HP LaserJet Pro M304-M305, M404-M405 User Guide 1 2 www.hp.com/videos/LaserJet www.hp.com/support/ljM304 www.hp.
HP LaserJet Pro M304-M305, M404-M405 User Guide
Copyright and License Trademark Credits © Copyright 2019 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Warning icons ............................................................................................................................................................................ 1 Potential shock hazard ...........................................................................
Introduction ........................................................................................................................................................ 26 Print envelopes .................................................................................................................................................. 26 Envelope orientation .........................................................................................................................................
Store print jobs on the printer to print later or print privately ........................................................................................ 52 Introduction ........................................................................................................................................................ 52 Before beginning ............................................................................................................................................... 52 Set up job storage ..
Set the Shutdown after Sleep (Hr.) setting ................................................................................................... 72 Set the Disable Shutdown setting .................................................................................................................. 73 HP Web Jetadmin ................................................................................................................................................................... 73 Update the firmware ............
Visually inspect the toner cartridge or cartridges ................................................................. 109 Check paper and the printing environment ............................................................................ 110 Step one: Use paper that meets HP specifications .......................................... 110 Step two: Check the environment ....................................................................... 110 Step three: Set the individual tray alignment ...................
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1 Printer overview Review the location of features on the printer, the physical and technical specifications of the printer, and where to locate setup information. ● Warning icons ● Potential shock hazard ● Open source license ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM304 or www.hp.com/support/ljM404.
● Caution: Hot surface ● Caution: Keep body parts away from moving parts ● Caution: Sharp edge in close proximity ● Warning Potential shock hazard Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock hazard. ● Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.
Printer views Identify parts on the printer and buttons on the control panel. ● Printer front view ● Printer back view ● Control panel view Printer front view Identify the parts on the front of the printer.
Figure 1-2 Printer rear view 8 1 7 2 6 3 5 4 Number Description 1 USB port (for job storage and private printing) NOTE: This port might be covered. 2 USB interface port 3 Ethernet port (network models only) 4 Power connection 5 Tray 3 (optional) NOTE: 6 Tray 3 extends when legal-size or A4-size paper is loaded. Dust cover for Tray 2 NOTE: Dust cover flips up when legal-size or A4-size paper is loaded.
Figure 1-3 Printer control panel 1 2 3 4 7 8 5 9 6 Number Item Description 1 Control panel display This screen displays menus and printer information. 2 Attention light (amber) This light blinks when the printer requires user attention. 3 Ready light (green) This light is on when the printer is ready to print. It blinks when the printer is receiving print data. 4 Left arrow Use this button to navigate through the menus or to decrease a value that appears on the display.
Printer specifications Review hardware, software, and printer environment specifications. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating environment range IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM304 or www.hp.com/support/ljM404.
Table 1-1 Supported operating systems and print drivers (continued) Operating system Print driver installed (from the software on the web) Windows 10, 32-bit and 64-bit The HP PCL-6 (V4) printer-specific print driver is installed for this operating system as part of the software installation. Windows Server 2008 R2, 64-bit The HP PCL 6 (V3) printer-specific print driver is available for download from the printer support website.
● Bluetooth Low Energy ● HP Smart app for iOS and Android devices ● Google Cloud Print ● AirPrint ● Android Printing ● HP Roam Printer dimensions Make sure your printer environment is large enough to accommodate the printer. 3 3 1 1 1 2 2 2 2 Table 1-3 Dimensions for the M304, M305, M404, and M405 models ENWW Measurement Printer fully closed Printer fully opened 1. Height 216 mm (8.5 in) 241 mm (9.5 in) 2. Depth 357 mm (14 in) 781 mm (30.8 in) 3.
3 3 1 1 2 3 2 3 Table 1-4 Dimensions for the optional 550-sheet tray Measurement Tray fully closed Tray fully open 1. Height 131 mm (5.1 in) 131 mm (5.1 in) 2. Depth 357 mm (14 in) 781 mm (30.8 in) 3. Width 381 mm (15 in) 381 mm (15 in) Weight 3.7 kg (8.2 lb) 3.7 kg (8.2 lb) 3 3 HEWL ETT-P ACKA RD 1 1 1 2 2 3 2 2 2 3 Table 1-5 Dimensions for the printer with the optional 550-sheet tray 10 Measurement Printer fully closed Printer fully opened 1. Height 345 mm (13.
