HP ENVY m6 Sleekbook HP ENVY Touchsmart m6 SleekBook HP ENVY TouchSmart m6 Ultrabook Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 6 Display ................................................................................................................................... 6 Top ...........................................................................................
Service cover .......................................................................................................... 30 Battery ................................................................................................................... 32 RTC battery ............................................................................................................ 33 Hard drive .............................................................................................................
Backup and recovery ...................................................................................................... 76 Backing up your information .................................................................................................... 76 Performing a system recovery .................................................................................................. 77 Using the Windows recovery tools ............................................................................
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1 Product description Category Description Intel models Product Names HP ENVY TouchSmart m6 Ultrabook √ HP ENVY TouchSmart m6 Sleekbook √ HP ENVY m6 Sleekbook Processors √ Intel® Core™ i7-4500U (1.8 GHz, turbo up to 3.0 GHz) 1600 MHz/4 MB Cache, Dual 15W √ Intel Core i5-4200U (1.6 GHz, turbo up to 2.6 GHz) 1600 MHz/3 MB Cache, Dual 15W √ Intel Core i3-4010U (1.7 GHz), 1600 MHz/3 MB L3, Dual 15W √ AMD® A10-5745M (2.9 GHz/2.
Category Description Memory Supports up to 16 GB max system memory (DDR3L-1600MHz Dual Channel Support) in the following configurations: ● 16384 MB (8192 MB x 2) ● 12288 MB (8192 MB +4096 MB) ● 8192 MB (8192 MB x 1) ● 8192 MB (4096 MB x 2) ● 6144 MB (2048 MB x 1 + 4096 MB x 1) ● 4096 MB (4096 MB x 1) ● 4096 MB (2048 MB x 2) Intel models √ Supports up to 8 GB max system memory (DDR3L-1333MHz at 1.
Category Description Intel models AMD models Supports Intel Wireless Display (WiDi/WiFi Direct support) √ √ 2 WLAN antennas built into display assembly √ √ Supports the following WLAN formats: √ ● Intel Wireless-N 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 combo Adapter ● Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter ● Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter ● Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.
Category Description Ports ● 3-pin AC Smart Pin adapter plug ● Audio-in (mono microphone)/Audio-out (stereo headphone) combo jack, supports jack detection ● HDMI version 1.4 supporting 1920 ×1200 @ 60Hz ● RJ-45 (Ethernet, includes link and activity lights) ● USB 3.0 port ● USB 2.
Category Description Operating system Preinstalled: Serviceability ● Windows 8.
2 External component identification Display Component Description (1) Internal microphones (2) Record sound. (2) Webcam light ● On: The webcam is in use. ● Off: The webcam is not in use. (3) HP TrueVision HD Webcam Records video, captures still photographs, and provides access to video conferences and online chat by means of streaming video. To use the webcam, from the Start screen, type c, and then select CyberLink YouCam from the list of applications.
Component Description (4) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs).
Top TouchPad Component Description (1) Moves the on-screen pointer and selects or activates items on the screen. TouchPad zone NOTE: 8 The TouchPad also supports edge-swipe gestures. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Left side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. (3) USB 3.0 charging (powered) port Connects an optional USB device.
Component (6) (7) Description Hard drive light Power light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
Right side Component (1) Description Audio-out (headphone) jack/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Bottom Component Description (1) HP Triple Bass Reflex Subwoofer Provides superior bass sound. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label, which is found on the bottom of the computer. 16 Item Component Description (1) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (2) Part number/Product number (p/n) This number provides specific information about the product’s hardware components.
3 Illustrated parts catalog Computer major components Computer major components 17
Item Component (1) Display assembly (39.6 mm [15.
Item (11) (12) Component Spare part number 2-GB memory module (PC3L, 12800, 1600-MHz) 691739-005 4-GB memory module (PC3L, 12800, 1600-MHz) 691740-005 8-GB memory module (PC3L, 12800, 1600-MHz) (Intel models only) 693374-005 Hard drive 750-GB, 5400 RPM, 2.5 in 634250-005 1-TB, 5400 RPM, 2.
Item 20 Component Spare part number For use only in Intel models 728133-001 For use only in AMD models 727465-001 (20) Fan 725445-001 (21) RJ-45 cover 727464-001 (22) Battery (3-cell, 5.0WHr 4.
