HP TouchSmart tm2 Notebook PC Maintenance and Service Guide
© Copyright 2010 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, Celeron, and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice ENWW
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 5 Top components ................................................................................................................................... 5 Display components .............
Equipment guidelines ....................................................................... 35 Component replacement procedures ................................................................................................. 36 Service tag ......................................................................................................................... 36 Computer feet .................................................................................................................... 38 Battery ...
Hard drive specifications .................................................................................................................... 89 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications ............................................. 90 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications .................................. 91 7 Backup and recovery .............................................................................................................................
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1 Product description Category Description Product Name HP TouchSmart tm2 Notebook PC Processors Intel™ Core™2 SU9600 1.60-GHz processor, 3-MB L2 cache, 800-MHz front side bus (FSB), 10-W Intel Core2 SU9400 1.40-GHz processor, 3-MB L2 cache, 800-MHz FSB, 10-W Intel Core2 SU7300 1.30-GHz processor, 3-MB L2 cache, 800-MHz FSB, 10-W Intel Pentium™ DC SU4100 1.30-GHz processor, 2-MB L2 cache, 800-MHz FSB, 10-W Intel Celeron™ DC SU2300 1.
Category Description 2048-MB total system memory (2048 MB × 1; 1024 MB × 2, dual-channel) 1024-MB total system memory (1024 MB × 1) Hard drives ● Supports all 9.5-mm, 6.35-cm (2.5-inch) hard drives ● Serial ATA ● Supports Accelerometer hard drive protection 500-GB, 7200-rpm 320-GB, 7200-rpm 250-GB, 7200-rpm 160-GB, 7200-rpm Optical drives Supports only external optical drives ● 12.
Category Description Intel Centrino Wireless-N 1000 802.11b/g 1x2 WiFi Adapter Intel Centrino Wireless-N 1000 802.11b/g 1x2 WiFi Adapter + Bluetooth Intel Centrino Wireless-N 1000 802.
Category Description Hard drive Memory module Optical drive RTC battery WLAN module WWAN module 4 Chapter 1 Product description ENWW
2 External component identification Top components Display components ENWW Item Component Function (1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWAN). (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (3) Internal microphones (2) Record sound. (4) Webcam light On: The webcam is in use. (5) Webcam Records video and captures still photographs.
Item Component Function (7) Convertible hinge Swivels the display and converts the computer from traditional notebook mode to slate mode or from slate mode to notebook mode. In slate mode, the display is rotated and folded flat, so that you can view content while carrying the computer. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Lights Item Component Description (1) Caps lock light White: Caps lock is on. (2) Mute light Amber: Computer sound is off. (3) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. NOTE: Wireless devices are enabled at the factory. (4) ENWW TouchPad off indicator ● Amber: All wireless devices are off. ● Amber: The TouchPad is off. ● Off: The TouchPad is on.
TouchPad components Item Component Function (1) TouchPad off indicator To turn the TouchPad zone on and off, quickly doubletap the TouchPad off indicator. NOTE: is off. 8 When the TouchPad zone is active, the light (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. (4) TouchPad zone Moves the pointer and selects or activates items on the screen.
Front components Item Component Function (1) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) External WWAN antenna Sends and receives wireless signals to communicate with WWANs. NOTE: For optimal transmission, keep the areas immediately around the antenna free from obstruction.
Item Component Function (4) Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. NOTE: When a device is connected to the jack, the device speakers are disabled. (5) Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive.
Right-side components Item Component Function (1) Fingerprint reader (select models only) Allows a fingerprint logon to Windows instead of a password logon. (2) Rotate button Rotates the screen image counterclockwise to 4 orientations: landscape primary, portrait primary, landscape secondary, and portrait secondary. NOTE: Computers with WWAN capabilities only support landscape primary and portrait secondary orientations. (3) (4) Power light Power switch ● White: The computer is on.
Item Component Function (6) Wireless button Turns the wireless feature on or off, but does not establish a wireless connection. NOTE: A wireless network must be set up in order to establish a wireless connection. (7) Supports the following digital card formats: ● Memory Stick ● Memory Stick Pro ● MultiMediaCard ● Secure Digital Memory Card ● xD-Picture Card (8) USB ports (2) Connect optional USB devices. (9) Battery light ● Off: The computer is running on battery power.
