Application Guide

4. Proceed to the section for the problem you want to troubleshoot and follow the on-screen
instructions.
Running HP Support Assistant Diagnostic Tests
To run any HP diagnostic test, select it from the Diagnostics and tools tab and follow the on-
screen instructions. This section provides examples of the HP Battery Check and the HP
Network Check tests.
HP Battery Check
HP Network Check
Testing using HP Basic System Diagnostics
note:
When using HP Basic System Diagnostics (black screen), you cannot navigate using the mouse
or touchpad. In addition, you can test only the Memory and Hard Drive components. No other
component tests are available.
If the hard drive is not detected or is reporting problems, the following screen displays with two
testing options only: Memory Test and Hard Disk Check.
Figure : Basic HP System Diagnostics