Technical Reference Manual HP x4000 Workstation E0601 Manufacturing Part Number: A6068-IE001 © Copyright 2001 Hewlett-Packard Company
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1. System Overview Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 HP x4000 Workstation Feature Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Internal and External Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 HP x4000 Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Internal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 3. System Memory and Processors Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Rambus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Eight-RIMM MEC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Processor . . . . . . . . . . . . . . . . . .
Contents I/O Port Map (I/O Addresses Used by the System). . . . . . . . . . . . . . . .65 DMA Channel Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 5. Hardware Management (Monitoring and Reporting) Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 General Firmware Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Date/Time Initialization. . . . . . . . . . . . . . . . . . . . . .
Contents Power Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Supply Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resetting the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Consumption and Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chassis Intrusion Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 8. Mechanical Specifications System Fans and Air Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 9. Hardware Components Overview . . . . . . . . . . . . . . . . . . . . . . . .
Contents Closing and Securing the Hard Disk Drive Cage . . . . . . . . . . . . . . . 152 Chassis Beam Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Removing the Chassis Beam Assembly . . . . . . . . . . . . . . . . . . . . . . . 154 Installing the Chassis Beam Assembly . . . . . . . . . . . . . . . . . . . . . . . 155 Memory Expander Card (MEC). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Removing the MEC . . . . . . . . . . . . . . . . . . . . . .
Contents Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184 Removing the Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . .184 Installing the Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . .185 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186 Removing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Power LED is Flashing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hard Disk Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hard Disk Drive Activity LED Doesn’t Work . . . . . . . . . . . . . . . . . . CD-ROM, DVD or CD-RW Drive Doesn’t Work. . . . . . . . . . . . . . . . . CD-RW Won’t Allow Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DVD Drive Doesn’t Play DVD Video . . . . . . . . . . . . . . . . . . . . . . . .
1 System Overview Chapter 1 11
System Overview Overview Overview This manual provides detailed system specifications for the HP x4000 Workstation.
System Overview HP x4000 Workstation Feature Set HP x4000 Workstation Feature Set The following table provides an overview of the x4000 Workstation feature set. Feature Description System Board • Eight-layer extended ATX form-factor • Single-sided • Four power/ground layers • Four signal layers Processor(s) Intel dp Xeon processors: • 1.5 GHz, 1.
System Overview HP x4000 Workstation Feature Set Feature Description Rambus Memory on Memory Expander Card (MEC) Plugs into the system board and supports: • 400 MHz operation delivering up to 3.
System Overview HP x4000 Workstation Feature Set Feature Description Super I/O Chip The Nation PC87366 chip supports: • Two 9-pin, RS-232 serial ports • One ECP/EPP parallel port • One IDE floppy controller • PS2 Keyboard • PS2 Mouse IDE/ATA Controllers Primary and secondary IDE controllers upport DMA transfers for up to four devices. Hardware Management Controller Qlogic Zircon Lite micro-controller with Winbond W83782D auxiliary chip • Monitors systems components via the SMBUS.
System Overview HP x4000 Workstation Feature Set Feature Description Audio On-board audio is provided by an Analog Devices AD1885 CODEC (AC97) and supports three rear panel jacks for: • Headphone/Line out (output) on the rear panel • Line-in (input) on the rear panel • Microphone (input) on the rear panel • CDROM (input) on the system board • Internal speaker (output) on the system board System Board Connectors (Internal) 16 • • • • • • • • • • • • • CD audio in System speaker Front panel 2 CPU fans
System Overview HP x4000 Workstation Feature Set Feature Description Rear Panel Connectors (External) • SCSI Ultra Wide • PS2 Mouse • PS2 Keyboard • 25-pin parallel • 9-pin serial (two, buffered) • Dual USB connectors • LAN • Audio: — Input Line jack (3.5 mm) — Output Line jack (3.5 mm) — Microphone jack (3.
System Overview Internal and External Components Internal and External Components Figure 1-1, Figure 1-2, and Figure 1-3 and show the front, side, and rear views of the HP x4000 Workstation. Figure 1-1 Front View Front access bays: - three 5 1/4-inch drive bays (used for optical drives) - two 3 1/2-inch bays, including a 1.
System Overview Internal and External Components Figure 1-2 Side View with Cover Removed Power Supply Spare mounting rails: - Narrow green rails for 5.25-inch Rear Chassis Fan - Wide black rails for 3.
System Overview Internal and External Components Figure 1-3 Rear View Power HP Master Key Lock SCSI Mouse Keyboard Dual USB Serial port A Parallel port Serial port B LAN Line Out(headphone) Line In Microphone Monitor 20 Chapter 1
System Overview HP x4000 Control Panel HP x4000 Control Panel The Workstation’s control panel shown in Figure 1-4 has the following features: • Power On/Off button: Press to start the Workstation. You can wake the Workstation from Hibernate or Stand By mode by pressing this button for less than four seconds. For more information about these modes, see “Using Power Management” on page 89. CAUTION Always power off through the operating system.
System Overview HP x4000 Control Panel • Diag LEDs: These four LEDs can be off, green, yellow, or red. The color pattern lets you diagnose problems with your Workstation. For more information, see “Understanding the Diag LEDs” on page 212.
System Overview Internal Features Internal Features The core architecture of the HP x4000 Workstation consists of: • Intel 860 Memory Controller Hub (MCH) • Input/Output Controller Hub (ICH2) • PCI 64-bit Hub (P64H) • 400 MHz (quad-pumped and 100MHz) front side bus and dp Xeon processors • 400 MHz Rambus (PC800) • AGP Pro 110 4X For information about... Refer to...
System Overview Documentation Documentation The following table lists the documentation available for the HP x4000 Workstation. The printed documents were packaged with your Workstation. Some of the documents are available in PDF format at www.hp.com/workstations/support.
2 System Board Chapter 2 25
System Board Overview Overview The following sections describe the system board: • “System Board Component Layout” on page 27 • “System Chipset” on page 30 • “Expansion Card Slots” on page 35 Figure 2-1 shows the x4000 Workstation system board: Figure 2-1 x4000 Workstation System Board Internal SCSI External SCSI CPU 0 Socket MEC Connector Up to six accessory cards can be installed: Two 64-bit PCI slots CPU 1 Socket Three 32-bit PCI slots One AGP Pro 110 4X slot (graphics) Primary IDE Controller Seco
System Board System Board Component Layout System Board Component Layout Figure 2-2 shows where the chips and connectors reside on the system board.
System Board System Board Component Layout System Board Switches The system board includes a 4-pole DIP switch (shown in Figure 2-2), which lets you configure BIOS functions. Because the switches are read only at system start up, you must change the switch positions when the Workstation is shut down. Switch Function Default Comment 1 Clear BIOS password Off Clears both Administrator and User passwords, if they have been set.
System Board System Board Component Layout 6. Two 3.3V, 66 MHz, 64-bit PCI slots 7. Three 5V, 33 MHz, 32-bit PCI slots 8. One 1.5 V signaling level AGP Pro 110 4X slot 9. National PC87366 Super I/P with connections to: -floppy device -two 9-pin RS232 connectors serial ports -25-pin ECP/EPP parallel port -PS2 mouse -PS2 keyboard 10. Analog Devices AD1885 Codec (AC97) audio 11. Intel 82550 10/100 LAN port 12. LSI SYM53C1010R two Ultra160 SCSI controller 13. Zircon Lite hardware management controller 14.
System Board System Chipset System Chipset Memory Controller Hub (Intel 860) The MCH supports: • The 400 MHz (quad-pumped 100MHz) front side bus for up to two Intel dp Xeon processors • Two Rambus channels with up to 8 PC800 ECC RIMMs total • An Accelerated Graphics Port, AGP Pro 110 4x with 1.5V signaling only.
System Board System Chipset NOTE The x4000 Workstation is optimized for use with SCSI hard disk drives. IDE hard disk drives are not tested or recommended in the x4000. • Two external USB ports which are USB 1.1 compliant ports with over-current protection and support for wake up from S1 (sleep) state (USB mouse and keyboard are not supported). • Audio • Super I/0 • SMBUS Super I/O Chip (National PC87366) The Super I/O provides the interface to: • Two serial ports (A and B).
System Board System Chipset SCSI Controller Chip (LSI SYM43C1010R) The SCSI chip is a 64 bit/66 MHz PCI DMA bus master device. It includes 2 Ultra160 SCSI controllers, each with it's own independent channel. One channel is connected via ribbon cable to up to two internal SCSI devices. The other channel is routed to a back-panel connector to support external devices SCSI features: • Double Transition (DT) clocking.
System Board System Chipset Audio Chip (Analog Devices AD 1885) The on-board audio is provided by an Analog Devices AD1885 CODEC (AC97). The audio connections are: • • • • • headphone/lineout output (external) line-in input (external) microphone input (external) CD-ROM input (internal) internal speaker output (internal) The output to the internal speaker is amplified via an LM4871 audio amplifier to provide the power level needed by the speaker.
System Board System Chipset Clocks Table 2-1 describes the clocks used in the x4000 Workstation. Table 2-1 Clocks Name Description System A CK00-compliant clock synthesizer in a single CKx_SKS clock chip creates the main system clocks using a 14.318 MHz parallel mode crystal reference. Memory Two Direct Rambus Clock Generator (DRCG) chips provide the clocks for the expansion channels to the Memory Expansion Card (MEC).
System Board Expansion Card Slots Expansion Card Slots The x4000 expansion card slots are described in the following sections: • “Peripheral Component Interconnect (PCI) Slots” on page 35 • “Accelerated Graphics Port (AGP) Slot” on page 36 • “System Memory and Processors” on page 37 Peripheral Component Interconnect (PCI) Slots The x4000 system board has five PCI slots available: • Three 5 V, 33 MHz, 32-bit slots • Two 3.3 V, 66 MHz, 64-bit slots NOTE Cards requiring 5 V must go in the 32-bit slots.
System Board Expansion Card Slots Accelerated Graphics Port (AGP) Slot The 1.5 V, AGP Pro 110 4X slot provides graphics performance for high-end graphics cards, combining AGP 4X bandwidth (data transfer rates as fast as 1056 MB/sec) with the ability to accept high-end graphics cards drawing up to 110 W of power. To accommodate AGP Pro cards, the AGP Pro 110 4X slot connector is wider than the standard AGP 4X connector.
