User's Manual

Paper cannot be loaded successfully
● Ensure that no paper is already loaded.
● Ensure that the paper is far enough inside the printer: you should feel the printer grab the paper.
● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-
panel display. The printer automatically attempts to straighten the paper.
● The paper may be crumpled, or warped, or may have irregular edges.
●
It can be diicult to insert a particularly sti paper from the upper roll. Try moving it to the lower roll.
General unsuccessful roll load issues
● If the paper does not load, the leading edge of the paper may not be straight or clean and needs to be
trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary even with a new
roll of paper.
● Ensure the roll ends are tight against the spindle ends.
● Check that the spindle is correctly inserted.
● Check that the paper is correctly loaded on the spindle. See Load a roll onto the spindle on page 26.
● Check that all roll end plugs have been removed.
● Check that the paper is wound tightly on the roll.
● Do not touch the roll or paper at during the alignment process.
● When loading a roll, the roll cover must remain open until the front panel prompts you to close it.
● When loading the upper roll, avoid inserting the paper into the cut sheet slot.
Unsuccessful roll load
If the paper has not been inserted straight, the printer attempts to straighten the roll.
If you would like to start the load process again, cancel the process on the front panel and rewind the roll from
the end of the spindle until the edge is removed from the printer.
NOTE: If the roll has become loose around the core, the printer cannot load the paper.
Unsuccessful sheet load
● Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
● Ensure that the sheet is aligned with the reference line on the roll cover.
148 Chapter 14 Troubleshooting paper issues ENWW