HP DesignJet Z6 Printer Series HP DesignJet Z9+ Printer Series User Guide
Edition 3 Legal notices Trademarks © Copyright 2019 HP Development Company, L.P. The information contained herein is subject to change without notice. Adobe®, Acrobat®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction ............................................................................................................................................................................................... 1 Welcome to your printer .......................................................................................................................................................... 2 Safety precautions ....................................................................................
3 Working with two rolls (Z6dr/Z9+dr only) .......................................................................................................................................... 48 Advantages of a multiroll printer ......................................................................................................................................... 49 How the printer allocates jobs to paper rolls ..........................................................................................................
Print and scale from Microsoft Office ............................................................................................................................... 113 Print a borderless job using the vertical trimmer ........................................................................................................... 115 10 Retrieving printer usage information ............................................................................................................................................
Paper has jammed .............................................................................................................................................................. 152 Strip stays on the output tray and generates jams ........................................................................................................ 155 Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only) ..............................
16 Troubleshooting ink cartridge and printhead issues ................................................................................................................... 178 Cannot insert an ink cartridge ........................................................................................................................................... 179 Ink cartridge status messages .....................................................................................................................................
viii ENWW
1 ENWW Introduction ● Welcome to your printer ● Safety precautions ● Main components ● Turn the printer on and off ● Front panel ● HP Utility ● HP Print Preview ● Embedded Web Server ● Demo prints ● Configure your printer ● Mobile printing ● Accessibility ● Other sources of information 1
Welcome to your printer Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) or 1118 mm (44 in) wide.
Turn off the printer and call your service representative in any of the following cases: ● The power cord or plug is damaged. ● The printer has been damaged by an impact. ● There is any mechanical or enclosure damage. ● Liquid has entered the printer. ● There is smoke or an unusual smell coming from the printer. ● The printer has been dropped. ● The printer is not operating normally.
● Do not insert objects through slots in the printer. ● Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using the printer again. ● Do not use aerosol products that contain flammable gases inside or around the printer. Do not operate the printer in an explosive atmosphere. ● Do not block or cover the openings of the printer. Mechanical hazard The printer has moving parts that could cause injury.
Warning labels Label Explanation Electric shock hazard. Hazardous voltages inside the electrical box. Disconnect the power cord before servicing. Before starting, read and follow the operating and safety instructions. Moving part. Keep your fingers and hands away from the moving paper system. Moving fan blade. While servicing, keep your fingers and hands away from the blades. Sharp edges. Avoid handling the cutting system.
Main components The following front and rear views of the printer illustrate the main components. Front view 1. Window 2. Printhead carriage 3. Printhead 4. Front panel 5. Ink cartridge slot 6. Ink cartridge 7. Output platen 8. Paper alignment lines 9. Basket 10. Ink cartridge slot (Z9+ printers only) 11.
Rear view NOTE: This illustration shows the Z6dr/Z9+dr. 1. Gigabit Ethernet port 2. Communication port 3. Power socket 4. Roll cover 5. Paper roll NOTE: ENWW The upper roll is roll 1 and the lower roll is roll 2. 6. Spindle stop 7.
Rear view (Z9+ single roll) NOTE: This model has an input tray in place of the second roll. 8 1. Gigabit Ethernet port 2. Communication port 3. Power socket 4. Roll cover 5. Paper roll 6. Spindle stop 7. Spindle 8.
Communication ports 1. Power socket 2. Gigabit Ethernet port, to connect to a network 3. Communication port 4. Diagnostic LEDs, to be used by service engineers The Hi-Speed USB host port is on the other side of the printer, beside the front panel.
Wall spacers (some models only) If you place the printer close to a wall, ensure that there is some space between the printer and the wall. Otherwise, you may experience paper advance problems. If your model has wall spacers, lower them to ensure a minimum distance. Turn the printer on and off TIP: The printer can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability.
Front panel The front panel is a touch-sensitive screen with a graphical user interface, located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can view information about the printer, change printer settings, monitor printer status, and perform tasks such as supplies replacement and calibrations. The front panel displays alerts (warning and error messages) when necessary. It includes the following components: 1.
Home pages There are three top-level pages that you can move between by sliding your finger across the screen: ● The all-apps page displays a list of all apps available in your printer, and the status of each of them. ● If you swipe left to the widget page, you can see at a glance the status of ink and paper supplies. ● At the top of the all-apps page there is a dashboard that displays alerts related to the main functions of the printer. Swipe down the dashboard to access the Status Center.
Sleep mode Sleep mode puts the printer into a reduced power state after a period of inactivity, turning off some elements to save energy. Printer features can be enabled from this mode, and the printer maintains network connectivity, waking up only as necessary. The printer can be woken from sleep mode any of the following ways: ● By pressing the power button ● By opening a door ● By sending a print job The printer wakes up in several seconds, more quickly than if it is completely turned off.
● Unit selection to change the units of measurement in the front-panel display. Select English or Metric. By default, units are set to Metric. ● Restore factory settings to restore the printer settings to their original values as set in the factory. This option restores all of the printer settings except the administrator password and the paper presets. ● Language ● Firmware update to configure the automatic firmware update.
Embedded Web Server The following browsers are known to be compatible with the Embedded Web Server: ● Microsoft Internet Explorer 11 and later for Windows 7 and later ● Apple Safari 8 and later for OS X 10.10 and later ● Mozilla Firefox (latest version) ● Google Chrome (latest version) To use the Embedded Web Server on any computer, open your Web browser and enter the printer's IP address in the browser's address bar.
To print a demo print, tap , then scroll down and tap Internal prints, then Demo prints, and select a print. The following prints are available: ● Render ● CAD black & white ● GIS Configure your printer Connect the printer to your network The printer is able to configure itself automatically for most networks, in a similar way to any computer in the same network. The first time you connect it to a network, this process may take a few minutes.
Before you begin, check your equipment: ● The printer should be set up and on. ● The Ethernet switch or router should be on and functioning correctly. ● The printer and the computer should be connected to the network (see Connect the printer to your network on page 16). Now you can proceed to install the printer software and connect to your printer. Printer software installation 1.
1. Go to the front panel and tap , then Network, and note the IP address of your printer. If you intend to connect with Bonjour, click the network card and note the Bonjour name. 2. Install the printer software from http://www.hp.com/go/Z6/drivers (if you have a Z6) or http://www.hp.com/go/Z9/drivers (if you have a Z9+). 3. Select Windows or macOS software, and choose which specific software you want to install (by default, all of it). NOTE: You can download HP Click with the other software. 4.
During initial printer setup, you are asked whether you want to enable additional printer services. That decision can be changed later by tapping , then , then Services > Printer Data Sharing Agreement. If you are part of the HP Partner Link Pay-per-use service, you will have to participate in the Printer Data Sharing Agreement, if you have not done so already. Then tap , then Services > > Register new service in order to register the printer service.
You can disable the connection to HP ePrint if required for security. At the front panel, tap , then at the right top corner of the page, then Services > HP Connected > HP ePrint connectivity > Disable. Disable just puts the remote printing function on hold. If you want to resume using it, you just need to re-enable it in the same menu. No more setup steps are required. If you want to disable remote printing permanently, tap Remove.
Front-panel security settings From the front panel, you can tap , then Security, to control some of the features of the printer: ● User sessions: Enable or disable automatic log-out after 1, 3, or 5 minutes. ● Embedded Web Server: Enable or disable the Embedded Web Server. ● Printing & management Web services: Enable or disable Web services that are used by printing and management tools such as the HP Utility, HP Click, and SDK for RIPs.