3 System Memory and Processors Chapter 3 37
System Memory and Processors Overview Overview This chapter contains information on the x4000: • “System Memory” on page 39 • “Processor” on page 41 38 Chapter 3
System Memory and Processors System Memory System Memory The main memory for the x4000 Workstation is not located on the system board. Instead, a Memory Expander Card (MEC) plugs into the system board and contains up to eight memory modules. PC800 Rambus In-Line Memory Modules (RIMMs) with Error Correction Code (ECC) are installed on the MEC in pairs. Rambus The layout of RDRAM channels on the MEC follows Rambus recommendations that minimize trace noise.
System Memory and Processors System Memory Figure 3-1 x4000 8-RIMM Memory Expander Card 2A (J6) 1A (J5) 4B (J4) 3B (J3) 4A (J8) 2B (J2) 3A (J7) 1B (J1) The eight-RIMM MEC uses two memory repeater hubs for RDRAM (MRH-R). Each MRH-R supports two Direct RDRAM channels with two RIMMs per channel. The Memory Controller Hub (MCH) interfaces to the MEC using an expansion channel for each MRH-R. The MEC supports 400 MHz operation delivering up to 3.
System Memory and Processors Processor Processor The x4000 supports up to two Intel dp Xeon processors on a 400 MHz front side bus (quad-pumped 100 MHz frequency).
System Memory and Processors Processor 42 Chapter 3
4 System BIOS and Resources Chapter 4 43
System BIOS and Resources Overview Overview This chapter contains information on: • “System BIOS” on page 45 • “HP Setup Program” on page 49 • “BIOS Beep Codes” on page 59 • “System Resources” on page 60 44 Chapter 4
System BIOS and Resources System BIOS System BIOS The HP x4000 Workstation BIOS is based on a Phoenix BIOS and is compliant with: • • • • • • • ACPI 1.0 PCI 2.2 PnP 1.0a DMI 2.0 WFM 2.0 MPS 1.
System BIOS and Resources System BIOS Updating the System BIOS and Firmware You can download the latest system BIOS and firmware for the HP x4000 workstations from HP’s Web site at www.hp.com/workstations/support Instructions for downloading and updating the BIOS and firmware are posted on the download site and are included as a text file in the downloadable file. CAUTION Don’t turn off the computer until the system BIOS and firmware update procedure has completed.
System BIOS and Resources System BIOS 2. Set system board switch 3 to ON. See “System Board Switches” on page 28. 3. Replace the cover, and reconnect the power cord and display cable. 4. Restart the Workstation. A message similar to the following appears: “Configuration has been cleared, switch "Clear Configuration" to OFF position before rebooting.” 5. Turn off the Workstation, disconnect the power cord and display cables, and remove the cover.
System BIOS and Resources System BIOS 5. Set switch 2 on the system board to ON. See “System Board Switches” on page 28. 6. Insert the floppy disk into the floppy disk drive. 7. Reconnect the power cord, and turn on the Workstation. 8. The workstation boots from the floppy disk, then flashes the BIOS. During the flash process, the screen remains blank. When you hear one long beep, the recovery process is finished. 9. Turn off the Workstation. Remove the floppy disk from the drive.
System BIOS and Resources HP Setup Program HP Setup Program The HP Setup program lets you configure your Workstation. You can: • set up the system Administrator and User passwords • change the system boot order • solve configuration problems HP recommends you note any changes you make to the system setup for later reference. Starting the HP Setup Program To start the Setup program: 1. Start your Workstation. If your Workstation is already up, shut it down and restart. 2.
System BIOS and Resources HP Setup Program • A band along the top displays the menus.
System BIOS and Resources HP Setup Program Main Menu Table 4-1 describes the functions available in the Setup program Main menu. Table 4-1 Main Menu Field Description BIOS Version This field is view-only. It displays your current BIOS version. You can compare this to the most recent available BIOS located at www.hp.com/workstations/support. Operating System This field indicates the currently selected operating system.
System BIOS and Resources HP Setup Program Advanced Menu Table 4-2 describes the submenus available in the Setup program Advanced menu. Table 4-2 Advanced Menu Field Description Processors Displays the type and the speed of the processor(s) you have in your Workstation. You can change your processor speed in the Processor Speed field by selecting a value from the drop down menu. Your processor cannot run any faster than what is displayed in the Current Type field.
System BIOS and Resources HP Setup Program Table 4-2 Advanced Menu Field Description Integrated SCSI Controller Lets you configure the settings for the SCSI controller and any attached SCSI devices. Integrated SCSI: The integrated SCSI ASIC has two controllers and this enables or disables both at the same time. You cannot disable just one SCSI controller. Option ROM Scan: Enable this option if the SCSI device is used to boot the operating system.
System BIOS and Resources HP Setup Program Table 4-2 Advanced Menu Field Description Integrated I/O Ports Lets you configure both the integrated serial and parallel ports. Serial port A, Serial port B, or Parallel Port: These fields contain three choices. Auto lets the BIOS or a PnP OS configure the port. Enabled lets you set each resource. Disabled leaves the port disabled by the BIOS, but a PnP OS can still enable it.
System BIOS and Resources HP Setup Program Security Menu Table 4-3 describes the fields available in the Setup program Security menu. Table 4-3 Security Menu Field Description Administrator Password This field is view-only. It tells you whether there is an Administrator password set. Set Administrator Password This password prevents unauthorized access to this your Workstations Setup program. This password can also be used to start the computer when the power-on password is Enabled.
System BIOS and Resources HP Setup Program Table 4-3 Security Menu Field Description Start from Hard Disk Drive If Disabled, unauthorized use of the hard disk drive to start the computer is prevented. (The drive is still available for reading and writing data.) Write on Floppy Disks If Locked, users are prevented from copying information to a diskette. Locked Setup Configuration If Locked, a Plug-and-Play operating system cannot change the BIOS configuration settings.
System BIOS and Resources HP Setup Program Power Menu Table 4-4 describes the functions available in the Setup program Power menu. Table 4-4 Power Menu Field Description Remote Power-On Lets you enable remote power-on (wake-up) from devices and operating systems that support this feature. After Power Failure If you experience a power failure, the setting for this field determines the state the Workstation returns to when power is restored. Power On turns the Workstation back on.
System BIOS and Resources HP Setup Program Table 4-5 Boot Menu Field Description Preferred Video If you have two video cards, this field allows you to choose which one to use during boot. Boot Device Priority Lets you select the device boot order.
System BIOS and Resources BIOS Beep Codes BIOS Beep Codes If a terminal error occurs during POST, the system issues a beep code before attempting to display the error in the upper left corner of the screen. Beep codes are useful for identifying the error when the system is unable to display the error message.
System BIOS and Resources System Resources System Resources System resources consist of: • “PCI IRQ Lines” on page 60 • “IRQ Routing” on page 61 • “System Memory Map” on page 65 • “I/O Port Map (I/O Addresses Used by the System)” on page 65 • “DMA Channel Controllers” on page 67 • “Interrupt Controllers” on page 63 PCI IRQ Lines PCI devices generate IRQs using up to four PCI IRQ lines (INTA#, INTB#, INTC#, and INTD#). PCI interrupts can be shared; several devices can use the same interrupt.
System BIOS and Resources System Resources IRQ Routing Figure 4-1 shows the IRQ graphical representation. Table 4-6 describes the routing shown in Figure 4-1.
System BIOS and Resources System Resources Table 4-6 IRQ Routing Table Device Interrupt ICH2 IRQ AGP A A AGP B B PCI Slot 1 A B PCI Slot 1 B C P64H IRQ PCI Slot 1 C D PCI Slot 1 D E PCI Slot 2 A C PCI Slot 2 B D PCI Slot 2 C E PCI Slot 2 D F PCI Slot 3 A D PCI Slot 3 B E PCI Slot 3 C F PCI Slot 3 D G PCI Slot 4 A 6 PCI Slot 4 B 7 PCI Slot 4 C 8 PCI Slot 4 D 9 PCI Slot 5 A 2 PCI Slot 5 B 3 PCI Slot 5 C 4 PCI Slot 5 D 5 P64H BT_INTR# G
System BIOS and Resources System Resources Table 4-6 IRQ Routing Table Device Interrupt ICH2 IRQ 82550 LAN A F 53C1010R A H 53C1010R B D (All) H Zircon P64H IRQ Interrupt Controllers The system’s interrupt controller is equivalent in function to two 82C59 interrupt controllers. The following table shows how the interrupts are connected to the APIC controller. The IRQs are numbered sequentially, starting with the master controller and followed by the slave (both of 82C59 type).
System BIOS and Resources System Resources I/O APIC Input IRQ IRQ Description INTIN15 IRQ15 ICH - Integrated IDE Controller (secondary) INTIN16 PCINTA INTIN17 PCINTB INTIN18 PCINTC INTIN19 PCINTD INTIN20 TFPC IRQ INTIN21 SCI IRQ INTIN22 not connected INTIN23 ICH SMI (not used) Three major interrupt modes are available: • PIC mode: This mode uses only legacy interrupt controllers, so the system can support only one processor. You can select this mode when you install Windows NT.
System BIOS and Resources System Resources System Memory Map Reserved memory that accessory boards use must reside in the area from C8000h to EFFFFh.
System BIOS and Resources System Resources address space is in the free area of the space reserved for accessory boards (100h to 3FFh).
System BIOS and Resources System Resources Default Values for I/O Address Ports Function C000 - Power management I/O space and ACPI registers SMBus I/O space C100 - C10F DMA Channel Controllers The system permits only I/O-to-memory and memory-to-I/O transfers. The hardware configuration doesn’t allow I/O-to-I/O or memory-to-memory transfers. The system controller supports seven DMA channels, each with a page register that extends the channel’s addressing range to 16MB.
System BIOS and Resources System Resources 68 Chapter 4
5 Hardware Management (Monitoring and Reporting) Chapter 5 69
Hardware Management (Monitoring and Reporting) Overview Overview This chapter contains the following topics: • “General Firmware Information” on page 71 • “Hardware Monitoring” on page 72 • “Reporting” on page 77 • “Security” on page 79 70 Chapter 5
Hardware Management (Monitoring and Reporting) General Firmware Information General Firmware Information Firmware processing is provided by QLogic's Zircon Lite chip and an auxiliary Winbond chip. The firmware implements industry standard IPMI Specification 1.0 with the following extensions: • BIOS configuration tokens • Additional hardware control • BIOS security KCS 1 and BT protocols are supported. Only KCS 1 is used during BIOS POST. BT is supported at run-time (after the operating system boots).
