Maintenance & Service Guide HP TouchSmart 9300 Elite All-in-One Business PC
© Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product Features ............................................................................................................................................ 1 Front Components ................................................................................................................................ 3 Side Components ................................................................................................................................. 4 Rear Components ...................
Generating Static ............................................................................................................... 20 Preventing Electrostatic Damage to Equipment ................................................................ 20 Personal Grounding Methods and Equipment ................................................................... 21 Grounding the Work Area ..................................................................................................
Volume button board .......................................................................................................................... 70 Rear logo cover .................................................................................................................................. 72 Webcam module ................................................................................................................................ 73 Main rear frame ......................................................
Contacting Customer Support .......................................................................................................... 149 Appendix C Connector Pin Assignments .................................................................................................... 150 Ethernet BNC ................................................................................................................................... 150 USB ..............................................................................
1 Product Features Figure 1-1 HP TouchSmart 9300 Elite Business PC NOTE: The wireless keyboard and mouse shown above are optional accessories.
● 2 Optional wireless connectivity: ◦ Integrated 802.11 a/b/g/n or b/g/n wireless LAN module ◦ Bluetooth® 3.
Front Components Figure 1-2 Front Components Table 1-1 Front Components No. Component No. Component 1 58.
Side Components Figure 1-3 Side Components Table 1-2 Side Components 4 No. Component No. Component 1 Volume up button 8 Microphone/line in jack 2 Volume down button 9 Headphone jack 3 Mute button 10 Slot-load optical drive (optional) 4 Hard drive activity LED 11 Optical drive eject button 5 Media card reader activity LED 12 Optical drive activity LED 6 Media card reader 13 Power LED 7 (2) USB 2.
Rear Components Figure 1-4 Rear Components Table 1-3 Rear Components No. Component No. Component 1 Drive access panel 10 Power indicator light 2 Webcam adjustment wheel 11 Rear port security cover 3 Memory access panel 12 TV coax in (optional) 4 Adjustable reclining stand 13 IR Emitter (Blaster) output (optional) 5 Security lock slot 14 (4) USB 2.
2 Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form.
3. Select the All Programs menu. 4. Click on the Windows Update link. In Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen. It is recommended that you install all of the critical updates and service packs. 5. After the updates have been installed, Windows will prompt you to reboot the machine.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: 8 ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on a USB flash drive and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Table 3-1 Computer Setup—File (continued) System Information 10 Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for embedded, enabled NIC (if applicable) ● System BIOS (includes family name and version) ● Chassis serial number About Displays copyright notice. Set Time and Date Allows you to set system time and date.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware, serial number, emulation type.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. See the Desktop Management Guide for more information.
Table 3-3 Computer Setup—Security (continued) ◦ USB Port 11 ◦ USB Port 13 Slot Security Allows you to disable or enable any Mini Card slot Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI Express expansion card or embedded on the system board.) System IDs Displays: ● Product Name ● Serial number ● Universal Unique Identifier (UUID) number.
Table 3-3 Computer Setup—Security (continued) System Security (some models: these options are hardware dependent) Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system security breaches. PAVP (Models with Blu-ray drives) (disabled/min/max) - PAVP enables the Protected Audio Video Path in the Chipset. This may allow viewing of some protected high definition content that would otherwise be prohibited from playback.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Power Option Description Hardware Power Management ● SATA Power Management—Enables or disables the SATA bus and/or device power management. Default is enabled. ● S5 Maximum Power Savings—Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 1 Watt power usage.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Advanced Option Heading Power-On Options Allows you to set: ● POST messages (enable/disable). Suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected.
4 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
5 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparen
Routine Care General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with liquids or damp cloths. 4. Always unplug the computer before cleaning the keyboard, mouse, or air vents. 5. Disconnect the keyboard before cleaning it. 6.
● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions.
