HP Z210 SFF Workstation Maintenance and Service Guide
Copyright Information Warranty Trademark Credits © Copyright 2011 Hewlett-Packard Development Company, L.P Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides service and maintenance information for the HP Z210 Small Form Factor (SFF) Workstation.
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Table of contents 1 Product overview ............................................................................................................. 1 Product features ....................................................................................................................... 1 System board architecture .......................................................................................... 1 Processor technology ..................................................................................
Installing from RHEL optical media ............................................................................. 18 Installing with the HP driver CD ................................................................................. 18 Setting up Novell SLED ........................................................................................................... 19 Setting up SLED on preloaded systems .......................................................................
Workstation security ................................................................................................ Asset tracking .......................................................................................... SATA hard disk drive security .................................................................... DriveLock applications ............................................................... 42 42 43 44 Using DriveLock ........................................................................
Predisassembly procedures ....................................................................................... 62 Disassembly order ................................................................................................... 63 Removing the cable lock (optional) ............................................................................ 63 Access panel .......................................................................................................... 64 Removing the access panel ..........
Installing the power supply ...................................................................... 105 System fan assembly .............................................................................................. 106 Removing the system fan assembly ........................................................... 106 Installing the system fan assembly ............................................................. 108 Memory .....................................................................................
HP Performance Advisor ........................................................................................ 133 E-support .............................................................................................................. 133 Troubleshooting a problem ...................................................................... 134 Instant Support and Active Chat ............................................................... 134 Helpful hints ........................................................
8 Configuring password security and resetting CMOS ...................................................... 167 Preparing to configure passwords .......................................................................................... 167 Resetting the password jumper ............................................................................................... 168 Clearing and Resetting the CMOS .........................................................................................
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1 Product overview This chapter presents an overview of the hardware components of the computer. It includes these topics: Topics Product features on page 1 Computer specifications on page 7 Product features The following sections describe the computer system board architecture and components, and includes these topics: Topics System board architecture on page 1 Computer components on page 4 System board architecture This section describes the system architecture.
The following figure shows the typical system board block diagram. Figure 1-1 System board block diagram NOTE: The x1 and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with four PCIe lanes connected.
Graphics cards The workstation supports discrete PCIe Gen2 graphics cards in its PCIe2 x16 and PCIe2 x16(4) slots. The system supports multiple graphics cards as long as the total power usage of these cards fits within the total graphics power budget of 45W. To view supported graphic card configurations using HP QuickSpecs, visit http://www.hp.com/go/ quickspecs. Select your geographic region, click on Workstations, then select your workstation model.
Computer components This section describes the computer components, including front and rear panel components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. Chassis components The following image shows the components of a typical computer layout. Drive configurations can vary.
Front panel components The following figure shows the layout of a typical front panel.
Rear panel components The following figure shows the layout of a typical rear panel. Figure 1-4 Rear panel NOTE: The labels for the rear panel connectors use industry-standard icons and colors. Table 1-3 Rear panel connectors Item Symbol Description Item Symbol Description 1 RJ–45 network connector 6 Display port (DP)1 2 Serial port 7 VGA (monitor)1 3 PS/2 mouse connector (green) 8 PS/2 keyboard connector (purple) 4 Power cord connector 9 Audio line-out connector (green) 5 USB 2.
Computer specifications This section provides computer chassis, power supply, and environmental specifications. Physical characteristics The following table lists the computer physical characteristics. Weight (Typical configuration) 7.6 kg (16.72 lb.) Chassis Dimensions Height: 10.0 cm (3.95 in) Width: 33.8 cm (13.0 in) Depth: 37.9 cm (14.9 in) Power supply description The computer includes a 240W 89% efficient power supply to provide power for the computer.
Power supply currents Table 1-5 Maximum current per rail Output (240W) +12V Main +12Vcpu –12V 12Vsb Nominal output voltage 12.1 12.1 -12.0 11.4 Maximum continuous current 14A 12A 0.15A 1.3A 240W combined CAUTION: Do not exceed 240 watts of total continuous output power. Maximum combined current on +12V(CPU,Main) is 20A.
Power supply specifications Table 1-6 Power supply specifications Item Description Power supply 240W Wide Ranging, Active PFC and 89% efficient Operating voltage range 90 – 264 VAC Rated voltage range 100–240 VAC Rated line frequency 50–60 Hz Operating line frequency range 47–63 Hz Rated input current 4A Heat dissipation Typical 170 BTU/hr = (42.87 kg-cal/hr) (Configuration and software dependent) Maximum 1063 BTU/hr = (206.
System fans This computer includes: ● One front system fan ● One power supply fan In addition, some graphics cards include onboard fans. Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: 1. Disconnect the power cord from the computer. 2. Determine what caused the overload and fix the problem. For troubleshooting information, see Diagnostics and troubleshooting on page 128. 3.
Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-7 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Temperature Non-operating: -40 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft) altitude over 1,524m (5,000 ft).
ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett-Packard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency.
ERP compliance mode This computer provides ERP compliance mode capability. When enabled, this feature enables the computer to shut down to the lowest possible power state by removing all power to the system board. When disabled, the computer powers down conventionally. When the computer is shut down in ERP compliance mode, it must be powered up with the computer power button. Enabling ERP compliance mode To enable ERP compliance mode: 1. Press F10 during start up. 2.
SATA Power Management SATA Power Management enables or disables SATA bus and/or device power management. Intel Turbo Boost Technology The HP Z Workstation series supports Intel® Turbo Boost Technology. This feature enables the CPU to run at a higher than normal rate. When all CPU cores are not necessary for the workload, inactive cores are turned off and power is diverted to the active cores to increase their performance. Turbo Boost is enabled and disabled in computer BIOS.
Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines to ensure adequate ventilation: ● Operate the workstation on a sturdy, level surface. ● Place the workstation in an area with adequate ventilation. Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation as shown in the following figure. Your workstation might look different than the one shown.
2 Setting up the operating system This chapter provides setup and update information for the workstation operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 17 Setting up Red Hat Enterprise Linux on page 18 Setting up Novell SLED on page 19 Updating the workstation on page 20 This chapter also includes information on how to determine that you have the latest BIOS, drivers, and software updates installed on the workstation.
Setting up the Microsoft operating system When you first apply power to the workstation, the operating system is installed. This process takes approximately 5 to 10 minutes. Carefully follow the instructions on the screen to complete the installation. CAUTION: After installation has started, do not turn off the workstation until the process is complete. Turning off the workstation during installation can damage the installation and operation of the software.
Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully set up the Red Hat Enterprise Linux (RHEL) operating system. The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.
Setting up Novell SLED The workstation can be ordered with Novell SLED preloaded. HP offers an HP Installer Kit for Linux (HPIKL) to help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully set up the SUSE Linux Enterprise Desktop (SLED) operating system. The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.
Updating the workstation HP is constantly working on improving your total workstation experience. To ensure that the workstation leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. Updating the workstation after first boot After successfully booting the workstation for the first time, you should follow these guidelines to ensure that the workstation is up-to-date: ● Ensure that you have the latest system BIOS loaded.
Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to locate the latest BIOS available for the workstation. 4. If the BIOS on the Web site is the same as the version on your system, no further action is required. 5.
3 Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore method on page 22 Ordering backup software on page 23 Restoring Windows 7 on page 23 Restoring Novell SLED on page 24 Restore method The Windows 7 operating system can be reinstalled using the HP Recovery Manager HP Recovery Manager reinstalls the Windows operating system and device drivers (for devices included with the system) to a near-factory state.
Ordering backup software You can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region see http://www.hp.com/support/contactHP. Request the Windows 7 32-bit or 64-bit system recovery media kit. Restoring Windows 7 This section describes how to restore Windows 7. Ordering the HP Recovery Manager media If you ordered restore media with your workstation, the media is included with your workstation components.
Restoring Novell SLED The SLED restore media is required to restore the Linux operating system. Creating restore media The SUSE Linux Enterprise Desktop preload includes a SUSE ISO icon on the desktop. You can click this icon to go to the /iso directory. The /iso directory contains all iso images used to preload your workstation. To recover or restore the original image, follow the instructions in the readme file in the / iso directory to copy the ISO image file onto a DVD.
4 System management This section describes the tools and utilities that provide system management for the computer. It includes these topics: Topics BIOS ROM on page 25 The Computer Setup (F10) Utility on page 25 Desktop management on page 36 BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM. It includes functions such as Power on Self Test (POST), PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility.
26 ● Establish and manage energy-saving time-outs (not supported on Linux platforms). ● Modify or restore factory default settings. ● Set the computer date and time. ● Set, view, change or verify the computer configuration, including settings for CPU, graphics, memory, audio, storage, communications and input devices. ● Modify the boot order of installed mass storage devices such as SATA, optical disk drives, network drives, and USB boot devices.
Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: 1. Power on or restart the computer. 2. As the display first becomes active, press F10. If you do not press F10 quickly enough at the appropriate time, try again. Turn the computer off, then on, and press F10 again to access the utility. You can also press Ctrl + Alt + Delete before starting if you miss the opportunity to press F10. 3. Select the language from the list and press Enter.
The Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Storage Option Description Ignore Changes and Exit Exits computer setup without applying or saving changes. Save Changes and Exit Saves changes to system configuration and exits the computer setup. Device Configuration Lists installed SATA storage devices and provides specific information about each device: ● Hard Disk—Provides information about the hard disk drives.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Boot Order Lets you configure the boot order by physically reordering the menu entries.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Password Options This option becomes available depending on the presence of setup or power-on passwords. It provides these options: ● Lock Legacy Resources (Enabled/Disabled)—Prevents the operating system from changing resources to serial, parallel, or diskette controller. (Appears if a setup password is set.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description System Security With the exception of the first option, Data Execution Prevention, changing any of these system security settings and choosing File > Save Changes and Exit will result in the computer performing a global reset, automatically turning itself off and then back on.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Power OS Power Management Enables or disables: Hardware Power Management Advanced2 ENWW ● Runtime Power Management ● Idle Power Savings: Extended (default) or Normal; extended mode reduces processor power consumption when the CPU is idle ● ACPI S3 PS2 Mouse Wakeup ● Unique Sleep State Blink Rates Enables or disables: ● SATA Power Management ● S5 Maximum Power Savings Thermal Lets you set the
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description NOTE: If you turn off power to the computer using a power strip, you cannot use the suspend/sleep feature or the Remote Management features. ● 34 POST Delay (None (default), 5, 10, 15, 20 seconds)—Delays start of the POST process.
Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Device Options Enable/disable the following device options: ● S5 Wake-on-LAN (Enabled/Disabled) ● Turbo Mode (Enabled/Disabled) ● Printer Mode (EPP+ECP, Output Only, Bi-Directional). ● Num Lock State at Power-On (On/Off) ● Integrated Video1 (Enabled/Disabled) ● IGD (Integrated Graphics Device) Memory—Displayed when Integrated Video is Enabled.
Desktop management This section summarizes capabilities, features, and key components of computer management, including: Topics Initial computer configuration and deployment on page 37 Installing a remote system on page 37 Replicating the setup on page 38 Updating and managing software on page 39 HP Client Manager Software on page 39 Altiris Client Management Solutions on page 39 System Software Manager on page 40 ROM Flash on page 40 FailSafe Boot Block ROM on page 41 Workstation security on page 42 Fault
Initial computer configuration and deployment The computer includes a preinstalled system software image. After a brief software unbundling process, the computer is ready to use.
Replicating the setup This section provides information about replicating the computer setup. Copying a setup configuration to another computer CAUTION: A setup configuration is model-specific. File system corruption can result if source and target computers are not the same model. To copy a setup configuration: 1. Select a setup configuration to copy, and then restart the computer. 2. As soon as the computer powers on, press and hold F10 until you enter the Computer Setup (F10) Utility.
Updating and managing software HP provides several tools for managing and updating software on desktops and computers: ● HP Client Manager Software ● Altiris Client Management Solutions ● HP SoftPaq Download Manager ● System Software Manager HP Client Manager Software The HP Client Manager Software offers these services: ● Detailed views of hardware inventory for asset management ● PC health-check monitoring and diagnostics ● Proactive notification of changes in the hardware environment ● Web
HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. To download HP SoftPaq Download Manager, visit http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html.
FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flash when power is restored to the computer. If the system ROM is valid, the computer starts normally.
Workstation security This section provides information about providing system security through asset tracking, password security, hard disk drive locking, and chassis locks. Asset tracking Asset tracking features incorporated into the computer provide asset tracking data that can be managed using HP Systems Insight Manager (HP SIM), HP CMS, or other systems-management applications.
