Application Guide

The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional
battery information, click Battery Details.
If the battery fails one of the tests, write down the failure ID (24-digit code) so you have
it available when you contact HP Customer Support. The information is also available in
Test Logs on the main menu.
How the components are tested
Installing HP PC Hardware Diagnostics
The HP PC Hardware Diagnostics are available in two versions: use one version in Windows and
use the other version when Windows won't start. Use the steps in the following sections to install
the apps.
Installing HP PC Hardware Diagnostics for Windows
HP PC Hardware Diagnostics for Windows is a Windows -based utility that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool
runs within the Windows operating system in order to diagnose hardware failures.
1. To download the latest version of the Hardware Diagnostics for Windows, go to the HP
Hardware Diagnostics website.
In the HP PC Hardware Diagnostics Windows section, click Download Diagnostics
Windows.
Figure : Downloading Hardware Diagnostics for Windows