Hardware Management (Monitoring and Reporting) Hardware Monitoring Hardware Monitoring Built-in Self Test (BIST) Zircon Lite does a BIST after resetting and displays the result on the Diag LEDs (see “Understanding the Diag LEDs” on page 212) if an error occurs.
Hardware Management (Monitoring and Reporting) Hardware Monitoring Table 5-1 Voltage Scan Sensor # Sensor ID Signal Approx. Mid Lower Limit Approx. Upper Limit Zircon Winbond Description Pin Pin 23h VDDQ VDDQ 1.4V 1.5V 1.6V 5 - AGP Termination Voltage 24h +1.8VSB SB1_8 1.65V 1.8V 1.95V 4 - 1.8V Standby 25h +1.8V P1_8V 1.65V 1.8V 1.95V 3 - 1.8V Supply 26h VCC_ CORE VCC_ CORE 1.1V 1.65V 1.9V - 36 Processor Core Voltage 27h +3.3V +3_3V 3.05V 3.3V 3.55V - 34 3.
Hardware Management (Monitoring and Reporting) Hardware Monitoring Fan Speed and Control Fan tach speeds are given in revolutions per second. Multiply by 60 for rpm.
Hardware Management (Monitoring and Reporting) Hardware Monitoring Additional Sensors The SDR for Processor 0 includes three separate functions: • presence detect • IERR • processor voltage mismatch Table 5-4 Additional Sensor Scans Sensor Sensor ID # Signal 70h CPU0 PRESENT 71h Sensor Type Zircon Pin Winbon Description d Pin SKTOCC_0_L Processor GPIO23 - Processor 0 Presence/Absence CPU1 PRESENT SKTOCC_1_L Processor GPIO24 - Processor 1 Presence/Absence 72h CPU0IERR IERR# Processor G
Hardware Management (Monitoring and Reporting) Hardware Monitoring Chassis Intrusion Chassis intrusion is detected via the Winbond W83782D C_OPEN pin. There is an SDR (sensor data record) for the chassis intrusion event. If the hardware indicates an intrusion, the HMC clears the hardware latch in the Winbond, logs the event in the System Event Log (SEL), which is non-volatile storage, and sets the state of the NBA token for chassis intrusion based on the current chassis intrusion status.
Hardware Management (Monitoring and Reporting) Reporting Reporting Event Logging Hardware monitoring errors, detected by the Hardware Management Controller, are logged to the SEL (System Event Log). External agents, such as the BIOS, can ask the Hardware Management Controller to log errors on their behalf. Sensor Report Using IPMI Sensor information is available using the standard IPMI command, Get The optional Sensor Device commands are not supported by the HMC firmware.
Hardware Management (Monitoring and Reporting) Reporting Diag LEDs When a sensor indicates an error, the corresponding LED is turned on. See “Understanding the Diag LEDs” on page 212. In general, auto re-arm is used for sensors. That is, if a sensor threshold has been exceeded and the error is displayed on the LEDs, once the sensor drops below the threshold, the sensor is automatically re-armed so that if its reading rises up above the threshold again, it triggers another error.
Hardware Management (Monitoring and Reporting) Security Security Lock Status Panel The HMC can lock out the front panel, when necessary, to prevent the user from pressing the power button or the reset button at an inopportune time (while the firmware flash update is in process). The BIOS also has this capability. This is because there are two separate flash update utilities: one to update the BIOS flash device, and another to update the HMC flash device.
Hardware Management (Monitoring and Reporting) Security 80 Chapter 5
6 Power Specifications Chapter 6 81
Power Specifications Power Delivery Power Delivery Figure 6-1 shows a block diagram of the overall power generation. Table 6-1 has a description of the signals given in Figure 6-1.
Power Specifications Power Delivery Table 6-1 Power Signal Description Supply Description 12 VDIG Supplies power to the dc-to-dc converter that delivers power to the processor(s). 12 VIO Supplies power to: • • • • • -12 V fans hard disk drive(s) floppy disk drive PCI slots AGP Pro 110 4X Supplies power to: • AGP Pro 110 4X • PCI • serial port 3.
Power Specifications Power Delivery Table 6-1 Power Signal Description Supply Description 5 V Standby Supplies power to: • • • • • • • • • • VCC_CORE Diag LEDs Network activity LED Hard disk drive activity LED Power LED Local Area Network (LAN) connector Universal Serial Bus (USB) connector PS2KB Winbond WB782D hardware monitoring ASIC 3.3 VSB SB1_8V The exact processor voltage is determined by VID bits from the processor(s). In a dual-processor system, the processors share a power plane.
Power Specifications Power Delivery Table 6-1 Power Signal Description Supply Description 3.3 V Standby This supply is derived from the 5 VSB with a 1 A three terminal regulator. It is used by the LAN and the Intel 860 ICH2. 1.8 V Standby This supply is derived from the 5 VSB with a 1 A three terminal regulator. It is used by the Intel 860 ICH2.
Power Specifications Power Supply Power Supply Table 6-2 shows the voltage and current specifications for the power supplies. Total continuous output power does not exceed 465W. Table 6-2 Voltage and Current Specification +3.3 V +5 V +12 VDIG +12 VIO -12 V +5 VSB 3.14 V 4.5 V 11.4 V 11.4 V -10.8 V 4.75 V 3.46 V 5.25 V 12.6 V 12.6 V -13.2 V 5.25 V 40 A 27 A 22 A 17 A -0.55 A 1.5 A 4.0 A 1.0 A 0.0 A 1.0 A 0.0 A 0.
Power Specifications Power Supply Power Supply Specifications Parameter Maximum PCI Slots Maximum for AGP Pro 110 4X Slot Connector Extension Total 100 V, 5 A 120 V, 4.2 A — — — — 200 V, 2.5 A to 240 V, 2.1 A — — — — Input frequency 50 to 60 Hz — — — — Available power 465 W 80W 45W AGP Pro 50, 50W AGP Pro 110, 110W Max current at 12 Aa +12 VIO 0.5 A 1A 9.2 A 10.2 A Max current at 22 A +12 VCPU — — — — Max current at 0.55 A -12 V 0.1 A — — — Max current at 40 Aa +3.
Power Specifications Power Supply Resetting the Power Supply If an overload triggers the power supply’s overload protection, all power is immediately cut. To reset the power supply unit: 1. Disconnect the power cord. 2. Determine what caused the overload, and fix the problem. 3. Reconnect the power cord, and reboot the workstation.
Power Specifications Power Saving and Ergonometry Power Saving and Ergonometry Depending on the operating system, the following power management modes are available: • Full on (S0) • Standby (S1) • Hibernate (S4) • Full off (S5) NOTE Windows NT 4.0 does not support S1 or S4. Using Power Management Power management lets you reduce the Workstation’s overall power consumption by slowing down the Workstation’s activity when it is idle. Operating systems differ in their power management capabilities.
Power Specifications Power Saving and Ergonometry To change your power management settings in Windows 2000: 1. Select Start > Settings > Control Panel. 2. Double click on Power Options. For more information on changing your power options, refer to your Windows 2000 documentation.
Power Specifications Power Saving and Ergonometry Chapter 6 91
Power Specifications Power Saving and Ergonometry 92 Chapter 6
7 Connector Pin-Outs Chapter 7 93
Connector Pin-Outs Expansion Slots Expansion Slots Peripheral Component Interconnect (PCI) Slots Table 7-1 describes the PCI 33 MHz, 32-bit connector. Table 7-2 describes the PCI 66 MHz, 64-bit connector.
Connector Pin-Outs Expansion Slots Table 7-1 PCI 33 MHz, 32-bit Connector Signal Signal Pin Pin Slot #1 (J4B1) A16 A17 Slot #2 (J3B1) Slot #3 (J2B2) +5V PGNT1# A48 GND Slot #1 (J4B1) Slot #2 (J3B1) A47 AD11 A48 GND A18 GND A49 AD9 A19 PCIPME# A50 Key A20 AD30 A51 Key A21 +3_3V A52 CBE0# A22 AD28 A53 +3_3V A23 AD26 A54 AD6 A24 GND A55 AD4 A25 AD24 A56 GND A57 AD2 A26 AD26R A57 AD2 A27 +3_3V A58 AD0 A28 AD22 A59 +5V A29 AD20 A60 A30 GND A61
Connector Pin-Outs Expansion Slots Table 7-1 PCI 33 MHz, 32-bit Connector Signal Signal Pin Pin Slot #1 (J4B1) B6 Slot #2 (J3B1) Slot #3 (J2B2) +5V Slot #1 (J4B1) Slot #2 (J3B1) B37 DEVSEL# B7 PIRQC# B38 GND B38 GND B8 PIRQE# B39 PLOCK# B39 PLOCK# B9 PRSNTB1# B40 PERR# B40 PERR# B41 +3_3V B42 SERR# B10 B11 NC PRSNTB1# B40 PERR# B12 GND B43 +3_3V B13 GND B44 CBE1# B14 NC B45 AD14 B15 GND B46 GND B47 AD12 B48 AD10 B49 GND B16 PCLK_S1 B17 B18 B47
Connector Pin-Outs Expansion Slots Table 7-1 PCI 33 MHz, 32-bit Connector Signal Signal Pin Pin Slot #1 (J4B1) Slot #2 (J3B1) Slot #3 (J2B2) Slot #1 (J4B1) Slot #2 (J3B1) B27 AD23 B58 AD1 B28 GND B59 +5V B29 AD21 B60 B30 AD19 B61 +5V B31 +3_3V B62 +5V Table 7-2 ACK64B# ADK64C# Slot #3 9J2B2) ADK64A# PCI 66 MHz, 64-bit Connector Signal Signal Pin Pin Slot #1 (J4B1) Slot #2 (J3B1) Slot #1 (J4B1) Slot #2 (J3B1) A1 P64TRST# A48 GND A2 +12VIO A49 P64AD9 A3 P64TMS
Connector Pin-Outs Expansion Slots Table 7-2 PCI 66 MHz, 64-bit Connector Signal Signal Pin Pin Slot #1 (J4B1) Slot #2 (J3B1) A13 Slot #1 (J4B1) A60 P64REQ64# +5V A14 3.
