User's Manual
Table Of Contents
- Introduction
- Welcome to your printer
- Safety precautions
- Main components
- Turn the printer on and off
- Front panel
- HP Utility
- HP Print Preview
- Embedded Web Server
- Demo prints
- Configure your printer
- Connect the printer to your network
- Install your printer under Windows
- Uninstall the printer software under Windows
- Install your printer under macOS
- Uninstall the printer software under macOS
- Set up printer services
- Control access to the printer
- Require account ID
- Drivers
- Set Windows driver preferences
- Change the graphic language setting
- Mobile printing
- Accessibility
- Other sources of information
- Paper handling
- General advice
- Load a roll onto the spindle
- Load a roll into the printer
- Unload a roll
- Load a single sheet
- Unload a single sheet
- Sensitive-paper mode (Z6dr and Z9+dr only)
- View information about the paper
- Paper presets
- Printing paper info
- Move the paper
- Feed and cut the paper
- Maintain paper
- Change the drying time
- Turn the automatic horizontal cutter on and off
- Turn the automatic vertical trimmer on and off (Z6dr and Z9+dr only)
- Use the take-up reel
- Working with two rolls (Z6dr/Z9+dr only)
- Networking
- Printing
- Introduction
- Print from a USB flash drive
- Print from a computer using a printer driver
- Advanced print settings
- Select print quality
- Select paper size
- Select margin options
- Print on loaded paper
- Rescale a print
- Change the treatment of overlapping lines
- Preview a print
- Print a draft
- High-quality printing
- Print in gray shades
- Print with crop lines
- Use paper economically
- Nest jobs to save roll paper
- Use ink economically
- Protect a paper type
- Unattended printing/overnight printing
- Mobile printing
- Job queue management
- Color management
- Practical printing examples
- Retrieving printer usage information
- Handling ink cartridges and printheads
- Maintaining the printer
- Accessories
- Troubleshooting paper issues
- Paper cannot be loaded successfully
- Paper type is not in the driver, HP Utility, or front panel
- Printer printed on the wrong paper type
- Automatic cut not available
- On hold for paper
- Which criteria are used to decide on which roll a job will be printed?
- When is a job put on hold for paper?
- If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?
- I don’t like jobs being put on hold for paper. Can I prevent it?
- My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ...
- Roll paper will not advance
- Paper has jammed
- Strip stays on the output tray and generates jams
- Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only)
- Printer displays out of paper when paper is available
- Prints do not fall neatly into the basket
- Sheet stays in the printer when the print has been completed
- Paper is cut when the print has been completed
- Horizontal cutter does not cut well
- Vertical trimmer does not cut (Z6dr and Z9+dr only)
- Vertical trimmer does not cut accurately (Z6dr and Z9+dr only)
- Vertical trimmer: printer reports missing modules (Z6dr and Z9+dr only)
- Vertical trimmer leaves marks on waste paper
- Roll is loose on the spindle
- Recalibrate the paper advance
- Troubleshooting print-quality issues
- General advice
- Horizontal lines across the image (banding)
- Banding appears as irregular watermarks
- Whole image is blurry or grainy
- Paper is not flat
- Print is scuffed or scratched
- Ink marks on the paper
- Black ink comes off when you touch the print
- Edges of objects are stepped or not sharp
- Edges of objects are darker than expected
- Horizontal lines at the end of a cut sheet print
- Vertical lines of different colors
- White spots on the print
- Colors are inaccurate
- My print does not have gloss uniformity (Z9+ only)
- Image is incomplete (clipped at the bottom)
- Image is clipped
- Some objects are missing from the printed image
- Lines are too thick, too thin or missing
- Lines appear stepped or jagged
- Lines print double or in the wrong colors
- Lines are discontinuous
- Lines are blurred
- Line lengths are inaccurate
- Image Diagnostics Print
- If you still have a problem
- Troubleshooting ink cartridge and printhead issues
- Cannot insert an ink cartridge
- Ink cartridge status messages
- Printer does not detect the gloss enhancer cartridge (Z9+ only)
- Cannot insert a printhead
- Front panel recommends reseating or replacing a printhead
- Clean the printheads
- Clean the printhead drop detector
- Align the printheads
- Printhead status messages
- Troubleshooting general printer issues
- Front-panel error messages
- HP Customer Care
- Printer specifications
- Glossary
- Index
Paper has jammed .............................................................................................................................................................. 152
Strip stays on the output tray and generates jams ........................................................................................................ 155
Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only) .............................. 155
Printer displays out of paper when paper is available ................................................................................................... 155
Prints do not fall neatly into the basket ........................................................................................................................... 155
Sheet stays in the printer when the print has been completed ................................................................................... 156
Paper is cut when the print has been completed ........................................................................................................... 156
Horizontal cutter does not cut well .................................................................................................................................. 156
Vertical trimmer does not cut (Z6dr and Z9+dr only) .................................................................................................... 156
Vertical trimmer does not cut accurately (Z6dr and Z9+dr only) ................................................................................. 158
Vertical trimmer: printer reports missing modules (Z6dr and Z9+dr only) ................................................................ 159
Vertical trimmer leaves marks on waste paper .............................................................................................................. 160
Roll is loose on the spindle ................................................................................................................................................. 160
Recalibrate the paper advance .......................................................................................................................................... 160
15 Troubleshooting print-quality issues ............................................................................................................................................. 163
General advice ...................................................................................................................................................................... 164
Horizontal lines across the image (banding) ................................................................................................................... 164
Banding appears as irregular watermarks ...................................................................................................................... 165
Whole image is blurry or grainy ......................................................................................................................................... 165
Paper is not at .................................................................................................................................................................... 165
Print is scued or scratched ............................................................................................................................................... 166
Ink marks on the paper ....................................................................................................................................................... 166
Black ink comes o when you touch the print ................................................................................................................ 167
Edges of objects are stepped or not sharp ...................................................................................................................... 168
Edges of objects are darker than expected ..................................................................................................................... 168
Horizontal lines at the end of a cut sheet print .............................................................................................................. 168
Vertical lines of dierent colors ......................................................................................................................................... 169
White spots on the print ..................................................................................................................................................... 169
Colors are inaccurate ........................................................................................................................................................... 169
My print does not have gloss uniformity (Z9+ only) ...................................................................................................... 170
Image is incomplete (clipped at the bottom) .................................................................................................................. 170
Image is clipped ................................................................................................................................................................... 171
Some objects are missing from the printed image ........................................................................................................ 171
Lines are too thick, too thin or missing ............................................................................................................................ 172
Lines appear stepped or jagged ........................................................................................................................................ 172
Lines print double or in the wrong colors ........................................................................................................................ 173
Lines are discontinuous ...................................................................................................................................................... 173
Lines are blurred .................................................................................................................................................................. 174
Line lengths are inaccurate ................................................................................................................................................ 174
Image Diagnostics Print ...................................................................................................................................................... 175
If you still have a problem .................................................................................................................................................. 177
vi ENWW