Display assembly subcomponents Item Component Spare part number (1) Display bezel 725442-001 (2) Webcam/microphone module 725465-001 (3) Hinge brackets (4) For use in non-touch models 725448-001 For use in touchscreen models 725449-001 Raw display panel, 39.6-mm (15.
Item Component Spare part number For use in non-touch models 725439-001 For use in touchscreen models 725440-001 Miscellaneous parts Component Spare part number AC adapter (non-smart): 65-W AC adapter (non-smart) for use in all countries and regions 710412-001 Power cord (3-pin, black, 1.
Spare part number Description 715050-001 3 cell, 50 WHr 4.52AH Li-ion battery 717384-005 Intel Centrino Wireless-N 2230 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 4.0) for use only in Intel models 724935-005 Broadcom 4352 + Bluetooth combo w/ *2 antennas (802.11 a/b/g/n, Bluetooth 4.
24 Spare part number Description 725462-501 System board with AMD A10-5745M processor for use with models with the Windows 8 Standard operating system 725464-001 Top cover for use in models with an AMD processor 725465-001 Webcam assembly 727459-001 Display assembly, FHD, touchscreen 727460-001 Display assembly, HD, touchscreen 727461-001 Display assembly, FHD, non-touch 727462-001 Display assembly, HD, non-touch 727464-001 RJ-45 cover 727465-001 Media card reader for use only in AMD mod
4 Removal and replacement procedures CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 114 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service cover Description Spare part number Service cover 725453-001 Before disassembling the computer, follow these steps: 1. Shut down the computer.
2. Remove the 8 remaining larger Phillips screws from the back and the middle of the service cover. 3. Lift up the cover (1) from the unit at the rear edge and remove the service cover (2). Reverse this procedure to install the service cover.
Battery Description Spare part number 3 cell, 50 WHr 4.52 AH Li-ion battery 715050-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
RTC battery Description Spare part number RTC battery 725458-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Hard drive Description Spare part number 1 TB, 5400 rpm, 2.5 in 676521-005 750 GB, 5400 rpm, 2.5 in 634250-005 500 GB, 5400 rpm, 7 mm 683802-005 Hard Drive Hardware Kit (includes left and right brackets, hard drive cable, and screws) 725447-001 Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Remove the hard drive bracket: 1. Remove the 4 PM2.0×3.0 screws (1) on the hard drive bracket. 2. Remove the hard drive brackets (2) from the hard drive. Reverse these procedures to reassemble and install the hard drive. Solid state drive (Intel models only) Description Spare part number Solid state drive 24-GB 727598-001 Solid state drive 128-GB 727514-001 Before removing the SSD, follow these steps: 1. Turn off the computer.
2. Remove the solid-state drive from the connector (2). Reverse this procedure to install the SSD.
WLAN module Description Spare part number WLAN module for use in both Intel and AMD models: Ralink Wireless + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 4.0) 690020-005 Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 733476-001 WLAN module for use only in Intel models: Intel Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0) 670290-005 Mediatek 7630E 802.11 b/g/n 11 WiFi and Bluetooth 4.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors.
Memory modules Description Spare part number 2-GB memory module (PC3L, 12800, 1600-MHz) 691739-005 4-GB memory module (PC3L, 12800, 1600-MHz) 691740-005 8-GB memory module (PC3L, 12800, 1600-MHz)(Intel models only) 693374-005 Before removing a memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
RJ-45 module cover Description Spare part number RJ-45 module cover (plastics kit) 727464-001 Before removing the RJ-45 module cover: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Left speaker/subwoofer Description Spare part number Speaker Kit (includes left speaker/subwoofer and right speaker) 725460-001 The computer includes two separate speakers — a speaker on the right side, and a speaker/subwoofer on the left side. You must remove the system board to remove the right speaker. You do not have to remove the system board to remove the left speaker/subwoofer. You do have to remove the RJ-45 module cover to remove the left speaker/subwoofer.
3. Remove the 2 Phillips PM2.0×2.0 broadhead screws (2) that secure the speaker/subwoofer to the computer. NOTE: Make sure the rubber grommets are installed in the screw holes (3) when installing the speaker/subwoofer. 4. Remove the subwoofer (4). Reverse this procedure to install the left speaker/subwoofer.