Connector Pin-Outs Expansion Slots Table 7-2 PCI 66 MHz, 64-bit Connector Signal Signal Pin Pin Slot #1 (J4B1) Slot #2 (J3B1) Slot #1 (J4B1) Slot #2 (J3B1) A35 GND A81 GND A36 P64TRDY# A82 P64AD44 A37 GND A83 P64AD42 A38 P64STOP# A84 +3_3V A39 +3_3V A85 P64AD40 A40 NC A86 P64AD38 A87 GND A41 A42 GND A88 P64AD36 A43 P64PAR A89 P64AD34 A44 P64AD15 A90 GND A45 +3_3V A91 P64AD32 A47 P64AD11 A92 NC B1 -12V B48 P64AD10 B2 P64TCH B49 P64M66EN B3 GND B
Connector Pin-Outs Expansion Slots Table 7-2 PCI 66 MHz, 64-bit Connector Signal Signal Pin Pin Slot #1 (J4B1) Slot #2 (J3B1) B10 B11 B12 NC PCI5B PCI4B Key B13 Slot #1 (J4B1) B57 GND B58 P64AD1 B59 +3_3V B60 P64ACK64# +5V B14 NC B61 B15 GND B62 B16 B17 B18 P64CLK_S5 P64CLK_S4 GND P64REQ2# P64REQ1# Slot #2 (J3B1) B63 NC B64 GND B65 P64CBE6# B19 +3_3V B66 P64CBE5# B20 P64AD31 B67 GND B21 P64AD29 B68 P64AD63 B22 GND B69 P64AD61 B23 P64AD27 B70 +3_3V B24
Connector Pin-Outs Expansion Slots Table 7-2 PCI 66 MHz, 64-bit Connector Signal Signal Pin Pin Slot #1 (J4B1) Slot #2 (J3B1) Slot #1 (J4B1) Slot #2 (J3B1) B31 +3_3V B78 P64AD49 B32 P64AD17 B79 +3_3V B33 P64CBE2# B80 P64AD47 B34 GND B81 P64AD45 B35 P64IRDY# B82 GND B36 +3_3V B83 P64AD43 B37 P64DEVSEL# B84 P64AD41 B38 GND B85 GND B39 P64LOCK# B86 P64AD39 B40 P64PERR# B87 P64AD37 B41 +3_3V B88 +3_3V B42 P64SERR# B89 P64AD35 B43 +3_3V B90 P64AD33 B44
Connector Pin-Outs Expansion Slots Accelerated Graphics Port (AGP) Slot Table 7-3 describes the AGP Pro 110 4X connector.
Connector Pin-Outs Expansion Slots Table 7-3 AGP Pro 110 4X Connector Pin Signal Pin Signal A22 NC A55 GND A23 GND A56 AGP_AD9 A24 NC A57 AGP_C_BE_L0 A25 +3_3 A58 VDDQ A26 AGP_AD30 A59 AGP_ADSTB0_L A27 AGPP_AD28 A60 AGP_AD6 A28 +3_3 A61 GND A29 AGP_AD26 A62 AGP_AD4 A30 AGP_AD24 A63 AGP_AD2 A31 GND A64 VDDQ A32 AGP_ADSTB1_L A65 AGP_AD0 A33 AGP_C_BE_L3 A66 NC B1 OC-2 B34 VDDQ B2 +5V B35 AGP_AD21 B3 +5V B36 AGP_AD19 B4 USBAGP+ B37 GND B5 GN
Connector Pin-Outs Expansion Slots Table 7-3 AGP Pro 110 4X Connector Pin Signal Pin B12 AGP_RBF_L B45 B13 GND B46 AGP_DEVSEL_L B14 NC B47 VDDQ B15 AGP_SBA0 B48 GPERR_L B16 +3_3V B49 GND B17 AGP_SBA2 B50 AGP_SERR_L B18 AGP_SBSTB B51 AGP_C_BE_L1 B19 GND B52 VDDQ B20 AGP_SBA4 B53 AGP_AD14 B21 AGP_SBA6 B54 AGP_AD12 B22 NC B55 GND B23 GND B56 AGP_AD10 B24 3.3VSB B57 AGP_AD8 B25 +3.
Connector Pin-Outs System Board Connectors System Board Connectors Figure 2-1 on page 26 shows the position of all the connectors on the system board.
Connector Pin-Outs System Board Connectors Floppy Disk Drive Connector Table 7-4 describes the floppy disk drive connector.
Connector Pin-Outs System Board Connectors IDE/ATA 100 Connectors Table 7-5 describes the connectors.
Connector Pin-Outs System Board Connectors Table 7-5 IDE/ATA Primary and Secondary Connectors Pin Signal Primary (J8C1) Secondary (J8C2) 21 PDDREQ SDDREQ 22 GND GND 23 PDIOW# SDIOW# 24 GND GND 25 PDIOR# SDIOR# 26 GND GND 27 PDIORDY SDIORDY 28 PRIIDE1 SECIDE1 29 PDDACK# SDDACK# 30 GND GND 31 IRQ14 IRQ14 32 NC NC 33 PDA1 SDA1 34 PRIIDE2 SECIDE2 35 PDA0 SDA0 36 PDA2 SDA2 37 CS1P# CS1S# 38 CS3P# CS3S# 39 IDEAP# IDEAP# 40 GND GND 108 Chapter 7
Connector Pin-Outs System Board Connectors SCSI Connectors Table 7-6 describes the SCSI internal and external connectors.
Connector Pin-Outs System Board Connectors Table 7-6 SCSI Connector Pin Signal Pin Internal (SC1) External (SC2) 21 LVATNBP LVATNAP 22 GND 23 Signal Internal (SC1) External (SC2) 55 LVATNBM LVATNAM GND 56 GND GND LVBSYBP LVBSYAP 57 LVBSYBM LVBSYAM 24 LVACKBP LVACKAP 58 LVACKBM LVACKAM 25 LVRSTBP LVRSTAP 59 LVRSTBM LVRSTAM 26 LVMSGBP LVMSGAP 60 LVMSGBM LVMSGAM 27 LVSELBP LVSELAP 61 LVSELBM LVSELAM 28 LVCDBP LVCDAP 62 LVCDBM LVCDAM 29 VREQBP VREQAP 6
Connector Pin-Outs System Board Connectors Parallel Port Connector Table 7-7 describes the parallel connector.
Connector Pin-Outs System Board Connectors Serial Port Connectors Table 7-8 describes the serial connector.
Connector Pin-Outs System Board Connectors Keyboard and Mouse Connector Table 7-9 describes the keyboard and mouse connectors. Table 7-9 Keyboard and Mouse Connector Pin Signal Pin Signal 1 KBDATOUT 10 KBAUXPWR 2 NC 11 AUXCLKOUT 3 GND 12 NC 4 KBAUXPWR 13 GND 5 KBCLKOUT 14 GND 6 NC 15 GND 7 AUXDATOUT 16 GND 8 NC 17 GND 9 GND Universal Serial Bus Connectors Table 7-10 describes the USB connector.
Connector Pin-Outs System Board Connectors Front Panel Connector Table 7-11 describes the front panel connector.
Connector Pin-Outs System Board Connectors ATX Power Connector Table 7-12 and Table 7-13 describe the ATX power connectors.
Connector Pin-Outs System Board Connectors LAN Connector Table 7-14 describes the LAN connector. Table 7-14 LAN Connector Pin Signal Pin Signal 1 GND 7 L2??? 2 L2TDP 8 L2ACTIVITY 3 L2TDN 9 L2SPEED2 4 L2RDP 10 L2SPEEDLED 5 L2RDN 11 GND 6 L2TXCTR 12 Audio Connector Table 7-15 describes the audio connector.
Connector Pin-Outs System Board Connectors CD Audio In Connector Table 7-16 describes the CD Audio In connector. Table 7-16 CD Audio In Connector (J21) Pin Signal 1 AC97P1 2 CD_GND 3 CD_GND 4 AC97P2 Microphone Connector Table 7-17 describes the microphone connector.
Connector Pin-Outs System Board Connectors System Speaker Connector Table 7-18 describes the system speaker connector. Table 7-18 System Speaker Connector (J23) Pin Signal 1 VO1 2 GNDA_AUDIO 3 NC 4 VO2 Processor Fan Connectors Table 7-19 describes the processor fan connector. Table 7-19 Processor Fan Connectors Pin Signal Processor 0 (J32) Processor 1 (J33) 1 GND GND 2 P1FAN1 P2FAN1 3 P1FANTACH P2FANTACH Chassis Fan Connectors Table 7-20 describes the chassis fan connector.
Connector Pin-Outs System Board Connectors Table 7-20 Chassis Fan Connectors Pin Signal Rear System Fan (J34) PCI Fan (J35) Hard Disk Drive Fan (J37) FAN1TACH FAN4TACH FAN5TACH 3 Chassis Intrusion Connector Table 7-21 describes the chassis intrusion connector.
Connector Pin-Outs System Board Connectors 120 Chapter 7
8 Mechanical Specifications Chapter 8 121
Mechanical Specifications System Fans and Air Flow System Fans and Air Flow The x4000 Workstation x4000 includes five fans: • one turbo-cooler heat sink fan for each of the processors • one system fan at the back of the chassis • a PCI fan (in a speaker/fan assembly) • a hard drive fan Figure 8-1 shows the system air flow.
Mechanical Specifications Physical Specifications Physical Specifications Table 8-1 x4000 Physical Characteristics Weight Minimum configuration: 40.20 lb. (18.24 kg) Maximum configuration: 45.40 lb. (20.60 kg) Dimensions Width: 8.22in. (20.90 cm) Height: 19.02in. (48.30 cm) Depth: 18.62in. (47.3 cm) Footprint 153.06 sq in (988.
Mechanical Specifications Environmental Specifications Environmental Specifications Environmental Specifications (System Processing Unit with Hard Disk) Storage Humidity 90% (relative, non-condensing) Operating Humidity 15% to 80% (relative, non-condensing) Storage Temperature -40o C (-40o F) to 70o C (158o F) Operating Temperature 5o C (41o F) to 35o C (95o F) Altitude • Operating: 0 to 10,000 ft. (3100m) • Non-operating: 0 to 15,000 ft.