Table 1-5 Dimensions for the printer with the optional 550-sheet tray (continued) Measurement Printer fully closed Printer fully opened 3. Width 381 mm (15 in) 381 mm (15 in) Weight (with cartridges) 12.6 kg (27.8 lb) 12.6 kg (27.8 lb) Power consumption, electrical specifications, and acoustic emissions In order to operate properly, the printer must be in an environment that meets certain power specifications. For current information, see the support home page for your printer:www.hp.
12 Chapter 1 Printer overview ENWW
2 Paper trays Discover how to load and use the paper trays, including how to load special items such as envelopes.
Load paper to Tray 1 Review the following information about loading paper to Tray 1. ● Introduction ● Load Paper Tray 1 ● Tray 1 paper orientation Introduction The following information describes how to load paper into Tray 1. Load Paper Tray 1 This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper. CAUTION: 14 To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down. 2.
4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size. 5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximumheight indicators. For information about how to orient the paper, see Tray 1 paper orientation on page 16.
6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they lightly touch the paper stack but do not bend the paper. 7. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray. Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Table 2-1 Tray 1 paper orientation Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-up Top edge leading into the printer 123 Letterhead or preprinted 2-sided printing Face-down Top edge leading into the printer 321 ENWW Load paper to Tray 1 17
Load paper to Tray 2 Review the following information about loading paper to Tray 2. ● Introduction ● Load Paper Tray 2 ● Tray 2 paper orientation Introduction The following information describes how to load paper into Tray 2. Load Paper Tray 2 This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper. CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper only from Tray 1. 1.
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to the size of the paper being used. 8.5 A4 / A5 B5 2 3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the paper being used.
4. Load the paper into the tray. For information about how to orient the paper, see Tray 2 paper orientation on page 20. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicators, as shown in the enlargement in the illustration.
Table 2-2 Tray 2 paper orientation Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-down Top edge toward the front of the tray 1 123 2 Letterhead or preprinted 2-sided printing Face-up Top edge toward the front of the tray 1 123 2 ENWW Load paper to Tray 2 21
Load paper to Tray 3 Review the following information about loading paper to Tray 3. ● Introduction ● Load Paper Tray 3 (optional) ● Tray 3 paper orientation Introduction The following information describes how to load paper into Tray 3. Load Paper Tray 3 (optional) This tray holds up to 550 sheets of 75 g/m2 (20 lb) paper. Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1. 1.
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to the size of the paper being used. 8.5 A4 / A5 B5 3 3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the paper being used.
4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation on page 24. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicator, as shown in the enlargement in the illustration.
Table 2-3 Tray 3 paper orientation Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-down Top edge at the front of the tray 1 2 1 2 3 3 3 Letterhead or preprinted 2-sided printing Face-up Top edge at the front of the tray 1 2 3 123 3 ENWW Load paper to Tray 3 25
Load and print envelopes Review the following information about loading and printing envelopes. ● Introduction ● Print envelopes ● Envelope orientation Introduction The following information describes how to load and print envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.
Table 2-4 Envelope orientation Tray How to load Tray 1 Face-up Short, postage-end leading into the printer ENWW Load and print envelopes 27
28 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
Order supplies, accessories, and parts Review details about ordering supplies, accessories and parts for your printer. ● Ordering ● Supplies and accessories ● Customer self-repair parts Ordering Find information and links for ordering supplies, parts, and accessories for your printer. Ordering option Ordering information Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.
Table 3-1 Supplies (continued) Item Description Cartridge number Part number HP 59X High Yield Black Original LaserJet Toner Cartridge High-capacity replacement black toner cartridge 59X CF259X Standard-capacity replacement black toner cartridge 76A CF276A High-capacity replacement black toner cartridge 76X CF276X Standard-capacity replacement black toner cartridge 77A CF277A High-capacity replacement black toner cartridge 77X CF277X M304 and M404 models only.