Bottom components Item Component Function (1) Battery release latch Releases the battery from the battery bay. (2) Battery bay Holds the battery and contains the SIM slot. NOTE: The battery is preinstalled in the battery bay at the factory. (3) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
14 Chapter 2 External component identification ENWW
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. (1) Product name: This is the product name affixed to the front of the computer. (2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n): This number provides specific information about the product's hardware components.
16 Chapter 3 Illustrated parts catalog ENWW
Computer major components ENWW Computer major components 17
Item Description (1) Display assembly (2) (3) 18 Spare part number 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, microphones, fingerprint reader, WLAN antenna cables, and WWAN antenna cables 595299-001 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, microphones, fingerprint reader, and WLAN antenna cables 584226-001 12.
Item Description Spare part number Plastics Kit 592971-001 (4a) Display hinge cover (4b) Memory module compartment cover (includes 2 captive screws, secured with C-clips) (4c) Hard drive cover (includes 2 captive screws, secured with C-clips) (5) Pen 593028-001 (6a) Pen holder (includes pen eject assembly) 592972-001 (6b) Pen eject assembly (7) Power switch board (includes cable) 592968-001 (8) Bluetooth module cable 593835-001 (9) Bluetooth module 537921-001 (10) System board (
Item (18) Description Spare part number 248-MB 598856-001 1024-MB 598859-001 WLAN module Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter: ● For use in Canada, the Cayman Islands, Guam, Puerto Rico, the U.S.
Item Description Spare part number Broadcom 4312G 802.
Plastics Kit Item 22 Description Spare part number Plastics Kit 592971-001 (1) Display hinge cover (2) Memory module compartment cover (includes 2 captive screws, secured with C-clips) (3) Hard drive cover (includes 1 rubber foot and 2 captive screws, secured with C-clips) Chapter 3 Illustrated parts catalog ENWW
Mass storage devices Item Description (1) Hard drive (includes hard drive bracket and Mylar cover) (2) ENWW Spare part number 500-GB, 7200-rpm 584381-001 320-GB, 7200-rpm 584380-001 250-GB, 7200-rpm 584379-001 160-GB, 7200-rpm 584378-001 Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, Mylar cover, and hard drive screws) 584382-001 External optical drive (includes bezel, bracket, and cable) Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive with LightScribe 584384-001
Miscellaneous parts Description Spare part number AC adapter 65-W PFC AC adapter 463958-001 65-W RC/V AC adapter 577170-001 HP protective sleeve 598207-001 Power cords: 24 For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Brazil 490371-201 For use in Denmark 490371-081 For use in Europe, the Middle East, and Africa (excluding South Africa) 490371-021 For use in India 490371-D61 For use in Israel 490371-BB1 For use in Italy 490371-061 For use in Japan 49037
Sequential part number listing Spare part number Description 371693-001 Wired headset with volume control 430958-001 Wireless laser mouse 463958-001 65-W PFC AC adapter 490371-001 Power cord for use in North America 490371-011 Power cord for use in Australia 490371-021 Power cord for use in Europe, the Middle East, and Africa (excluding South Africa) 490371-031 Power cord for use in the United Kingdom and Singapore 490371-061 Power cord for use in Italy 490371-081 Power cord for use in De
26 Spare part number Description 580101-002 Atheros 9285G 802.
ENWW Spare part number Description 584136-001 System board equipped with UMA graphics subsystem and Intel Celeron DC SU2300 1.20-GHz processor (800-MHz FSB, 1-MB L2 cache, 10-W; includes replacement thermal material) 584137-001 System board equipped with discrete graphics subsystem and Intel Celeron DC SU2300 1.
Spare part number Description 584382-001 Hard Drive Hardware Kit (includes hard drive bracket, Mylar cover, and hard drive screws) 584383-001 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe external drive (includes bezel, bracket, and cable) 584384-001 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive with LightScribe external drive (includes bezel, bracket, and cable) 586021-001 6-cell, 62-Wh, 2.
ENWW Spare part number Description 598859-001 2048-MB memory module (PC3, 1066-MHz) 599092-001 1024-MB memory module (PC3, 1066-MHz) Sequential part number listing 29
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4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Flat-bladed screwdriver Service considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 56 screws, in 6 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.
ENWW Component replacement procedures 37
Computer feet The computer feet are adhesive-backed rubber pads. There are four computer feet that adhere to the computer base enclosure. The feet (1) on the front edge of the computer are round. The feet (2) on the rear edge of the computer are oblong and wedge-shaped. The computer feet are available in the Rubber Kit, spare part number 592966-001.