Remove the USB/audio board: 1. Disconnect USB/audio connector cable (1) from the system board. 2. Remove the cable from the adhesive that secures it to the keyboard frame (2). 3. Disconnect the USB/audio cable (3). 4. Disconnect the subwoofer speaker cable (4). 5. Pull up on the USB/audio board (5), and pull it away from the computer side to remove it (6). Reverse this procedure to install the USB/audio board.
6. Remove the RJ-45 module cover (see RJ-45 module cover on page 40). 7. Remove the USB/audio board (see USB/audio board on page 42). Remove the power connector cable: ▲ Remove the power connector cable from its routing path (1), and then remove the power connector and cable (2) from the computer. Reverse this procedure to install the power connector and cable.
3. Lift up on the board to disconnect the connector on the bottom of the board from the system board, and then remove the card reader board from the computer (3). Reverse this procedure to install the card reader board. Fan Description Spare part number Fan 725445-001 Before removing the fan: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. 46 Remove the 2 Phillips PM2.0×3.0 screws securing the fan to the computer (2), and then lift the fan upwards (3).
System board NOTE: The system board spare part kit includes replacement thermal material.
● Heat sink (see Heat sink on page 50) ● WLAN module see (WLAN module). Remove the system board: 1. 2.
3. Lift the system board up at an angle (2), and then remove the system board (3). Reverse this procedure to install the system board.
Heat sink Description Spare part number Heat sink for use in models with AMD processors 725446-001 Heat sink for use in models with Intel processors 728132-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
2. Remove the heat sink (2) from the system board. 3. Note the locations of thermal material over the soldered on processor on the system board (1) and the bottom of the heat sink that services it (2). Reverse this procedure to install the heat sink. CAUTION: These screws must be installed in the sequence that is marked on the heat sink so that the correct pressure is applied to the processor and other components.
Power button board Description Spare part number Power button board 725451-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the power button board. Right speaker Description Spare part number Speaker Kit (includes left speaker/subwoofer and right speaker) 725460-001 The computer includes two separate speakers — a speaker on the right side, and a speaker/subwoofer on the left side. You must remove the system board to remove the right speaker. You do not have to remove the system board to remove the left speaker/subwoofer.
2. Rotate the hinge upward to gain access to the speaker (3). 3. Remove the Phillips PM2.0×3.5 broadhead screw that secures the right speaker (1). 4. Remove the right speaker from the computer (2). Reverse this procedure to install the right speaker.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number: Keyboard bracket 725441-001 Backlit keyboard for use in the United States 725450-001 Backlit keyboard for use in Canada 725450-DB1 Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Lift up (1) to top of the bracket, and then remove the keyboard assembly (2) from the computer. 3. Remove the 2 silver Phillips PM2.0×3.0 screws (1) that secure the keyboard to the bracket, and then remove the keyboard from the bracket (2). Reverse this procedure to install the keyboard.
TouchPad module Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Display assembly, non-touchscreen Description Spare part number Display assembly, FHD, non-touch 727461-001 Display assembly, HD, non-touch 727462-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the computer up to an angle (4), and then pull the display assembly away from the computer (5). 5. Remove the 2 screw covers (1) and the 2 PhillipsPM 2.0×2.5 screws (2) from the bottom corners of the bezel. 6. Loosen the top edge of the plastic bezel cover (3) from all four sides of the display panel. 7. Loosen the left and right side edges of the plastic bezel cover (4), and then loosen the bottom edge of the plastic bezel cover (5). Remove the plastic bezel cover (6).
8. If you need to remove the display hinges, remove the 5 Phillips PM2.5×3.0 screws (1) that secure each hinge to the display , and then lift the hinge off the display (2). The display hinges are available using the following spare part numbers: 9. ● 725448-001: Non-touchscreen models ● 725449-001: Touchscreen models If you need to replace the webcam module, disconnect the webcam cable (1), and then lift to disengage the adhesive that secures the webcam (2) to the display enclosure.
Raw display panels are available using the following spare part numbers: ● 725454-001: HD, non-touch ● 725455-001: HD, touchscreen ● 725456-001: FHD, non-touch ● 725457-001: FHD, touchscreen 11. Lift the adhesive strip atop the display panel connector on the back of the raw display panel (1), and then disconnect the display cable. (2). Remove the display panel from the display enclosure (3). 12.
13. If you need to replace the WLAN antennas and transceivers, remove the antennas from routing clips on the side of the display enclosure (1), and then lift the antennas out of the display enclosure (2). The WLAN antennas and transceivers route to the bottom of the display enclosure. Reverse these procedures to reassemble the non-touchscreen display panel.