9 Hardware Components Chapter 9 125
Hardware Components Overview Overview This chapter describes: • Graphics cards • Network cards • SCSI adapter cards • Mass storage devices • Connectors and sockets • The rear panel 126 Chapter 9
Hardware Components Graphics Cards Graphics Cards HP x4000 Workstation models provide installation and factory support for the following graphics cards: • Matrox Millennium G450 (for more information than is presented below, see http://www.matrox.com/mga/home.htm) • NVIDIA Quadro2 MXR and Quadro2 Pro (for more information, see http://www.nvidia.com/Products.nsf) • ATI Fire GL2 or Fire GL4 (for more information, see http://www.ati.
Hardware Components Graphics Cards — Easy multiple resolutions support — Simple dialog box positioning — Effortless multiple-window management • TV output (composite video and S-video, NTSC and PAL) via an optional cable from Matrox which connects to the second VGA port in place of a monitor • Full AGP 2X/AGP 4X support (up to 1GB/sec bandwidth) • 360 MHz main RAMDAC and 230MHz secondary RAMDAC • Support for all VESA standards: — VBE 2.
Hardware Components Graphics Cards If the driver detects only one monitor, only the mono head settings are available in the driver configuration screens. Available Video Resolutions The number of supported colors is limited by the graphics device and the video memory. The resolution/color/refresh-rate combination is limited by a combination of the display driver, the graphics device, and the video memory.
Hardware Components Graphics Cards The following table summarizes the maximum supported refresh rates.
Hardware Components Graphics Cards nVIDIA Quadro2 MXR Figure 9-2 shows the nVIDIA Quadro2 MXR graphics card. Figure 9-2 nVIDIA Quadro2 MXR Graphics Card Actual graphics card may differ from the one shown The NVIDIA Quadro2 MXR graphics card’s main features include: • TwinView architecture, supporting: — single DVI-I (digital LCD) — single VGA (analog CRT) — one analog and one digital display (This is configurable from the twin view control panel.
Hardware Components Graphics Cards • 32-bit Z/Stencil buffer eliminates polygon-popping problems in high-polygon 3D imaging nVIDIA Quadro2 Pro Figure 9-3 shows the nVIDIA Quadro2 Pro graphics card. This card only supports one monitor: • Analog (VGA-Dsub connector) • LCD (DVI-D connector) The nVIDIA Quadro2 Pro graphics card’s main features include: • Hardware anti-aliased line engine • 6.
Hardware Components Graphics Cards NOTE For complete information on nVIDIA graphics cards, see http://www.nvidia.com/Products.nsf Fire GL2 and Fire GL4 Figure 9-4 shows the Fire GL2 graphics card.
Hardware Components Graphics Cards Resolution • True color resolution up to 1920 x 1200, double-buffered and 24-bit, Z-buffered • Full scene anti-aliasing and dual displays (Fire GL4 only) 3D Performance • 27 million (29 million for Fire GL4) Triangles/second, G-Shaded, Z-buffered, non-Textured • 31 million (33 million for Fire GL4) Anti-Aliased Vectors/second • 410 million (512 million for Fire GL4) Pixels/second fill rate, G-Shaded, Z-buffered, non-Textured • 200 million (250 million for Fire GL4) Pixels
Hardware Components Graphics Cards • Supports 422 YUV & RGB Pixels • Two Triple Buffered, Video Overlays NOTE For complete information on FireGL graphics cards, see http://www.ati.
Hardware Components Mass Storage Devices Mass Storage Devices You can find HP product numbers and replacement part numbers for mass storage devices in the x4000 Service Handbook on HP’s Web site at www.hp.com/workstations/support. Flexible Disk Drives The front-access shelf has a 3.5-inch, 1.44 MB flexible disk drive. Hard Disk Drives Table 9-1 lists the 3.5-inch (1-inch high) SCSI hard disk drives that may be supplied with the HP x4000 Workstation.
Hardware Components Mass Storage Devices Setting SCSI IDs for a Quantum Atlas Hard Disk Drive You must assign an unused SCSI ID to your hard disk drive. SCSI IDs range from 0 to 15 for wide 16-bit SCSI. Table 9-2 SCSI ID Settings SCSI ID Used By 0 First SCSI hard drive 1 Optional second SCSI hard drive 2-6 Unused 7 SCSI controller 8 - 15 Unused To set the SCSI ID: 1. Assign an unused SCSI ID.
Hardware Components Mass Storage Devices Figure 9-5 28-Pin Jumper Block 28-Pin Jumper Block When viewed from the top side, pin 1 is on the bottom row, closest to the edge of the drive. 2 8 18 28 1 7 17 27 2 8 18 28 1 7 17 27 2 8 18 28 1 7 17 27 SCSI ID = 0 SCSI ID = 1 Horizontal jumpers on the bottom row have no effect. This is a good way to store unused jumpers. Terminating Resistor. Do not remove.
Hardware Components Mass Storage Devices Table 9-3 Jumper Locations for Hard Drive SCSI ID Settings SCSI ID Jumper the following pins when indicated: Pins 1 - 2 Pins 3 - 4 Pins 5 - 6 Pins 7 - 8 0 1 Jumper 2 Jumper 3 Jumper 4 Jumper 5 Jumper 6 Jumper Jumper 7 Jumper Jumper Jumper 8 Jumper 9 Jumper 10 Jumper Jumper 11 Jumper Jumper 12 Jumper Jumper 13 Jumper Jumper 14 Jumper Jumper Jumper 15 Jumper Jumper Jumper Chapter 9 Jumper Jumper Jumper Jumper Jumper
Hardware Components Mass Storage Devices Optical Drives IDE 48X CD-ROM Drive The x4000 Workstation may have a 48X IDE CD-ROM drive, which features: • ATAPI commands • Audio CD playback capability It can play any standard audio CD or CD-ROM conforming to optical and mechanical standards as specified in the Red, Yellow, Green, and Orange Book.
Hardware Components Mass Storage Devices 8X Video IDE DVD-ROM Drive The x4000 Workstation may have a DVD-ROM drive that features standard audio CD and CD-ROM playback. It can play any standard audio CD or CD-ROM conforming to optical and mechanical standards as specified in the Red, Yellow, Green, and Orange Book. The DVD-ROM drive is DVD video capable, when you install the DVD-video software (not included with the HP x4000 Workstation).
Hardware Components Mass Storage Devices 12X IDE CD-Writer Plus Drive The x4000 Workstation may have a 12X IDE CD-RW drive that features: • Support for ATAPI commands • Audio CD playback capability It can play any standard audio CD or CD-ROM conforming to optical and mechanical standards as specified in the Red, Yellow, Green, and Orange Book.
Hardware Components Mass Storage Devices Description MTBF 120,000 POH Interface E-IDE and ATAPI Chapter 9 143
Hardware Components Rear Panel Connectors Rear Panel Connectors Figure 9-6 shows the rear panel of the x4000 Workstation.
10 Installing or Replacing Parts and Accessories Chapter 10 143
Installing or Replacing Parts and Accessories Overview Overview This chapter explains how to install and remove the following accessories: • “Cover and Front Bezel” on page 145 • “Hard Disk Drive Cage” on page 149 • “Chassis Beam Assembly” on page 152 • “Memory Expander Card (MEC)” on page 155 • “System Memory” on page 157 • “Graphics Card” on page 162 • “SCSI Hard Drive” on page 167 • “CD-ROM, CD-RW or DVD” on page 171 • “Processor” on page 175 NOTE Check your configuration every time you install, remov
Installing or Replacing Parts and Accessories Cover and Front Bezel Cover and Front Bezel Removing the Left Side Cover WARNING For your safety, never remove the Workstation cover without first disconnecting the power cord from the power outlet and removing any connection to a telecommunications network. If a Power Protection Device is fitted to your Workstation, you must shut down your computer through the operating system, then remove the power cord before removing the Workstation’s cover.
Installing or Replacing Parts and Accessories Cover and Front Bezel Figure 10-1 Removing the Cover 4 3 2 146 Chapter 10
Installing or Replacing Parts and Accessories Cover and Front Bezel Removing the Front Bezel You only need to remove the front bezel when you are adding or removing devices in the 5.25-inch or 3.5-inch front drive bays. To remove the bezel: 1. Gently lift the four plastic tabs starting with the bottom tab and working your way to the top. 2. Rotate the bezel off the Workstation chassis.
Installing or Replacing Parts and Accessories Cover and Front Bezel Replacing the Cover and Front Bezel To replace the cover and front bezel: 1. Ensure that all internal cables are properly connected and safely routed. 2. If necessary, replace the front bezel: a. Align the plastic quarter rounds on the inside of the bezel with the sheet metal sockets on the right side of the chassis. b.
Installing or Replacing Parts and Accessories Hard Disk Drive Cage Hard Disk Drive Cage Opening the Hard Disk Drive Cage To open the cage (Figure 10-3): 1. Disconnect the SCSI cable(s) and power cable(s) from the hard disk drive(s). CAUTION Do not rotate the cage before you disconnect the cables. 2. Remove and retain the two torx screws that hold the cage closed as shown in Figure 10-3. 3. Pull the cage toward you until you hear the hard disk drive cage clip catch the cage.
Installing or Replacing Parts and Accessories Hard Disk Drive Cage Figure 10-3 Hard Disk Drive Cage Screws for installing a second hard disk drive Step 2 Upper Bay Lower Bay Hard Disk Drive Cage Clip Closing and Securing the Hard Disk Drive Cage CAUTION Clear all cables from the area where the hard disk drive cage rests on the chassis beam assembly. If cables are in the way, you may damage them when you move the hard disk drive cage back into the closed position.
Installing or Replacing Parts and Accessories Hard Disk Drive Cage 3. If it is not already attached, connect the SCSI cable to the system board internal SCSI connector as shown in Figure 10-4. Figure 10-4 Internal SCSI Connector and Cable SCSI cable connected to internal SCSI Connector External SCSI connector 4. Connect the SCSI cable to the hard disk drive(s): a. Attach the SCSI connector farthest from the system board to the hard drive in the upper bay. b.