Table 3-3 Customer self-repair (CSR) parts Item Description Self-replacement options Part number 250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5392-000CN HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) Mandatory RM2-5413-000CN Dynamic security Learn about dynamic-security-enabled printers. Certain HP printers use cartridges that have security chips or electronic circuitry.
Configure the HP toner-cartridge-protection supply settings A network administrator can configure the toner-cartridge-protection settings using the printer control panel or the HP Embedded Web Server (EWS). ● Introduction ● Enable or disable the Cartridge Policy feature ● Enable or disable the Cartridge Protection feature Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft.
Enable or disable the Cartridge Policy feature The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS).
a. On the printer control panel, press the OK button to display the Home screen. b. Use the arrow buttons and the OK button to navigate to and open the following menus: 1. Setup 2. Network Setup 3. General Settings c. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's IP address or host name. d. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel.
36 3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings. 4. In the Cartridge Policy area, click the drop-down menu and select Off. 5. Click Apply to save the changes.
Enable or disable the Cartridge Protection feature The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS).
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the cartridges that are associated with the printer from being stolen and used in other printers. 1. Open the HP Embedded Web Server (EWS): a. On the printer control panel, press the OK button to display the Home screen. b. Use the arrow buttons and the OK button to navigate to and open the following menus: 1. Setup 2.
c. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's IP address or host name. d. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If a message displays in the web browser indicating that the website might not be safe, select the option to continue to the website.
Replace the toner cartridge Replace the toner cartridge if you receive a message on the printer, or if you are have print quality problems. ● Toner cartridge information ● Remove and replace the cartridge Toner cartridge information Review details about ordering replacement toner cartridges. The printer indicates when the toner-cartridge level is low and very low. The actual toner cartridge life remaining can vary.
Table 3-4 Supplies (continued) Item Description Cartridge number Part number HP 76X High Yield Black Original LaserJet Toner Cartridge High-capacity replacement black toner cartridge 76X CF276X Standard-capacity replacement black toner cartridge 77A CF277A High-capacity replacement black toner cartridge 77X CF277X M304 and M404 models only. For use in China and India only HP 77A Black Original LaserJet Toner Cartridge M305 and M405 models only.
Remove and replace the cartridge Follow these steps to replace the toner cartridge. Continue printing with the current cartridge until redistributing the toner by shaking the cartridge no longer yields acceptable print quality. 1. Press the front door release button. 1 2 42 2. Open the front door. 3. Remove the used toner cartridge from the printer.
ENWW 4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling. 6. Hold both ends of the toner cartridge and rock it 5-6 times.
44 7. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated. 8. Close the front door.
4 Print Print using the software, or print from a mobile device or USB flash drive.
Print tasks (Windows) Learn about common printing tasks for Windows users. ● How to print (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the paper type (Windows) ● Additional print tasks How to print (Windows) Use the Print option from a software application to select the printer and basic options for your print job. The following procedure describes the basic printing process for Windows. 1.
NOTE: ● The name of the button varies for different software programs. ● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Finishing tab. 4. Select Print on both sides. Click OK to close the Document Properties dialog. 5. In the Print dialog, click Print to print the job.
4. Select the number of pages per sheet from the Pages per sheet drop-down. 5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog. 6. In the Print dialog, click Print to print the job. Select the paper type (Windows) When you print from a software application using the Print option, you can set the paper type you are using for your print job.
Print tasks (macOS) Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per sheet. ● How to print (macOS) ● Automatically print on both sides (macOS) ● Manually print on both sides (macOS) ● Print multiple pages per sheet (macOS) ● Select the paper type (macOS) ● Additional print tasks How to print (macOS) Use the Print option from a software application to select the printer and basic options for your print job.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. NOTE: The name of the item varies for different software programs. 4. Click the Manual Duplex check box, and select a binding option. 5. Go to the printer, and remove any blank paper that is in Tray 1. 6.
NOTE: 5. This list contains the master set of options available. Some options are not available on all printers. ● Media Type: Select the option for the type of paper for the print job. ● Print Quality: Select the resolution level for the print job. ● EconoMode: Select this option to conserve toner when printing drafts of documents. Click the Print button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to www.hp.com/support/ljM304 or www.hp.