Cables and Connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
6 Illustrated parts catalog Computer major components Item Description Spare part number (1) System board 658978-001 (2) Fan 652321-001 (3) Optical drive (does not include bezel) (4) (5) (6) 26 HP SuperMulti DVD Writer Drive 583092-001 HP Slim Slot Blu-ray Combo Drive 583093-001 Speakers Right speaker 652274-001 Left speaker 652275-001 Display panel, 23-inch ZBD 658981-001 non-ZBD 658979-001 Fan sink assembly (thermal module) (includes replacement thermal material) Chapter 6 I
Item Description Spare part number Discrete graphics 658987-001 UMA graphics 658988-001 Memory modules (PC3-10600, 1333-MHz; not illustrated) 4-GB 646801-001 2-GB 646800-001 Processor (includes replacement thermal material; not illustrated) Intel Core i7 processors 2600 (3.4-GHz, 8-MB L3 cache) 638632-001 Intel Core i5 processors 2500 (3.3-GHz, 6-MB L3 cache) 638631-001 2400 (3.1-GHz, 6-MB L3 cache) 638630-001 2300 (2.8-GHz, 6-MB L3 cache) 654601-001 Intel Core i3 processors 2120 (3.
Item Description Spare part number Right side cap 670182-001 Keyboard (not illustrated) USB ● Brazil 590271-201 ● French Canada 590271-121 ● Latin America 590271-161 ● The United States 590271-001 USB Enterprise ● Brazil 658990-201 ● French Canada 658990-121 ● Latin America 658990-161 ● The United States 658990-001 Wireless for use in the United States 611376-003 USB Smartcard ● Brazil 631411-204 ● French Canada 631411-124 ● The United States 631411-004 Washable ● Un
Boards Item Description Spare part number (1) Inverter 658982-001 (2) Optical drive eject board 652312-001 (3) Power board 652305-001 (4) Optical drive connector board 652311-001 (5) Graphics card GFX, 1 GB graphics card 652164-001 ATI MXM30 Viper 1-GB HD5570 graphics card 628380-001 (6) Infrared sensor board 652307-001 (7) WLAN modules (8) Intel Centrino® Advanced-N 6205 802.11a/b/g/n 652165-001 802.11b/g/n 654602-001 HP WLAN combo 802.11b/g/n + Bluetooth 2.
Item Description Spare part number I/O board assembly, with DataPort (not illustrated) Includes IR 670183-001 Does not include IR 670184-001 Webcam (not illustrated) Webcam module without DMIC 652277-001 Webcam module, 2.
Spare part number Description 611375-003 Keyboard, USB, mini, for use in the United States 611375-123 Keyboard, USB, mini, for use in French Canada 613125-001 Keyboard, washable, for use in the United States 613125-121 Keyboard, washable, for use in French Canada 613990-001 HP TV tuner module 617450-001 Cable, DisplayPort to HDMI 619580-001 Mouse, washable 621416-001 Mouse, USB, optical, Portia 628380-001 ATI MXM30 Viper 1-GB HD5570 graphics card 631411-004 Keyboard, USB, Smartcard, for
32 Spare part number Description 652277-001 Webcam module without DMIC 652279-001 HP WLAN combo 802.11b/g/n + Bluetooth 2.
Spare part number Description 658990-121 Keyboard, USB Enterprise, for use in French Canada 658990-161 Keyboard, USB Enterprise, for use in Latin America 658990-201 Keyboard, USB Enterprise, for use in Brazil 670180-001 NTSC cable 670181-001 Left side cap for use in models with 1394 ports 670182-001 Right side cap 670183-001 I/O board assembly with DataPort and IR 670184-001 I/O board assembly with DataPort, no IR 670185-001 UMA (Integrated graphics) I/O-DataPort cable 670186-001 MXM (D
7 Removal and Replacement Procedures The following sections provide information about disassembling various components of the All-inOne. Preparing to disassemble the computer To avoid injury and equipment damage, always complete the following steps in order, when opening the All-in-One. 1. Remove all removable media, such as compact discs or USB flash drives, from the computer. 2. Turn off the computer properly through the operating system, then turn off any external devices. 3.
Stand The stand is secured with four screws. The screws are covered by the plastic piece covering the back of the stand. To remove the stand: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Insert your finger, or a flathead screwdriver, into the slot on the stand cover (1) to pry it off of the computer stand.