Table 4-2 Security features overview (continued) Feature Purpose How it is established Power-On Password Prevents use of the computer until the password is entered (applies to initial system startup and restarts) From the Computer Setup (F10) Utility menu Setup Password Prevents reconfiguration of the computer (use of the Setup utility) until the password is entered From the Computer Setup (F10) Utility menu Network Server Mode Provides unique security features for computers used as servers Fro
DriveLock applications The most practical use of DriveLock is in a corporate environment. The system administrator would be responsible for configuring the hard disk drive, which involves setting the DriveLock master password and a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard disk drive.
Enabling DriveLock To enable and set the DriveLock user password: 1. Power on or restart the computer. 2. As soon as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press F10 at the appropriate time, you must restart the computer, and then press and hold F10 again to access the utility. If you are using a PS2 keyboard, you might see a keyboard error message. Disregard it. 3.
Password security The power-on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data when the computer is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password. When prompted for the power-on password, entering the setup password instead enables access to the computer.
Establishing a power-on password using computer setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the computer when power is connected, unless you specify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
Entering a setup password If a setup password has been established on the computer, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: 1. Restart the computer. 2. As soon as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or restart the computer. 2. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the computer is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Clearing passwords If you forget the password, you cannot access the computer. For instructions about clearing passwords, see Configuring password security and resetting CMOS. Chassis security Side access panel sensor (Smart Cover Sensor) (optional) The optional Side access panel sensor is a combination of hardware and software technology that can alert you when the computer side access panel has been removed (if the sensor has been configured in the Computer Setup (F10) Utility).
The solenoid lock FailSafe Key–available from HP–is is a device for manually disabling the solenoid lock. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Cable lock (optional) To prevent theft, the rear chassis panel of the computer accommodates a keyed cable lock. This cable lock attaches to the chassis and secures it to the work area.
Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a button. This feature does not completely turn off power, but instead causes the computer to enter a low-power standby state. This enables you to go to standby without closing applications, and to return to the same operational state without any data loss. Changing the power button configuration To change the power button configuration: 1. Select Start, and then select Control Panel>Power Options. 2.
5 Replacing components This chapter presents removal and installation procedures for most internal computer components.
Warnings and cautions WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, enable the surface to cool before touching. WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard.
NOTE: HP accessories are for use in HP Workstation products. They have been extensively tested for reliability and are manufactured to high quality standards. Service considerations Review the following service considerations before replacing system components. Cautions, warnings and safety precautions Review the cautions, warnings, and safety precautions before accessing the computer components. Also, review the Safety and Regulatory Guide that came with the computer for more information.
Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories: ● Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand contact. ● Protect electrostatic parts and assemblies with nonconductive or approved containers or packaging.
Grounding the work area To prevent static damage in the work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only in static-free work areas.
Tools and software requirements The tools necessary for computer component removal and installation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the computer. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the computer.
Hard drives Hard drives are fragile, precision components. Avoid subjecting them to physical shock and vibration. The following guidelines apply to all drives, including failed drives, replacement drives, and spares. ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are mounted in the computer. ● Avoid dropping hard drives from any height. ● If you are inserting or removing a hard drive, power off the computer.
Removing and installing components Topics in this section: 60 Component locations on page 61 Using the computer in a tower orientation on page 98 Battery on page 120 Predisassembly procedures on page 62 Front panel I/O device assembly on page 99 CPU heatsink on page 121 Disassembly order on page 63 Speaker on page 103 CPU on page 124 Removing the cable lock (optional) on page 63 Power supply on page 104 System board on page 126 Access panel on page 64 System fan assembly on page 106 Access p
Component locations The following illustration and table identify computer system board components.
Intel integrated video (iGFX) is supported on some workstation models depending on the installed CPU. Most supported non-Xeon processors (Core i3/i5/i7) support iGFX (Intel HD Graphics 2000). Xeon processors with model designations that end in "xxx5" support Intel HD Graphics P3000 iGFX. In Windows 7, you can view the model of CPU installed in the workstation by selecting Start > Control Panel > System.
Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to access major computer components. Table 5-3 computer component installation To install/replace... Remove... Then remove... Then remove...
Access panel Before accessing the internal components of the computer, you must remove the access panel. This section describes how to remove and install the access panel. Removing the access panel WARNING! Power off the computer and disconnect the power cord from the electrical outlet before you remove the computer access panel. To remove the access panel: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62.
Bezel This section describes how to remove and install the front chassis bezel. Removing the front bezel To remove the front bezel: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62. CAUTION: data loss. Failure to follow the predisassembly procedures can result in equipment damage or 2. Remove the access panel (see Removing the access panel on page 64). 3. If the security screw is installed (next to the middle front bezel release tab), remove the screw.
3. Remove the front bezel (see Removing the access panel on page 64). 4. Remove one of the five silver 6-32 standard screws located on the front of the chassis behind the bezel. Figure 5-5 Retrieving the front bezel security screw 5. Replace the front bezel. 6. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 5-6 Installing the front bezel security screw 66 7. Replace the access panel. 8.
Access panel sensor (optional) The access panel sensor is a remote solenoid that detects when the access panel is opened. This section describes how to remove and install the sensor. Removing the access panel sensor To remove the access panel sensor: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62. CAUTION: data loss. Failure to follow the predisassembly procedures can result in equipment damage or 2.
Access panel solenoid lock The access panel solenoid lock provides a method to lock the access panel by means of a local or remote signal-controlled solenoid. This section describes how to remove and install the access panel solenoid lock. Removing the access panel solenoid lock To remove the access panel solenoid lock: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62.
Removing and installing drives This section describes how to remove and install the Z210 SFF drives: ● Optical disk drive ● Internal hard disk drive ● Optional hard disk drive or media card reader NOTE: For information about configuring SATA RAID devices, see Configuring RAID devices on page 163. Predisassembly for drives Take these actions before you begin installing or removing a drive.
Table 5-4 Drive positions (continued) 3 5.25-inch external drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may differ from the drives shown above. NOTE: You can install a maximum of two hard disk drives in the Z210 SFF. NOTE: For additional information about configuring SATA RAID devices, see Configuring RAID devices on page 163. Remove bezel blanks On some models, you may need to remove the bezel blanks that cover the 3.5-inch and 5.
Locate system board drive connections Adding a new drive may require that you make new connections from the drive to the system board. Refer to the following illustration and table to identify the system board drive connectors.
Locating extra guide screws Each drive requires four guide screws to ensure the drive lines up correctly in the drive cage and locks in place. HP provides extra guide screws for installing new drives. ● The extra screws are mounted in the front of the chassis, under the front bezel (see Removing the front bezel on page 65). ● Four black M3 metric screws are used to install most drives. ● Four silver 6-32 standard screws are used to mount 3.5–inch hard disk drives.
● Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. ● If you must mail a drive, use a bubble-pack mailer or other protective packaging and label the package “Fragile: Handle With Care.” Removing an optical drive To remove an optical drive from the drive cage: 1. Follow the procedures listed in the Predisassembly for drives on page 69 section. CAUTION: data loss.
5. Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. Figure 5-12 Disconnecting the power and data cables 6. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 7. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1).
Installing an optical drive To install or re-install an optical drive: 1. Follow the procedures listed in the Predisassembly for drives on page 69 section. CAUTION: data loss. Failure to follow the predisassembly procedures can result in equipment damage or 2. Remove the access panel (see Removing the access panel on page 64). 3. Remove the front bezel (see Removing the front bezel on page 65). 4. If necessary remove the bezel blank. (See Remove bezel blanks on page 70). 5.
7. Rotate the drive cage to its upright position. Figure 5-16 Rotating the Drive Cage Up 8. If a cable is not already present and connected: a. Connect the SATA data cable to the system board connector labeled SATA1. b. Route the data cable through the cable guides. There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it. One is located on the bottom side of the drive cage. The other is part of the chassis frame under the drive cage.
cage. Ensure that the data cable is routed through these guides before connecting it to the optical drive. 10. Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 5-18 Connecting the power and data cables 11. Carefully rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. See Cable management on page 96. 12. Replace the front bezel (see Installing the front bezel on page 65). 13.
5. Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB and 1394 cables from the system board as indicated in the following illustrations. Figure 5-19 Disconnecting the USB cable Figure 5-20 Disconnecting the Media Card Reader 1394 Cable NOTE: On some models, the media card reader does not include a 1394 port or cable.
6. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 5-21 Removing a drive from the drive cage (media card reader shown) 7. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 8.
5. Place the drive's guide screws into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. TIP: Angle the drive toward one side of the chassis to line up the guide screws with the slots. Figure 5-22 Installing a drive into the drive cage (media card reader shown) 6. Connect the drive cables: a.
Removing a DX115 Dataport hard drive To remove a DX115 Dataport hard drive: 1. If a drive case is installed in the carrier, remove it: CAUTION: Insert or remove the carrier (with a disk drive) only when the workstation is shut down. Other procedures may result in system hangs, data loss, or even drive damage.
3. Rotate the drive cage to its upright position. Figure 5-24 Rotating the drive cage up 4. Disconnect the power cable (1) and data cable (2) from the rear of the DX115 case.
5. If necessary, remove the shipping screw from the side of the drive cage. Figure 5-26 Removing the shipping screw 6. Carefully rotate the drive cage back down to its normal position. CAUTION: Check clearances on the cables when you rotate the drive cage. The cage may pinch the cables and damage them if they are not routed correctly. 7. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1).
8. If you are replacing the DX115 unit, remove and retain the four M3 x 5mm screws (black) from the lower four mounting holes of the DX115 case, and then transfer the screws to the new unit. (You can also store the screws in the chassis. See Locating extra guide screws on page 72 for screw locations.) Figure 5-28 Removing the guide screws 9. If it is necessary to remove the a hard disk drive from the carrier: a. Remove the locking screws from the sides of the carrier.
c. Remove the drive by sliding it toward the front of the carrier until it disengages from the carrier adapter and then lifting the drive out of the carrier. Figure 5-31 Removing the drive d. To replace the hard drive, see Installing a DX115 Dataport hard drive on page 85. 10. Replace the access panel (see Installing the access panel on page 64). 11. Restore all connections and equipment that you removed during the Predisassembly procedures on page 62.
3. If you are installing a new DX115 unit, remove and discard the counter-sunk shipping screw on the side of the DX115 case. Figure 5-32 Removing the shipping screw 4. Install four (supplied) M3 x 5mm screws (black) in the lower four mounting holes of the DX115 case. (See Locating extra guide screws on page 72 for screw locations.) Figure 5-33 Installing the guide screws 5. Position the guide screws on the drive into the J-slots in the drive bay.
6. Rotate the drive cage to its upright position. Figure 5-35 Rotating the drive cage up 7. If the cables are not already routed and attached to the system board: a. Connect the SATA data cable to the system board connector labeled SATA1. (Refer to the hood label on the inside of the access panel for connector locations.) b. Route the data cable through the cable guides to keep the data cable from being pinched by the drive cage when raising or lowering it.
8. Connect the power cable (1) and data cable (2) to the rear of the DX115 case. Figure 5-37 Connecting the power and data cables 9. Carefully rotate the drive cage back down to its normal position. CAUTION: Check clearances on the cables when you rotate the drive cage. The cage may pinch the cables and damage them if they are not routed correctly. 10. If necessary, install a hard disk drive in the carrier: a. Remove the locking screws from the sides of the carrier.
b. Remove the carrier cover by raising the front end of the cover (1) and pulling it away from the slot in the rear of the carrier (2). Figure 5-39 Removing the carrier cover c. Orient the drive so that the data and power connectors face the rear of the carrier. d. Place the drive into the front end of the carrier. e. Slide the drive all the way to the rear end of the carrier so that the power and data connectors mate with the carrier adapter.
f. Replace the cover by aligning the tab on the rear of the cover with the slot on the rear of the carrier (1) and then rotating the front of the cover onto the carrier (2). Figure 5-41 Replacing the carrier cover g. Replace the locking screws in the sides of the carrier. Figure 5-42 Replacing the locking screws 11.
CAUTION: Insert or remove the carrier (with a disk drive) only when the workstation is shut down. Other procedures may result in system hangs, data loss, or even drive damage. The component supplier’s user guide describes a procedure for inserting or removing the carrier (with drive) while the workstation is booted and then powering the drive via the power switch on the enclosure. However, Microsoft Windows XP and Windows Vista do not support this action. a. Insert the key (1) and turn it clockwise (2).
4. Rotate the drive cage to its upright position. Figure 5-44 Rotating the drive cage up 5. Rotate the power supply to its upright position. The hard drive is located beneath the power supply.
6. Disconnect the power cable (1) and data cable (2) from the hard drive. Figure 5-46 Removing the optical drive 7. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2).
8. To install a new hard drive, move the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 5-48 Installing the hard drive guide screws 9. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place.
10. Connect the drive cables: a. Connect the power cable (1) and data cable (2) to the hard drive. Figure 5-50 Removing the optical drive b. Route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive. (See Cable management on page 96.) c. If the system has only one SATA hard drive, the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems.