Display assembly, touchscreen Description Spare part number Display assembly, FHD, touchscreen 727459-001 Display assembly, HD WLED, touchscreen 727460-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
64 4. Lift the computer up to an angle (4), and then pull the display assembly away from the computer (5). 5. To separate the display enclosure, remove the 2 screw covers (1) and 2 silver Phillips PM 2.5×3.0 screws (2) from the bottom of the display panel assembly. 6. Lift the bottom of the display panel assembly upward to disengage it from the display enclosure (3), and then lift the display panel assembly up and away from the enclosure (4).
7. If you need to replace the webcam module from the display enclosure, lift the webcam up to disengage the adhesive tape that secures the webcam to the enclosure (1), and then disconnect the webcam cable (2). 8. If you need to remove the display hinges, from each hinge remove the 3 Phillips PM 2.0x2.5 screws from the side of the hinge (1) and the 5 Phillips PM 2.5×2.5 broadhead screws from the bottom of the hinge (2). 9. Remove the hinges from the display panel assembly (3).
10. If you need to remove the WLAN antennas/transceivers, lift the tape that secures the transceivers to the display panel (1) (2), and then lift the antennas/transceivers from the display panel assembly.
11. If you need to remove the display panel, remove the display cable from the rear of the panel (1), and (if necessary) remove the WLAN antenna transceiver tape from the display panel (2) (3). 12. Remove the 4 Phillips PM 2.0x3.0 screws (1) that secure the panel to the display enclosure, and then lift the panel from the display enclosure (2).
13. If you need to remove the display cable, noting the routing clips on the sides of the display enclosure, lift the cable from the display enclosure. Reverse these procedures to reassemble the touchscreen display panel.
5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: 1. 2. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
Restoring factory settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Setup Utility to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Setup Utility. 3. Use the arrow keys to select Exit > Load Setup Defaults. 4. Follow the on-screen instructions. 5.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main. 3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter.
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.
6 Specifications Computer specifications Metric U.S. Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Dimensions Weight Input power Operating voltage and current 19.5 V dc @ 3.
39.6-mm (15.6-inch) display specifications Metric U.S. Height 16.50 cm 6.50 in Width 25.34 cm 11.60 in Diagonal 33.66 cm 15.60 in Number of colors 262,144 Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Dimensions Pixel resolution Pitch 0.197 mm × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65° horizontal, ±50° vertical (typical) 39.6-mm (15.
7 Backup and recovery To protect your information, use Windows Backup and Restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
To create a backup using Windows Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. From the Start screen, type backup, click Settings, and then select from the list of displayed options. 2.
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
4. Press f11 while the “Press for recovery” message is displayed on the screen. 5. Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
To use the Start screen: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
84 Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light, identifying 14 AC adapter, spare part numbers 22 action keys identifying 11 audio, product description 2 audio-in (microphone) jack 14 audio-out (headphone) jack 14 right side 14 top 8 computer major components 17 computer part number 16 computer reset 80 computer specifications 74 connector, power 14 connectors, service considerations 25 G graphics, product description grounding guidelines 26 guidelines equipment 29 grounding 26 packaging 28 transporting 28 workstation 28 B ba
J jacks audio-in (microphone) 14 audio-out (headphone) 14 network 14 RJ-45 (network) 14 K keyboard product description 4 removal 55 spare part numbers 18, 55 keypad 11 keys action 11 esc 11 fn 11 num lock 11 Windows logo 11 L left TouchPad button, identifying 8 lights AC adapter 14 caps lock 9 hard drive 13 mute 9 power 9, 13 wireless 9 M mass storage device precautions 26 removal 34 spare part numbers 34 Media Card Reader, identifying 12 memory module product description 2 removal procedures 39 spare part
serviceability, product description 5 slots Digital Media Card 12 security cable 12 solid state drive removal procedures 35 spare part number 24 solid state drive, spare part numbers 19 speakers identifying 10 removal 41, 53 spare part number 18, 23, 41, 53 specifications computer 74 display 75 subwoofer, identifying 15 system board removal 47 spare part numbers 18, 24, 47 spare parts 24 T tools required 25 top cover spare part numbers 24 TouchPad button board removal 57 TouchPad zone, identifying 8 transpo