Installing or Replacing Parts and Accessories Chassis Beam Assembly Chassis Beam Assembly Before you can access many of the components inside your Workstation, you must remove the chassis beam assembly. Removing the Chassis Beam Assembly To remove the chassis beam assembly: 1. Open the hard disk drive cage (see page 149). 2. Remove the screw that holds the chassis beam assembly in place. 3. Carefully rotate the chassis beam assembly off the chassis.
Installing or Replacing Parts and Accessories Chassis Beam Assembly Installing the Chassis Beam Assembly To install the chassis beam assembly: 1. Hook the chassis beam assembly to the left side of the chassis and rotate it down over the MEC and the graphics card making sure the MEC and graphics card retainer clips are centered on the cards as shown in Figure 10-6 and Figure 10-7. CAUTION Make sure the retaining clips slide easily over the cards, or the clips may put undue pressure on the card connectors.
Installing or Replacing Parts and Accessories Chassis Beam Assembly 3. If your graphics card does not have a separate graphics card retainer beam, you must secure the graphics card by engaging the Universal Retainer piece (see Figure 10-7). NOTE Figure 10-7 Not all systems use the chassis beam assembly Universal Retainer piece to hold the graphics card in place. Your system may use a separate graphics card retainer beam (see Figure 10-14).
Installing or Replacing Parts and Accessories Memory Expander Card (MEC) Memory Expander Card (MEC) Removing the MEC To remove the MEC: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover (see page 145). 3. To ease installation, place the Workstation on its side with the system board facing upwards. 4. Rotate the hard disk drive cage to the open position (see page 149). 5.
Installing or Replacing Parts and Accessories Memory Expander Card (MEC) Figure 10-8 Removing the MEC Installing the MEC To install the MEC: 1. Replace the MEC, making sure it is fully seated, and tighten the retaining screw. 2. Replace the chassis beam assembly (see page 153). 3. Close and secure the hard disk drive cage (see page 150). 4. Replace the Workstation cover (see page 148). 5. Reconnect all power cables and any LAN or telecommunications cables.
Installing or Replacing Parts and Accessories System Memory System Memory NOTE Use only HP RIMMs specifically designed for your Workstation model. To find out about available accessories for your Workstation, go to www.hp.com/workstations/support. Upgrading Memory on the 8-RIMM MEC The memory for the HP x4000 Workstation is located on a Memory Expander Card (shown in Figure 10-9 on page 158), which plugs into the system board.
Installing or Replacing Parts and Accessories System Memory Figure 10-9 x4000 Memory Expander Card (MEC) 2A (J6) 1A (J5) 4B (J4) 3B (J3) 4A (J8) 2B (J2) 3A (J7) 1B (J1) Memory Bank I consists of: RIMM pair 1: 1A (J5) and 1B (J1) RIMM pair 2: 2A (J6) and 2B (J2) Memory Bank II consists of: RIMM pair 3: 3A (J7) and 3B (J3) RIMM pair 4: 4A (J8) and 4B (J4) If a memory bank only contains 1 pair of RIMMs, the remaining 2 connectors must contain CRIMMs to ensure continuity.
Installing or Replacing Parts and Accessories System Memory Figure 10-10 Replacing or Upgrading Memory 1 Pair of RIMMs 2 Pairs of RIMMs CRIMM RIMM 1A RIMM 2A RIMM 1A CRIMM RIMM 1B RIMM 2B RIMM 1B P1 - edge P1 - edge 3 Pairs of RIMMs Memory Bank I 4 Pairs of RIMMs RIMM 2A RIMM 1A CRIMM RIMM 3B RIMM 2A RIMM 4B RIMM 1A RIMM 3B CRIMM RIMM 3A RIMM 2B RIMM 1B RIMM 4A RIMM 3A RIMM 2B P1 - edge Memory Bank II RIMM 1B P1 - edge Note: RIMM 1A and 1B are a matched pair, 2A and 2B are a matched
Installing or Replacing Parts and Accessories System Memory 5. Rotate the hard disk drive cage to the open position (see page 149). 6. Remove the chassis beam assembly (see page 152). 7. Remove the Memory Expander Card (MEC) (see page 155). CAUTION You must remove the MEC to install RIMMs (and CRIMMs). The MEC card guides are not strong enough to bear the force of the RIMMs being inserted. 8. Install the RIMMs (and CRIMMs if required) on the MEC according to Figure 10-10. a.
Installing or Replacing Parts and Accessories System Memory Figure 10-11 Inserting RIMMs and CRIMMs MEC Voltage Regulator Module (not on all MECs) Retaining Clip fully engaged 9. Replace the MEC (see page 156). 10. Replace the chassis beam assembly (see page 153). 11. Close and secure the hard disk drive cage (see page 150). 12. Replace the Workstation cover (see page 148). 13. Reconnect all power cables and any LAN or telecommunications cables. 14.
Installing or Replacing Parts and Accessories Graphics Card Graphics Card Removing a Graphics Card NOTE You can uninstall the driver for the old graphics card before installing a new graphics card. This keeps you from getting a warning when the old driver tries to load in the operating system. To remove a graphics card: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover (see page 145). 3.
Installing or Replacing Parts and Accessories Graphics Card Figure 10-12 Removing the Graphics Card Retaining Screw Installing a Graphics Card To install a graphics card: 1. If you are replacing an existing card, remove the current card (see page 162). 2. Unscrew and remove the rear slot panel that corresponds AGP Pro 110 4X connector. The screw you removed is used to retain the graphics card.
Installing or Replacing Parts and Accessories Graphics Card Figure 10-13 Full-Length Graphics Card Retaining Screw Full-Length Graphics Card Retaining Screw 3. Align the new card carefully and slide it into position. Press it firmly into the slot. 4. Secure your graphics card: • If your graphics card came with a separate graphics retainer beam: a. Remove both of the universal retainer pieces from the chassis beam assembly shown in Figure 10-15 and store these in a safe place for future use. b.
Installing or Replacing Parts and Accessories Graphics Card • If your graphics card did not come with a separate graphics retainer beam, you must use the retainer clip on the chassis beam assembly to secure your graphics card. The retainer clip holds the graphics card securely in the AGP Pro 110 4X slot: a. Use the screw you removed the rear slot panel to attach the graphics card to the chassis. b. There are two universal retainer clips on the chassis beam assembly (see Figure 10-15).
Installing or Replacing Parts and Accessories Graphics Card Figure 10-16 Graphics Card Retainer Beam and Chassis Beam Assembly Chassis Beam Assembly Graphics Card Retainer Beam 6. Close and secure the hard disk drive cage (see page 150). 7. Replace the Workstation cover (see page 148). 8. Reconnect all power cables and any LAN or telecommunications cables.
Installing or Replacing Parts and Accessories SCSI Hard Drive SCSI Hard Drive CAUTION Back up your files before you install a hard disk drive. Your Workstation has on-board SCSI capability. You can connect up to two internal SCSI hard disk drives. Figure 10-17 shows the internal and external SCSI connectors on the system board.
Installing or Replacing Parts and Accessories SCSI Hard Drive Removing a SCSI Hard Disk Drive To remove the SCSI hard disk drive: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover (see page 145). 3. Open the hard disk drive cage (see page 149). 4. Remove the hard disk drive from the cage by removing the four torx screws that hold the drive in place as shown in Figure 10-18.
Installing or Replacing Parts and Accessories SCSI Hard Drive Setting SCSI IDs for a New Hard Disk Drive You must assign an unused SCSI ID to your hard disk drive. SCSI IDs range from 0 to 15 for wide 16-bit SCSI. SCSI ID 0 is used by the first SCSI hard disk drive. SCSI ID 7 is reserved for the integrated SCSI controller (see Table 10-1). You should assign an unused SCSI ID to the second SCSI hard disk drive (SCSI ID 1 is recommended).
Installing or Replacing Parts and Accessories SCSI Hard Drive Installing a SCSI Hard Disk Drive CAUTION Before proceeding with this section, make sure you have set the SCSI ID for your hard disk drive (see page 169). Devices that are incorrectly configured cause the Workstation to behave unpredictably. Take care when handling the hard disk drive during installation. A one-quarter inch drop can damage it. To install one or two hard disk drives: 1. Turn off the display and shut down the Workstation.
Installing or Replacing Parts and Accessories CD-ROM, CD-RW or DVD CD-ROM, CD-RW or DVD The CD-ROM, CD-RW and DVD are IDE devices. An IDE cable is shown in Figure 10-19.
Installing or Replacing Parts and Accessories CD-ROM, CD-RW or DVD Determining IDE Connections The following table explains which data connectors to use when you install IDE devices. All the IDE devices are jumpered Cable Select at the factory. This means that Master and Slave configurations are determined by the device position on the IDE cable: • The device attached to the connector closest to the system board is the Slave.
Installing or Replacing Parts and Accessories CD-ROM, CD-RW or DVD Figure 10-20 Removing the Old Drive Step 4 Step 3 Installing a CD-ROM, CD-RW or DVD To install an optical device: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover and front bezel (see page 145) for instructions). 3. Remove the 5.
Installing or Replacing Parts and Accessories CD-ROM, CD-RW or DVD NOTE If you installed a CD-RW, you must install the software that came with the drive before you can write to the device. The CD-ROM driver is pre-loaded and is used by the CD-ROM, CD-RW, and DVD to read standard CD-ROM format media.
Installing or Replacing Parts and Accessories Processor Processor The x4000 Workstation can have two processors. The processors must be identical. CAUTION If you are upgrading your current processor, you must update the BIOS. The latest BIOS is located at www.hp.com/workstations/support. If you are adding a second processor, you must update your operating system (see “Updating Your Operating System” on page 179).
Installing or Replacing Parts and Accessories Processor 8. Remove the two heatsink clips by pressing the release lever on the clips. Then lift off the heatsink. There is a thermal interface material between the heatsink and the processor. This may cause the processor to stick to the heatsink. Figure 10-21 Removing a Processor Step 8 Step 10 9. Remove the thermal interface material from the heatsink and discard it. You can leave any residue that remains on the heatsink.
Installing or Replacing Parts and Accessories Processor Installing a Processor To install a processor: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover (see page 145). 3. Place the Workstation on its side for better access. 4. Open the hard disk drive cage (see page 149). 5. Remove the Chassis Beam Assembly (see page 152). 6. Remove the MEC card (see page 162). 7.