Cable management The HP Z210 SFF chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ● Keep cables away from direct contact with major heat sources like the heat sink. (The air flow guide has a cable guide that lets you route cables safely around the heatsink.) ● Do not jam cables on top of expansion cards or DIMMs.
Power connections For help with identifying power cables, see the following figure and table. Ensure that all cables are routed or tied so they cannot interfere with the processor heatsink fans.
Using the computer in a tower orientation The HP Z210 SFF Workstation can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. 1. Follow the procedures listed in the Predisassembly procedures on page 62 section. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. 2.
Front panel I/O device assembly This section describes how to remove and install a front panel I/O device assembly. Removing the front panel I/O device assembly To remove the front panel I/O device assembly: 1. Disconnect power from the computer (see Predisassembly procedures on page 62 ). 2. Remove the access panel (see Removing the access panel on page 64). 3. Remove the front bezel (see Removing the front bezel on page 65). 4.
6. Disconnect the front panel I/O device assembly cables from the system board as shown below. Figure 5-54 Disconnecting the front panel I/O cables 7. Carefully guide the cables through the chassis openings (1), as shown in the following figure. Figure 5-55 Removing the front panel I/O device assembly 8. 100 Carefully lift the front panel I/O device assembly and cables from the chassis (2).
Installing the front panel I/O device assembly To install the front panel I/O device assembly: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62. CAUTION: data loss. Failure to follow the predisassembly procedures can result in equipment damage or 2. Remove the access panel (see Removing the access panel on page 64). 3. Remove the front bezel (see Removing the front bezel on page 65). 4. Rotate the drive cage to its upright position.
7. Connect the front panel USB (1 and 2), front audio (3), and front power/LED (4) cables to the system board as shown in the following diagram. Figure 5-57 Connecting the front panel I/O device cables 8. Rotate the drive cage down to its normal position. 9. Replace the front bezel (see Installing the front bezel on page 65). 10. Replace the access panel (see Installing the access panel on page 64). 11.
Speaker This section describes how to remove and install the speaker. Removing the speaker To remove the speaker: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62. CAUTION: data loss. Failure to follow the predisassembly procedures can result in equipment damage or 2. Remove the access panel (see Removing the access panel on page 64). 3. Remove the front bezel (see Removing the front bezel on page 65). 4.
Power supply This section describes how to remove and install a power supply. Removing the power supply To remove the power supply: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. 2. Remove the access panel (see Removing the access panel on page 64). 3.
5. Slide the power supply toward the chassis and then up to remove it from the chassis. Figure 5-60 Removing the power supply Installing the power supply To install the power supply, reverse the previous steps.
System fan assembly This section describes how to remove and install the system fan assembly. Removing the system fan assembly To remove the system fan assembly: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. 106 2. Remove the access panel (see Removing the access panel on page 64). 3. Remove the front bezel (see Removing the front bezel on page 65). 4.
5. Remove the airflow guide by pulling it straight up and out of the chassis, as shown in the following figure. (The processor heatsink is not shown.) Figure 5-62 Removing the airflow guide 6. Disconnect the system fan assembly cable from the system board as shown in the following figure.
7. Remove the fan assembly by pushing in on the four release tabs on the front of the chassis (1), and then sliding the fan assembly into the chassis until you can lift it out. Figure 5-64 Removing the fan assembly Installing the system fan assembly To install the system fan assembly, reverse the removal steps.
Memory This section presents memory module (DIMM) configuration information and removal/installation procedures. Supported DIMM configurations The computer supports these DIMM configurations: ● Four DIMM slots ● Memory configuration from 1 GB to 16GB ● No support for mirroring ● No support for DIMM sparing ● Error checking and correcting (ECC) and non-ECC DIMMs are supported.
Removing a DIMM To remove a DIMM: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. 2. Remove the access panel (see Removing the access panel on page 64). 3. Rotate the drive cage to its upright position.
4. Push gently outward on the DIMM socket levers (1) as shown in the following figure. Figure 5-67 Removing a DIMM 5. ENWW Lift the DIMM straight up (2) and out of the socket, then store the DIMM in an antistatic bag.
Installing a DIMM To install the DIMM: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. 2. Remove the access panel (see Removing the access panel on page 64). 3. Rotate the drive cage to its upright position. Figure 5-68 Rotating the drive cage up 4. 112 Push gently outward on the DIMM socket levers.
5. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1). CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. Figure 5-69 Opening DIMM socket levers 6. Secure the socket levers (2). 7. Rotate the drive cage and the power supply down to their normal positions. 8. Replace the front bezel (see Installing the front bezel on page 65). 9.
Expansion card slot identification This section identifies and describes computer expansion card slots, and presents card configuration information. Slot identification and description The following figure identifies computer expansion card slots. Figure 5-70 Identifying expansion card slots The following table describes the computer PCIe card slots.
Choosing an expansion card slot Whenever possible, use the following tips to help you select the proper slot for an expansion card: ENWW ● Use the black PCIe x16 I/O slot for the primary graphics card; if you do not use this slot for the graphics card, only cards certified as After Market Options are supported. ● Insert a second graphics card in the white PCIe x16 slot.
Removing and installing expansion cards PCIe I/O slots can support other PCIe cards with less bus bandwidth than what is physically defined for the slot. Expansion card slot description NOTE: The x1, x4, and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with four PCIe lanes connected.
5. Push the retention latch (1), and then carefully lift the card from the chassis (2). Figure 5-72 Removing the expansion card 6. Push the retention latch and install an expansion slot cover if you do not intend to replace the card. 7. Replace the access panel (see Installing the access panel on page 64). 8. Restore all connections and equipment that you removed during the Predisassembly procedures on page 62. Installing an expansion card Visit http://www.hp.
3. Push the expansion card retention clamp levers down on the outside of the chassis to release the retention clamp, as shown in the figure below. Figure 5-73 Releasing the retention clamp 4. Remove the expansion card slot cover by pulling it up, out of the chassis. TIP: Grasp the slot cover between two fingers—one from the inside of the chassis, and one from the outside. Figure 5-74 Removing the slot cover 5. 118 Angle the expansion card to Insert it into the expansion card guide.
6. Align the PCIe card keyway with the slot key, push the retention clamp (1), and then firmly seat the card in the slot (2). ● If the retention clamp does not close, ensure that all cards are properly seated, and then try again. ● If required by the card, connect the auxiliary power cable to the card (not illustrated). Figure 5-75 Inserting the expansion card ENWW 7. Replace the access panel (see Installing the access panel on page 64). 8.
