User's Manual
Table Of Contents
- Introduction
- Welcome to your printer
- Safety precautions
- Main components
- Turn the printer on and off
- Front panel
- HP Utility
- HP Print Preview
- Embedded Web Server
- Demo prints
- Configure your printer
- Connect the printer to your network
- Install your printer under Windows
- Uninstall the printer software under Windows
- Install your printer under macOS
- Uninstall the printer software under macOS
- Set up printer services
- Control access to the printer
- Require account ID
- Drivers
- Set Windows driver preferences
- Change the graphic language setting
- Mobile printing
- Accessibility
- Other sources of information
- Paper handling
- General advice
- Load a roll onto the spindle
- Load a roll into the printer
- Unload a roll
- Load a single sheet
- Unload a single sheet
- Sensitive-paper mode (Z6dr and Z9+dr only)
- View information about the paper
- Paper presets
- Printing paper info
- Move the paper
- Feed and cut the paper
- Maintain paper
- Change the drying time
- Turn the automatic horizontal cutter on and off
- Turn the automatic vertical trimmer on and off (Z6dr and Z9+dr only)
- Use the take-up reel
- Working with two rolls (Z6dr/Z9+dr only)
- Networking
- Printing
- Introduction
- Print from a USB flash drive
- Print from a computer using a printer driver
- Advanced print settings
- Select print quality
- Select paper size
- Select margin options
- Print on loaded paper
- Rescale a print
- Change the treatment of overlapping lines
- Preview a print
- Print a draft
- High-quality printing
- Print in gray shades
- Print with crop lines
- Use paper economically
- Nest jobs to save roll paper
- Use ink economically
- Protect a paper type
- Unattended printing/overnight printing
- Mobile printing
- Job queue management
- Color management
- Practical printing examples
- Retrieving printer usage information
- Handling ink cartridges and printheads
- Maintaining the printer
- Accessories
- Troubleshooting paper issues
- Paper cannot be loaded successfully
- Paper type is not in the driver, HP Utility, or front panel
- Printer printed on the wrong paper type
- Automatic cut not available
- On hold for paper
- Which criteria are used to decide on which roll a job will be printed?
- When is a job put on hold for paper?
- If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?
- I don’t like jobs being put on hold for paper. Can I prevent it?
- My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ...
- Roll paper will not advance
- Paper has jammed
- Strip stays on the output tray and generates jams
- Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only)
- Printer displays out of paper when paper is available
- Prints do not fall neatly into the basket
- Sheet stays in the printer when the print has been completed
- Paper is cut when the print has been completed
- Horizontal cutter does not cut well
- Vertical trimmer does not cut (Z6dr and Z9+dr only)
- Vertical trimmer does not cut accurately (Z6dr and Z9+dr only)
- Vertical trimmer: printer reports missing modules (Z6dr and Z9+dr only)
- Vertical trimmer leaves marks on waste paper
- Roll is loose on the spindle
- Recalibrate the paper advance
- Troubleshooting print-quality issues
- General advice
- Horizontal lines across the image (banding)
- Banding appears as irregular watermarks
- Whole image is blurry or grainy
- Paper is not flat
- Print is scuffed or scratched
- Ink marks on the paper
- Black ink comes off when you touch the print
- Edges of objects are stepped or not sharp
- Edges of objects are darker than expected
- Horizontal lines at the end of a cut sheet print
- Vertical lines of different colors
- White spots on the print
- Colors are inaccurate
- My print does not have gloss uniformity (Z9+ only)
- Image is incomplete (clipped at the bottom)
- Image is clipped
- Some objects are missing from the printed image
- Lines are too thick, too thin or missing
- Lines appear stepped or jagged
- Lines print double or in the wrong colors
- Lines are discontinuous
- Lines are blurred
- Line lengths are inaccurate
- Image Diagnostics Print
- If you still have a problem
- Troubleshooting ink cartridge and printhead issues
- Cannot insert an ink cartridge
- Ink cartridge status messages
- Printer does not detect the gloss enhancer cartridge (Z9+ only)
- Cannot insert a printhead
- Front panel recommends reseating or replacing a printhead
- Clean the printheads
- Clean the printhead drop detector
- Align the printheads
- Printhead status messages
- Troubleshooting general printer issues
- Front-panel error messages
- HP Customer Care
- Printer specifications
- Glossary
- Index
Secure File Erase
The printer's hard disk is used as a temporary storage area for print jobs. The Secure File Erase facility can
completely erase your information from the hard disk to protect it from unauthorized access. It begins to do so
as soon as you turn it on, but old temporary les that were already on the hard disk are not erased retroactively.
If you want to erase the old les too, see Disk Wipe on page 139.
Secure File Erase provides three dierent levels of security:
● Non-Secure Mode: all pointers to the information are erased. The information itself remains on the hard
disk until the disk space it occupies is needed for other purposes, and it is then overwritten. While it remains
on the disk, it is
diicult for most people to access, but may be accessed using software designed for the
purpose. This is the normal method in which les are erased on most computer systems; it is the fastest
method but the least secure.
● Secure Fast Erase: all pointers to the information are erased, and the information itself is also overwritten
with a xed character pattern. This method is slower than Non-Secure Mode, but more secure. It may still
be possible to access fragments of the erased information by using special tools to detect residual
magnetic traces.
● Secure Sanitizing Erase: all pointers to the information are erased, and the information itself is repetitively
overwritten using an algorithm designed to eliminate any residual traces. This is the slowest method, but
the most secure. Secure Sanitizing Erase meets the US Department of Defense 5220-22.m requirements
for clearing and sanitization of disk media. This is the default security level when using Secure File Erase.
These settings can be changed from the Embedded Web Server (Security > Security settings). Secure File Erase
is one of the facilities provided by Web JetAdmin, which is HP's free Web-based print management software: see
http://www.hp.com/go/webjetadmin.
If you have diiculty in using Secure File Erase from Web JetAdmin, contact HP Support: see Contact HP Support
on page 193.
Disk Wipe
Disk Wipe is the same as Secure File Erase (see Secure File Erase on page 139), except that it erases all
temporary les, including old ones.
The Disk Wipe conguration can be changed from Web JetAdmin or the Embedded Web Server.
NOTE: If you choose to erase the whole hard disk, you may be asked to restart the printer several times during
the process, which will take about 6 hours with Secure Fast Erase or 24 hours with Secure Sanitizing Erase.
ENWW Secure File Erase 139