Installing or Replacing Parts and Accessories Processor 10. Connect the heatsink turbo fan power connector to the system board. The fan connectors are labeled CPU0 and CPU1 on the system board. 11. Replace the MEC card. 12. Replace the Chassis Beam Assembly (see page 153). 13. Close and secure the hard disk drive cage (see page 150). 14. Replace the Workstation’s cover (see page 148). 15. Reconnect all the power and telecommunications cables. 16. Update your operating system (see page 179).
Installing or Replacing Parts and Accessories Processor Updating Your Operating System If you are adding a second processor to your Workstation (or removing a processor), you must update your operating system to reflect these changes. Windows 2000 To update your operating system in Windows 2000: 1. Go to the Control Panel by selecting Start > Settings > Control Panel. 2. Select the System icon. 3. In the Hardware tab, select Device Manager. 4. Expand the Computer branch.
Installing or Replacing Parts and Accessories Floppy Disk Drive Floppy Disk Drive Removing the Floppy Disk Drive 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover and front bezel (refer to “Cover and Front Bezel” on page 145 for these instructions). 3. Disconnect the power and data cables from the old drive. 4.
Installing or Replacing Parts and Accessories Floppy Disk Drive Installing the Floppy Disk Drive 1. Add the guide rails to the new drive. Insert the guide rail labeled “L” on the left-hand side (cable connectors facing towards you and positioned at the top), and the guide rail “R” on the right-hand side of the floppy disk drive. 2. Align the guide rails on both sides of the drive with the internal shelf guides, then slide the drive until it clicks into position. 3.
Installing or Replacing Parts and Accessories Power Supply Power Supply WARNING Hewlett-Packard does not support power supply upgrades. This information is provided to help you replace a defective power supply unit. For your safety, only use a power supply provided by HP support services. Removing the Power Supply Unit 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2.
Installing or Replacing Parts and Accessories Power Supply Figure 10-24 Removing the Power Supply Unit 7 6 5 Installing the Power Supply Unit To install the power supply unit: 1. Insert the new power supply unit. 2. Secure it to the back and top of the chassis using the four screws you previously removed. 3. Reconnect all internal power supply connectors. 4. Return the Workstation to its upright position. 5. Replace the Workstation’s cover (refer to “Replacing the Cover and Front Bezel” on page 148). 6.
Installing or Replacing Parts and Accessories System Board System Board Removing the System Board 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover and bezel as described in “Cover and Front Bezel” on page 145. 3. To ease removal of the system board, slide the floppy disk drive at least partially out the front of the chassis as described in “Removing the Floppy Disk Drive” on page 180. 4.
Installing or Replacing Parts and Accessories System Board Figure 10-25 System Board Assembly Screws System Board Assembly Screw System Board Assembly Screw (fold external SCSI cable down over the system board to access) 12. Unscrew, but do not remove, the three pull-back screws shown in Figure 10-26. Figure 10-26 Pull-Back Screws and SCSI Hex Screws SCSI Hex Screws Pull-Back Screws 13. Remove the screws that attach the external SCSI connector to the rear panel as shown in Figure 10-26. 14.
Installing or Replacing Parts and Accessories System Board Installing the New System Board 1. Clear all cables from the area where the system board will sit. 2. Align the hooks with their corresponding sockets as shown in Figure 10-27, and insert the system board. Ensure that all hooks are correctly positioned. Check that the rear panel connectors are correctly aligned in their sockets. CAUTION If you have problems getting the hooks to seat properly, don't force them.
Installing or Replacing Parts and Accessories System Board 4. Replace the external SCSI connector in the I/O bulkhead and tighten the hex screws as shown in Figure 10-26 on page 185. 5. Replace the system board assembly screws shown in Figure 10-25 on page 185. 6. Replace the processor(s) and heatsink(s) as described in “Installing a Processor” on page 177. 7. Reconnect any cables you disconnected from the system board.
Installing or Replacing Parts and Accessories System Board 15. Replace the Workstation’s cover and bezel as described in “Cover and Front Bezel” on page 145. 16. Connect all the power and telecommunications cables. 17. After installing the system board, you need to update your BIOS. NOTE The latest BIOS and firmware for your Workstation are available from: www.hp.com/workstations/support.
Installing or Replacing Parts and Accessories System Board Switches System Board Switches There are four system board switches used for configuration, numbered from 1 to 4. See “System Board Diagram” on page 198 for the location of these switches. Switch Default Description 1 OFF Clear BIOS Password 2 OFF Boot Block Recovery Mode 3 OFF Clear CMOS. Reset CMOS setting to BIOS defaults. 4 OFF Safe Mode Enable. Forces processors to run at 800 MHz.
Installing or Replacing Parts and Accessories System Fan System Fan Removing the System Fan 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover (refer to page 145 for instructions). 3. Holding the fan with one hand, use a screwdriver to gently push the retaining clips in, then slide the fan up and out of the chassis. Figure 10-28 Removing the Fan 3 3 4 4.
Installing or Replacing Parts and Accessories System Fan Installing the System Fan NOTE Ensure that all cables are clear of the fan and will not easily come into contact with the fan during normal use or following transportation. 1. The fan unit can only be installed in one way. The distance between the two retaining clips is shorter at the top than the bottom. Align the fan clips with their corresponding holes. 2. Gently push the fan downwards until it clicks into place. 3.
Installing or Replacing Parts and Accessories Fan and Speaker Assembly Fan and Speaker Assembly Removing the Fan and Speaker Assembly 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover as described in “Removing the Left Side Cover” on page 145. 3. Remove the bezel as described in “Removing the Front Bezel” on page 147. 4. Place the Workstation on its side with the system board facing upwards. 5.
Installing or Replacing Parts and Accessories Fan and Speaker Assembly Figure 10-29 Removing the Fan and Speaker Assembly Remove this screw. Press these clips. 10. Unclip the two clips on the front of the chassis. 11. Slide the fan and speaker assembly towards the rear of the Workstation until it is clear of the chassis, then remove it from the Workstation. Installing the Fan and Speaker Assembly 1.
Installing or Replacing Parts and Accessories Fan and Speaker Assembly 8. Return the Workstation to its upright position. 9. Replace the cover and bezel as described in “Replacing the Cover and Front Bezel” on page 148. 10. Reconnect all power and LAN cables.
Installing or Replacing Parts and Accessories Hard Disk Drive Fan Hard Disk Drive Fan Removing the Hard Disk Drive Fan To remove the hard disk drive fan: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover as described in “Removing the Left Side Cover” on page 145. 3. Place your Workstation on its side with the system board facing upwards. 4.
Installing or Replacing Parts and Accessories Hard Disk Drive Fan Figure 10-30 Removing the Hard Disk Drive Fan Remove these two screws. Installing the Hard Disk Drive Fan To install the hard disk drive fan: 1. Attach the new hard disk drive fan to the chassis using the two screws you removed previously. 2. Connect the hard disk drive fan power cable to the system board. For the connector location, see “System Board Diagram” on page 198. 3.
Installing or Replacing Parts and Accessories Battery Battery WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace the battery only with the same or equivalent type recommended by the manufacturer. The battery is a lithium battery which does not contain heavy metals. Nevertheless, in order to protect the environment, do not dispose of batteries in household waste.
Installing or Replacing Parts and Accessories Battery Figure 10-31 Replacing the Battery 4. Place the new battery in the battery holder and ensure that it is properly seated. Ensure that the clip holds the battery firmly in place. 5. Replace the Workstation’s cover as described in “Replacing the Cover and Front Bezel” on page 148. 6. Reconnect all cables and power cords. 7. Run the Setup program to configure the Workstation.
Installing or Replacing Parts and Accessories System Board Diagram System Board Diagram Figure 10-32 System Board Diagram Chapter 10 199
Installing or Replacing Parts and Accessories System Board Diagram 200 Chapter 10
11 Troubleshooting Chapter 11 203
Troubleshooting Overview Overview The following sections contain information to help you get your Workstation up and running in the unlikely event that you experience a problem: • “Solving Hardware Problems” on page 205 • “Understanding the Diag LEDs” on page 212 • “Setting and Removing System Passwords” on page 224 • “Using e-Diag Tools for Hardware Problems” on page 225 • “Recovering or Reconfiguring Windows 2000 or Windows NT” on page 227 204 Chapter 11
Troubleshooting Solving Hardware Problems Solving Hardware Problems The following topics describe specific hardware errors that may occur. Workstation Does Not Start Properly Display is Blank If your display is blank after you turn on your Workstation, check that: • The Workstation and monitor are turned on. (The power lights should be illuminated.) • Both the Workstation and monitor power cords are firmly connected and plugged in. • The outlet power is functioning.
Troubleshooting Solving Hardware Problems Added a Second Processor If you have added a second processor and the system won't boot: 1. Turn off the display and shut down the Workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the Workstation’s cover. 3. Set system board switch 4 to ON (see “System Board Switches” on page 28). 4.
Troubleshooting Solving Hardware Problems Mouse Doesn’t Work If your mouse does not work as expected: • Ensure that the mouse cable is firmly connected. • Ensure that the mouse is connected to the mouse connector rather than the keyboard connector on the rear panel of your Workstation. • Ensure you are using the correct driver. The driver for the HP enhanced mouse is provided with all Windows preloaded systems as well as on the HP Workstation Recovery CD-ROMs. However, drivers are constantly being updated.
Troubleshooting Solving Hardware Problems Hard Disk Drive Problems To correct hard disk drive problems: 1. If possible, back up the hard disk drive. 2. Ensure the hard disk drive power and SCSI cables are correctly connected as described in “SCSI Hard Drive” on page 169. 3. Check that booting from the hard drive has not been disabled in the BIOS Setup Utility and has been detected by looking in the Boot menu of the Setup program as described in “Boot Menu” on page 57. 4.
Troubleshooting Solving Hardware Problems Hard Disk Drive Activity LED Doesn’t Work If the hard disk drive activity LED does not flicker when the Workstation is accessing the hard disk drive: 1. Make sure the control panel connector is firmly attached to the system board. 2. Ensure the hard disk drive power and SCSI cables are correctly connected as described in “SCSI Hard Drive” on page 169. CD-ROM, DVD or CD-RW Drive Doesn’t Work 1. Check that a CD (or DVD) is inserted in the drive. 2.
