Application Guide

Figure : Running the Quick Test
3. If a component fails a test, write down the failure ID (24-digit code) so you have it
available when you contact HP Customer Support. The information is also available in
Test Logs on the main menu.
If no system component failed, run the Extensive Test.
Run the Extensive Test
The Extensive Test checks your system to make sure that the main components are functioning
properly. It provides a more comprehensive test than the Quick Test. These tests run
consecutively through the listed components, and can take 2 or more hours to complete.
The following tests are performed:
 Battery check
 Processor check
 System board check
 Hard drive SMART check
 Hard drive short DST check
 Hard drive optimized DST check
 Hard drive long DST check
 Memory extensive check
 Video memory check
You cannot use your computer during the test. The Extensive Test takes 2 or more hours to
complete, depending on the system configuration. You can cancel at any time by pressing the
Escape key (Esc).
Use the following steps to run the Extensive Test.