User's Manual

Table Of Contents
For more information on HP Care Packs, see http://cpc.ext.hp.com/portal/site/cpc.
Customer Self Repair
HP's Customer Self Repair program oers our customers the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this
program, you can replace parts at your own convenience.
Convenient, easy to use
An HP Support Specialist will diagnose and assess whether a replacement part is required to address a
defective hardware component.
Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact
HP.
Available for most HP products currently under warranty or contract.
Available in most countries.
For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
Review the troubleshooting suggestions in this document.
Review the relevant driver documentation.
If you have installed third-party software drivers and RIPs, see their documentation.
If you call your support representative, please have the following information available to help us answer
your questions more quickly:
The product you are using (the product number and the serial number, found on the label at the back
of the product)
If there is an error code on the front panel, note it down; see Front-panel error messages on page 190
The computer you are using
Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,
modems or special software drivers)
The type of interface used on your product (USB or network)
The software and driver name and version number that you are currently using
The Printer Service information, which you can get from the Embedded Web Server. In a Web browser,
enter the IP address of your printer to access the Embedded Web Server. Then click Support > Service
support > Service information > Display. If you need to send the information by email, you can
download it as a le from your browser, and later send the le.
NOTE: After you click Display, your browser may prevent the pop-up window from opening. In this
case, you have to nd the browser option that allows the window to open.
Alternatively, from your browser you can send the page directly: click File > Send > Page by email.
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