User's Manual
Table Of Contents
- Introduction
- Welcome to your printer
- Safety precautions
- Main components
- Turn the printer on and off
- Front panel
- HP Utility
- HP Print Preview
- Embedded Web Server
- Demo prints
- Configure your printer
- Connect the printer to your network
- Install your printer under Windows
- Uninstall the printer software under Windows
- Install your printer under macOS
- Uninstall the printer software under macOS
- Set up printer services
- Control access to the printer
- Require account ID
- Drivers
- Set Windows driver preferences
- Change the graphic language setting
- Mobile printing
- Accessibility
- Other sources of information
- Paper handling
- General advice
- Load a roll onto the spindle
- Load a roll into the printer
- Unload a roll
- Load a single sheet
- Unload a single sheet
- Sensitive-paper mode (Z6dr and Z9+dr only)
- View information about the paper
- Paper presets
- Printing paper info
- Move the paper
- Feed and cut the paper
- Maintain paper
- Change the drying time
- Turn the automatic horizontal cutter on and off
- Turn the automatic vertical trimmer on and off (Z6dr and Z9+dr only)
- Use the take-up reel
- Working with two rolls (Z6dr/Z9+dr only)
- Networking
- Printing
- Introduction
- Print from a USB flash drive
- Print from a computer using a printer driver
- Advanced print settings
- Select print quality
- Select paper size
- Select margin options
- Print on loaded paper
- Rescale a print
- Change the treatment of overlapping lines
- Preview a print
- Print a draft
- High-quality printing
- Print in gray shades
- Print with crop lines
- Use paper economically
- Nest jobs to save roll paper
- Use ink economically
- Protect a paper type
- Unattended printing/overnight printing
- Mobile printing
- Job queue management
- Color management
- Practical printing examples
- Retrieving printer usage information
- Handling ink cartridges and printheads
- Maintaining the printer
- Accessories
- Troubleshooting paper issues
- Paper cannot be loaded successfully
- Paper type is not in the driver, HP Utility, or front panel
- Printer printed on the wrong paper type
- Automatic cut not available
- On hold for paper
- Which criteria are used to decide on which roll a job will be printed?
- When is a job put on hold for paper?
- If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?
- I don’t like jobs being put on hold for paper. Can I prevent it?
- My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ...
- Roll paper will not advance
- Paper has jammed
- Strip stays on the output tray and generates jams
- Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only)
- Printer displays out of paper when paper is available
- Prints do not fall neatly into the basket
- Sheet stays in the printer when the print has been completed
- Paper is cut when the print has been completed
- Horizontal cutter does not cut well
- Vertical trimmer does not cut (Z6dr and Z9+dr only)
- Vertical trimmer does not cut accurately (Z6dr and Z9+dr only)
- Vertical trimmer: printer reports missing modules (Z6dr and Z9+dr only)
- Vertical trimmer leaves marks on waste paper
- Roll is loose on the spindle
- Recalibrate the paper advance
- Troubleshooting print-quality issues
- General advice
- Horizontal lines across the image (banding)
- Banding appears as irregular watermarks
- Whole image is blurry or grainy
- Paper is not flat
- Print is scuffed or scratched
- Ink marks on the paper
- Black ink comes off when you touch the print
- Edges of objects are stepped or not sharp
- Edges of objects are darker than expected
- Horizontal lines at the end of a cut sheet print
- Vertical lines of different colors
- White spots on the print
- Colors are inaccurate
- My print does not have gloss uniformity (Z9+ only)
- Image is incomplete (clipped at the bottom)
- Image is clipped
- Some objects are missing from the printed image
- Lines are too thick, too thin or missing
- Lines appear stepped or jagged
- Lines print double or in the wrong colors
- Lines are discontinuous
- Lines are blurred
- Line lengths are inaccurate
- Image Diagnostics Print
- If you still have a problem
- Troubleshooting ink cartridge and printhead issues
- Cannot insert an ink cartridge
- Ink cartridge status messages
- Printer does not detect the gloss enhancer cartridge (Z9+ only)
- Cannot insert a printhead
- Front panel recommends reseating or replacing a printhead
- Clean the printheads
- Clean the printhead drop detector
- Align the printheads
- Printhead status messages
- Troubleshooting general printer issues
- Front-panel error messages
- HP Customer Care
- Printer specifications
- Glossary
- Index
Important notes
● Your printer must be connected to the Internet; see Set up printer services on page 18.
● To congure automatic rmware updates, you can use the front panel or the Embedded Web Server; see
Congure rmware updates on page 20.
● If an administrator password has been set, it will be required to change these settings.
● A rmware update package can be large; you may want to consider whether there are any implications for
your network or Internet connection.
●
A rmware update is downloaded in the background: the printer can be printing at the same time. However,
it cannot be installed in the background: printing must stop, and installation is always a manual process.
You can install rmware at any time after the download has completed.
Manual rmware updates
Manual rmware updates can be performed in the following ways:
● Using the Embedded Web Server, click About printer > Firmware update. Click Check now to check whether
new rmware is available. If new rmware is available, some information about the new rmware is
displayed, and you are given the opportunity to download and install it.
● Using the HP DesignJet Utility under Windows, select your printer, the Support tab and then Firmware
Update.
● Using the HP DesignJet Utility under macOS, select Firmware Update in the Support group.
● Using HP Web Jetadmin, with which you can make manual rmware updates or request automatic updates.
● Using a USB ash drive, which should be formatted as FAT32 and should be able to store at least 4 GB.
Download the rmware le from http://www.hp.com/go/Z6/rmware or http://www.hp.com/go/Z9/
rmware into the USB ash drive and insert it into the Hi-Speed USB host port beside the front panel. A
rmware-update assistant will appear on the front panel to guide you through the update process.
Update the software
To update printer drivers and other software for your printer, go to http://www.hp.com/go/Z6/drivers (if you have
a Z6) or http://www.hp.com/go/Z9/drivers (if you have a Z9
+
).
● Under Windows, HP Software Update regularly oers to update your software automatically.
● To enjoy all printing features, download the macOS drivers from http://www.hp.com/go/Z6/drivers (if you
have a Z6) or http://www.hp.com/go/Z9/drivers (if you have a Z9
+
).
Printer maintenance kits
Three maintenance kits are available for your printer, containing components that may need to be replaced after
long use. When one of them is needed, a message is displayed on the front panel and by the HP DesignJet Utility.
When you see the message, you should contact HP Support (see Contact HP Support on page 193) and request
the maintenance kit. The kits are installed by service engineers only.
138 Chapter 12 Maintaining the printer ENWW