User's Manual

Table Of Contents
16 Troubleshooting ink cartridge and printhead issues ................................................................................................................... 178
Cannot insert an ink cartridge ........................................................................................................................................... 179
Ink cartridge status messages .......................................................................................................................................... 179
Printer does not detect the gloss enhancer cartridge (Z9+ only) ................................................................................ 179
Cannot insert a printhead ................................................................................................................................................... 179
Front panel recommends reseating or replacing a printhead ...................................................................................... 179
Clean the printheads ........................................................................................................................................................... 180
Clean the printhead drop detector .................................................................................................................................... 181
Align the printheads ............................................................................................................................................................ 183
Printhead status messages ............................................................................................................................................... 185
17 Troubleshooting general printer issues ......................................................................................................................................... 186
Printer does not print .......................................................................................................................................................... 187
Front panel fails to initialize ............................................................................................................................................... 187
Printer seems slow .............................................................................................................................................................. 187
Communication failures between computer and printer .............................................................................................. 188
Cannot access the Embedded Web Server ...................................................................................................................... 188
Cannot connect to the Internet ......................................................................................................................................... 188
Web Services issues ............................................................................................................................................................ 189
Automatic le system check .............................................................................................................................................. 189
Alerts ...................................................................................................................................................................................... 189
18 Front-panel error messages ............................................................................................................................................................ 190
System error log .................................................................................................................................................................. 190
19 HP Customer Care .............................................................................................................................................................................. 191
Introduction .......................................................................................................................................................................... 192
HP Professional Services .................................................................................................................................................... 192
Customer Self Repair .......................................................................................................................................................... 193
Contact HP Support ............................................................................................................................................................. 193
20 Printer specications ......................................................................................................................................................................... 195
Functional specications .................................................................................................................................................... 196
Physical specications ........................................................................................................................................................ 197
Memory specications ........................................................................................................................................................ 197
Power specications ........................................................................................................................................................... 197
Ecological specications ..................................................................................................................................................... 197
Environmental specications ............................................................................................................................................. 197
Acoustic specications ........................................................................................................................................................ 198
Glossary ..................................................................................................................................................................................................... 199
Index ........................................................................................................................................................................................................... 202
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