Administrator's Guide

Appendix F. Obtaining Support for
Your 3Com Products
3Com offers product registration, case management, and repair services through eSup-
port.3com.com. You must have a user name and password to access these services, which
are described in this appendix.
Register Your Product to Gain Service
Benefits
To take advantage of warranty and other service benefits, you must first register your product
at:
http://www.3com.com/voip/
3Com eSupport services are based on accounts that are created or that you are authorized to
access.
Solve Problems Online
3Com offers these support tools:
• 3Com Knowledgebase - Helps you to troubleshoot 3Com products. This query-based in-
teractive tool is located at:
http://knowledgebase.3com.com/
It contains thousands of technical solutions written by 3Com support engineers.
Purchase Extended Warranty and
Professional Services
To enhance response times or extend your warranty benefits, you can purchase value-added
services such as 24x7 telephone technical support, software upgrades, onsite assistance, or
advanced hardware replacement.
Experienced engineers are available to manage your installation with minimal disruption to
your network. Expert assessment and implementation services are offered to fill resource
gaps and ensure the success of your networking projects. For more information on 3Com
Extended Warranty and Professional Services, see:
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional product and support infor-
mation. See the table of access numbers later in this appendix.
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