Installation and Reference Guide for HP MPIO Full Featured DSM for XP family of Disk Arrays 3.00.00 (AA-RVJ6F-TE, March 2008)

D Troub leshooting

This appendix discusses some of the common problems that you may encounter while using the HP M PIO

DSM. It also describes how to troubleshoot these problems.

Problem: HP MPIO DSM fails to load and displays a yellow -bang in the Device Manager screen.

Solution: To troubleshoot this problem, complete one of the following:

• Verify if the Multi-path I/O feature is enabled. If not, enable the Multi-path I/O feature. To do this, go

to Server M a nag er and select Features > Add Features > Multipath I/O.

• Verify if the version of MPIO framework installed on the system is compatible with the minimum version

supported by this DSM (applicable for Windows Server 2003 only). To ﬁnd out the version of MPIO

framework installed on the system, complete the following steps:

1. Select Comp uter Manag ement > Device manager > SCSI and RAID controllers.

2. Right-click Mutli-Path Support and select Properties. The Properties p a ge displays.

3. Verify the version of MPIO framework from the Drivers tab. For more information on the versions

of MPIO framework supported by the DSM, see the HP MPIO Full Featured DSM for XP family of

Disk Array s 3.00.00 release notes.

Problem: HP MPIO DSM fails to manag e the disk devices.

Solution: To troubleshoot this problem, c omplete the following steps:

1. Verify if the device is currently under multipath suppor t. To d o this, go to Control Pan el,andselect

MPIO. Verify the existence of the corresponding device hardware ID in the MPIO-ed devices tab.

2. If the hardware ID is not present, do one of the following:

• Add the corresponding hardware ID. For more information on adding the corresponding

hardware IDs, see Managing multipath disk devices.

•ReinstalltheHPMPIODSM.

Problem: HP DSM CLI and HP MPIO DSM Manager fail to list devices after upgrade from Windows

Server 2003 to Windows Server 2008.

Solution: Double-click one of the following batch ﬁles (depending on your operating system):

• For Windows Server 2008 x86:

<Target_Dir>\x86\Win2k8Upgrade.bat

• For Windows Server 2008 IA64:

<Target_Dir>\ia64\Win2k8Upgrade.bat

• For Windows Server 2008 x64:

<Target_Dir>\amd64\Win2k8Upgrade.bat

where <Target_Dir> is the location where the DSM is installed.

HP MPIO Full Featured DSM for XP family of Disk Arrays 3.00.00