Application Guide

3. Click Run once. The Fast Test begins.
4. When the Fast Test is complete, the results are displayed on the screen.
If the memory passes the Fast Test but there is still a problem with the computer memory,
run the Quick Test.
If the memory passes the Quick Test but there is still a problem with the computer
memory, run the Extensive Test. This test can take 45 minutes or longer.
If the memory fails one of the tests, write down the failure ID (24-digit code) so you have
it available when you contact HP Customer Support. The information is also available in
Test Logs on the main menu.
Hard Drive Tests
There are six hard drive tests. If you think there is a problem with the hard drive, first try the
Quick Test (2 to 3 minutes). If the Quick Test does not find a problem, run the Extensive Test (2
hours or more) which also has a Loop Until Error option.
Follow these steps to run the Hard Drive Quick Test:
1. In the Component Tests menu, click Hard Drive, and then click Quick Test.
Figure : Selecting the Hard Drive Quick Test