Battery Description Spare part number 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 586021-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. Remove the battery: 1. Turn the computer upside down, with the front toward you. 2.
Pen Description Spare part number Pen 593028-001 Before removing the pen, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 39). Remove the pen: 1. Position the computer with the left side toward you. 2.
Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket, hard drive connector, and Mylar cover. Description Spare part number 500-GB, 7200-rpm 584381-001 320-GB, 7200-rpm 584380-001 250-GB, 7200-rpm 584379-001 160-GB, 7200-rpm 584378-001 Hard Drive Hardware Kit (includes hard drive bracket and hard drive screws) 584382-001 Before removing the hard drive, follow these steps: 1. Shut down the computer.
3. Lift the rear edge of the hard drive cover, and then swing it up and forward. 4. Remove the hard drive cover. NOTE: The hard drive cover is included in the Plastics Kit, spare part number 592971-001. 42 5. Grasp the Mylar tab on the hard drive and slide the hard drive (1) to the left to disconnect it from the system board. 6. Remove the hard drive (2) from the hard drive bay. 7. If it is necessary to remove the hard drive shield, remove the two Phillips PM3.0×3.
8. Lift the shield (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive.
WWAN module Description Spare part number HSPA EV-DO WWAN module 531993-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 39). 5. Remove the hard drive cover (see Hard drive on page 41).
2. ENWW Remove the two Phillips PM2.0×4.0 screws that secure the WWAN module to the system board. (The edge of the module opposite the slot rises away from the computer.
3. Pull the WWAN module away from the slot at an angle and remove it. Reverse this procedure to install the WWAN module.
Memory module Description Spare part number 4096-MB (DDR3, PC3, 1066-MHz) 599092-001 2048-MB (DDR3, PC3, 1066-MHz) 598856-001 1024-MB (DDR3, PC3, 1066-MHz) 598859-001 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4.
3. Lift the left side of the cover, and then swing it up and to the right. 4. Remove the memory module compartment cover. NOTE: The memory module compartment cover is included in the Plastics Kit, spare part number 592971-001. 5. Pull away the retention clips on each side of the memory module to release the memory module. (The memory module tilts up.) CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch the components on the memory module.
6. Grasp the edge of the memory module, and gently pull it out of the memory module slot. Reverse this procedure to install a memory module.
WLAN module Description Spare part number Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter: 50 ● For use in Canada, the Cayman Islands, Guam, Puerto Rico, the U.S.
Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 39). 5. Remove the memory module compartment cover (see Memory module on page 47).
2. 52 Remove the two Phillips PM2.0×4.0 screws that secure the WLAN module to the system board. (The edge of the module opposite the slot rises away from the computer.
3. Pull the WLAN module away from the slot at an angle and remove it. Reverse this procedure to install a WLAN module.
RTC battery Description Spare part number RTC battery (includes cable and 2-sided tape) 592965-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 39). 5.
Top cover Description Spare part number Top cover (includes TouchPad and TouchPad cable, caps lock light board and cable, and top cover bumper pads) 592964-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4.
3. Remove the two Phillips PM2.0×4.0 screws in the battery bay that secure the top cover to the computer. 4. Turn the computer right-side up, with the front toward you. 5. Lift the front edge of the top cover (1) until it rests at an angle. 6. Release the zero insertion force (ZIF) connector to which the TouchPad cable is connected and disconnect the TouchPad cable (2) from the system board. 7.
Keyboard NOTE: The keyboard spare part kit includes a cable and 2 retention clips.
3. Remove the two retention clips (2) by sliding them toward the back of the top cover. 4. Turn the top cover right-side up, with the front toward you. 5. Lift the rear edge of the keyboard (1) until it rests at an angle. 6. Slide the keyboard back (2) until the four tabs on the bottom edge of the keyboard are clear of the openings in the top cover. 7. Release the keyboard cable (3) from the opening in the top cover. 8. Remove the keyboard. Reverse this procedure to install the keyboard.
Pen holder and eject assembly Description Spare part number Pen holder and eject assembly 592972-001 Before removing the pen holder and eject assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 39). 5.
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 593835-001. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Power switch board Description Spare part number Power switch board (includes cable) 592968-001 Before removing the power switch board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 39). 5.
