Service Reference Guide

Service Reference Guide F–7
Troubleshooting Without Diagnostics
Hard Drive
The information provided by the diagnostics tests includes: error code, system serial number,
drive serial number, drive model, and drive firmware revision. Specific details of the drive failure
are not included.
When you run the diagnostics, the test results are stored in a log. After completing the test, you
can print this log to a local printer or save it to a file. Alternatively, before running the test, you
can configure the test options to send the results to a local printer or file.
Printer
Problem Possible Solution
Printer will not print. 1. Printer is not turned on and online. Turn the printer on
and ensure it is online.
2. Run printer self-test.
3. Reseat both ends of the printer cable.
4. Verify that printer port is enabled in BIOS and in
Windows using F10 Setup.
5. Try printing using the DOS command
C:\ [printer port].
Where [printer port] is the port address to which the
printer is connected.
If the printer works, the problem is with the printer
driver. Reload the driver.
6. If the computer is on a network, you may not have made
the connection to the printer. Make the proper network
connections to the printer.
Printer will not turn on. The cables may not be connected properly. Reconnect all
cables and check the power cord and electrical outlet.
Prints garbled information. 1. The correct printer driver for the application are not
installed. Install the correct printer driver for the
application.
2. The cables may not be connected properly. Reconnect
all cables.
Printer is offline. The printer may be out of paper. Check the paper tray and
refill it if empty. Select online.