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User's Manual

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Managing Meetings
14
Knowing when and how to connect
The user or room status determines whether you can place a call to that user, join that user’s room, or
invite that user to attend a meeting.
User Status
The following table describes the user status icons. These icons appear next to the user name in the
contacts list.
This status… Means this…
Available. The user is available for a direct call. You can join their room, or invite them to a
meeting.
Busy. The user is busy and you cannot call them directly or invite them to a meeting. You can
join their room if it is not full or locked.
In room. The user is in their room. You cannot call them directly. You can join their room if it
is not full or locked, and they can leave their room and join yours.
In room/room full. The user is in the room and the room is full. You cannot call them directly
or join their room, but they can leave their room and join yours.
In room/room locked. The user is in their room and the room is locked. You cannot call them
directly or join their room. They can leave their room and join yours.
In a PIN-protected room. The user is in the room and the room is PIN protected. You cannot
call them directly, but you can join their room if you have the PIN code. They can leave their
room and join yours.
Offline. The user is not signed in to the portal. You cannot call them directly, but you can join
their room if it is not full or locked.
Legacy. This is a legacy endpoint user type.
Room Status
Like users, the room status determines whether or not you can connect. For example, the room may be
PIN protected, locked, or not accepting new participants.
This status… Means this…
Empty. No one is currently in the room and you can join it. The Join Room button is active.
Full. The room is fully occupied and cannot accept more participants. The Join Room button
is inactive.
Locked. The room is locked and you cannot join it. The Join Room button is inactive.
Occupied. The room is occupied but additional participants can join it. The Join Room button
is active.
PIN Protected. You must enter a PIN number to join the room. The Join Room button is active.
(The PIN is in the invitation email from the room owner.)