Installation Guide

8.7.2 Solution...................................................................................................................23

8.8 Wrong provider type (PKI) on the Keystone server.................................................................23

8.8.1 Problem description...................................................................................................23

8.8.2 Solution...................................................................................................................23

8.9 The controller ceases to operate when running Network Protector...........................................24

8.9.1 Problem description....................................................................................................24

8.9.2 Solution...................................................................................................................24

9 Support and other resources......................................................................26

9.1 Gather information before contacting an authorized support representative...............................26

9.2 How to contact HP............................................................................................................26

9.3 Get connected to the HP SDN online user forum...................................................................26

9.4 Software technical support and software updates..................................................................26

9.4.1 Care Packs................................................................................................................27

9.4.2 Obtaining software updates.......................................................................................27

9.4.3 Warranty.................................................................................................................27

9.5 Related information...........................................................................................................27

10 Documentation feedback.........................................................................28

4 Contents