Specific Windows drivers The following drivers are recommended: ● The raster driver—best for CAD, GIS, and office applications ● The PostScript driver with Windows 7 or Windows Server 2008R2—best for photos, and applications that require accurate color ● The PDF driver with Windows 8, Windows Server 2012, or later—best for photos, and applications that require accurate color HP DesignJet Universal Print Driver for Windows The Universal Print Driver (UPD) is recommended if you have a fleet of HP Design
Then select one of the following options: ● Select Automatic to let the printer determine which type of file it is receiving. This is the default setting; it works for most software applications. You should not normally need to change it. ● Select HP-GL/2 only if you are sending a file of that type directly to the printer, without going through a printer driver. ● Select PDF only if you are sending a file of that type directly to the printer, without going through a printer driver.
If your mouse is connected by USB, you can use the mouse wheel to enlarge the elements of the user interface. See http://www.hp.com/hpinfo/abouthp/accessibility/ for information about the HP Accessibility Program, and HP's commitment to making its products and services accessible to people with disabilities. Other sources of information The following documents can be downloaded from http://www.hp.com/go/Z6/manuals (if you have a Z6) or http://www.hp.
2 ENWW Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● Sensitive-paper mode (Z6dr and Z9+dr only) ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Feed and cut the paper ● Maintain paper ● Change the drying time ● Turn the automatic horizontal cutter on and off ● Turn the automatic vertical trimmer on and off (Z6dr and Z9+d
General advice CAUTION: Before starting a paper loading process, ensure you have enough room around the printer, both in front and behind. CAUTION: moving. Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from CAUTION: All paper must be 280 mm (11 in) or longer. A4 and letter paper cannot be loaded in landscape orientation. TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
2. Remove the black end of the spindle from the printer, then the blue end. CAUTION: WARNING! 3. Be sure to remove the black end first. Removing the blue end first could damage the black end. Do not insert your fingers into the spindle supports during the removal process. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle.
5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown (the black stop shows the correct orientation of the paper). If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: The illustrations show the printer as viewed from the front. However, if you load the paper while standing behind the printer, the blue stop is inserted into the right-side holder.
Load a roll into the printer To start this procedure, you must have a roll loaded on the spindle. See Load a roll onto the spindle on page 26. TIP: If your printer accepts two rolls, do not try to open both roll covers at once; this may cause problems. Always close one cover before opening the other. NOTE: The first three steps below are optional: you can start with step 4.
5. Rest the blue end of the spindle on the left roll holder. 6. With both hands, push the spindle into both roll holders at the same time. 7. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the paper slightly and cut a straight edge. 8. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. TIP: When loading the upper roll, avoid inserting roll paper into the cut-sheet slot.
9. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it beeps, then feeds it in automatically. 10. If the leading edge of the paper has a barcode, the printer reads and then cuts off the barcode; you should remove and discard the cut strip of paper. 11. If the leading edge of the paper has no barcode, the front panel prompts you to select the paper category and type.
1. Tap , then the roll icon, then Unload. 2. You may need to open the roll cover. 3. If the roll is uncuttable, see Manual unload procedure on page 32. Roll out of paper procedure If the end of the paper is no longer attached to the core, pull out the paper from the printer. Pull from wherever the paper is accessible; the rear of the printer is recommended. You may need to open the roll cover.
4. Z6dr/Z9+dr only: If a roll is already loaded, you have to wait while it is withdrawn to the standby position; it can be printed on again without reloading as soon as the sheet paper has been unloaded. NOTE: On dual-roll models, if at any time you open a roll cover while that roll is in the standby position, the roll will be automatically unloaded, and you will have to reload it the next time you want to print on it. 5.
4. When prompted by the front panel, insert the sheet into the input tray at the rear of the printer. The side to be printed is facing us in the illustrations; it will be facing up within the printer. 5. Load your sheet aligned with the load line and insert it until the paper will not continue; with thicker sheets, you feel resistance. WARNING! Do not push your fingers inside the printer's paper path. 6. Tap the OK key on the front panel to feed the paper into the printer.
Sensitive-paper mode (Z6dr and Z9+dr only) The printer’s sensitive-paper mode is designed to ensure the highest-quality prints on paper particularly vulnerable to deformations or scratches, such as film. By default, for some categories of vulnerable paper, the printer will ask whether you want to load it as sensitive paper. If you want the printer to ask you every time you load a roll, go to the front panel and tap , then , then Paper source > Ask how to load.
Paper presets Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different paper type. For example, some may need more ink and some may require a longer drying time. So the printer must be given a description of the requirements of each paper type. This description is called the paper preset.
1. Go to the Color Center tab in the HP Utility for Windows, or to the Paper Preset Management group in the HP Utility for macOS. 2. Click Create Paper Preset under Windows, or the + icon under macOS. 3. Select a paper category from the drop-down menu. The paper category determines the amount of ink used and other basic printing parameters. For more information about the printing parameters, see Paper type is not in the driver, HP Utility, or front panel on page 149. 4. Enter your paper's name.
NOTE: The paper-length estimate is available only if the printer registered the amount of paper that was on the roll when you loaded it. To provide this information to the printer, specify the roll length on the front panel when loading the paper, or load a roll that has the paper-data barcode printed on it. NOTE: The barcode and text are printed on the roll only when the loading and unloading processes are started from the front panel's Paper menu.
CAUTION: Remove the cut piece from the output tray. If strips or short prints are left in the output tray the printer could jam. NOTE: TIP: Photo and coated paper requires careful handling, see Print is scuffed or scratched on page 166. To move the paper without cutting it, see Move the paper on page 38.
Turn the automatic horizontal cutter on and off To turn the printer's horizontal cutter on or off, go to the front panel and tap , then Default printing configuration > Cutter > Horizontal cutter, and change the cutter option. The default setting is On. IMPORTANT: When printing with HP Click, enable and disable the setting on the front panel. NOTE: If the cutter is turned off, it will not cut the paper between jobs, but it will continue to cut the paper on loading, unloading and switching between rolls.
NOTE: If you decide to use the take-up reel during printing, familiarize yourself with the procedural steps before tapping the Enable button. Attaching the take-up reel during printing requires you to complete the procedure while the printer is feeding and printing paper. Attaching the take-up reel during printing saves approximately 1.5 m (4.9 ft) of paper.
5. Lift the lever to unlock the paper stop from the take-up reel and put it aside. 6. Slide the core onto the take-up reel. The core should be at least as wide as the paper. 7. Put the paper stop back onto the take-up reel, and lock it with the lever. 8. Load the take-up reel into the printer by pushing firmly on both ends. WARNING! 42 Take care not to get your fingers trapped.
9. Ensure that the lever of the take-up reel is at the lowest position. 10. Advance the paper by tapping the Advance/Rewind buttons on the front panel. 11. Pull down the center of the paper's leading edge to straighten the paper. Do not attempt to pull more paper out of the printer. NOTE: If you are attaching the take-up reel during printing, you do not need to pull the paper taut. Tape the paper to the core when an adequate length of paper has fed from the printer after printing begins. 12.
13. Tape the leading edge of the paper to the core in the center, then at each side. Make sure that the paper is straight. NOTE: Depending on whether you want to print the images facing in or out, place the tape accordingly. 14. Tap the button on the front panel to advance the paper, creating a loop. 15. Press the blue up-arrow on the take-up reel motor to rotate the reel one full turn. This will help to support the weight of the tension bar. 16. Press the button to advance the paper again.
18. Fit the tension bar into the supports at either side. WARNING! Take care not to get your fingers trapped. 19. Use the winding-direction switch on the take-up reel motor to select the winding direction. Setting 1 winds the paper so that the printed image faces in. Setting 2 winds the paper so that the printed image faces out. NOTE: You need to have taped the leading edge appropriately for the winding direction you intend to use. See step 13.