Battery This section describes how to remove and install the battery. The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. WARNING! This computer includes a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose of in water or fire, or expose battery to temperatures higher than 60°C (140°F).
Installing the battery To install the battery: 1. Confirm the polarity (positive or negative) of the battery to position it correctly in the battery holder. 2. Angle the battery and place the battery edge under the plastic housing tab and press gently until it snaps into place. CPU heatsink This section describes how to remove and install a CPU heatsink. Removing the CPU heatsink To remove a heatsink: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62.
5. Disconnect the heatsink screws from the system board (1) as shown in the following figure. Figure 5-78 Disconnecting the heatsink screws 122 6. Before lifting the heatsink, gently twist the heatsink to break the thermal compound between the CPU and the heatsink. 7. Lift the CPU heatsink out of the chassis (2). 8. Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink. Let the alcohol on the CPU and CPU heatsink dry completely.
Installing the CPU heatsink To install a heatsink: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62. CAUTION: data loss. Failure to follow the predisassembly procedures can result in equipment damage or 2. Remove the access panel (see Removing the access panel on page 64). 3. Remove the airflow guide. 4.
CPU This section describes how to remove and install a CPU. Removing a CPU To remove a CPU: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. 2. Remove the access panel (see Removing the access panel on page 64). 3. Remove the CPU heatsink (see Removing the CPU heatsink on page 121). 4.
Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. To install a CPU: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62. CAUTION: data loss. Failure to follow the predisassembly procedures can result in equipment damage or 2. Remove the access panel (see Removing the access panel on page 64). 3. Remove the airflow guide. 4.
System board This section describes replacing the system board. Removing the system board To remove the system board: 1. Prepare the computer for servicing by following the Predisassembly procedures on page 62. CAUTION: Failure to follow the predisassembly procedures can result in equipment damage or data loss. 2. Remove the access panel (see Removing the access panel on page 64). 3. Rotate the drive cage upward (see Removing an optical drive on page 73). 4.
Installing the system board To install the system board, reverse the steps for removing the board.: Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp.com/go/recycle.
6 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 129 Locating ID labels on page 129 Locating warranty information on page 130 Diagnosis guidelines on page 131 Troubleshooting checklist on page 133 Troubleshooting scenarios and solutions on page 136 Self-troubleshooting with HP Vision Diagnostics on page 144 Diagnostic codes and errors on page 152 128 Chapter 6
Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the computer readily accessible. ● Write down the computer serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software. ● Note the details of any blinking LEDs on the front of the computer.
Typically each HP Workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label (2) as shown in the figure below. Figure 6-1 Workstation label locations In general, the serial number labels can be found on the top panel or on the side of the computer and at the rear of the computer (your computer may look different). Keep this number available when contacting customer service for assistance. A product number is generally located next to the serial number.
Diagnosis guidelines If you encounter a problem with the computer, monitor, or software, the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action. Diagnosis at startup ENWW ● Verify that the computer and monitor are plugged into a working electrical outlet. ● Remove all diskettes, CDs, or USB drive keys from your system before turning it on. ● Verify that the computer is turned on and the green power light is on.
Diagnosis during operation 132 ● Look for blinking LEDs on the front of the computer. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 152 section of this document for information on interpreting diagnostic lights and audible codes. ● Press and hold any key. If the system beeps, then your keyboard is operating correctly. ● Check all cables for loose or incorrect connections.
Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for computer or software problems. ● Is the computer and monitor connected to a working electrical outlet? ● Is the computer powered on? ● Is the blue power light illuminated? ● Is the monitor on? ● Is the monitor power LED illuminated? ● If the monitor is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key.
The following Web sites are also available to you: ● http://www.hp.com—Provides useful product information. ● http://www.hp.com/support/workstation_manuals—Provides the latest online documentation. ● http://www.hp.com/go/workstationsupport—Provides technical support information for workstations. ● http://www.hp.com/support—Provides a listing of the worldwide technical support phone numbers.
At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all diskettes, optical disks, and USB drive keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the blue power light is on. ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs.
Customizing the monitor display You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. To do so, right-click the desktop, then click Screen Resolution to change display settings. For more information, see the online documentation provided with the graphics controller utility or the documentation that came with your monitor.
Table 6-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2-second pause, and then two simultaneous beeps sounded. Processor thermal protection is activated. 1. Verify that the computer air vents are not blocked. 2. Open the access panel and press the computer power button. 3. Verify that the system fan is running. 4. Verify that the processor heatsink fan spins.
Solving diskette problems Table 6-2 Diskette problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. 1. Right-click Start, select Explore, and then select a drive. 2. Select File>Properties>Tools. 3. Under Error-checking, select Check Now. Drive not found. Diskette drive cannot write to a diskette. Cannot format diskette. Diskette is incorrectly inserted. Remove and reinsert diskette. Files on the diskette are damaged. Verify the program diskettes.
Table 6-2 Diskette problems (continued) Problem Cause Solution Invalid system disk is displayed. A diskette that does not contain the system files needed to start the computer has been inserted into the drive. When drive activity stops, remove the diskette and press the Spacebar. The computer attempts to boot from the next device in the boot order. Diskette error has occurred. Restart the computer by pressing the power button. Diskette is not bootable. Replace with a bootable diskette.
Table 6-3 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). Improper cable connection On computers with discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive. (See the Hard drive section of this guide for connection details.) Improperly seated hard drive On systems with blind-mate drive connections, check for connector damage on the drive and in the chassis.
Solving display problems Table 6-4 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the computer and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on). You might need to refer to the monitor manual for an explanation of LED signals. Screen blanking utility installed or energy saver features enabled.
Table 6-4 Display problems (continued) Problem Cause Solution Dim characters The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Verify that the graphics cable is connected to the graphics card and the monitor. If the graphics controller was upgraded, the correct video drivers might not be loaded.
Solving audio problems Table 6-5 Audio problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers plugged into the wrong audio jack. See your sound card documentation for proper speaker connection. Digital CD audio is not enabled.
Table 6-5 Audio problems (continued) Problem Cause Solution Sound occurs intermittently. Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Workstation appears to be locked up while recording audio. The hard disk might be full. 1. Before recording, be sure there is enough free space on the hard disk. 2. Try recording the audio file in a compressed format.
