Specifications

Troubleshooting checklist
Before running diagnostic utilities, use the following checklist to find possible solutions for computer or
software problems.
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Is the computer and monitor connected to a working electrical outlet?
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Is the computer powered on?
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Is the blue power light illuminated?
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Is the monitor on?
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Is the monitor power LED illuminated?
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If the monitor is dim, adjust the monitor brightness and contrast controls.
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Press and hold any key. If the system beeps, the keyboard is operating correctly.
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Check cables for loose or improper connections.
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After installing a non-plug and play (PnP) expansion board or other option (such as a diskette
drive), reconfigure the computer.
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Are all necessary device drivers installed?
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Have all printer drivers been installed for each application?
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Have you removed diskettes, optical disks, and USB drive keys from the drives before powering
on the computer?
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Are you running the latest version of BIOS, drivers, and software?
HP troubleshooting resources and tools
This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for
troubleshooting.
HP Support Assistant
The HP Support Assistant is a customized HP user interface that enhances the Windows 7 Help and
Support Center functions. This customized utility allows you to access specific information about an HP
Workstation such as configuration information by clicking Start > All Programs > HP. The interface
also provides customized help and support links to the HP Web site related to the HP Workstation.
NOTE: The customized HP Support Assistant is not available on Linux.
HP Performance Advisor
The HP Performance Advisor is an HP tool that offers a quick and easy way to configure and update HP
workstations. It improves workstation stability and performance while helping you work faster and more
productively. To use this tool, select Start > All Programs > HP > HP Performance Advisor.
E-support
Online access and support resources include Web-based troubleshooting tools, technical knowledge
databases, driver and patch downloads, online communities, and product change notification services.
ENWW
Troubleshooting checklist
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