User's Manual
Table Of Contents
- Introduction
- Welcome to your printer
- Safety precautions
- Main components
- Turn the printer on and off
- Front panel
- HP Utility
- HP Print Preview
- Embedded Web Server
- Demo prints
- Configure your printer
- Connect the printer to your network
- Install your printer under Windows
- Uninstall the printer software under Windows
- Install your printer under macOS
- Uninstall the printer software under macOS
- Set up printer services
- Control access to the printer
- Require account ID
- Drivers
- Set Windows driver preferences
- Change the graphic language setting
- Mobile printing
- Accessibility
- Other sources of information
- Paper handling
- General advice
- Load a roll onto the spindle
- Load a roll into the printer
- Unload a roll
- Load a single sheet
- Unload a single sheet
- Sensitive-paper mode (Z6dr and Z9+dr only)
- View information about the paper
- Paper presets
- Printing paper info
- Move the paper
- Feed and cut the paper
- Maintain paper
- Change the drying time
- Turn the automatic horizontal cutter on and off
- Turn the automatic vertical trimmer on and off (Z6dr and Z9+dr only)
- Use the take-up reel
- Working with two rolls (Z6dr/Z9+dr only)
- Networking
- Printing
- Introduction
- Print from a USB flash drive
- Print from a computer using a printer driver
- Advanced print settings
- Select print quality
- Select paper size
- Select margin options
- Print on loaded paper
- Rescale a print
- Change the treatment of overlapping lines
- Preview a print
- Print a draft
- High-quality printing
- Print in gray shades
- Print with crop lines
- Use paper economically
- Nest jobs to save roll paper
- Use ink economically
- Protect a paper type
- Unattended printing/overnight printing
- Mobile printing
- Job queue management
- Color management
- Practical printing examples
- Retrieving printer usage information
- Handling ink cartridges and printheads
- Maintaining the printer
- Accessories
- Troubleshooting paper issues
- Paper cannot be loaded successfully
- Paper type is not in the driver, HP Utility, or front panel
- Printer printed on the wrong paper type
- Automatic cut not available
- On hold for paper
- Which criteria are used to decide on which roll a job will be printed?
- When is a job put on hold for paper?
- If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?
- I don’t like jobs being put on hold for paper. Can I prevent it?
- My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ...
- Roll paper will not advance
- Paper has jammed
- Strip stays on the output tray and generates jams
- Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only)
- Printer displays out of paper when paper is available
- Prints do not fall neatly into the basket
- Sheet stays in the printer when the print has been completed
- Paper is cut when the print has been completed
- Horizontal cutter does not cut well
- Vertical trimmer does not cut (Z6dr and Z9+dr only)
- Vertical trimmer does not cut accurately (Z6dr and Z9+dr only)
- Vertical trimmer: printer reports missing modules (Z6dr and Z9+dr only)
- Vertical trimmer leaves marks on waste paper
- Roll is loose on the spindle
- Recalibrate the paper advance
- Troubleshooting print-quality issues
- General advice
- Horizontal lines across the image (banding)
- Banding appears as irregular watermarks
- Whole image is blurry or grainy
- Paper is not flat
- Print is scuffed or scratched
- Ink marks on the paper
- Black ink comes off when you touch the print
- Edges of objects are stepped or not sharp
- Edges of objects are darker than expected
- Horizontal lines at the end of a cut sheet print
- Vertical lines of different colors
- White spots on the print
- Colors are inaccurate
- My print does not have gloss uniformity (Z9+ only)
- Image is incomplete (clipped at the bottom)
- Image is clipped
- Some objects are missing from the printed image
- Lines are too thick, too thin or missing
- Lines appear stepped or jagged
- Lines print double or in the wrong colors
- Lines are discontinuous
- Lines are blurred
- Line lengths are inaccurate
- Image Diagnostics Print
- If you still have a problem
- Troubleshooting ink cartridge and printhead issues
- Cannot insert an ink cartridge
- Ink cartridge status messages
- Printer does not detect the gloss enhancer cartridge (Z9+ only)
- Cannot insert a printhead
- Front panel recommends reseating or replacing a printhead
- Clean the printheads
- Clean the printhead drop detector
- Align the printheads
- Printhead status messages
- Troubleshooting general printer issues
- Front-panel error messages
- HP Customer Care
- Printer specifications
- Glossary
- Index
4. Check that the settings under > Default printing conguration > Color options are correct. In
particular, test the default conguration, which is: Rendering intent = Perceptual, Black point compensation
= On, and HP Pantone emulation = On (unless other settings are desired).
5. Check that you are printing on the correct side of the paper.
6. Check that you are using appropriate print-quality settings (see Printing on page 59). If you have selected
the Speed or Fast options, you may not get the most accurate colors. If you change the print-quality
settings, you may wish to reprint your job at this point in case the problem has been solved.
7. If you are using Application Color Management, check that the color prole you are using corresponds to
the selected paper type and print-quality settings. If you have doubts about which color settings to use, see
Color management on page 87.
8. If a grayscale image shows a color cast in some of the gray shadows, select Color > Grayscale in the driver.
9. If the problem consists of color dierences between your print and your monitor, try calibrating your
monitor. At this point, you may wish to reprint your job in case the problem has been solved.
10. Print the Image Diagnostics Print. See Image Diagnostics Print on page 175.
If the problem persists despite all the above actions, contact HP Support: see Contact HP Support on page 193.
My print does not have gloss uniformity (Z9
+
only)
1. Check that you have installed the HP Gloss Enhancer Upgrade Kit (see Order other accessories
on page 145).
2. Check that you are using a paper that permits gloss enhancer.
3. At the front panel, tap , then Default printing conguration > Gloss enhancer, and check that the
setting is On.
NOTE: This setting is available only if you have installed the HP Gloss Enhancer Upgrade Kit.
4. If you are using the printer driver, check that you enabled the setting in the driver before printing.
Image is incomplete (clipped at the bottom)
● Did you tap before all the data were received by the printer? If so, you have ended the data
transmission and will have to print the page again.
● If a large image is clipped (A1 or larger), go to the Advanced properties in the driver, then set Max
application resolution to 300.
● The I/O timeout setting may be too short. This setting determines how long the printer waits for the
computer to send more data, before deciding that the job is nished. From the front panel, increase the I/O
timeout
setting to a longer period and then send the print again. Tap , then Connectivity > Network
> I/O timeout.
● There may be a communications problem between your computer and the printer. Check your USB or
network cable.
170 Chapter 15 Troubleshooting print-quality issues ENWW