CLI Reference Guide

Connecting to 3WXM Services 483
If the Open Network Plan option is selected and this is the first time you
are accessing the server from this client, 3WXM Services opens a new
(blank) network plan.
8 Click Next.
If the Certificate Check dialog is displayed, click Accept. (For more
certificate options, see the next section, “Certificate Check”.)
If the Finish button does not become available, read the last message in
the message area of the page to determine why the service could not be
reached. Here are common error messages and suggestions for
troubleshooting them:
 Unable to connect to address: ip-addr:tcp-port-number
Verify that the service is running on the server.
 Connection error for address: ip-addr:tcp-port-number
Verify that the service has been started. If the service is running, verify
that the certificate on the server is still valid (for example, is not out of
date).
 HTTP 403: Forbidden
This message can indicate that remote access to the monitoring
service is not allowed, or that the username and password are invalid.
 If you are trying to access the monitoring service from another
machine, access the service from the machine where it is installed
and enable remote access to the service. (See “Verifying that the
3WXM Client is Receiving Service Data” on page 485.)
 If remote access is enabled or is not the problem, ask the
administrator for a username and password.
Certificate Check When the 3WXM client connects to 3WXM Services, the client checks the
certificate presented by 3WXM Services to ensure that the certificate is
valid. The certificate is in a key store file on the server.
The default key store file is .services_keystore. This file contains a
self-signed certificate for 3WXM Services. You can use this certificate if
desired or you can configure the service to use a different key store file
containing a different certificate. (See “Verifying that the 3WXM Client is
Receiving Service Data” on page 485.)