Display assembly Description Spare part number 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, microphones, fingerprint reader, WLAN antenna cables, and WWAN antenna cables 595299-001 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, microphones, fingerprint reader, and WLAN antenna cables 584226-001 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, microphones, WLAN antenna cables, and WWAN antenna cables 595298-001 12.
2. Remove the two Phillips PM2.0×4.0 screws that secure the display hinge cover to the computer. 3. Turn the computer display-side up, with the rear panel toward you. 4. Open the computer display to the upright position and rotate the display (1) 90-degrees clockwise. 5. Remove the display hinge cover (2). NOTE: The display hinge cover is included in the Plastics Kit, spare part number 592971-001. ENWW 6. Position the computer with the front toward you. 7.
9. Release the WLAN antenna cables (3) from the opening in the system board. 10. Release the grounding tape (1) that grounds the webcamera cable to the base enclosure. 11. Disconnect the webcamera cable (2) from the system board. 12. Release the grounding tape (1) that grounds the display panel cable to the base enclosure.
13. Disconnect the display panel cable (2) from the system board. 14. Release the tape (1) that secures the WWAN antenna cables to the system board. 15. Release the grounding tape (2) that grounds the WWAN antenna cables to the base enclosure. 16. Release the WWAN antenna cables (3) from the opening in the system board. CAUTION: Support the display assembly when removing the following screws.
18. Lift the display assembly (2) straight up and remove it. Reverse this procedure to install the display assembly.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with discrete graphics subsystem and Intel Core2 SU9600 1.60-GHz processor (800-MHz FSB, 3-MB L2 cache, 10-W) 584129-001 Equipped with discrete graphics subsystem and Intel Core2 SU7300 1.30-GHz processor (800-MHz FSB, 3-MB L2 cache, 10-W) 584133-001 Equipped with discrete graphics subsystem and Intel Pentium DC SU4100 1.
When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● WWAN module (see WWAN module on page 44) ● Memory module (see Memory module on page 47) ● WLAN module (see WLAN module on page 50) ● RTC battery (see RTC battery on page 54) ● Power connector and cable (see Power connector and cable on page 71) ● Fan (see Fan on page 72) ● Heat sink (see Heat sink on page 74) ● USB/Card Reader boar
5. Release the power connector (3) from the base enclosure. 6. Use the hard drive connector (1) to lift the right side of the system board (2) until it rests at an angle. 7. Remove the system board (3) by sliding it up and to the right. NOTE: After removing the system board, it may be necessary to replace the RJ-45 connector cover. The RJ-45 connector cover is included in the Plastics Kit, spare part number 592971-001.
Reverse this procedure to install the system board.
Power connector and cable Description Spare part number Power connector and cable 592967-001 Before removing the power connector and cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 39). 5.
Fan Description Spare part number Fan 592970-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
4. Remove the fan (3). Reverse this procedure to install the fan.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with discrete graphics subsystem 592969-001 For use only with computer models equipped with UMA graphics subsystem 594635-001 Before removing the heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the heat sink (2). NOTE: Steps 4 and 5 apply only to computer models equipped with a UMA graphics subsystem. See steps 2 and 3 for heat sink removal instructions for computer models equipped with a discrete graphics subsystem. 4. Following the 1, 2, 3, 4 sequence stamped into each section of the heat sink, loosen the four Phillips PM2.5×10.0 captive screws (1) that secure the heat sink to the system board. 5. Remove the heat sink (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed. Thermal pads are used on the video processor (1) and the heat sink section (2) that services it, and the PCH chip (3) and the heat sink section (4) that services it. Thermal paste is used on the processor (5) and the heat sink section (6) that services it. Replacement thermal material is included with all system board and heat sink spare part kits.
Reverse this procedure to install the heat sink.
USB/Card Reader board Description Spare part number USB/Card Reader board 592948-001 Before removing the USB/Card Reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 39). 5. Remove the following components: a.
5 Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences. To start Setup Utility: ▲ Open Setup Utility by turning on or restarting the computer.
Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press f10. – or – Open Setup Utility by turning on or restarting the computer.
Display system information The following procedure explains how to display system information in Setup Utility. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press f10. – or – Open Setup Utility by turning on or restarting the computer.
Exiting Setup Utility You can exit Setup Utility with or without saving changes. ● To exit Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter. ● To exit Setup Utility without saving your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display.
