Application Guide
While the test is running, the time remaining and test result for each component are
shown on the screen. The test can take 2 or more hours to complete.
5. If a component fails a test, write down the failure ID (24-digit code) so you have it
available when you contact HP Customer Support. The information is also available in
Test Logs on the main menu.
Run tests when Windows doesn't start
Video of testing your HP computer hardware
View this video on YouTube.
Run the Fast Test (about 4 minutes)
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second.
When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Fast Test.
5. Click Run once.
While the test is running, the time remaining and test result for each component are
shown on the screen.
6. If a component fails a test, write down the failure ID (24-digit code) so you have it
available when you contact HP Customer Support. The information is also available in
Test Logs on the main menu.
If no system component failed, run the Quick Test.
If the diagnostics are not available when using the F2 menu, run the HP PC Hardware
Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP
Hardware Diagnostics website. For instructions, see Testing from an external USB device.
Run the Quick Test (10 to 15 minutes)
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second.
When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics main menu, click System Tests.
4. Click Quick Test.
5. Click Run once.
While the test is running, the time remaining and test result for each component are
shown on the screen.
6. If a component fails a test, write down the failure ID (24-digit code) so you have it
available when you contact HP Customer Support. The information is also available in
Test Logs on the main menu.