3. Remove the four Torx screws (1), slide the stand toward the top of the computer, and then lift the stand off the computer (2). NOTE: You can use a Torx or a flat-head driver to remove the screws. Figure 7-2 Removing the stand To replace the stand, reverse the removal procedures. Weight (with integrated graphics) without stand: 8.75 kg (19.3 lbs) Weight (with discrete graphics) without stand: 9.05 kg (20.
VESA mount The VESA adapter plate is stored in the bottom of the stand and is mounted in place of the stand. To install the VESA adapter plate: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Insert your finger, or a flathead screwdriver, into the slot on the stand cover (1) to pry it off of the computer stand.
3. Use a Phillips screwdriver to tighten the recessed two brake screws (for the rails) on the computer. It should take about 5–10 turns of the screwdriver to secure the screws. Take care not to overtighten the screws. NOTE: The tightened brake screws will hold the VESA adapter plate in the locked position, so that the computer does not slide down once it is mounted on a wall. These screws must be tighten before placing the VESA adapter plate on the back of the computer.
4. While the stand is still on the computer, use a Phillips screwdriver to remove the four screws attaching the VESA adapter plate to the bottom of the computer stand. Save the screws. Figure 7-5 Removing the VESA adapter screws 5. Remove the VESA adapter plate from the bottom of the computer stand.
6. Use a flathead screwdriver to remove the four screws attaching the computer stand to the back of the computer.
7. Lift the computer stand away from the computer.
8. Place the VESA adapter plate over the rails on the back of the computer, matching the cutouts on the each side of the plate with the screw holes and the hooks on the rails.
9. Attach the VESA adapter plate to the back of the computer, using a Phillips screwdriver to tighten the four screws.
10. Slide the VESA adapter plate upward until it locks into place. You will hear a click when the VESA adapter plate is locked in place. NOTE: If you do not hear the click or the plate does not lock in place, it means the two brake screws were not sufficiently tightened when the computer stand was removed. Unscrew the four screws on the VESA adapter plate and remove it, then retighten the two brake screws (see step 4 in previous section).
11. Attach the wall-mounting hardware (purchased separately) to the VESA adapter plate, according to the manufacturer's instructions, using either the 100 mm x 100 mm screw holes or the 100 mm x 200 mm screw holes. Figure 7-12 100 mm x 100 mm holes Figure 7-13 100 mm x 200 mm holes NOTE: The computer can be mounted in either landscape or portrait orientation. If mounted in portrait orientation make sure the CD/DVD drive is at the top.
NOTE: If the computer stand is ever replaced on the computer, the VESA adapter plate must be replaced on the bottom of the computer stand in order to properly support the computer. Note the following information about the computer without the stand but with the VESA adapter installed. The measurements in the illustration are in mm. Figure 7-14 Computer dimensions without stand Weight (with integrated graphics) without stand: 8.75 kg (19.3 lbs) Weight (with discrete graphics) without stand: 9.05 kg (20.
Rear panels The rear panels are located above the stand. You must remove them to access internal components. Although the following procedure shows only removing one panel, the procedure is the same for both panels. To remove the rear panels: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the small center panel below the rear ports by pulling out the top of the panel (1) then lifting the panel off the computer (2).
3. Before removing the rear panel, you must remove the small cover plate that hides the screw used to secure the panel to the chassis. Lift up on the bottom of the cover plate located next to the upper inside corner of the rear panel and lift the cover plate off the rear of the computer. Figure 7-16 Removing the rear panel screw cover plate 4. Remove the screw beneath the cover plate (1) and slide the rear panel toward the center of the computer until it stops (approximately 5 mm or 1/5 inch) (2).
5. Lift up the outside edge of the panel approximately 2.5 cm (1 inch) (1) and slide the panel toward the outside edge of the computer (2) to remove it. Figure 7-18 Removing the rear panel To replace the rear panels, reverse the removal procedures. NOTE: When replacing a drive access panel, hold the panel at a slight angle with the inside edge of the panel lower than the outside edge, then slide the screw hole tab on the top inside corner of the panel into the slot on the rear of the computer.
