Specifications

The following Web sites are also available to you:
●
http://www.hp.com—Provides useful product information.
●
http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.
●
http://www.hp.com/go/workstationsupport—Provides technical support information for
workstations.
●
http://www.hp.com/support—Provides a listing of the worldwide technical support phone
numbers. Access the telephone numbers by visiting the Web site, then select your region, and click
Contact HP in the upper-left corner.
●
http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers for
workstations.
Troubleshooting a problem
To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).
The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem
with the workstation, complete the following:
1. Visit
http://www.hp.com/go/workstationsupport.
2. Under the Business Support Center menu on the left, select Troubleshoot a problem.
3. Under Select your product (center window), select Workstations (under personal
computing).
4. Under Select your product, continue with selections as appropriate to the workstation series
and model, and to the problem you are troubleshooting.
Instant Support and Active Chat
HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of
desktop computing, tape storage, and printing problems.
Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit
a support ticket, Active Chat collects information about the computer and passes it to an online support
specialist. The collection of information might take up to 30 seconds depending on the computer
configuration. When you submit a support ticket, you receive a confirmation message containing your
case ID, the support hours for your location, and the estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, visit
http://www.hp.com/hps/hardware/hw_professional.html.
NOTE: This feature is not available on Linux.
Helpful hints
If you encounter a problem with the workstation, monitor, or software, the following provides a list of
general suggestions that help you isolate and focus on the problem before taking further action.
134 Chapter 6 Diagnostics and troubleshooting ENWW