Store print jobs on the printer to print later or print privately Store print jobs in the printer memory for printing at a later time.
1. Locate the rear USB port. On some models, the rear USB port is covered. Remove the rear USB port cover before proceeding. 2. Insert the USB flash drive into the rear USB port. Figure 4-1 Insert USB flash drive A message displays on the control panel warning that the USB drive will be formatted. Select OK to complete the procedure. 3. Open the print driver to verify the Job Storage tab is visible. If it is visible, the feature is ready to use.
● Windows: Click the Device settings tab, click on Job Storage, and then select Disable. ● macOS: On the Options tab, clear the Job Storage check box. To enable the feature, set the Job Storage option back to Automatic (Windows), or select the Job Storage check box (macOS). Create a stored job (Windows) Store jobs on the USB flash drive for private or delayed printing. 1. From the software program, select the Print option. 2.
6. ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the existing stored job with the new one. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print button to print the job. Create a stored job (macOS) Store jobs on the USB flash drive for private or delayed printing. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3.
Print a stored job Print a job that is stored on a USB flash drive. 1. On the printer control panel, press the OK button to display the Home screen. 2. Use the arrow buttons to navigate to Job Storage, and then press the OK button again. 3. From the Job Folders list, use the arrow buttons to navigate to the name of the folder where the job is stored, and then press OK. 4. Use the arrow buttons to navigate to the name of the job that you want to print, and then press OK.
Delete a stored job When a new job is stored on a USB flash drive, any previous jobs with the same user and job name are overwritten. If the memory on the USB flash drive is full, the following message displays on the printer control panel: The USB flash storage device is out of memory. Delete unused jobs, and then try again. Existing stored jobs must be deleted before additional print jobs can be stored.
Mobile printing Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. ● Introduction ● Wi-Fi Direct printing (wireless models only) ● HP ePrint via Email ● AirPrint ● Android embedded printing Introduction Review the following information about mobile printing. To see the full list of mobile and ePrint solutions and determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting.
Wi-Fi Direct printing (wireless models only) Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the Internet. ● To turn on Wi-Fi Direct ● Change the printer Wi-Fi Direct name NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct.
Change the printer Wi-Fi Direct name Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS): ● Step one: Open the HP Embedded Web Server ● Step two: Change the Wi-Fi Direct name Step one: Open the HP Embedded Web Server Use the EWS to manage your printer from a computer instead of the printer control panel. Your printer must be connected to an IP-based network before you can access the EWS. 1. On the printer control panel, press the OK button to display the Home screen. 2.
1. On the printer control panel, press the OK button to display the Home screen. 2. Use the arrow buttons and the OK button to navigate to and open the following menus: 1. Setup 2. Network Setup 3. General Settings 3. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's IP address or host name. 4. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel.
Android embedded printing HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing. The printer must be connected to the same network (sub-net) as the Android device. The print solution is built into the supported operating systems, so installing drivers or downloading software is not necessary.
5 Manage the printer Utilize management tools, security and energy-conservation settings, and firmware updates for the printer.
2. 64 ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS) Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer control panel.
1. On the printer control panel, press the OK button to display the Home screen. 2. Use the arrow buttons and the OK button to navigate to and open the following menus: 1. Setup 2. Network Setup 3. General Settings 3. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's IP address or host name. 4. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel.
Table 5-1 HP Embedded Web Server tabs (continued) Tab or section Description Network tab ● General (Network-connected printers only) ● Wired (802.3) Provides the ability to change network settings from your computer. ● Wireless (802.
Configure IP network settings Review the following information about configuring IP network settings. ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Link speed and duplex settings Introduction Use the information in the following sections to configure the printer network settings.
Rename the printer on a network Use the HP Embedded Web Server (EWS) to rename the printer on a network so it can be uniquely identified. 1. Open the HP Embedded Web Server (EWS): a. On the printer control panel, press the OK button to display the Home screen. b. Use the arrow buttons and the OK button to navigate to and open the following menus: 1. Setup 2. Network Setup 3. General Settings c.