● ◦ Processor information ◦ Storage device information and configuration ◦ Graphics / audio / communications information and configuration Comprehensive diagnostic tests with: ◦ Highly configurable testing options (quick / complete / custom / interactive / non-interactive) ◦ Specific failing memory DIMM identification ◦ Tests for video card memory ◦ DST Smart tests for both SATA and SAS drives ◦ Other tests and diagnostics ● Diagnostic Failure Code Output – A unique warranty code is genera
Accessing HP Vision Diagnostics Utilities These procedures describe how to access the HP Vision Diagnostics utilities that are included in the computer software. Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision Diagnostics. NOTE: Using a USB key is the most convenient method to access HP Vision Diagnostics. 1. In the C:\VisionDiagnostics\ directory, double-click on VisionDiagUSB.exe. A setup menu appears. 2.
Downloading HP Vision Diagnostics If for some reason neither Vision Creator nor HP Vision Diagnostics are available on your workstation, follow these steps to download HP Vision Diagnostics from the HP Web site and load onto a USB flash drive or DVD/CD: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select your workstation. 3. Click Download drivers and software. 4. Select your language and operating system. 5. Select the Diagnostic link. 6.
User interface The HP Vision Diagnostics application provides six major functions, accessible through Tabs. These functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for your system. Tests are started there. ● Status — This screen shows progress and status of currently running diagnostics. ● History — All past diagnostics runs and status are listed there. ● Errors — All past diagnostics failures are listed there.
● Input Devices — Shows user input devices such as all connected mice and keyboards. ● Memory — Shows system memory information. ● Miscellaneous — List any devices or data that doesn't belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ● System — Shows information about system board devices such as fans and cables.
The following Test Controls exist: ● Select All, Unselect All button — This button toggles to select or unselect all the tests from the test selection tree. ● Expand, Collapse button — This button toggles to expand or collapse the test selection tree. ● Start Test button — Click this button to start executing all selected tests. HP Vision Diagnostics will automatically switch to the Status tab in order to keep track of the test execution and status. WARNING! completed.
● Test Complete — Shows the number of tests successfully completed out of the total number of test to execute. ● Cancel button — Push the Cancel button to immediately terminate all currently running tests. History tab The History tab shows the history of the past test executions. The History Log displays all tests that have been executed, the number of times of execution, the number of times failed, the date each test was executed, and the time it took to complete each test.
The various sections located here are: ● The Vision Help section contains information on the major functions of HP Vision Diagnostics. ● The Test components section provides a description of each test, as well as the parameters that may be adjusted when running in Custom test mode. ● The Defect codes section contains information on the numerical error code that may appear in the Errors tab.
Table 6-7 Diagnostic lights and audible codes Activity Possible cause Blue Power LED* on. No beeps. Computer on. Blue Power LED* blinks every two seconds.* No beeps. Computer in Sleep mode (S3-Suspend to RAM). Select models only. Blue Power LED* is off.* No beeps. Computer in Hibernate mode (S4-Suspend to disk) or system is off (S5). Blue Power LED* blinks three times*, once per second.* No beeps. Computer in Sleep mode (S3-Suspend to RAM). Select models only.
Table 6-7 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks four times, once every second, followed by a two-second pause. Four beeps. Red Power LED blinks five times, once every second, followed by a two-second pause. Five beeps. Red Power LED blinks six times, once every second, followed by a two-second pause. Six beeps. Red Power LED blinks seven times, once every second, followed by a two- second pause. Seven beeps.
Table 6-7 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. Possible cause Invalid ROM based on bad checksum. Recommended action CAUTION: Internal components might be powered even when the computer is off. To prevent damage, disconnect the computer power cord before you remove a component. 1. Clear CMOS.
LED color definitions The following table describes what each LED light on the computer front panel signifies. Table 6-8 LED color definitions 156 LED state LED color System status Solid Blue System is on. Flashing Blue System is in Standby. Solid or flashing Red System has experienced an error. (See POST error messages on page 157.) None No light System is in Hibernate, or is off.
POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the computer is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 164—Memory Size Error Memory configuration is incorrect. 1. Run the Computer Setup (F10) Utility or the Windows utilities. 2. Verify that the memory modules are installed properly. 3. If third-party memory has been added, test the memory configuration using HP memory. 4. Verify the memory module type. 1. Run the Computer Setup (F10) utility or the Windows utilities. 2.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 213—Incompatible Memory Modules A memory module in the memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. 1. Verify the memory module type. 2. Insert the DIMM in another memory socket. 3. Replace the module with a DIMM conforming to the SPD standard. DIMMs are not installed correctly (not paired correctly).
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 513—Front Chassis fan not detected Front fan missing, disconnected, or defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. If necessary, add a heatsink to the processor and ensure proper operation. 2. Replace the processor. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan.
Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 914— Hood Lock Coil is not Connected Mechanism is missing or is not connected. 1. Reconnect or replace the missing mechanism. 2. Reseat or replace the missing mechanism cable. 916—Power Button Not Connected Power button cable is disconnected from the system board. Reconnect the cable and restart. 917—Front Audio Not Connected Front Audio mechanism is missing or is not connected. 1.
Table 6-9 POST error messages (continued) 162 Screen message Probable cause Recommended action 1720—SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard disk drives have a firmware patch that fixes erroneous error messages.) 1. Determine if the hard disk drive is giving a correct error message. 2. Run the Drive Protection System test (if applicable). 3. Apply firmware patch (if applicable). See http://www.hp.com/support. 4.
7 Configuring RAID devices This chapter describes how to configure SATA RAID devices on all Z-series workstations and includes these topics: Topics Maximum RAID hard drive configurations on page 163 Configuring SATA RAID devices on page 164 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs. For information about preparing the computer for RAID configuration, see http://www.hp.com/support/ workstation_manuals.
Configuring SATA RAID devices This section describes how to use the Intel® Rapid Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes.
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS setup, press F10. 2. Use the arrow keys to highlight the desired language, and then press Enter. 3. Use the arrows to highlight Storage>Storage Options, and then press Enter. 4. Use the up or down arrow key to highlight SATA Emulation. 5. Use the left or right arrow key to select RAID+AHCI. 6. To accept the new setting, press F10. 7.
Creating RAID volumes To create RAID volumes, use the Intel Rapid Storage Manager option ROM Configuration utility. 1. To enter the Intel Rapid Storage Manager option ROM Configuration utility, press Ctrl+l when prompted. 2. If required, refer the computer Maintenance and Service Guide to make available enough physical drives to create the RAID volume. 3. Use the up or down arrow key to highlight 1. Create RAID Volume, and then press Enter. 4.
8 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: ● Preparing to configure passwords on page 167 ● Resetting the password jumper on page 168 ● Clearing and Resetting the CMOS on page 168 Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords.
Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the poweron and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is turned off.
Using the CMOS Button To clear CMOS using the Clear CMOS button, use the following procedure: WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is powered off. Failure to disconnect the power cord can result in damage to the system.
3. From the Computer Setup (F10) Utility menu, select File>Default Setup. This restores the settings that include boot sequence order and other factory settings. However, it does not force hardware rediscovery. 4. Choose Restore Factory Settings as Default, and the press F10 to accept. 5. Select File->Apply Defaults and Exit, and then press F10 to accept. 6. Reset the computer passwords and configuration information, such as the system date and time. NOTE: This step does not clear the passwords.
A Connector pins Keyboard Mouse RJ-45 Ethernet ENWW Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin 10/100–Mb Signal 1000–Mb signal 1 (+) Transmit Data TX/RX 0 + 2 (-) Transmit Data TX/RX 0 – 3 (+) Receive Data TX/RX 1 + 4 Unused TX/RX 2 + 5 Unused RX/RX 2 – 6 (-) Receive Data TX/RX 1 – 7 Unused TX/RX 3 + 8 Unused TX/RX 3 – 171
USB Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Microphone cable, 6.35 MM (1/8 inch) Pin Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Headphone cable, 6.35 MM (1/8 inch) Audio line-in cable, 6.
SATA drive Data Cable Power Cable Power Cable Pin Signal Pin Signal Pin Signal S2* A+ P2 3.3V power P9 5V power S3* A- P3 3.
Display port 3 ML_Lane 0(n) 13 GND 4 ML_Lane 1(p) 14 GND 5 GND 15 AUX CH(p) 6 ML_Lane 1(n) 16 GND 7 ML_Lane 2(p) 17 AUX CH(n) 8 GND 18 Hot Plug Detect 9 ML_Lane 2(n) 19 DP_PWR Return 10 ML_Lane 3(p) 20 DP_PWR Main power cable, P1 Pin Signal Color 1 GND Black 2 GND Black 3 –12V Dark blue 4 12V-Main Yellow 5 12V-Main Yellow 6 12Vsb Purple PWRCMD—Power command, P2 174 1 PWM White 2 Tach White 3 PS_ON Green 4 PWROK Gray Appendix A Connector pin
PWRCMD—Power command, P2 5 GND Black 6 PSU_DETECT (empty) CPU power cable, P3 Pin Color Signal 1 BLK GND 2 BLK GND 3 BRN 12V CPU 4 BRN 12V CPU CAUTION: Never connect the PCIe power cable to the system board when power is on. If you do so, the system board can be damaged and the warranty voided. Ensure that you can tell which power cable connects to the PCIe x16 graphics card and which power cable connects to the system board.
Internal USB 2 2x5 Pin Signal 1 +5V 2 +5V 3 USB7# 4 USB8# 5 USB7 The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector. 6 USB8 7 GND To prevent damage to the connectors, always connect a narrow 1x5 option cable connector to pins 1,3,5, and 7 only of the 2x5 connector (pin 9 is not keyed on the connector). 8 GND 9 (not keyed) 10 DETECT CAUTION: Possible equipment damage.
B System board designators This appendix describes the system board designators for this computer.
Designator Silk screen Component/Description P151 MEDIA2 Media card reader P160 SATAPWR1 HDD power (black) XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 Memory slots DIMM1 - DIMM4 XU1 178 XU1 Primary CPU socket Appendix B System board designators ENWW
C Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the computer before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions presented in the Service Considerations section before cleaning the computer.
D Locating HP resources This section provides information on the following HP resources for your workstation: Topics Product information on page 182 ● Product data sheets ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels Product support on page 183 ● Additional information ● Technical support ● HP Support Assistant ● Business Support Center ● IT Resource Center ● HP Service Center ● HP Business and IT Servic
Product information Table D-1 Product information Topic Location Product data sheets See www.hp.com/go/quickspecs. HP Cool Tools Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your workstation are preinstalled that may enhance system performance.
Product support Table D-2 Product support Topic Additional information Location For online access to technical support information and tools, see http://www.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services.
Table D-2 Product support (continued) Topic Location HP Hardware Support Services For hardware service information, see http://h20219.www2.hp.com/services/us/en/always-on/ hardware-support-supporting-information.html? jumpid=reg_R1002_USEN. Warranty information To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, see http://www.hp.com/ go/lookuptool. To extend a standard product warranty, see http://h20219.www2.hp.
Table D-3 Product documentation (continued) ENWW Topic Location Workstation technical overview and specifications The Product Bulletin contains QuickSpecs for HP Workstations. QuickSpecs provide an overall specification review of your product. It includes information about its features including the operating system, power supply, memory, CPU, and many other components of the system. To access the QuickSpecs, see http://www.hp.com/go/ quickspecs/.
Product diagnostics Table D-4 Product diagnostics Topic 186 Location Diagnostics tools The HP Vision Diagnostics utility can be found as a burnable ISO image on the workstation hard disk (under C: \VisionDiagnostics), or can be downloaded from the HP web site. For details on using this utility, refer to the section that covers HP Vision Diagnostics in the workstation Maintenance and Service Guide.
Product updates Table D-5 Product updates Topic Driver and BIOS updates Location See http://www.hp.com/go/workstationsupport to verify that you have the latest drivers for the workstation. To determine the current workstation BIOS on your workstation, follow these steps during system power up: 1. Power on the workstation, and wait for F10=setup to appear on the lower right corner of the screen. 2. Press F10 to enter the F10 Setup utility.
Index A Appendices Connector pins 171 System board designators 177 B Bezel security 65 BIOS Determining version Updating 21 BIOS ROM 25 20 C Cable management 96 Card configuration restrictions Power supplies 114 Chassis components 4 Components, removing and installing 60 Computer Setup (F10) Utility Menu description 28 Configuring RAID devices SATA RAID 164 Connector pins Audio line-in 172 Audio line-out 172 CPU power cable 175 Display port 173 Ethernet 171 Headphone 172 Internal serial 176 Internal USB 1
Product features Computer components 4 ERP compliance mode 13 Front panel components 5 HP Cool Tools 14 Hyper-threading 13 Physical characteristics 7 Rear panel components 6 SATA Power Management 14 System board architecture 1 Turbo Boost 14 Product overview 1 R Red Hat Linux Setting up 18 removal and replacement drives 69 removing bezel blanks 70 Replacing components Access panel 64 access panel sensor 67 access panel solenoid 68 Battery 120 Bezel 65 cable lock 63 Component locations 61 CPU 124 CPU heatsin