Installing memory Description Spare part number 4-GB 646801-001 2-GB 646800-001 The memory modules are located under the rear cover on the right side of the computer (when viewed from behind). Figure 7-20 Memory location The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) small outline dual inline memory modules (SODIMMs).
In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ● single-sided and double-sided SODIMMs ● SODIMMs constructed with x8 and x16 devices; SODIMMs constructed with x4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported SODIMMs. Populating SODIMM sockets The memory sockets on the system board can be populated with up to four industry-standard SODIMMs.
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the SODIMMs are installed. ● The system will operate in single channel mode if the SODIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the SODIMMs in Channel A is equal to the total memory capacity of the SODIMMs in Channel B. The technology and device width can vary between the channels.
3. To remove a SODIMM, press outward on the two latches on each side of the SODIMM (1) then pull the SODIMM out of the socket (2). Figure 7-22 Removing a memory module 4. To install a SODIMM, slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place. Figure 7-23 Installing a memory module NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. 5.
Hard drive Description Spare part number 1000-GB 636930-001 750-GB 639363-001 500-GB 636939-001 320-GB 634824-001 250-GB 636927-001 160-GB solid-state drive 646809-001 80-GB solid-state drive 607817-001 The hard drive is located under the rear panel on the left side of the computer (when viewed from behind). The drive is secured with one captive screw and is housed in a removable cage. Figure 7-24 Hard drive location To replace the hard drive: 54 1.
3. Loosen the captive screw on the side of the hard drive cage that secures the cage to the computer. Figure 7-25 Loosening the hard drive cage screw 4. Grasp the handle on top of the hard drive cage and slide the cage toward the outer edge of the computer, then lift the cage out of the computer.
5. To remove the hard drive from the hard drive cage, remove the four screws on the sides of the cage that secure the drive to the cage (1), and then slide the drive out of the cage (2). Figure 7-27 Removing the hard drive from the cage 6. Reconnect and reconfigure the computer. To install a hard drive, reverse the removal procedures.
Inverter board Description Spare part number Inverter board 658982-001 The inverter board is located on the left side of the computer on top of the optical drive cage. It is secured with two screws and has two connectors. Figure 7-28 Inverter board location To remove the inverter board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the left rear panel (see Rear panels on page 47). 3.
5. Remove the inverter board from the computer (3). Figure 7-29 Removing the Inverter board To install the inverter board, reverse the removal procedures.
Optical drive connector board Description Spare part number Optical drive connector board 652311-001 Optical drive transfer cable, 275 mm 652286-001 The optical drive connector board is located on the left side of the computer (when viewed from behind). It is secured by two screws and has two connectors – one to the system board, one to the optical drive eject board. Figure 7-30 Optical drive connector board location To remove the optical drive connector board: 1.
5. Pull the board away from the optical drive bracket, and then remove it from the computer (3). Figure 7-31 Removing the optical drive connector board 6. Remove the board from the computer. To install the optical drive connector board, reverse the removal procedures.
Left cap Description Spare part number Left side cap, no optical drive 658989-001 Left side cap, 1394 670181-001 The left cap is located on the left side of the computer. You must remove it to remove the optical drive, optical drive eject board, rear logo cover, and main rear frame. Figure 7-32 Left cap location To remove the left cap: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the left rear panel (see Rear panels on page 47). 3.
4. Rotate the cap to disengage it from the computer (2), and then remove it (3). Figure 7-33 Removing the left side cap To install an left cap, reverse the removal procedures.
Optical drive Description Spare part number HP SuperMulti DVD Writer Drive 583092-001 HP Slim Slot Blu-ray Combo Drive 583093-001 The optical drive is located under the drive cover on the left side of the computer (when viewed from behind). It is secured with one screw. You must remove the left side cap to remove the optical drive. Figure 7-34 Optical drive location To remove the optical drive: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2.
4. Loosen the captive screw (1) that secures the drive to the computer, and then push on the drive bracket (2) to slide the drive out of the computer (3). Figure 7-35 Removing the optical drive 5. If you need to remove the drive bracket from the drive, remove the two screws (1) that secure the bracket to the drive, and then remove the bracket from the drive (2). Figure 7-36 Removing the optical drive bracket To install an optical drive, reverse the removal procedures.