Paper types tested with the take-up reel Family Paper type Variable Front Tension Kit recommended? Photo paper HP Premium Instant-dry Gloss Photo Paper No HP Premium Instant-dry Satin Photo Paper No HP Everyday Instant-dry Gloss Photo Paper No HP Everyday Instant-dry Satin Photo Paper No HP Universal Instant-dry Gloss Photo Paper No HP Universal Instant-dry Satin Photo Paper No HP Premium Matte Photo Paper No HP Production Matte Poster Paper No HP Production Satin Poster Paper No Photo
Family Fine art material Paper type Variable Front Tension Kit recommended? Coated Paper Yes Heavyweight Coated Paper No Super Heavyweight Coated Paper No HP Artist Matte Canvas No HP Matte Litho-realistic Paper No HP Professional Matte Canvas No Canvas No Canvas (less ink) No Unload the take-up reel WARNING! ENWW Take care not to get your fingers trapped. 1. On the printer's front panel, tap , then Output options > Take-up reel > Detach. 2.
3 48 Working with two rolls (Z6dr/Z9+dr only) ● Advantages of a multiroll printer ● How the printer allocates jobs to paper rolls Chapter 3 Working with two rolls (Z6dr/Z9+dr only) ENWW
Advantages of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
– Type is: Use Printer Settings – Paper source: Use printer settings – Roll switching policy: Minimize paper waste TIP: You can also save paper in some cases by rotating or nesting your images. See Use paper economically on page 69.
4 ENWW Networking ● Introduction ● Control network protocols ● Front-panel menu items ● Link configuration methods ● Troubleshooting 51
Introduction The printer provides a single RJ-45 connector port for a network connection. In order to meet Class B limits, the use of shielded I/O cables is required. The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u 100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks.
Menu item Sub-menu item Sub-menu item Values and description IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Bootp: Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server. DHCP (default): Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew menus are available to set DHCP lease options.
Menu item Sub-menu item Sub-menu item Values and description Address Use this item to manually configure an IPv6 address. Manual Settings: Use the Manual Settings menu to enable and manually configure a TCP/ IPv6 address. Enable: Select this item and choose On to enable manual configuration, or Off to disable manual configuration. Address: Use this item to type a 32 hexadecimal digit IPv6 node address that uses the colon hexadecimal syntax.
Menu item Sub-menu item Sub-menu item Reset Security Values and description Specify whether the current security settings on the print server will be saved or reset to factory defaults. No (default): The current security settings are maintained. Yes: Security settings are reset to factory defaults. Link Speed The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server.
Troubleshooting IO Configuration card The IO Configuration card provides comprehensive print server status. The information provided is an important diagnostic tool, especially if network communication is not available. For a description of messages that may appear on the card, see the HP Jetdirect Print Servers Administrator’s Guide for your print server model. For detailed connectivity information, go to the Connectivity menu and click Network card or Services card to see all the information available.
3. Consider switching to another network connector in the network switch, hub, or device to which the printer is connected. 4. Manually configure the link setting to match the port configuration of the network hub or switch. For manual configuration methods, see Link configuration methods on page 55. Turn the printer off, then on again, to re-initialize the setting. 5. Print a Connectivity Configuration page and check link settings.
● Remember that very large prints may take some time to receive, process and print. ● If your printer displays warning or error messages that require action, take the required action before trying to print. Cannot access the Embedded Web Server 1. If you have not done so already, read Embedded Web Server on page 15. 2. Make sure that Embdedded Web Server functionality is enabled in the printer: from the front panel, tap , then Security > Connectivity > Embedded Web Server (EWS) > On. 3.
5 ENWW Printing ● Introduction ● Print from a USB flash drive ● Print from a computer using a printer driver ● Advanced print settings 59
Introduction There are various different ways in which you can choose to print, depending on your circumstances and preferences: ● Print a TIFF, JPEG, HP-GL/2, RTL, PDF, or PostScript file directly from a USB flash drive. See Print from a USB flash drive on page 60. ● Print a TIFF, JPEG, HP-GL/2, or PDF file directly from a computer connected to the printer, using HP Click Printing Software. See http://www.hp.com/go/DesignJetclick.
The following settings are available: ● Quickset name allows you to name the quickset you are working with. ● Output scale allows you to resize the print in two different ways: to a percentage of its original size, or to fit a particular paper size. The default is 100% (its original size). ● Print quality allows you to set the print quality to Fast, Normal, or Best. ● Color options allows you to choose color or grayscale.
Select print quality The printer has various print-quality options because best-quality printing requires some loss of speed, while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed. With some paper types, you can choose a compromise position between the two. Alternatively, you can select from the custom options: Best, Normal and Fast.
● In the macOS Print driver dialog: Go to the Paper/Quality panel and look at the Quality Options section. If you select Standard quality options, you will see a simple slider with which you can select speed or quality. If you select Custom quality options, you will see the more specific options described above. ● Using the front panel: Tap , then Default printing configuration > Print quality.
Use the Windows printer driver (version 3) 1. Click the Paper/Quality tab. 2. Click Custom. 3. Enter the name and dimensions of your new paper size. 4. Click OK. The new paper size is automatically selected. Use the Windows printer driver (version 4) 1. Click the Paper tab. 2. Click Document size. 3. Enter the dimensions of your new paper size into the two fields in the custom area. 4. Click the arrow button.
● If a printer queue is shared from another computer, this paper size will not appear on the driver´s document size list. A Windows form in a shared queue needs to be created in the server. ● If the printer queue is deleted, the paper size is not deleted. Use the macOS printer driver 1. Go to the Page Setup dialog. NOTE: 2. If your application offers no Page Setup dialog, use the Print dialog. Select Paper Size > Manage Custom Sizes.
Supported paper type for borderless printing HP DesignJet Paper types Z6, Z9+ Photo, polypropylene, and backlit roll paper Z6dr, Z9+dr All, except adhesive and third-party canvas Print on loaded paper To print a job on whichever paper is loaded in the printer, choose the following Paper Type option in your printer driver: ● In the Windows driver dialog: Select the Paper/Quality or Paper tab (depending on the driver version), then select Use Printer Settings in the Paper Type drop-down list.
● In the macOS Print dialog: Click Paper handling, check the box Scale to fit paper size, and select the paper size to which you want to scale the image. For example, if you have selected ISO A2 as the paper size and you print an A3-sized image, it is enlarged to fit the A2 paper. If the ISO A4 paper size is selected, the printer reduces a larger image to fit the A4 size. ● Using the front panel: Tap , then Default printing configuration > Paper options > Resize.
NOTE: The Show preview before printing box appears in the driver dialog only if HP Print Preview is installed in your computer. See HP Print Preview on page 14. – ● Use your application's print preview option. To preview a print under macOS, you have the following options: – Use your application's print preview option. – There is no Preview button at the bottom of the Print dialog box in the latest versions of macOS.
If you have a high-resolution image If your image has a resolution greater than the rendering resolution (which you can see in the Custom Print Quality Options box under Windows), print sharpness may be improved by selecting the Maximum detail option. This option is available only if you are printing on glossy paper and you have selected Best print quality. ● In the driver dialog (macOS Print dialog): Select Custom instead of Standard print-quality options, then click Best and check the Maximum detail box.
You can also select the Layout/Output or Layout tab (depending on the driver version) and then select one of the Rotation options. – In the macOS Print dialog: Select the Finishing panel, then Remove Blank Areas and/or Rotate. ● If you check the print preview on your computer before printing, you can sometimes avoid wasting paper on prints containing obvious mistakes. See Preview a print on page 67.
