User's Manual

Maintenance and troubleshooting 284
Status Possible cause Suggested action
INCOMPATIBLE
The module is not supported by the
enclosure.
Verify the module is compatible with the
enclosure.
INCOMPATIBLE
The module type is not supported by the
VCM.
Replace the module.
Export support information
Virtual Connect Manager enables you to generate a support log, which can then be exported for technical
support assistance. This operation is available to users with the Export Support Files role operation assigned
their VC role. For more information, see "Role Management (Role Operations) screen (on page 85)."
To generate a support log, select Export Support Information from the Tools pull-down menu. Allow several
minutes for Virtual Connect Manager to collect all of the information. After the information is collected, you
are prompted to save the information file locally.
CAUTION: To avoid loss of data, do not close the browser window containing the VCM GUI
while the support information is being collected. If the browser window is closed, you must close
and then restart the browser.
The following support information is collected:
• System Log files
• VC Manager trace files
• Web Server Log file
• VC Manager configuration files
• VC-Enet module database content in XML format
• VC-FC module database content in XML format
• Ethernet switch status and configuration information
• Operating system status information
• Directory listings
• Boot Loader environment variables
The time required to export support information varies depending on your Virtual Connect configuration and
might require several minutes to complete. If you are using a proxy server to connect to the Virtual Connect
Manager, configure it so that long connections do not time out. If an automatic configuration script is used,
configure it so that the proxy server is bypassed for the Virtual Connect Manager IP address.
When in FIPS mode, you must provide the required encryption key for the support information. The
encryption key must be at least eight characters. Confirm the encryption key, and then click OK to continue.
Error message resources
The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages
and information to assist with interpreting and resolving error messages on ProLiant servers and server
blades. To view the guide, select a language:
• English (http://www.hp.com/support/ProLiant_EMG_v1_en)