User's Manual
Table Of Contents
- Introduction
- Welcome to your printer
- Safety precautions
- Main components
- Turn the printer on and off
- Front panel
- HP Utility
- HP Print Preview
- Embedded Web Server
- Demo prints
- Configure your printer
- Connect the printer to your network
- Install your printer under Windows
- Uninstall the printer software under Windows
- Install your printer under macOS
- Uninstall the printer software under macOS
- Set up printer services
- Control access to the printer
- Require account ID
- Drivers
- Set Windows driver preferences
- Change the graphic language setting
- Mobile printing
- Accessibility
- Other sources of information
- Paper handling
- General advice
- Load a roll onto the spindle
- Load a roll into the printer
- Unload a roll
- Load a single sheet
- Unload a single sheet
- Sensitive-paper mode (Z6dr and Z9+dr only)
- View information about the paper
- Paper presets
- Printing paper info
- Move the paper
- Feed and cut the paper
- Maintain paper
- Change the drying time
- Turn the automatic horizontal cutter on and off
- Turn the automatic vertical trimmer on and off (Z6dr and Z9+dr only)
- Use the take-up reel
- Working with two rolls (Z6dr/Z9+dr only)
- Networking
- Printing
- Introduction
- Print from a USB flash drive
- Print from a computer using a printer driver
- Advanced print settings
- Select print quality
- Select paper size
- Select margin options
- Print on loaded paper
- Rescale a print
- Change the treatment of overlapping lines
- Preview a print
- Print a draft
- High-quality printing
- Print in gray shades
- Print with crop lines
- Use paper economically
- Nest jobs to save roll paper
- Use ink economically
- Protect a paper type
- Unattended printing/overnight printing
- Mobile printing
- Job queue management
- Color management
- Practical printing examples
- Retrieving printer usage information
- Handling ink cartridges and printheads
- Maintaining the printer
- Accessories
- Troubleshooting paper issues
- Paper cannot be loaded successfully
- Paper type is not in the driver, HP Utility, or front panel
- Printer printed on the wrong paper type
- Automatic cut not available
- On hold for paper
- Which criteria are used to decide on which roll a job will be printed?
- When is a job put on hold for paper?
- If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?
- I don’t like jobs being put on hold for paper. Can I prevent it?
- My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ...
- Roll paper will not advance
- Paper has jammed
- Strip stays on the output tray and generates jams
- Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only)
- Printer displays out of paper when paper is available
- Prints do not fall neatly into the basket
- Sheet stays in the printer when the print has been completed
- Paper is cut when the print has been completed
- Horizontal cutter does not cut well
- Vertical trimmer does not cut (Z6dr and Z9+dr only)
- Vertical trimmer does not cut accurately (Z6dr and Z9+dr only)
- Vertical trimmer: printer reports missing modules (Z6dr and Z9+dr only)
- Vertical trimmer leaves marks on waste paper
- Roll is loose on the spindle
- Recalibrate the paper advance
- Troubleshooting print-quality issues
- General advice
- Horizontal lines across the image (banding)
- Banding appears as irregular watermarks
- Whole image is blurry or grainy
- Paper is not flat
- Print is scuffed or scratched
- Ink marks on the paper
- Black ink comes off when you touch the print
- Edges of objects are stepped or not sharp
- Edges of objects are darker than expected
- Horizontal lines at the end of a cut sheet print
- Vertical lines of different colors
- White spots on the print
- Colors are inaccurate
- My print does not have gloss uniformity (Z9+ only)
- Image is incomplete (clipped at the bottom)
- Image is clipped
- Some objects are missing from the printed image
- Lines are too thick, too thin or missing
- Lines appear stepped or jagged
- Lines print double or in the wrong colors
- Lines are discontinuous
- Lines are blurred
- Line lengths are inaccurate
- Image Diagnostics Print
- If you still have a problem
- Troubleshooting ink cartridge and printhead issues
- Cannot insert an ink cartridge
- Ink cartridge status messages
- Printer does not detect the gloss enhancer cartridge (Z9+ only)
- Cannot insert a printhead
- Front panel recommends reseating or replacing a printhead
- Clean the printheads
- Clean the printhead drop detector
- Align the printheads
- Printhead status messages
- Troubleshooting general printer issues
- Front-panel error messages
- HP Customer Care
- Printer specifications
- Glossary
- Index
color 97
color calibration 89
drying time 39
Embedded Web Server 188
enable crop lines 69
enable economode 68
enable maximum detail 69
enable merge 67
form feed and cut 38
grayscale 97
horizontal cutter 40
I/O timeout 170
margins 65
move paper 38
nest options 72
PANTONE emulation 97
paper size 63
print diagnostic image 175
print quality 63
printhead information 128
protected paper types 73
reduce paper feed on clean cut
70
rendering intent 97
replace ink cartridges 126
replace printheads 129
reset calibration 162
resize 67
RGB source prole 97
select graphics language 22
unload paper 31
vertical trimmer 40
front-panel options
date and time options 13
language 14
restore factory settings 14
take-up reel 47
functional specications 196
G
gloss enhancer 145
gloss uniformity, lack of 170
graininess 165
graphic languages 197
gray shades 94
H
hard disk specication 197
HP Care Packs 192
HP Customer Care 192
HP DesignJet Utility
access 14
HP ePrint
congure 19
enable 19
HP Print Preview 14
HP Smart App 77
HP Support 193
HP Support Center 192
HP Utility
access 14
cannot access 58
I
image diagnostics print 175
image problems
clipped at bottom 170
clipped image 171
missing objects 171
no gloss uniformity 170
import paper preset 36
ink
economical use of 72
usage 121
ink cartridge
about 125
cannot insert 179
insert 127
maintenance 136
order 141
remove 125
specication 196
status 125
status messages 179
Internet connection
troubleshooting 188
IP address 53
IPSEC status 54
IPV6 settings 53
J
job deletion 83
job details 81
job queue
Embedded Web Server 84
front panel 79
job queue actions 80
job queue options 83
job, when to print 81
L
labels, warning 5
language 13
line length accuracy 174
line thickness 172
link speed 55
load paper
cannot load 148
general advice 26
paper not in driver 149
roll cannot load 148
roll into printer 29
roll onto spindle 26
sensitive paper 35
sheet 32
sheet cannot load 148
loading paper problems 148
M
maintenance kits 138
margins 65
specication 196
mechanical accuracy 197
memory specications 197
Microsoft Oice, print 113
misaligned colors 173
Mobile printing 75
modules missing (trimmer) 159
move the printer 136
multiroll printer 48
N
nesting 70
in the EWS 72
turn on and o 71
network troubleshooting 56
networks
link speed 55
protocols 52
security settings 54
O
on hold for paper 151
enable/disable 152
order
accessories 145
ink cartridges 141
paper 141
printhead 141
output mismatch 82
overlapping lines 67
overnight printing 73
P
page size 63
PANTONE emulation 94
paper
advance 38
calibrate the paper advance 160
cannot load 148
ENWW Index 203