Link speed and duplex settings The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. If you need to make changes, use the printer control panel. NOTE: This information applies only to Ethernet (wired) networks. It does not apply to wireless networks.
Printer security features Review the following information about the printer security features. ● Introduction ● Assign or change the system password using the Embedded Web Server Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
Energy-conservation settings Learn about the energy-conservation settings that are available on your printer. ● Introduction ● Print with EconoMode ● Set the Sleep Delay (Min.) setting ● Set the Shutdown after Sleep (Hr.) setting ● Set the Disable Shutdown setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
NOTE: After the printer shuts down, the power consumption is 1 watt or less. 1. On the printer control panel, press the OK button to display the Home screen. 2. Use the arrow buttons and the OK button to navigate to and open the following menus: 3. 1. Power Management 2. Shutdown after Sleep (Hr.) Use the arrow buttons to select the number of hours the printer must be inactive before it shuts down, and then press the OK button to save the setting.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. ● Method one: Update the firmware using the control panel ● Method two: Update the firmware using the HP Printer Update utility There are two supported methods to perform a firmware update on this printer.
ENWW 5. When the HP Printer Update utility launches, select the printer that you wish to update, and then click Update. 6. Follow the on-screen instructions to complete the installation, and then click the OK button to close the utility.
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6 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support.
Table 6-1 HP support options (continued) Support option Contact information Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM304 or www.hp.com/support/ljM404 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.com Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Understand the cartridge-related messages on the control panel and what actions to take. ● Change the “Very Low” settings ● Order supplies Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.
Change the “Very Low” settings You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge. ● Change the "Very Low" settings from the control panel Change the "Very Low" settings from the control panel Determine how the printer will notify you about very low cartridge levels. 1. On the printer control panel, press the OK button to display the Home screen. 2.
Printer does not pick up paper or misfeeds Review the following information about the printer not picking up paper or misfeeding paper. ● Introduction ● The printer does not pick up paper ● The printer picks up multiple sheets of paper Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following image shows examples of the paper-size indentations in the trays. Most HP printers have markings similar to these.
5. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
The printer picks up multiple sheets of paper If the printer picks up multiple sheets of paper from the tray, try these solutions. 1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks.
Clear paper jams Review the following information about clearing paper jams. ● Introduction ● Experiencing frequent or recurring paper jams? ● Paper jam locations ● Clear paper jams in Tray 1 ● Clear paper jams in Tray 2 ● Clear paper jams in Tray 3 ● Clear paper jams in the toner cartridge or fuser area ● Clear paper jams in the output bin ● Clear paper jams in the duplexer Introduction The following information includes instructions for clearing paper jams from the printer.
1. Printer Maintenance 2. Print Quality Tools 3. Cleaning Page Press OK. c. Load plain letter or A4 paper when you are prompted. Wait until the process is complete. Discard the page that prints. 5. Print a configuration page to test the printer. a. On the printer control panel, press the OK button to display the Home screen. Use the arrow buttons to navigate to Setup, and then press the OK button again. b. Use the arrow buttons and the OK button to navigate to and open the following menus: 1.
Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets have been printed. Clear paper jams in Tray 1 Use the following procedure to clear paper jams in Tray 1. ▲ Slowly pull the jammed paper out of the printer. Clear paper jams in Tray 2 Use the following procedure to check for paper in all possible jam locations related to Tray 2. 1. Remove the tray from the printer.
2. Remove the paper from the tray, and discard any damaged paper. 2 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place. A4 11 B5 2 4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
5. Reinsert and close the tray. 1 2 6. Press the front door release button. 1 2 7. 90 Open the front door.
8. Remove the toner cartridge. 9. Lift the jam-access cover. 10. Remove any jammed paper.
11. Install the toner cartridge. 12. Close the front door. Clear paper jams in Tray 3 Use the following procedure to check for paper in all possible jam locations related to Tray 3. 1. Remove the tray from the printer.