System Configuration menu Select To do this Language Change the Setup Utility language. Virtualization Technology (select models only) Enable/disable the processor Virtualization Technology. LAN Power Saving Enable/disable the LAN power saving. Reduces the power consumption of the LAN controller. Fan Always On Enabled/disable Fan Always On. When enabled, the computer fan will always be on. Action Keys Mode Enable/disable the Action Keys.
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
To download a BIOS update: 1. Access the page on the HP Web site that provides software for your computer: Select Start > Help and Support > Maintain. 2. Follow the instructions on the screen to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps: a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier.
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6 Specifications Computer specifications Metric U.S. Depth 30.40 cm 11.97 in Width 22.30 cm 8.76 in Height (front to back) 2.63 to 3.96 mm 1.04 to 1.56 in Weight 2.15 kg 4.73 lbs Dimensions Input power Operating voltage 18.5 V dc @ 3.5 A - 65W Operating current 3.
12.1-inch display specifications Metric U.S. Height 16.9 cm 6.7 in Width 26.2 cm 10.3 in Diagonal 30.8 cm 12.1 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 200 nits (typical) Dimensions Pixel resolution 88 Pitch 0.279 × 0.279 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 4.
Hard drive specifications 500-GB* 320-GB* 250-GB* 160-GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA security ATA security Single track 1.5 ms 1.5 ms 1.5 ms 1.5 ms Average 12.0 ms 12.0 ms 12.0 ms 12.0 ms Maximum 22.0 ms 22.0 ms 22.0 ms 22.
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read Write BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM Access time BD DVD Random < 230 ms < 180 ms Cache buffer 4.
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read Write CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CDRW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Access time CD DVD Random < 175 ms < 230 ms Cache buffer 2.
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7 Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time. Handle these discs carefully and keep them in a safe place. The software allows the creation of only one set of recovery discs.
Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.
Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup.
Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Performing a recovery NOTE: You can recover only files that you have previously backed up.
Recovering from the dedicated recovery partition (select models only) NOTE: Computers with an SSD may not have a recovery partition. If the computer does not have a recovery partition, you will not be able to recover using this procedure. Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software.
8 Connector pin assignments Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio-out (headphone) ENWW Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Audio-in (microphone) 99
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 100 Chapter 8 Connector pin assignments ENWW
HDMI ENWW Pin Signal Pin Signal 1 TMDS data 2+ 11 TMDS clock shield 2 TMDS data 2 shield 12 TMDS clock- 3 TMDS data 2- 13 CEC 4 TMDS data 1+ 14 No connect 5 TMDS data 1 shield 15 DDC clock 6 TMDS data 1- 16 DDC data 7 TMDS data 0+ 17 Ground 8 TMDS data 0 shield 18 +5V power 9 TMDS data 0- 19 Hot plug detect 10 TMDS clock+ HDMI 101
RJ-45 (network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Universal Serial Bus Pin Signal 1 +5 VDC 2 Data 3 Data + 4 Ground 102 Chapter 8 Connector pin assignments ENWW
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzlerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
10 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. CAUTION: The procedures in this chapter can result in damage to display components.
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3.
ENWW 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame.
19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter, spare part numbers 24, 25 action keys 6 administrator password 82 antenna, location 5, 9 applications key, Windows 6 audio, product description 2 audio-in jack connector pinout 99 location 10 audio-out jack connector pinout 99 location 10 B base enclosure, spare part number 19, 28 battery removal 39 spare part number 21, 28, 39 battery bay 13 battery light 12 battery release latch 13 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive precautions 32 spare part number 23, 28 specifications
feet locations 38 spare part number 19, 38 fingerprint reader 11 fn key 6 front components 9 G graphics, product description grounding equipment and methods 35 1 H hard drive precautions 32 product description 2 removal 41 spare part numbers 21, 23, 27, 41 specifications 89 hard drive bay 13 hard drive cover illustrated 22 removal 42 Hard Drive Hardware Kit, spare part number 21, 23, 28, 41 hard drive self test 83 HDMI port connector pinout 101 location 9 headphone jack connector pinout 99 location 10 hea
power switch board removal 61 spare part number 19, 28, 61 power-on password 82 processor, product description 1 product description audio 2 chipset 1 diskette drive 2 display panel 1 docking support 3 Ethernet 2 external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 3 webcam 2 wireless 2 product name 1 protective sleeve, spare part number 24, 28 R rea
114 Index ENWW
