User's Manual

ManualsBrandsHP ManualsComputersDesignJet Z9+ 44" PostScript Printer

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Table Of Contents

Introduction
- Welcome to your printer
- Safety precautions
- Main components
- Turn the printer on and off
- Front panel
- HP Utility
- HP Print Preview
- Embedded Web Server
- Demo prints
- Configure your printer
- Mobile printing
- Accessibility
  - Front panel
  - Embedded Web Server
- Other sources of information
Paper handling
- General advice
- Load a roll onto the spindle
- Load a roll into the printer
- Unload a roll
- Load a single sheet
- Unload a single sheet
- Sensitive-paper mode (Z6dr and Z9+dr only)
- View information about the paper
- Paper presets
  - To install a downloaded paper preset
  - To create your own paper preset
- Printing paper info
- Move the paper
- Feed and cut the paper
- Maintain paper
- Change the drying time
- Turn the automatic horizontal cutter on and off
- Turn the automatic vertical trimmer on and off (Z6dr and Z9+dr only)
- Use the take-up reel
Working with two rolls (Z6dr/Z9+dr only)
- Advantages of a multiroll printer
- How the printer allocates jobs to paper rolls
Networking
- Introduction
- Control network protocols
  - Enable or disable network protocols
- Front-panel menu items
- Link configuration methods
- Troubleshooting
Printing
- Introduction
- Print from a USB flash drive
- Print from a computer using a printer driver
- Advanced print settings
Mobile printing
- Mobile printing
- Print from in-OS
- Print by email (HP ePrint)
- Print and share from the HP Smart App
- Mobile specifications
Job queue management
- Job queue in the front panel
- Job queue in the Embedded Web Server or HP DesignJet Utility
Color management
- Introduction
- How colors are represented
- A summary of the color management process
- Color calibration
- Color profiling
- Color management from printer drivers
- Color management from the front panel
Practical printing examples
- Print a draft for revision with the correct scale
  - Using Adobe Acrobat
- Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro
- Print a document with the correct colors
- Print a project
  - Using Autodesk AutoCAD
  - Using clip contents by margins
- Print a presentation
  - Using Autodesk AutoCAD
  - Using Adobe Photoshop
- Print and scale from Microsoft Office
- Print a borderless job using the vertical trimmer
Retrieving printer usage information
- Get printer accounting information
- Check usage statistics
  - Check usage from the front panel
  - Check usage from the Embedded Web Server
- Check usage statistics for a job
- Check cost assignment
Handling ink cartridges and printheads
- About the ink cartridges
- Check the ink cartridges status
  - HP DesignJet Utility procedures
- Remove an ink cartridge
- Insert an ink cartridge
  - Use of refilled or altered cartridges
- About the printheads
- Check the printhead status
- Remove a printhead
- Insert a printhead
- Safe mode
Maintaining the printer
- Check printer status
- Clean the exterior of the printer
- Maintain the ink cartridges
- Move or store the printer
- Update the firmware
  - Automatic firmware updates
  - Manual firmware updates
- Update the software
- Printer maintenance kits
- Secure File Erase
- Disk Wipe
Accessories
- How to order supplies and accessories
- Introduction to the accessories
- Disposal instructions
Troubleshooting paper issues
- Paper cannot be loaded successfully
  - General unsuccessful roll load issues
  - Unsuccessful roll load
  - Unsuccessful sheet load
  - Paper loading error messages
- Paper type is not in the driver, HP Utility, or front panel
  - After printing, the paper has wrinkles or there is too much ink
  - After printing, there is banding or coalescence grain in dark, saturated colors such as yellowish or ...
  - After printing, the paper shows carriage scratches
  - After printing, colors are not saturated enough
- Printer printed on the wrong paper type
- Automatic cut not available
- On hold for paper
  - Which criteria are used to decide on which roll a job will be printed?
  - When is a job put on hold for paper?
  - If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?
  - I don’t like jobs being put on hold for paper. Can I prevent it?
  - My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ...
- Roll paper will not advance
- Paper has jammed
- Strip stays on the output tray and generates jams
- Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only)
- Printer displays out of paper when paper is available
- Prints do not fall neatly into the basket
- Sheet stays in the printer when the print has been completed
- Paper is cut when the print has been completed
- Horizontal cutter does not cut well
- Vertical trimmer does not cut (Z6dr and Z9+dr only)
- Vertical trimmer does not cut accurately (Z6dr and Z9+dr only)
- Vertical trimmer: printer reports missing modules (Z6dr and Z9+dr only)
- Vertical trimmer leaves marks on waste paper
- Roll is loose on the spindle
- Recalibrate the paper advance
  - Recalibrating the paper advance procedure
  - Return to default calibration
Troubleshooting print-quality issues
- General advice
- Horizontal lines across the image (banding)
- Banding appears as irregular watermarks
- Whole image is blurry or grainy
- Paper is not flat
- Print is scuffed or scratched
- Ink marks on the paper
  - Horizontal smears on the front of coated paper
  - Ink marks on the back of the paper
- Black ink comes off when you touch the print
- Edges of objects are stepped or not sharp
- Edges of objects are darker than expected
- Horizontal lines at the end of a cut sheet print
- Vertical lines of different colors
- White spots on the print
- Colors are inaccurate
- My print does not have gloss uniformity (Z9+ only)
- Image is incomplete (clipped at the bottom)
- Image is clipped
- Some objects are missing from the printed image
- Lines are too thick, too thin or missing
- Lines appear stepped or jagged
- Lines print double or in the wrong colors
- Lines are discontinuous
- Lines are blurred
- Line lengths are inaccurate
- Image Diagnostics Print
  - Corrective action
- If you still have a problem
Troubleshooting ink cartridge and printhead issues
- Cannot insert an ink cartridge
- Ink cartridge status messages
- Printer does not detect the gloss enhancer cartridge (Z9+ only)
- Cannot insert a printhead
- Front panel recommends reseating or replacing a printhead
- Clean the printheads
- Clean the printhead drop detector
- Align the printheads
- Printhead status messages
Troubleshooting general printer issues
- Printer does not print
- Front panel fails to initialize
- Printer seems slow
- Communication failures between computer and printer
- Cannot access the Embedded Web Server
- Cannot connect to the Internet
- Web Services issues
- Automatic file system check
- Alerts
Front-panel error messages
- System error log
HP Customer Care
- Introduction
- HP Professional Services
- Customer Self Repair
- Contact HP Support
  - Telephone number
Printer specifications
- Functional specifications
- Physical specifications
- Memory specifications
- Power specifications
- Ecological specifications
- Environmental specifications
- Acoustic specifications
Glossary
Index

2. Open the window.

3. Try to move the printhead carriage out of the way.

4. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.

CAUTION: Do not move the paper sideways, as it could damage the printer.

ENWW Paper has jammed 153