2. Remove the paper from the tray, and discard any damaged paper. 1 2 3 3 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place. A4 11 B5 3 4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
5. Reinsert and close the tray. 1 2 3 3 6. Press the front door release button. 1 2 3 7. Open the front door.
8. Remove the toner cartridge. 3 9. Lift the jam-access cover. 10. Remove any jammed paper.
11. Install the toner cartridge. 3 12. Close the front door. 3 Clear paper jams in the toner cartridge or fuser area Use the following procedure to check for paper in all possible jam locations in the toner cartridge or fuser area. 1. 96 Press the front door release button.
1 2 ENWW 2. Open the front door. 3. Remove the toner cartridge. 4. Lift the jam-access cover.
98 5. If jammed paper is visible, remove any jammed paper. 6. Install the toner cartridge. 7. Close the front door.
8. If no paper was jammed inside the print cartridge door, press the front door release button and open the front door, and then open the rear door. 9. If jammed paper is visible, remove any jammed paper from the rear door area. 10. Close the rear door and the front door.
Clear paper jams in the output bin Use the following procedure to check for paper in all possible jam locations related to the output bin. 1. If paper is visible in the output bin, grasp the leading edge and remove it. 1 2 2. Press the front door release button. 1 2 3. Open the front door.
ENWW 4. Open the rear door. 5. Remove any jammed paper from the rear door area. 6. Close the rear door and the front door.
Clear paper jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. 1. Completely remove Tray 2 from the printer. 2 2. Push the green button to release the duplex pan.
3. Remove any jammed paper. 1 4. Close the duplex pan. 1 5. Reinsert Tray 2.
6. Open the front door, and then close the front door.
Resolving print quality problems Review the following information about resolving print quality problems. ● Introduction ● Troubleshoot print quality ● Troubleshoot image defects Introduction Use the information below to troubleshoot print-quality problems, including issues with image quality.
Troubleshoot print quality To resolve print-quality issues, try these steps in the order presented.
Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges, and if applicable, the status of other replaceable maintenance parts. ● Step one: Print a supplies status page ● Step two: Check supplies status Step one: Print a supplies status page Use the control panel menus to print a supplies status page. 1. Press the OK button to display the Home screen. 2. Use the arrow buttons and the OK button to navigate to and open the following menus: 3. 1.
3. 1. Setup 2. Printer Maintenance 3. Print Quality Tools 4. Cleaning Page When prompted, load plain Letter or A4 size paper into the paper tray, and then press OK. A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the page that prints. Visually inspect the toner cartridge or cartridges Follow these steps to inspect each toner cartridge: 1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed. 2.
Check paper and the printing environment Use the following information to check the paper selection and the printing environment. ● Step one: Use paper that meets HP specifications ● Step two: Check the environment ● Step three: Set the individual tray alignment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports.
3. Image Adjust, and select the tray to adjust 4. Print Test Page 3. Follow the instructions on the printed pages. 4. Scroll to Print Test Page again to verify the results, and then make further adjustments if necessary. Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab, and locate the Print Quality area. 4. If the entire page is too dark, use these settings: ● Select the 600 dpi option, if available. ● Select the EconoMode check box to enable it. If the entire page is too light, use these settings: 5. ● Select the FastRes 1200 option, if available. ● Clear the EconoMode check box to disable it.
d. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If a message displays in the web browser indicating that the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. On the EWS Home page, click the Settings tab. 3.
Table 6-4 Image defects table quick reference (continued) Sample Description Possible solutions Table 6-6 Black page on page 115 Table 6-5 Banding defects on page 115 Table 6-13 Streak defects on page 120 Table 6-8 Fixing/fuser defects on page 116 Table 6-10 Image placement defects on page 117 Table 6-12 Output defects on page 119 Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues. 1.
NOTE: The term “fusing” refers to the part of the printing process where toner is affixed to paper. The following examples depict letter-size paper that has passed through the printer short edge first. Table 6-5 Banding defects Sample Description Dark or light lines which repeat down the length of the page, and are wide-pitch and/or impulse bands. They might be sharp or soft in nature. The defect displays only in areas of fill, not in text or sections with no printed content. Possible solutions 1.