Which pages qualify for nesting? In order to be in the same nest, the individual pages must be compatible in all of the following ways: ● All pages must have the same print quality setting (Economode, Fast, Normal or Best). ● The Maximum Detail setting must be the same on all pages. ● The Layout/Margins setting must be the same for all pages. ● The Mirror Image setting must be the same for all pages. ● The Rendering Intent must be the same for all pages.
How long does the printer wait for another file? So that the printer can make the best nest possible, it waits after a file has been received to check whether a subsequent page will nest with it or with pages already in the queue. This waiting period is the nest wait time; the factory default nest wait time is 2 minutes. This means that the printer waits for up to 2 minutes after the last file is received before printing the final nest.
Protect a paper type You can protect selected paper types to avoid printing on them unintentionally. A protected paper type will be printed on only when the paper type is explicitly specified in the job. To protect a paper type, go to the front panel and tap , then Job management > Roll policies > Protected paper types, then select the paper type that you want to protect. When a paper type is protected, the icon appears before the paper name.
Recommended settings for unattended printing (continued) 74 Print type Print mode Maximum detail Drying time Paper types Maps Best Off Optimal Coated, Heavyweight Coated, Glossy Renderings, photographs Best Off Optimal Coated, Heavyweight Coated, Glossy Chapter 5 Printing ENWW
6 ENWW Mobile printing ● Mobile printing ● Print from in-OS ● Print by email (HP ePrint) ● Print and share from the HP Smart App ● Mobile specifications 75
Mobile printing You can print to your printer from many mobile devices and from almost any location.
1. Choose your content. Open the document or photo you want to print, tap the menu icon and select Print. 2. Choose your printer. Select from the list of printers that appears. 3. Confirm that the correct printer and print setting are selected. Tap Print and collect your printed documents. NOTE: Printing will be available only from applications that offer printing or sharing. Print by email (HP ePrint) IMPORTANT: To enable email printing, see Enable email printing with HP ePrint on page 19.
7 Job queue management ● ● 78 Job queue in the front panel – Job queue actions – Solve output mismatch – Job queue options – Default printing preferences – Job deletion Job queue in the Embedded Web Server or HP DesignJet Utility – Job queue page – Prioritize a job in the queue – Delete a job from the queue – Reprint a job in the queue – Job status messages Chapter 7 Job queue management ENWW
Job queue in the front panel Tap on the home screen to view the job queue on the front panel. The print queue includes jobs that are being received, parsed, rendered, printed, already printed, and so on. Tap the name of the job to see all the job details, including information about status, pages, copies, total, and preview. In an active queue, the job you are printing appears in the middle of the queue, with printed jobs below and jobs to be printed above. You can scroll up and down.
On hold The job will not be printed until you take some action. You should respond in one of the following ways: ● On hold: Private job: Enter the PIN required to print the job. The job will be deleted from the queue after printing. ● Oh hold: Personal job: The job is not automatically printed: you must select it from the queue. No details can be seen. ● On hold to preview: The job is not automatically printed: you must select it from the queue.
Select when to print a job NOTE: The When To Start Printing options cannot be used with PostScript jobs. You can select at what point you want to print a job in the queue. Tap , then Job management > When to start printing. There are three options you can select: ● When After Processing is selected, the printer waits until the whole page has been processed and then it starts to print. This is the slowest setting but ensures the best print quality in large or complex prints.
– Use most depleted roll (Z6dr/Z9+dr only): When there are two or more rolls with the same paper type and width, the roll selected is the roll with less paper. – Paper type protection (Z6dr/Z9+dr only): You can avoid printing accidentally on special paper types by protecting them. Protected types are eligible for printing only when paper type or roll are specified in the job. See also Protect a paper type on page 73.
, then Mismatch actions; or by tapping , then Job management > Mismatch actions > Output mismatch. ● Pause and ask: Printing stops until the correct output is available. This option is recommended when the printer is attended. A message will appear asking what you want to do: cancel the job, print anyway, put on hold, or load paper. ● Hold job and continue with next: Put mismatched jobs on hold until the correct output is available, and continue printing the rest of the job queue.
Job queue in the Embedded Web Server or HP DesignJet Utility The HP DesignJet Utility provides a different way of accessing the Embedded Web Server's job management facilities, but the facilities are exactly the same whether you use the Embedded Web Server or the HP DesignJet Utility. To see the queue in the Embedded Web Server, select the Main menu, then Job queue. To see the queue in the HP Utility, select the printer, then Admin, then the Job Center.
If nesting is turned on, the prioritized job may still be nested with others. If you want this job to be printed next, without waiting to finish the nesting countdown, click the Start print button in the nesting section. In the following cases, the Next print button is not displayed: ● The job is already at the front of the queue. ● The job is on hold—in this case the Resume printing button is displayed instead. ● The job has finished—in this case the Reprint button is displayed instead.
● Ejecting page ● Canceling: The job is being canceled, but will remain in the printer job queue. ● Deleting: The job is being deleted from the printer. ● Printed ● Canceled: The job has been canceled by the printer. ● Canceled by user ● Empty job: The job does not contain anything to print. Reactivate a job on hold When the printer puts a job on hold you receive an alert, see Alerts on page 189, which explains why the job is on hold.
8 ENWW Color management ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color profiling ● Color management from printer drivers ● Color management from the front panel 87
Introduction Color management is performed using a set of software tools that allow you to reproduce a color as accurately as possible on any display or printing device. In addition, your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results.
You can check the color calibration status of the currently loaded paper at any time by going to the front panel and tapping ● , then , then Color calibration status. The status may be one of the following: Recommended: The paper has not been calibrated. NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to Recommended.
Z9+ example chart 2. The chart is allowed to dry for a period of time that depends on the paper type, so that the colors have time to stabilize. 3. The chart is scanned and measured. 4. From the measurements, the printer calculates the necessary correction factors to apply for consistent color printing on that paper type. It also calculates the maximum amount of each ink that can be applied to the paper.
printed; macOS: Scan ICC profiling chart and create ICC profile). In this case the spectrophotometer takes a while to warm up before it is ready to scan. 4. Enter the name of your new profile. 5. The HP Utility may prompt you to calibrate the paper. 6. A profiling chart is printed. Unlike a calibration chart, most of the patches contain combinations of more than one ink. The printer automatically chooses the profiling chart for the paper size loaded.
Windows procedure 1. Go to the Color Center in the HP Utility, and click Profile Management. 2. Select the paper type that you will use with the ICC profile, and click 3. Select the file containing the ICC profile. at the bottom of the dialog box. NOTE: ICC profile file names have the extension ".icc" (for International Color Consortium) or ".icm" (for Image Color Matching). 4. Check the ICC profile name, then click Next. 5.
macOS procedure 1. Go to Paper Preset Management in the HP Utility and select the ICC profile. 2. Click at the bottom of the window, then Restory factory ICC profile. Color management from printer drivers Color management options The aim of color management is to reproduce colors as accurately as possible on all devices: so that, when you print an image, you see very similar colors as when you view the same image on your monitor.
You can select color printing explicitly in the following ways: ● In your application program: Many programs provide this option. ● In the Windows driver dialog: Go to the Color tab and look at the Output Color or Color Options section (whichever is available in your driver). Select Print in color. ● In the macOS Print dialog: Go to the Color Options panel and select Color from the Mode drop-down list.
The page shows all the available PANTONE formulas in named tabs. Inside each tab, a virtual repeater holds all the strips, represented by several elements: a checkbox to select the strip, the strip colors with the name, and the name of the strip at the bottom. When you select at least one strip, the Print button is enabled. When you click the Print button, a pop-up opens that lets you select the type of paper that will be used to print the selected PANTONE strips, and review the selected strips.
