User's Manual
Table Of Contents
- Introduction
- Welcome to your printer
- Safety precautions
- Main components
- Turn the printer on and off
- Front panel
- HP Utility
- HP Print Preview
- Embedded Web Server
- Demo prints
- Configure your printer
- Connect the printer to your network
- Install your printer under Windows
- Uninstall the printer software under Windows
- Install your printer under macOS
- Uninstall the printer software under macOS
- Set up printer services
- Control access to the printer
- Require account ID
- Drivers
- Set Windows driver preferences
- Change the graphic language setting
- Mobile printing
- Accessibility
- Other sources of information
- Paper handling
- General advice
- Load a roll onto the spindle
- Load a roll into the printer
- Unload a roll
- Load a single sheet
- Unload a single sheet
- Sensitive-paper mode (Z6dr and Z9+dr only)
- View information about the paper
- Paper presets
- Printing paper info
- Move the paper
- Feed and cut the paper
- Maintain paper
- Change the drying time
- Turn the automatic horizontal cutter on and off
- Turn the automatic vertical trimmer on and off (Z6dr and Z9+dr only)
- Use the take-up reel
- Working with two rolls (Z6dr/Z9+dr only)
- Networking
- Printing
- Introduction
- Print from a USB flash drive
- Print from a computer using a printer driver
- Advanced print settings
- Select print quality
- Select paper size
- Select margin options
- Print on loaded paper
- Rescale a print
- Change the treatment of overlapping lines
- Preview a print
- Print a draft
- High-quality printing
- Print in gray shades
- Print with crop lines
- Use paper economically
- Nest jobs to save roll paper
- Use ink economically
- Protect a paper type
- Unattended printing/overnight printing
- Mobile printing
- Job queue management
- Color management
- Practical printing examples
- Retrieving printer usage information
- Handling ink cartridges and printheads
- Maintaining the printer
- Accessories
- Troubleshooting paper issues
- Paper cannot be loaded successfully
- Paper type is not in the driver, HP Utility, or front panel
- Printer printed on the wrong paper type
- Automatic cut not available
- On hold for paper
- Which criteria are used to decide on which roll a job will be printed?
- When is a job put on hold for paper?
- If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?
- I don’t like jobs being put on hold for paper. Can I prevent it?
- My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ...
- Roll paper will not advance
- Paper has jammed
- Strip stays on the output tray and generates jams
- Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only)
- Printer displays out of paper when paper is available
- Prints do not fall neatly into the basket
- Sheet stays in the printer when the print has been completed
- Paper is cut when the print has been completed
- Horizontal cutter does not cut well
- Vertical trimmer does not cut (Z6dr and Z9+dr only)
- Vertical trimmer does not cut accurately (Z6dr and Z9+dr only)
- Vertical trimmer: printer reports missing modules (Z6dr and Z9+dr only)
- Vertical trimmer leaves marks on waste paper
- Roll is loose on the spindle
- Recalibrate the paper advance
- Troubleshooting print-quality issues
- General advice
- Horizontal lines across the image (banding)
- Banding appears as irregular watermarks
- Whole image is blurry or grainy
- Paper is not flat
- Print is scuffed or scratched
- Ink marks on the paper
- Black ink comes off when you touch the print
- Edges of objects are stepped or not sharp
- Edges of objects are darker than expected
- Horizontal lines at the end of a cut sheet print
- Vertical lines of different colors
- White spots on the print
- Colors are inaccurate
- My print does not have gloss uniformity (Z9+ only)
- Image is incomplete (clipped at the bottom)
- Image is clipped
- Some objects are missing from the printed image
- Lines are too thick, too thin or missing
- Lines appear stepped or jagged
- Lines print double or in the wrong colors
- Lines are discontinuous
- Lines are blurred
- Line lengths are inaccurate
- Image Diagnostics Print
- If you still have a problem
- Troubleshooting ink cartridge and printhead issues
- Cannot insert an ink cartridge
- Ink cartridge status messages
- Printer does not detect the gloss enhancer cartridge (Z9+ only)
- Cannot insert a printhead
- Front panel recommends reseating or replacing a printhead
- Clean the printheads
- Clean the printhead drop detector
- Align the printheads
- Printhead status messages
- Troubleshooting general printer issues
- Front-panel error messages
- HP Customer Care
- Printer specifications
- Glossary
- Index
Roll paper (continued)
Paper type g/m² Length Width Product number
91.4 m (300 ft) 914 mm (36 in) C6980A
HP Universal Coated Paper 90 45.7 m (150 ft) 610 mm (24 in) Q1404B
914 mm (36 in) Q1405B
1066 mm (42 in) Q1406B
HP Universal Heavyweight Coated
Paper
131 30.5 m (100 ft) 610 mm (24 in) Q1412B
914 mm (36 in) Q1413B
1066 mm (42 in) Q1414B
HP Film (Technical and Graphic)
HP Clear Film 174 22.9 m (75 ft) 610 mm (24 in) C3876A
914 mm (36 in) C3875A
HP Matte Film 160 38.1 m (125 ft) 610 mm (24 in) 51642A
914 mm (36 in) 51642B
HP Photographic Paper
HP Universal Instant-dry Gloss Photo
Paper
200 30.5 m (100 ft) 610 mm (24 in) Q6574A
914 mm (36 in) Q6575A
1066 mm (42 in) Q6576A
61.0 m (200 ft) 1066 mm (42 in) Q8754A (ELN)
HP Universal Instant-dry Satin Photo
Paper
200 30.5 m (100 ft) 610 mm (24 in) Q6579A
914 mm (36 in) Q6580A
1066 mm (42 in) Q6581A
61.0 m (200 ft) 1066 mm (42 in) Q8755A (AELN)
HP Everyday Instant-dry Gloss Photo
Paper
235 30.5 m (100 ft) 610 mm (24 in) Q8916A
SD709A (2 Pack) (J)
914 mm (36 in) Q8917A
1066 mm (42 in) Q8918A
HP Everyday Instant-dry Satin Photo
Paper
235 30.5 m (100 ft) 610 mm (24 in) Q8920A
914 mm (36 in) Q8921A
1066 mm (42 in) Q8922A
HP Premium Instant-dry Gloss Photo
Paper
260 22.9 m (75 ft) 610 mm (24 in) Q7991A (AELN)
30.5 m (100 ft) 914 mm (36 in) Q7993A (AELN)
1066 mm (42 in) Q7995A (AELN)
HP Premium Instant-dry Satin Photo
Paper
260 22.9 m (75 ft) 610 mm (24 in) Q7992A (AELN)
30.5 m (100 ft) 914 mm (36 in) Q7994A (AELN)
1066 mm (42 in) Q7996A
HP Premium Matte Photo Paper 210 30.5 m (100 ft) 610 mm (24 in) CG459B
914 mm (36 in) CG460B
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