Table 6-7 Blank page — No print Sample Description Possible solutions The page is completely blank and contains no printed content. 1. Make sure that the cartridges are genuine HP cartridges. 2. Make sure that the cartridge is installed correctly. 3. Print with a different cartridge. 4. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 5. If the issue persists, go to support.hp.com.
Table 6-9 Gray background or dark print Sample Description Possible solutions The image or text is darker than expected and/or the background is gray. 1. Make sure that the paper in the trays has not already been run through the printer. 2. Use a different paper type. 3. Reprint the document. 4. Mono models only: From the Home screen on the printer control panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5.
Table 6-11 Light print Sample 118 Chapter 6 Solve problems Description Possible solutions The printed content is light or faded on the entire page. 1. Reprint the document. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. Mono models only: Make sure that the EconoMode setting is disabled, both at the printer control panel and in the print driver. 4. Make sure that the cartridge is installed correctly. 5.
Table 6-12 Output defects Sample Description Possible solutions Printed pages have curled edges. The curled edge can be along the short or long side of the paper. Two types of curl are possible: 1. Reprint the document. 2. Positive curl: From the printer control panel, select a heavier paper type. The heavier paper type creates a higher temperature for printing. ● Positive curl: The paper curls toward the printed side. The defect occurs in dry environments or when printing high-coverage pages.
Table 6-13 Streak defects Sample Description Light vertical streaks that usually span the length of the page. The defect displays only in areas of fill, not in text or sections with no printed content. Possible solutions 1. Reprint the document. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. If the issue persists, go to support.hp.com.
Solve wired network problems Check the following information to resolve wired network issues.
4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. 5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the IP address. 6. If the IP address is correct, delete the printer and then add it again. 7. Reinstall the printer software and driver.
Solve wireless network problems To resolve network issues, try these steps in the order presented.
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point. ● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Cannot connect more computers to the wireless printer If additional computers cannot connect to the wireless printer, try these solutions. 1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point. 2. Make sure that the printer is turned on and in the ready state. 3. Make sure there are not more than 5 concurrent Wi-Fi Direct users. 4.
Perform a wireless network diagnostic test From the printer control panel, you can run a diagnostic test that provides information about the wireless network settings. 1. From the printer control panel, press the OK button to display the Home screen. 2. Use the arrow buttons and the OK to navigate to and open the following menus: 1. Setup 2. Network Setup 3. Wireless Setting 4. Print Wireless Test Report The printer prints a test page that shows test results.
Index Symbols/Numerics 550-sheet paper trays part numbers 30 550-sheet tray jams 92 control panel buttons locating 5 covers, locating 4 customer support online 77 A accessories ordering 30 part numbers 30 acoustic specifications 7, 11 AirPrint 58, 61 Android devices printing from 58, 62 D deleting stored jobs 52, 57 dimensions, printer 7, 9 double-sided printing Mac 49 Windows 46 drivers, supported 7 duplex printing Mac 49 duplex printing (double-sided) settings (Windows) 46 Windows 46 duplexer clear ja
J jams 550-sheet tray 92 causes of 86 duplexer 102 fuser 96 locations 87 output bin 100 Tray 1 88 Tray 2 88 Tray 3 92 Jetadmin, HP Web 73 jobs, stored creating (Windows) 52 deleting 52, 57 Mac settings 52 printing 52 K keypad locating 4 L LAN port locating 4 loading paper in Tray 1 14 paper in Tray 2 18 paper in Tray 3 22 local area network (LAN) locating 4 M Mac driver settings Job Storage 52 manual duplex Mac 49 Windows 46 memory included 7 memory chip (toner) locating 40 minimum system requirements 7 m
serial number locating 4 shut down after delay setting 72 Sign In button locating 4 Sign Out button locating 4 sleep delay setting 72 specifications electrical and acoustic 7, 11 storage, job Mac settings 52 store print jobs 52 stored jobs creating (Mac) 52 creating (Windows) 52 deleting 52, 57 printing 52 storing jobs with Windows 52 supplies low threshold settings 79 ordering 30 part numbers 30, 31 replacing toner cartridges 42 using when low 79 support online 77 supported operating systems 7 system requi
130 Index ENWW