The paper-source drop-down list shows first the papers that are already loaded in any of the in-trays, then the rest of the available papers. If you select a paper that is not already loaded, the job will be held in the printer until the paper is loaded. The Print button is not enabled until you select a paper from the paper-source drop-down list.
Default RGB source profiles Your printer is provided with the following color profiles: ● None (Native): For use when the color conversion is done by the application or operating system, and therefore the data arrive at the printer already color-managed. Available for PostScript and PDF drivers only. ● sRGB IEC61966-2.1 is the standard followed by typical PC monitors.
9 98 Practical printing examples ● Print a draft for revision with the correct scale ● Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro ● Print a document with the correct colors ● Print a project ● Print a presentation ● Print and scale from Microsoft Office ● Print a borderless job using the vertical trimmer Chapter 9 Practical printing examples ENWW
Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to check the page size. 2. Select File > Print and ensure that Page Sizing & Handling is set to Actual size. NOTE: ENWW The page size will not be automatically selected according to the drawing size. 3.
Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro Using a raster driver 1. Open a multipage job in Adobe Acrobat Reader or Adobe Acrobat Pro (HP recommends always using the latest version). 2. Click File > Print. 3. Select the printer and driver. 4. Check the Choose paper source by PDF page size box. 5. Adjust other properties in the driver properties window, as required. 6. Click the Print button.
4. Check the Choose paper source by PDF page size and Use custom paper size when needed boxes. 5. Adjust other properties in the driver properties window, as required. 6. Click the Print button. If you checked the Use custom paper size when needed box, the pages will be printed on paper sizes corresponding to the page sizes in the original document.
Print a document with the correct colors This section demonstrates how to print a document from Adobe Acrobat and Adobe Photoshop, with the emphasis on color management. Using Adobe Acrobat Reader Acrobat Reader is the most basic application for PDF files; several color management tools common in more sophisticated applications are not explicitly present, and work by default with presets that cannot be changed.
3. Adjust the color settings in the driver properties window. Click the Properties button in the Print dialog and set the Color option in the Color tab. If you have a V4 driver, check the box Printer Managed Colors, and select the most convenient source profile. Click OK. 4. If you have a V3 driver, click the Advanced button in the Print dialog box to set color management options. Check the box Let printer determine colors. NOTE: 5. ENWW If you are using the PDF driver, you can skip this step.
Using Adobe Acrobat Pro Acrobat Pro is a professional application that allows full color management. This section briefly describes the options to select a working color space, convert images to a desired color space, and print. 1. PDF files may not contain a color profile. In the absence of a color profile, Acrobat uses a working color space by default. To choose a working color space, first click Edit > Preferences. 2.
3. PDF files can contain elements with different color profiles. Some may have color profiles, some may not. The working color space will affect only those without a color profile. If you want to attach a specific color profile to the document, you must convert the contents of the document as follows. First, select Convert Colors from View > Tools > Print Production or by clicking the icon in the status bar. 4.
6. If you have the V3 driver, click the Advanced button in the Print dialog box, set Color Handling to Printer Color Management, and click OK. NOTE: 7. If you are using the PDF driver, you can skip this step. In the Print dialog box, click the Print button to print the document.
Using Adobe Photoshop 1. In Photoshop, click File > Print, then select your printer. 2. In the Color Management section, set the Color Handling option to Printer Manages Colors. 3. In the driver’s Color tab, ensure that the color management option is Printer managed colors. This is the correct option because you have already selected Printer Manages Colors in Photoshop. Print a project This section demonstrates how to print a project from AutoCAD. Using Autodesk AutoCAD 1.
2. Click the Plot icon at the top of the window. 3. The Plot window opens. 4. You can see further options by clicking the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing. 5. Select your printer and click the Properties button.
6. Select the Device and Document Settings tab, and click the Custom Properties button. 7. In the Paper/Quality or Paper tab (depending on the driver version), select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Protect a paper type on page 73). 8. Select the print quality (your own choice between speed and quality of printing). 9.
10. Select the Layout/Output tab, then select the Autorotate option. Autorotation can help to avoid wasting paper. 11. Click the OK button and save your configuration changes to a PC3 file. 12. When you have clicked the OK button in the Plot window, the printer will construct a print preview. Using clip contents by margins You can select this margins option from Advanced settings > Paper > Layout/Margins > Print with margins > Layout > Clip contents by margins.
2. Click the Plot icon at the top of the window. 3. Ensure that the correct printer is selected, then click the Properties button. 4. Select the Device and Document Settings tab, and click the Custom Properties button. 5. In the Paper/Quality tab, select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Protect a paper type on page 73). 6.
8. Select the Layout/Output tab, then select the Autorotate option. Autorotation can help to avoid wasting paper. 9. Click the OK button and save your configuration changes to a PC3 file. 10. When you have clicked the OK button in the Plot window, the printer will construct a print preview. Using Adobe Photoshop 1. In Photoshop, click File > Print and then select your printer. 2. Click Print settings, then select the Paper/quality tab.
3. Choose from the available paper sizes. If you do not find the paper size that you intend to use, click the Custom button. Enter the width, the length and the name of your custom paper size. Click the Save and OK buttons. 4. Select Show preview before printing. You may also wish to change the default paper source, paper type and print quality. 5.
If you have a Z6dr or Z9+dr, you can enable the vertical trimmer and cut the left and right edges of the paper. Using Microsoft Project 1. Click File > Print. 2. Select your printer's name. 3. In the Settings section, you can choose the pages to print, the orientation, and the paper size. 4. Click Page Setup to choose the Paper Size you want.
5. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Use printer settings and Paper Type: Use Printer Settings. 6. Click Layout/Output > Resizing options to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Microsoft Excel 1. Click File > Print. Select your printer's name, then click the back arrow to leave the File menu. 2.
Print settings with a V3 driver 1. Open a file. 2. Click File > Print. 3. Select the printer and driver. 4. Select the original paper size of the document. If is not a standard paper size, create a custom paper size. 5. Click the Margins/Cutter Settings button to go to the Layout and cutter options window. 6. Select Borderless, and check the Vertical trimmer box. Print settings with a V4 driver 1. Open a file. 2. Click File > Print. 3. Select the printer and driver.
4. Select the original paper size of the document. If is not a standard paper size, create a custom paper size. If you are not printing with a PDF driver and not using Adobe Acrobat, select the original paper size of the document. ENWW 5. Select the Output tab, and check the Vertical trimmer box. 6. Select the Layout tab, then select Borderless.
10 Retrieving printer usage information Get printer accounting information There are different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 118. ● View ink and paper usage for each of your recent jobs, see Check usage statistics for a job on page 121. ● Use a third-party application to request printer status, printer usage or job accounting data from the printer through the Internet.
ENWW – Blueprint: Any content type printed on blueprint paper – Premium quality image: Any content type printed on premium paper ● Ink usage displays the ink consumed in milliliters, by category, and the total amount. ● Paper area usage displays the paper area usage in English or metric units of area, by category, and the total amount. ● Paper length usage displays the paper usage in English or metric units of length, by category, and the total amount.
● The Ink tab displays the ink consumed by each cartridge in milliliters, and the total amount of ink consumed. ● The Paper tab displays the amount of paper used and the total at the top, divided into paper categories or families. Usage can be seen at each level. When you tap , a message is displayed: The usage report was sent to the job queue and will be printed soon. All the values can be displayed in English or metric units.
The usage page shows all the printer usage information separated into various tables: ● Summary: The total ink usage and the total paper usage (in units of area and length). ● Print categories usage: The ink and paper usage and the number or pages printed for the different print categories (content type, such as mono lines, color lines, premium quality image, blueprint paper). This table information is shown only if the Show application categories printer setting is enabled.
