Setup and Install

Using HP WebQoS

Troubleshooting

Chapter 4 115

Troubleshooting

Make sure you have installed all required patches. Refer to the HP

WebQoS Premium for HP-UX Release Note for a list of these patches.

Shared Memory

If you see the following warning in the /var/opt/webqos/logs/qoslog

ﬁle,

Couldn’t attach to shared memory

this means that the Service Control Agent (SCA) cannot function

correctly without memory segments.

You need to do one of the following:

• Either run the System Application Manager (SAM) and create a

kernel with more memory segments

• run ipcs to list memory segments, and then run ipcrm -m to delete

memory segments.

Error Messages Viewable From the Management User

Interface

The following error messages are viewable in the management user

interface:

• The SCO on <machine> on port <number> is not running.

The WebQoS SCO is down. You need to exit the management user

interface, restart the SCO by running /opt/webqos/bin/sco_start

and then restart the management user interface.

NOTE You must be root to restart the SCO and run

/opt/webqos/bin/sco_start

• Problems writing to the SCO socket