Reference Guide

Support and other resources
Resources
• hp.com/go/vc/manuals
• hp.com/go/virtualconnect
• hp.com/go/bladesystem
Before you contact HP
Be sure to have the following information available before you call HP:
• Active Health System log (HP ProLiant Gen8 or later products)
Download and have available an Active Health System log for 7 days before the failure was detected. For more
information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website
(http://www.hp.com/go/ilo/docs).
• Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
(http://www.hp.com/go/OAlog).
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/assistance).
In the United States:
• To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or
monitored.
• If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website, call 1-800-633-
3600. For more information about Care Packs, see the HP website (http://pro-aq-
sama.houston.hp.com/services/cache/10950-0-0-225-121.html).
On a best effort basis only, HP offers technical assistance on low-latency tuning to customers who have followed this
guide and still have questions. For more information, contact HP (mailto:[e-mail]). Provide your name and
your company’s name, as well as your mailing address and your HP contact’s name.