● Type: The type of job ● Source: The source of the job: USB, network, and so on ● Print quality: The print quality used to print the job ● Copies: The number of copies requested (cumulative after reprints) ● Pages: The number of pages completed ● Status: The status of the job: printed, canceled by user, and so on ● Total cost: The total cost of the job (visible if cost assignment is enabled) ● Paper type: The paper type used for the job ● Paper area: The used paper area of the job ● Pape
– Currency: Enter any three-letter currency code. – Paper usage: Select the units, English or metric. ● Print categories cost: Can be enabled or disabled. When enabled, you can assign a cost to each category, and select the units of the cost (per millimeter, or the option selected in the previous Units section). The cost is a number with two decimal digits of precision. Disabled categories are displayed grayed out. ● Ink usage cost: Can be enabled or disabled.
11 Handling ink cartridges and printheads ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead ● Safe mode 124 Chapter 11 Handling ink cartridges and printheads ENWW
About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. To purchase additional cartridges, see Accessories on page 140. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 199). Avoid touching pins, leads and circuitry. NOTE: Dynamic security enabled printer. Only intended to be used with cartridges using an HP original chip.
NOTE: When a cartridge runs out of ink, the current job is not automatically canceled: unless you cancel it manually, it will resume printing when the empty cartridge has been replaced. If there is a delay in replacing the cartridge, you may see some banding effect on the print. 1. From the front panel, tap , then , then Replace ink cartridges. 2. If you have a Z6 printer, open the ink cartridge cover on the right of the printer.
Insert an ink cartridge 1. Before removing the cartridge from its wrapping, shake it vigorously. 2. Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters (for example, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. 3. Insert the ink cartridge into its slot. 4. Push the cartridge into the slot until it snaps into position. If you have difficulty, see Cannot insert an ink cartridge on page 179. 5.
The use of refilled or altered ink cartridges has several serious disadvantages: ● There is some risk of damaging the printer. In this case the printer warranty will not be valid for any printer repairs that are related to the cartridge, nor for any problems due to ink contamination. ● You will invalidate the warranty of all printheads of the same color used in the printer subsequently. ● Print quality may be impaired.
You can also get most of this information from the HP DesignJet Utility. In the HP DesignJet Utility for Windows, select the Overview tab, then the Supplies tab. For an explanation of the printhead status messages, see Printhead status messages on page 185. If the warranty status is See warranty notes, this indicates that non-HP ink is being used. See the Legal Information document provided with your printer for details of the warranty implications. Remove a printhead CAUTION: moving.
5. Pull the handle up and toward you to release the wire loop. NOTE: The illustrations below are for a Z9+ printer; the procedure is similar if you have a Z6 printer. 6. Push the handle back to raise the lid. 7. This gives you access to the printheads. 8. To remove a printhead, lift up the blue handle.
9. Using the blue handle, use steady force to disengage the printhead. 10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. Insert a printhead NOTE: You cannot insert a new printhead successfully if either of the connected ink cartridges is empty, or nearly empty.
2. The printhead is designed to be inserted into any of the available slots. Once the printhead is inserted into a specific slot, it will be set up to work only with that combination of colors. For this reason, it is important to mark the printhead with its specific color, on the label that comes with it, matching the color of the carriage slot into which the printhead is to be inserted. 3. Insert the new printhead into its correct slot in the carriage.
4. Insert all other printheads that need to be installed, and close the carriage lid. 5. Ensure that the end of the blue handle catches the wire loop on the near side of the carriage. 6. Lower the handle to rest on the carriage cover. When all the printheads have been inserted correctly and are accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted.
7. Close the window. 8. The front-panel display confirms that all printheads are correctly inserted. The printer starts checking and preparing the printheads. The default routine process, when all printheads are changed, takes 10 minutes. If the printer finds problems in preparing the printheads, it takes longer, up to 45 minutes. For a single printhead insertion, the times vary between 2 and 45 minutes.
12 Maintaining the printer ENWW ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure File Erase ● Disk Wipe 135
Check printer status You can check the current status of the printer in the following ways: ● If you access the Embedded Web Server, you see information about the general status of the printer. ● At the front panel, you can see information about paper, ink levels, ink cartridges, and printheads by tapping the corresponding icon. If there are any current alerts, the upper row of the home page shows the top-priority alert.
If you need to leave the printer turned off for a long time, follow the additional steps below: 1. Turn off the power using the power key on the front panel. 2. Disconnect the printer's power cable. CAUTION: printer. Do not turn the printer upside down: ink could escape from the service station and damage the When reconnecting the power cable, remember to route the cable tidily along the back gutter.
Important notes ● Your printer must be connected to the Internet; see Set up printer services on page 18. ● To configure automatic firmware updates, you can use the front panel or the Embedded Web Server; see Configure firmware updates on page 20. ● If an administrator password has been set, it will be required to change these settings. ● A firmware update package can be large; you may want to consider whether there are any implications for your network or Internet connection.
Secure File Erase The printer's hard disk is used as a temporary storage area for print jobs. The Secure File Erase facility can completely erase your information from the hard disk to protect it from unauthorized access. It begins to do so as soon as you turn it on, but old temporary files that were already on the hard disk are not erased retroactively. If you want to erase the old files too, see Disk Wipe on page 139.
13 Accessories ● How to order supplies and accessories ● Introduction to the accessories ● Disposal instructions 140 Chapter 13 Accessories ENWW
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hplfmedia.com on the Web. ● Contact HP Support (see Contact HP Support on page 193). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
● (L) indicates papers available in Latin America ● (N) indicates papers available in North America If the part number is not followed by parentheses, the paper is available in all regions. Roll paper Paper type g/m² Length Width Product number 30.5 m (100 ft) 610 mm (24 in) Q6626B (ELN) 914 mm (36 in) Q6627B (AELN) 1066 mm (42 in) Q6628B (ELN) 594 mm (23.39 in) (A1) Q8003A (AJ) HP Bond and Coated Paper HP Super Heavyweight Plus Matte Paper HP Universal Bond Paper 200 80 45.
Roll paper (continued) Paper type HP Universal Coated Paper HP Universal Heavyweight Coated Paper g/m² 90 131 Length Width Product number 91.4 m (300 ft) 914 mm (36 in) C6980A 45.
Roll paper (continued) Paper type g/m² Length Width Product number 30.5 m (100 ft) 594 mm (23.
Roll paper (continued) Paper type HP Matte Litho-realistic Paper, 3-in Core g/m² 269 Length Width Product number 30.5 m (100 ft) 610 mm (24 in) K6B77A 914 mm (36 in) K6B78A 1117 mm (44 in) K6B80A Order other accessories The following accessories can be ordered for your printer.
Disposal instructions HP provides many free and convenient ways to recycle your used original HP ink supplies. Additionally, HP provides a free program for business customers to return signage printed using selected recyclable HP largeformat papers. For more information about these HP programs, see http://www.hp.com/recycle.
14 Troubleshooting paper issues ENWW ● Paper cannot be loaded successfully ● Paper type is not in the driver, HP Utility, or front panel ● Printer printed on the wrong paper type ● Automatic cut not available ● On hold for paper ● Roll paper will not advance ● Paper has jammed ● Strip stays on the output tray and generates jams ● Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only) ● Printer displays out of paper when paper is available ● Prints
Paper cannot be loaded successfully ● Ensure that no paper is already loaded. ● Ensure that the paper is far enough inside the printer: you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the frontpanel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
● Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-panel display. ● Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets. In case of any problem, follow the instructions given on the front-panel display. If you would like to start the load process again, cancel the process on the front panel; the printer ejects the sheet.