Optical drive eject board Description Spare part number Optical drive eject board 652312-001 Optical drive eject cable, 190 mm 652299-001 The optical drive eject board is located under the left side cap. It is secured with one screw and has one connector. Figure 7-37 Optical drive eject board location To remove the optical drive eject board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the left rear panel (see Rear panels on page 47).
4. From the outside of the computer, remove the screw that secures the board to the computer. Figure 7-38 Removing the optical drive eject board screw 5. From the inside of the computer, disconnect the cable from the board. NOTE: Be careful not to damage the cable when disconnecting it from the connector. Do not pull on the wires. Figure 7-39 Disconnecting the optical drive eject board cable 6. Remove the board from the computer.
Right cap Description Spare part number Right cap 670182-001 The right cap is located along the right side of the computer (when viewed from behind). It is secured with two screws, and it houses the volume board. You do not have to remove the volume board when removing the cap if you disconnect the volume board cable from the system board. Figure 7-40 Right cap location To remove the right cap: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2.
4. Rotate the cap to disengage it from the computer (2), and then remove it far enough to gain access to the volume board cable connector (3).
5. Disconnect the volume board cable from the system board. Figure 7-42 Disconnecting the volume board cable 6. Remove the cap from the computer. To install the right cap, reverse the removal procedures.
Volume button board Description Spare part number Volume button board 652306-001 The volume button board is located in the right side cap. It is secured with two screws and has one connector. Figure 7-43 Volume button board location To remove the volume board: 70 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the right rear panel (see Rear panels on page 47). 3. Remove the right cap (see Right cap on page 67). 4.
5. Lift the board from the cap (2). Figure 7-44 Removing the volume button board To install the volume button board, reverse the removal procedures.
Rear logo cover The rear logo cover is secured with four screws. To remove the rear logo cover: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the left and right rear panels (see Rear panels on page 47). 3. Remove the 4 screws that secure the cover to the computer. 4. Pry the cover up to disengage it from the computer, and then pull it toward the top and off the computer. You may experience significant resistance under the HP logo.
Webcam module Description Spare part number Webcam module without DMIC 652277-001 Webcam module, 2.0 MP, FHD 658985-001 Webcam lens cover 654598-001 Webcam wheel cap 658986-001 The webcam module is located at the top of the computer. It is secured with two screws and has one connector. Figure 7-46 Webcam module location To remove the webcam module: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2.
6. Remove the module from the computer (3). Figure 7-47 Removing the webcam module To install a webcam module, reverse the removal procedures.
Main rear frame The main rear frame is secured with 15 screws. To remove it, you must first remove the rear logo cover, which is held on with four screws. To remove the main rear frame: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the stand (see Stand on page 35). 3. Remove the left and right rear panels (see Rear panels on page 47). 4. Remove the left cap (see Left cap on page 61). 5. Remove the right cap (see Right cap on page 67). 6.
Power button board Description Spare part number Power button board 652305-001 The power button board is located under the left side cap near the bottom of the computer. It is secured with one screw and has one connector. Figure 7-49 Power button board location To remove the power button board: 76 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the stand (see Stand on page 35). 3.
9. Disconnect the cable from the board (2), and then remove the board from the computer. NOTE: Be careful not to damage the cable when disconnecting it from the connector. Do not pull on the wires. Figure 7-50 Removing the power button board To install the power button board, reverse the removal procedures. System board shield The system board shield sits above the system board. It is secured with three screws. To remove the system board shield: 1.
10. Lift the left side of the shield first (3), and then pull the shield up and off the system board. Figure 7-51 Removing the system board shield To install the system board shield, reverse the removal procedures. When replacing the shield, make sure to place the five tabs on the right side of the shield into their slots in the computer before placing the shield atop the system board.
Speakers Description Spare part number Right speaker 652274-001 Left speaker 652275-001 The speakers are located at the bottom of the computer. Two separate speakers are each secured by two screws. Figure 7-53 Speaker location To remove the speakers: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the stand (see Stand on page 35). 3. Remove the right and left rear panels (see Rear panels on page 47). 4.
