User's Manual
Table Of Contents
- Introduction
- Welcome to your printer
- Safety precautions
- Main components
- Turn the printer on and off
- Front panel
- HP Utility
- HP Print Preview
- Embedded Web Server
- Demo prints
- Configure your printer
- Connect the printer to your network
- Install your printer under Windows
- Uninstall the printer software under Windows
- Install your printer under macOS
- Uninstall the printer software under macOS
- Set up printer services
- Control access to the printer
- Require account ID
- Drivers
- Set Windows driver preferences
- Change the graphic language setting
- Mobile printing
- Accessibility
- Other sources of information
- Paper handling
- General advice
- Load a roll onto the spindle
- Load a roll into the printer
- Unload a roll
- Load a single sheet
- Unload a single sheet
- Sensitive-paper mode (Z6dr and Z9+dr only)
- View information about the paper
- Paper presets
- Printing paper info
- Move the paper
- Feed and cut the paper
- Maintain paper
- Change the drying time
- Turn the automatic horizontal cutter on and off
- Turn the automatic vertical trimmer on and off (Z6dr and Z9+dr only)
- Use the take-up reel
- Working with two rolls (Z6dr/Z9+dr only)
- Networking
- Printing
- Introduction
- Print from a USB flash drive
- Print from a computer using a printer driver
- Advanced print settings
- Select print quality
- Select paper size
- Select margin options
- Print on loaded paper
- Rescale a print
- Change the treatment of overlapping lines
- Preview a print
- Print a draft
- High-quality printing
- Print in gray shades
- Print with crop lines
- Use paper economically
- Nest jobs to save roll paper
- Use ink economically
- Protect a paper type
- Unattended printing/overnight printing
- Mobile printing
- Job queue management
- Color management
- Practical printing examples
- Retrieving printer usage information
- Handling ink cartridges and printheads
- Maintaining the printer
- Accessories
- Troubleshooting paper issues
- Paper cannot be loaded successfully
- Paper type is not in the driver, HP Utility, or front panel
- Printer printed on the wrong paper type
- Automatic cut not available
- On hold for paper
- Which criteria are used to decide on which roll a job will be printed?
- When is a job put on hold for paper?
- If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?
- I don’t like jobs being put on hold for paper. Can I prevent it?
- My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ...
- Roll paper will not advance
- Paper has jammed
- Strip stays on the output tray and generates jams
- Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only)
- Printer displays out of paper when paper is available
- Prints do not fall neatly into the basket
- Sheet stays in the printer when the print has been completed
- Paper is cut when the print has been completed
- Horizontal cutter does not cut well
- Vertical trimmer does not cut (Z6dr and Z9+dr only)
- Vertical trimmer does not cut accurately (Z6dr and Z9+dr only)
- Vertical trimmer: printer reports missing modules (Z6dr and Z9+dr only)
- Vertical trimmer leaves marks on waste paper
- Roll is loose on the spindle
- Recalibrate the paper advance
- Troubleshooting print-quality issues
- General advice
- Horizontal lines across the image (banding)
- Banding appears as irregular watermarks
- Whole image is blurry or grainy
- Paper is not flat
- Print is scuffed or scratched
- Ink marks on the paper
- Black ink comes off when you touch the print
- Edges of objects are stepped or not sharp
- Edges of objects are darker than expected
- Horizontal lines at the end of a cut sheet print
- Vertical lines of different colors
- White spots on the print
- Colors are inaccurate
- My print does not have gloss uniformity (Z9+ only)
- Image is incomplete (clipped at the bottom)
- Image is clipped
- Some objects are missing from the printed image
- Lines are too thick, too thin or missing
- Lines appear stepped or jagged
- Lines print double or in the wrong colors
- Lines are discontinuous
- Lines are blurred
- Line lengths are inaccurate
- Image Diagnostics Print
- If you still have a problem
- Troubleshooting ink cartridge and printhead issues
- Cannot insert an ink cartridge
- Ink cartridge status messages
- Printer does not detect the gloss enhancer cartridge (Z9+ only)
- Cannot insert a printhead
- Front panel recommends reseating or replacing a printhead
- Clean the printheads
- Clean the printhead drop detector
- Align the printheads
- Printhead status messages
- Troubleshooting general printer issues
- Front-panel error messages
- HP Customer Care
- Printer specifications
- Glossary
- Index
Roll paper (continued)
Paper type g/m² Length Width Product number
HP Backlit Material
HP Premium Vivid Color Backlit Film 285 30.5 m (100 ft) 594 mm (23.4 in) (A1) Y3N93A (E)
914 mm (36 in) Q8747A (AELN)
1066 mm (42 in) Q8748A (AELN)
HP Self-Adhesive Material
HP Everyday Adhesive Matte
Polypropylene
120
168 with
liner
22.9 m (75 ft) 610 mm (24 in) C0F18A (AELN)
914 mm (36 in) C0F19A (AELN)
1066 mm (42 in) C0F20A (AELN)
HP Everyday Adhesive Gloss
Polypropylene
140
190 with
liner
22.9 m (75 ft) 914 mm (36 in) C0F28A (AELN)
1066 mm (42 in) C0F29A (AELN)
HP Universal Adhesive Vinyl 160
300 with
liner
20 m (65 ft) 610 mm (24 in) W4Y93A (ELN)
914 mm (36 in) C2T51A (2 Pack) (AELN)
1066 mm (42 in) C2T52A (2 Pack) (ELN)
HP Banner and Sign Material
HP Everyday Matte Polypropylene, 2
Pack
120 30.5 m (100 ft) 610 mm (24 in) CH022A
914 mm (36 in) CH023A
1066 mm (42 in) CH025A
61.0 m (200 ft) 914 mm (36 in) CH024A
HP Premium Matte Polypropylene, 2
Pack
140 22.9 m (75 ft) 914 mm (36 in) C2T53A (ELN)
1066 mm (42 in) C2T54A (ELN)
HP Durable Semi-gloss Display Film 265 15.2 m (50 ft) 914 mm (36 in) Q6620B (ELN)
HP Opaque Scrim 495 15.2 m (50 ft) 914 mm (36 in) Q1898C (AELN)
1066 mm (42 in) Q1899C (AELN)
HP Everyday Blockout Display Film 265 15.2 m (50 ft) 914 mm (36 in) Q6620B (ELN)
HP Durable Banner with DuPont Tyvek,
2 Pack
133 22.9 m (75 ft) 914 mm (36 in) C0F12A
1066 mm (42 in) C0F13A
HP Fine Art Material
HP Professional Matte Canvas 392 15.2 m (50 ft) 610 mm (24 in) E4J59C (AELN)
914 mm (36 in) E4J60B (AELN)
1066 mm (42 in) J3E86A (AELN)
1117 mm (44 in) J3E86A (AELN)
HP Artist Matte Canvas 390 15.2 m (50 ft) 610 mm (24 in) E4J54B
914 mm (36 in) E4J55B
1066 mm (42 in) E4J56B
1117 mm (44 in) E4J57A
144 Chapter 13 Accessories ENWW