Installation Guide

If the above output does not appear, then the Keystone server is not running and a Keystone port

conflict may exist. In this case, see the OpenStack documentation for “Configuring Keystone” and

take the actions described for removing port 35357 from the available ephemeral port range.

Then restart the controller.

8.3 Controller installation failed

8.3.1 Problem description

Error message indicating the installation has failed.

8.3.2 Solution

Examine these controller service log files for entries indicating controller installation verification

problems:

• /var/log/sdn/virgo/stdout.log

• /var/log/sdn/virgo/stderr.log

The “unpack” operation may not have been run. Do the following:

1. Repeat the controller installation, beginning with the step for unpacking the controller software.

2. Run the process for installing and verifying the controller.

8.4 Install verification command shows incorrect output

8.4.1 Problem description

An “ii” at the beginning of the output line for the ~$ sudo dpkg -l hp-sdn-ctl command

indicates a proper controller installation. However, if iU or another character pair appears instead

of ii, there is a problem with the controller installation. For example, the following output line

indicates a problem with the installation:

iU hp-sdn-ctl 2.4.3.0595 HP VAN SDN Controller

8.4.2 Solution

Do the following:

1. Use the following command to uninstall the controller:

~$ sudo dpkg -P hp-sdn-ctl

2. Repeat the controller installation process:

a. See “Unpacking the controller software” (page 10).

b. See “Installing and verifying the controller” (page 10).

8.5 Error message indicating the controller installation failed due to web

proxy settings

8.5.1 Problem description

Error messages appear, such as “destination unreachable” indicating errors in web proxy settings.

8.5.2 Solution

Configure web proxy settings as follows:

• Web proxies should be set when using any apt-get command, such as when installing

software dependencies.

• Web proxies should be unset when issuing Keystone commands.

22 Troubleshooting