12. Lift the speakers straight up and out of the computer (3). Figure 7-54 Removing the speakers Figure 7-55 Removing the speakers To install the speakers, reverse the removal procedures.
Infrared sensor board Description Spare part number Infrared sensor board 652307-001 The infrared board is located on the bottom left side of the computer, under the left speaker. It is secured with one screw and has one connector. Figure 7-56 Infrared board location To remove the infrared board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the stand (see Stand on page 35). 3.
10. Lift the board from the computer (3). Figure 7-57 Removing the infrared board To install the infrared board, reverse the removal procedures.
Fan Description Spare part number Fan 652321-001 The fan is located near the top of the computer. It is secured with three screws. You do not have to remove the heat sink to remove it. Figure 7-58 Fan location To remove the fan: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the stand (see Stand on page 35). 3. Remove the right and left rear panels (see Rear panels on page 47). 4. Remove the left cap (see Left cap on page 61). 5.
11. Lift the fan from the computer (3). Figure 7-59 Removing the fan To install the fan, reverse the removal procedures.
Fan sink (Thermal module) Description Spare part number Fan sink (thermal module) for use in computers with discrete graphics 658987-001 Fan sink (thermal module) for use in computers with UMA graphics 658988-001 The fan sink is secured with four screws. You do not have to remove the chassis fan to remove the it. Figure 7-60 Fan location To remove the fan sink: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2.
11. Slide the fan sink toward the top of the computer (3), and then lift it off the system board . Figure 7-61 Removing the fan sink To replace the fan sink, reverse the removal procedures. Processor Description Spare part number Intel Core i7 processor 2600 (3.4-GHz, 8-MB L3 cache) 638632-001 Intel Core i5 processors 2500 (3.3-GHz, 6-MB L3 cache) 638631-001 2400 (3.1-GHz, 6-MB L3 cache) 638630-001 2300 (2.8-GHz, 6-MB L3 cache) 654601-001 Intel Core i3 processors 2120 (3.
To remove the processor: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the stand (see Stand on page 35). 3. Remove the right and left rear panels (see Rear panels on page 47). 4. Remove the left cap (see Left cap on page 61). 5. Remove the right cap (see Right cap on page 67). 6. Remove the rear logo cover (see Rear logo cover on page 72). 7. Remove the rear main frame (see Main rear frame on page 75). 8.
To install a new processor: 1. Place the processor in its socket and close the retainer. 2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 5. 88 3. If reusing the existing heat sink, clean the bottom of the heat sink with the alcohol pad provided in the spares kit. 4. Apply the thermal material provided in the spares kit to the top of the processor and install the heat sink atop the processor. 5.
Hard drive connector The hard drive connector is located near the middle of the computer. You must remove the stand bracket get to the connector's screws. It is secured with two screws and has two connectors. The cables are taped to the computer. Figure 7-63 Hard drive connector location To remove the hard drive connector: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the stand (see Stand on page 35). 3.
8. Remove the stand bracket by removing the eight screws (1) that secure the bracket to the computer, and then lifting the bracket off the computer (2). Figure 7-64 Removing the stand bracket 9. Remove the tape (1) that secures the cables to the computer. 10. Remove two screws (2) that secure the hard drive connector to the computer. 11. Disconnect the cables from the system board (3). Figure 7-65 Removing the hard drive connector 12. Remove the hard drive connector from the computer.
To install the hard drive connector, reverse the removal procedures. Graphics board Description Spare part number GFX, 1 GB graphics card 652164-001 ATI MXM30 Viper 1-GB HD5570 graphics card 628380-001 The graphics board is located near the top of the system board under the fan sink. You must remove the fan sink to remove the graphics board. The board is secured with two screws. Figure 7-66 Graphics board location To remove the graphics board: 1.
