Service Reference Guide

F–14 Service Reference Guide
Troubleshooting Without Diagnostics
Diagnostics passes, but the computer
does not communicate with the
network.
1. Network drivers are not loaded, or driver parameters do
not match current configuration. Make sure the network
drivers are loaded and the driver parameters match the
configuration of the network controller.
2. The network controller is not configured for this
computer. In Windows 98/2000/Me/Windows NT,
select the Network icon at the Control Panel.
3. Network controller interrupt with an expansion board.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
Network controller stopped working
when an expansion board was added
to the computer.
1. Network drivers are not loaded or driver parameters do
not match the current configuration. Make sure that the
drivers are loaded and that the driver parameters match
the configuration of the network controller.
2. The cable is not securely connected or is attached
incorrectly. Ensure that the cable is securely attached to
the network connector and that the other end of the
cable is securely attached to the correct device.
3. Network controller interrupt is shared with an expansion
board. Under the Computer Setup Advanced menu,
change the resource settings for the board.
4. Network drivers were accidentally deleted when the
drivers for the new expansion board were installed, or
the files containing the network drivers are corrupted.
Reinstall the network drivers, using backup diskettes.
Network controller stopped working
without apparent cause.
1. The files containing the network drivers are corrupted.
Reinstall the network drivers, using backup diskettes or
the Restore CD.
2. The cable is not securely connected or is attached
incorrectly. Ensure that the cable is securely attached to
the network connector and that the other end of the
cable is securely attached to the correct device.
3. The network controller is defective. Replace the network
controller or system board.
Cannot connect to the network server
when attempting Remote System
Installation.
The network controller is not configured properly. Run
Computer Setup and modify the Embedded NIC Settings.
System Setup utility reports
unprogrammed EPROM.
1. Boot the workstation without the network drivers using a
system boot diskette and reconfigure the controller.
2. Replace the controller.
3. Replace the system board.
Network (Continued)
Problem Possible Solution