Application Guide

3. If a component fails a test, write down the failure ID (24-digit code) so you have it
available when you contact HP Customer Support. The information is also available in
Test Logs on the main menu.
If the System Test did not detect a hardware problem, continue with the Component Tests
section.
Running Component Tests
The component tests are used to manually select and test the individual computer components.
Opening the Component Tests menu in Windows
Use the following instructions to open the Component Tests menu in Windows.
1. Select Start, and then select HP Help and Support. Right-click HP PC Hardware
Diagnostics for Windows, select More, and then select Run as administrator.
Figure : Opening HP PC Hardware Diagnostics for Windows
2. The app opens to the main menu. Click Component Tests.
Figure : Opening the Component Tests menu