Further notes ● For thin papers (< 90 g/m2) uncoated papers (for example, plain paper or bright white paper) select paper type Bond and Coated Paper > Plain Paper. ● For light coated papers (< 110 g/m2), select paper type Bond and Coated Paper > HP Coated Paper. ● For heavyweight coated papers (< 200 g/m2), select paper type Bond and Coated Paper > Heavyweight Coated Paper.
Otherwise, select a category with high carriage position. Ensure that ink quantity and paper finish remain the same. After printing, colors are not saturated enough This may happens when too little ink is used. To use more ink, select a category with more ink from the table. Ensure that carriage position and paper finish remain the same.
If I load a new roll of paper, will jobs that were on hold for paper be automatically printed? Yes. Every time a new roll of paper is loaded, the printer will check if there are any jobs on hold for paper that could be printed on the loaded roll. I don’t like jobs being put on hold for paper. Can I prevent it? Yes, this can be done from the front panel: see Solve paper mismatch on page 82.
2. Open the window. 3. Try to move the printhead carriage out of the way. 4. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. CAUTION: ENWW Do not move the paper sideways, as it could damage the printer.
5. Rewind the roll. 6. If the paper is stuck and cannot be rewound further, cut it from the roll. 7. Remove all pieces of paper from the rear of the printer. 8. Close the window.
9. Turn on the printer. 10. Reload the roll, or load a new sheet see Paper handling on page 25. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
● Ensure that the basket is not full. ● Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll, or remove prints manually as they are completed. Sheet stays in the printer when the print has been completed The printer holds the paper to allow the print to dry after printing, see Change the drying time on page 39. If the paper is only partially ejected after the drying time, gently pull the sheet out of the printer.
ENWW 4. Remove any dust and pieces of paper from the modules with a small brush. 5. To put a module back in place, pinch the latch and insert it into the cutter support. NOTE: There is only one way to insert the modules. NOTE: The cut-away blue part connects to the black plastic support in only one way.
6. Confirm that the modules are positioned correctly, then close the window. 7. Turn on the printer The vertical trimmer is a Customer Self-Repair part. If the blade has had too much use, you can order a replacement. Contact HP Support for more information: see Contact HP Support on page 193. Vertical trimmer does not cut accurately (Z6dr and Z9+dr only) If the vertical trimmer does not cut the right and left edges of the paper accurately, you may need to calibrate the cutter.
Manual calibration If you would like to fine-tune the calibration of the modules, you can calibrate the left and right modules manually. 1. From the front panel, tap , then Output options, then click the vertical trimmer card; tap , and then Adjust trimmer modules manually. 2. Use the buttons to move the left and right modules. 3. If you are satisfied with the recalibration, tap to return to the home page, and reprint your job.
4. Make sure the modules are correctly attached to the bar. 5. Close the vertical trimmer window. Vertical trimmer leaves marks on waste paper In early use, the vertical trimmer may leave small marks on the pieces of paper that are cut off (to be discarded). This is not a malfunction, but it is something that you may happen to notice. Roll is loose on the spindle The roll may need to be replaced or reloaded.
Recalibrating the paper advance procedure CAUTION: 1. If you are using a transparent paper or film, go directly to step 3 of this procedure. From the front panel, tap , then Paper advance calibration > Paper advance calibration. The printer automatically recalibrates the paper advance and prints a paper advance calibration image. 2. Wait until the front panel displays the status page, and reprint your print. NOTE: The recalibration procedure takes approximately three minutes.
1. From the front panel, tap 2. Wait until the front panel displays the operation has completed successfully. 162 Chapter 14 Troubleshooting paper issues , then , then Reset calibration.
15 Troubleshooting print-quality issues ENWW ● General advice ● Horizontal lines across the image (banding) ● Banding appears as irregular watermarks ● Whole image is blurry or grainy ● Paper is not flat ● Print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you touch the print ● Edges of objects are stepped or not sharp ● Edges of objects are darker than expected ● Horizontal lines at the end of a cut sheet print ● Vertical lines of different colors ●
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 141.
Banding appears as irregular watermarks If banding appears as irregular watermarks, change to a higher-quality print mode or try reseating the printheads. See Front panel recommends reseating or replacing a printhead on page 179. Whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 35. 2. Check that you are printing on the correct side of the paper. 3.
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 35. 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper or HP Super Heavyweight Plus Matte Paper. 3. Select a paper type that is slightly thinner than the paper you have loaded; this will cause the printer to use less ink.
Horizontal smears on the front of coated paper If a lot of ink is used on plain or coated paper, the paper absorbs the ink quickly and expands. As the printheads move over the paper, the printheads may come into contact with the paper and smear the printed image. This problem is normally seen only on cut sheets of paper (not on roll paper). Whenever you notice this problem, cancel the printing job immediately. Soaked paper can damage the printheads. Try the following suggestions to avoid this problem: 1.
Edges of objects are stepped or not sharp 1. If edges of objects or lines appear to be poorly defined or lighter in density, and you have already set the print-quality slider to Quality in the driver dialog, select the custom print-quality options, and try setting the quality level to Normal. See Printing on page 59. 2. Alternatively, set print quality to Custom options, then Settings: Best and check the More passes box. This will cause unidirectional printing, which reduces the severity of the problem.
Vertical lines of different colors If your print has vertical bands of different colors along it: 1. Try using thicker paper, choosing from the recommended paper types such as HP Heavyweight Coated Paper and HP Super Heavyweight Paper. See Order paper on page 141. 2. Try using higher print-quality settings (see Printing on page 59). For instance, if you have set the Print Quality slider to Speed, try setting it to Quality. 3.
4. Check that the settings under > Default printing configuration > Color options are correct. In particular, test the default configuration, which is: Rendering intent = Perceptual, Black point compensation = On, and HP Pantone emulation = On (unless other settings are desired). 5. Check that you are printing on the correct side of the paper. 6. Check that you are using appropriate print-quality settings (see Printing on page 59).
● Check to make sure that your software settings are correct for your current page size (for example, longaxis prints). ● If you are using network software, make sure it has not timed out. Image is clipped Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by your software. You can often identify this kind of problem before printing by previewing your print (see Preview a print on page 67).
These options are suggested for troubleshooting purposes and may adversely affect the final output quality or the time necessary to generate the print job. Therefore, they should be canceled if they do not help to solve the problem. Lines are too thick, too thin or missing 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 35. 2.
1. The problem may be inherent in the image. Try to improve the image with the application you are using to edit it. 2. Check that you are using appropriate print-quality settings. See Printing on page 59. 3. Select the custom print-quality options in the driver dialog, and turn on the Maximum detail option (if available). Lines print double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors.
1. Check that you are using appropriate print-quality settings. See Printing on page 59. 2. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 129 and Insert a printhead on page 131. 3. Align the printheads. See Align the printheads on page 183. Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1.
Image Diagnostics Print The Image Diagnostics Print consists of patterns designed to highlight printhead reliability problems. It helps you to check the performance of the printheads that are currently installed in your printer, and whether any printhead suffers from clogging or other problems. To print the Image Diagnostics Print: 1. Use the same paper type that you were using when you detected a problem. 2. Check that the selected paper type is the same as the paper type loaded into the printer.
Z9+ Image Diagnostics Print NOTE: If you use photographic paper, the matte black ink may come off when you touch the print. First look at the upper part of the print (part 1). Each colored rectangle should be a uniform color without any horizontal lines across it. Then look at the bottom part of the print (part 2). For each individual colored pattern, check that most of the dashes are present.
Corrective action 1. Clean any faulty printheads (see Clean the printheads on page 180). If you are unsure of which printhead to clean, select Clean all. Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printheads again, and reprint the Image Diagnostics Print to see whether the problem has been solved. 3. If the problem remains, consider cleaning your printheads manually (see Clean the printheads on page 180).