Troubleshooting Solving Hardware Problems DVD Drive Doesn’t Play DVD Video DVD drivers are not preloaded at the factory. The DVD uses the CD-ROM driver, which is part of the operating system. To use special DVD features, such as reading DVD video, you must install separate software. You Forgot Your Password Clearing the User Password If you forgot your User password and remember the Administrator password, you can clear the User password through the setup menu. To clear the User password: 1.
Troubleshooting Solving Hardware Problems Clearing the Administrator Password To clear the Administrator password: 1. Turn off the Workstation and remove the cover. 2. Set switch 1 on the system board switch block to ON. 3. Replace the Workstation cover. 4. Turn on the Workstation and press ESC when prompted to see the summary page. 5. When a message appears indicating that the passwords have been cleared, turn off the Workstation and remove the cover.
Troubleshooting Understanding the Diag LEDs Understanding the Diag LEDs The Diag LEDs on the front panel of the Workstation can help you identify specific problems with your Workstation: • During system start up, all four LEDs are green. • If a problem is detected, one or more of the LEDs changes color. • If no problems are detected during start up, all four turn off. A list of possible combinations, an explanation of the problem, and suggested solutions are listed in Table 11-1 on page 213.
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, ● = Off) Pattern Description Possible Solutionsa RRYY Fatal internal processor error. 1. Restart the Workstation. If it's a random event that is not a hardware error, it will not recur. 2. Reseat the processor(s). 3. Replace the system board as described in “System Board” on page 186. 4. Replace the processor(s) as described in “Processor” on page 177. RRY● Processor 0 not detected. 1.
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, ● = Off) Pattern Description Possible Solutionsa RYYY The detected memory is corrupt. 1. Reseat the RIMMs. 2. Reseat the memory expander card. 3. Replace the RIMMs as described in “System Memory” on page 159. 4. Replace the memory expander card. RYY● No memory detected. 1. Insert or reseat the RIMMs. 2. Reseat the memory expander card. 3.
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, ● = Off) Pattern Description Possible Solutionsa YYRY There is an error in the main power (5V) circuit. This could be due to something in the 5V circuit that is poorly seated or out of specification. This includes I/O cards, the memory expander card, hard disk drives, optical drives, floppy drives, the system board, and the power supply. 1.
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, ● = Off) Pattern Description Possible Solutionsa YYRG AGP (graphics card) 1.5V circuitry error. 1. Remove the graphics card from the AGP Pro 110 4X slot and restart the Workstation. If the error goes away or changes, replace the graphics card as described in “Graphics Card” on page 164. 2. Replace the system board as described in “System Board” on page 186. YYR● 3.3V circuitry error. 1.
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, ● = Off) Pattern Description Possible Solutionsa YY●R The PCI fan is not functioning. This fan is located at the front of the Workstation. 1. Reseat the fan’s power cable to the system board. The sensor reads the state of the fan that is connected to the “PCI fan” power connector on the system board, regardless of which fan is connected. 2.
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, ● = Off) Pattern Description Possible Solutionsa GYRY -12V power circuitry failure. 1. Reseat all the I/O cards and serial device connections. This circuit is only used by a few serial devices and PCI cards. 2. Try removing the I/O cards and serial devices one at a time to see which card or device may be causing the error. Replace any device or card that appears to cause the error. 3.
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, ● = Off) Pattern Description Possible Solutionsa GGRY Battery voltage error. 1. Reseat the battery. 2. Replace the battery as described in “Battery” on page 199. 3. Replace the system board as described in “System Board” on page 186. GGRG Processor voltage mismatch. A non-HP processor has been installed as a second processor, or the processors are different frequencies. 1.
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, ● = Off) Pattern Description Possible Solutionsa ●R●● The BIOS cannot load. 1. Try using a known good keyboard in place of the current keyboard. Replace the keyboard if the error goes away. 2. Try removing the floppy disk drive, the optical drives, and any other IDE devices one at a time, restarting the Workstation each time. If it appears that one device is causing the error, replace it. 3.
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, ● = Off) Pattern Description Possible Solutionsa ●YRY 12V power circuitry error. 1. Reseat PCI and AGP I/O cards. 2. Try removing the I/O cards one at a time, restarting the Workstation each time. If it appears the error is being caused by one card, replace the card. 3. Replace the power supply as described in “System Memory” on page 159. 4.
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, ● = Off) Pattern Description Possible Solutionsa ●YYR The hard disk drive fan is not functioning. This fan is located behind the hard disk drive cage. 1. Reseat the fan’s power cable on the system board. The sensor reads the state of the fan that is connected to the “hard disk drive fan” power connector on the system board, regardless of which fan is connected.
Troubleshooting Understanding the Diag LEDs Table 11-1 Diag LED Patterns (R = Red, Y = Yellow, G = Green, ● = Off) Pattern Description Possible Solutionsa ●●YR 5 V standby power circuit error. 1. Replace the power supply as described in “System Memory” on page 159. 2. Replace the system board as described in “System Board” on page 186. a. Possible solutions are listed in order of ease and probability. Follow the solutions in sequence in sequence.
Troubleshooting Setting and Removing System Passwords Setting and Removing System Passwords Setting Passwords You can set passwords to provide different levels of protection. Using the Security menu in the Setup program: • The Administrator can access and change all settings in the Setup program. The User can only access and modify certain items in the Main menu. • You can enable the Power-on Password option so that a password is required every time you start the Workstation.
Troubleshooting Using e-Diag Tools for Hardware Problems Using e-Diag Tools for Hardware Problems NOTE Run e-Diag Tools before contacting HP for warranty service. e-Diag Tools gives you information your support agent needs. Use e-Diag Tools to diagnose hardware-related problems on your HP Workstation.
Troubleshooting Using e-Diag Tools for Hardware Problems Starting e-Diag Tools from the HP Workstation Recovery CD-ROM Use this method if for any reason you are unable to start this utility from the hard disk drive partition. Before running e-Diag Tools from the CD-ROM ensure: • No operating system is specified: — Start the Setup program as described in “HP Setup Program” on page 49. If the Main or Advanced menu has an item Plug and Play OS, set it to No.
Troubleshooting Recovering or Reconfiguring Windows 2000 or Windows NT Recovering or Reconfiguring Windows 2000 or Windows NT The HP Workstation Recovery CD-ROMs let you: • restore your computer to its original factory configuration • change or reconfigure the operating system • reinstall drivers or other factory-supplied software components The drivers and software utilities, including documentation and navigational aids, help you to recover either the full set of pre-loaded software or subset of it.
Troubleshooting Recovering or Reconfiguring Windows 2000 or Windows NT Preparing to Recover Windows NT or Windows 2000 Before you perform a recovery: • Ensure the Workstation model matches the HP Workstation Recovery CD-ROM labels (the operating system recovery is locked to the specific Workstation model). • Back up all data files and, if necessary, software applications. • Upgrade to the latest BIOS version. For instructions, refer to www.hp.com/workstations/support.
Troubleshooting Recovering or Reconfiguring Windows 2000 or Windows NT Performing a Full Recovery of Windows NT or Windows 2000 Depending on the hardware configuration, a full system recovery takes 30 minutes to 2 hours. CAUTION Remember, this procedure erases everything from the hard drive (primary partition if defined). Make sure you have backed up all data files and software applications. 1. Shut down the operating system and turn off your Workstation. 2. Unplug the Workstation from the power source.
Troubleshooting Recovering or Reconfiguring Windows 2000 or Windows NT NOTE The full recovery function restores a factory disk image of your computer. We recommended you install updated drivers, BIOS, and firmware available from www.hp.com/workstations/support. NOTE If you have accessories that you removed, replace them now. You must also re-install the drivers for these accessories. All data files and software applications that were saved before performing the full recovery also need to be restored.
12 Contacting Support Chapter 12 231
Contacting Support Online Support for Troubleshooting Online Support for Troubleshooting HP’s support web site provides extensive support materials that can help you troubleshoot problems on your Workstation, including: • Technical notes and white papers • Documentation for your Workstation (described on the following page) • BIOS updates (including the upgrade utility and instructions) • The latest drivers and software utilities including e-diagtools, updates for the utility partition, and HP TopTools HP’
Contacting Support Documentation Set Overview Documentation Set Overview HP’s web site allows you to download documentation for your Workstation free of charge. The documents provided are in Adobe Acrobat (PDF) format and are available from HP’s web site at www.hp.com/workstations/support. The available documents include: • x4000 Getting Started Guide — describes how to set up your Workstation for the first time.
Contacting Support Hewlett-Packard Support and Information Services Hewlett-Packard Support and Information Services Collecting Information Before Contacting HP Support You can learn more about HP service and support from the support Web site www.hp.com/workstations/support. Before you contact HP Support, record the information mentioned below. This helps HP support deal with your problem quickly and efficiently.
Contacting Support Hewlett-Packard Support and Information Services Table 12-1 Collecting Information for Support Information needed Details Memory: number of MB installed You can determine the amount of memory that is installed on your system by pressing the ESC key during system startup. Your information If your system is already running, select Start > Settings > Control Panel and double click on the System icon. The total amount of memory installed is displayed under the General tab.
Contacting Support Hewlett-Packard Support and Information Services Table 12-1 Information needed Collecting Information for Support Details Your information Operating System Original operating system? Are you using the original operating system software that came preloaded on your Workstation? If not, what is the operating system version? Select Start > Settings > Control Panel from the and double-click on the System icon. The operating system version is displayed in the General tab.
Contacting Support HP Customer Care Center Phone Numbers HP Customer Care Center Phone Numbers HP Customer Care Centers can help you solve issues related to HP products and, if necessary, initiate appropriate service procedures. In the U.S.A, telephone support is available 24 hours a day, 7 days a week. In other locations, it is available during normal office hours. NOTE These phone numbers were correct when this document was printed. The most recent support numbers can be found at www.hp.com/support.
Contacting Support HP Customer Care Center Phone Numbers Korea, Republic of +82 (2) 3270 0700 Malaysia +82 80 999 0700 (outside Seoul) +60 (3) 2695 2566 Penang New Zealand Philippines Singapore Taiwan 1 300 88 00 28 +64 (9) 356 6640 +63 (2) 867 3551 +65 272 5300 +886 (2) 2717 0055 Thailand Viet Nam +66 (2) 661 4000 +84 (0) 8 823-4530 238 Russian Federation +7 095 797 3520 (Moscow) +7 812 346 7997 (St.