16 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Printer does not detect the gloss enhancer cartridge (Z9+ only) ● Cannot insert a printhead ● Front panel recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages 178 Chapter 16 Troubleshooting ink cartridge and printhead issues ENWW
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
4. Clean the electrical connections on the backside of the printhead with a lint free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water. CAUTION: This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom side of the printhead, especially not with any alcohol. CAUTION: Do not leave the printhead outside the printer for a long time.
Clean the printhead drop detector The printhead drop detector is a sensor that detects which nozzles on the printheads are not printing in order to substitute them for good printing nozzles. If particles, such as fibers, hair or paper pieces, block the sensor printquality is affected. When the front panel displays a warning message that the clean process is needed, you are recommended to clean the printhead drop detector.
3. Open the window. 4. Find the printhead drop detector beside the stored printhead carriage. 5. Remove any debris blocking the printhead drop detector. 6. With a dry, lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Close the window.
8. Plug in and turn on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions and sharp edges in graphical elements. Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced.
4. Ensure the window is closed, as a strong light source near the printer during printhead realignment can affect alignment. 5. The process takes about six minutes. Wait until the front-panel display shows the process complete before using the printer. NOTE: The printer prints a calibration image. Do not worry about the image. The front-panel display shows any errors in the process. Image-quality maintenance menu procedure 1. Load the paper you wish to use, see Paper handling on page 25.
Scanning errors during alignment If the alignment process fails, a Scanning problems message appears on the front panel. This means that the alignment has not completed successfully. Therefore the printer is not aligned and the alignment should be repeated in order to print with good print quality. The problem may have various causes: ● The paper used was not valid, repeat the alignment with valid paper. ● Printhead health problems, clean printheads, see Clean the printheads on page 180.
17 Troubleshooting general printer issues ● Printer does not print ● Front panel fails to initialize ● Printer seems slow ● Communication failures between computer and printer ● Cannot access the Embedded Web Server ● Cannot connect to the Internet ● Web Services issues ● Automatic file system check ● Alerts 186 Chapter 17 Troubleshooting general printer issues ENWW
Printer does not print If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket. Press the power key for 5 seconds to reset the printer.
● If your printer is connected by network, check that all components used in the network (network interface cards, hubs, routers, switches, cables) are capable of high-speed operation. Is there a lot of traffic from other devices on the network? ● Did you specify Extended drying time in the front panel? Try changing the drying time to Optimal.
The Connectivity Wizard performs a series of tests automatically. If any test fails, the printer describes the problem and recommends how to solve it. You can modify settings and rerun the test, unless the settings are protected. Web Services issues For any issues with HP ePrint, see HP Connected: http://www.hpconnected.com. Automatic file system check When you turn on the printer, you will occasionally see a front panel message: File system check.
18 Front-panel error messages The printer may occasionally display a system error, consisting of a numerical code of 12 digits followed by the recommended action that you should take. In most cases you will be asked to restart the printer, because when the printer starts it can diagnose the issue better and may be able to fix it automatically. If the problem persists after restarting, you should contact HP Support and be ready to give the numerical code from the error message.
19 HP Customer Care ENWW ● Introduction ● HP Professional Services ● Customer Self Repair ● Contact HP Support 191
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, see Contact HP Support on page 193.
For more information on HP Care Packs, see http://cpc.ext.hp.com/portal/site/cpc. Customer Self Repair HP's Customer Self Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience.
Telephone number Your HP Support telephone number is available on the Web: see http://welcome.hp.com/country/us/en/ wwcontact_us.html.
20 Printer specifications ENWW ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 195
Functional specifications HP ink supplies Printheads Universal printheads, which can be inserted into any of the available slots. Once initialized in a particular slot, they cannot be moved to another.
Mechanical accuracy ±0.1% of the specified vector length or ±0.2 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing material in Best or Normal mode with HP Matte Film roll feed. Graphic languages supported HP DesignJet Languages Z6 and Z9+ HP-PCL3GUI, HP-GL/2, CALS G4, TIFF, JPEG, Adobe PDF 1.7 ext.
Recommended operating temperature 15 to 35°C (59 to 95°F), depending on paper type Storage temperature –25 to 55°C (–13 to 131°F) Recommended operating humidity 20 to 80% RH, depending on paper type Storage humidity 0 to 95% RH Acoustic specifications Printer acoustic specifications (declared according to ISO 9296). Z6/Z9+ Z6dr/Z9+dr Idle sound pressure 35 dB (A) 35 dB (A) Idle sound power ≤ 5.3 B (A) ≤ 5.3 B (A) Operating sound pressure 42 dB (A) 45 dB (A) Operating sound power ≤ 6.
Glossary AirPrint A technology used by iPod, iPhone, iPad, and macOS that allows immediate printing to a printer on the same network without the need for a printer-specific driver. AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networking instead. HP DesignJet products no longer support AppleTalk.
Gigabit Ethernet An Ethernet network capable of transferring data at up to 1,000,000,000 bits/second. Gigabit Ethernet interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet devices. HP-GL/2 HP Graphics Language 2: a language defined by HP to describe vector graphics. HP RTL HP Raster Transfer Language: a language defined by HP to describe raster (bitmap) graphics. I/O Input/Output: this term describes the passing of data between one device and another.
Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. In your printer, each printhead prints two different colors. Spindle A rod that supports a roll of paper while it is being used for printing. TCP/IP Transmission Control Protocol/Internet Protocol: the communications protocols on which the Internet is based.
Index A access control 20 accessories order 145 account ID requiring 21 accounting 118 acoustic specifications 198 Acrobat Pro, print 104 Acrobat Reader, print 102 Acrobat, print 99 Acrobat, print multipage 100 alerts errors 189 warnings 189 AutoCAD, print presentation 110 AutoCAD, print project 107 B banding problems 160 basket output problems 155 blurred lines 174 C calibration color 88 cannot load paper 148 caution 4 clean the platen 167 clean the printer 136 clipped at bottom 170 clipped image 171 colo
color 97 color calibration 89 drying time 39 Embedded Web Server 188 enable crop lines 69 enable economode 68 enable maximum detail 69 enable merge 67 form feed and cut 38 grayscale 97 horizontal cutter 40 I/O timeout 170 margins 65 move paper 38 nest options 72 PANTONE emulation 97 paper size 63 print diagnostic image 175 print quality 63 printhead information 128 protected paper types 73 reduce paper feed on clean cut 70 rendering intent 97 replace ink cartridges 126 replace printheads 129 reset calibrati
cut after printing 156 displaying information 37 download presets 36 economical use of 69 feed and cut 38 incorrect out of paper 155 jam due to cut strip 155 jammed 152 loading error messages 149 maintenance 39 movement 38 not cut 156 not cut accurately 158 not cut well 156 not flat 165 output problems in basket 155 paper not in driver 149 preset creation 36 presets 36 print on loaded paper 66, 151 printed on wrong paper 151 retained by printer 156 roll loose on spindle 160 select type 66 size 63 sizes (max
spindle 145 roll load 26 statistics cost assignment 122 ink cartridge 125 usage 118 usage per job 121 stepped lines 172 store the printer 136 support services HP Care Packs 192 HP Customer Care 192 HP Support 193 HP Support Center 192 printer software 192 warranty extensions 192 T take-up reel 40, 145 attach 40 unload 47 TCP/IP settings 52 telephone number 194 trimmer, vertical marks on waste paper 160 modules missing 159 on/off 40 two rolls 48 U unattended printing unload paper roll 31 sheet 34 73 W wall