8. Remove the system board shield (see System board shield on page 77). 9. Remove the fan sink (see Fan sink (Thermal module) on page 85). 10. Remove two screws (1) that secure the board to the computer. 11. Rotate the outer side of the board upward (2), and then remove it at an angle (3). Figure 7-67 Removing the graphics board (board appearance may vary) To install the graphics board, reverse the removal procedures. NOTE: 92 Graphics boards are designed with a notch to prevent incorrect insertion.
WLAN module and TV tuner module The procedures for removing the WLAN module and the TV tuner module are very similar. The modules install into different slots located next to each other. This section shows removing the WLAN module, but you can use the same basic procedure to remove the TV tuner module. The number of antennas connected to the module may vary. Description Spare part number Intel Centrino® Advanced-N 6205 802.11a/b/g/n 652165-001 HP WLAN combo 802.11b/g/n + Bluetooth 2.
Figure 7-69 TV tuner location To remove the WLAN module: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the stand (see Stand on page 35). 3. Remove the right and left rear panels (see Rear panels on page 47). 4. Remove the left cap (see Left cap on page 61). 5. Remove the right cap (see Right cap on page 67). 6. Remove the rear logo cover (see Rear logo cover on page 72). 7. Remove the rear main frame (see Main rear frame on page 75).
11. Lift the module to a 45-degree angle, and then remove it from the system board (3). Figure 7-70 Removing the WLAN module To install the WLAN module or TV tuner module, reverse the removal procedures. NOTE: WLAN modules and TV tuner modules are designed with a notch to prevent incorrect insertion.
System board Description Spare part number System board 658978-001 The system board is located on the right side of the computer (when viewed from the rear). It is secured with seven screws. Figure 7-71 System board location To remove the system board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the stand (see Stand on page 35). 3. Remove the right and left rear panels (see Rear panels on page 47). 4.
13. Disconnect all cables from the system board, noting their location for reinstallation. 14. Remove the seven screws (circled in image) that secure the system board to the computer. 15. Lift the system board straight up and out of the computer. Figure 7-72 Removing the system board To install the system board, reverse the removal procedures.
Display panel Description Spare part number Display panel, 23-inch, ZBD 658981-001 Display, 23-inch, non-ZBD 658979-001 The display panel is secured to the frame with 10 screws. The panel is secured to the front bezel with 6 screws. To remove the display panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the stand (see Stand on page 35). 3. Remove the right and left rear panels (see Rear panels on page 47). 4.
● Left: 1 screw ● Right: 1 screw Figure 7-73 Separating the display panel from the frame 15. Separate the display panel from the computer. 16. Remove the six screws that secure the display panel to the front bezel (3 screws per side). Figure 7-74 Separating the display panel from the front bezel 17. Lift the display panel from the front bezel. To install a display panel, reverse the removal procedures.
G-sensor board Description Spare part number G-sensor board 658983-001 G-sensor cable 658984-001 The G-sensor board is mounted on the touchscreen glass. It senses when you tap on the glass, and it wakes the system if in standby mode. It is attached to the glass with adhesive. Figure 7-75 G-sensor board location To remove the G-sensor board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). 2. Remove the stand (see Stand on page 35). 3.
15. Pry the board from the display. Figure 7-76 Removing the G-sensor board To install the G-sensor board, reverse the removal procedures.
A POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table A-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 164-MemorySize Error Memory amount has changed since the last boot (memory added or removed). Press the F1 key to save the memory changes. 164-MemorySize Error Memory configuration incorrect. 1. Run Computer Setup or Windows utilities. 2. Make sure the memory module(s) are installed properly. 3. If third-party memory has been added, test using HP-only memory. 4.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 304-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS image.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1805-Ambient Temperature Previously Over Limit This system was placed in a low power state to prevent damage due to excessive environmental temperature.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. 3. If the error still persists, replace the system board.
Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure or a PCI/PCIe device is asserting a SERR#. Run Computer Setup and Diagnostic utilities.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 Power failure (power supply is overloaded). 1. Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board. 2.
Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 9 System powers on but is unable to boot. 1. Unplug the AC power cord from the computer, wait 30 seconds, then plug the power cord back in to the computer. 2. Replace the system board. 3. Replace the processor.
B Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). 2. Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly. 3. Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table B-2 Solving Power Problems Computer powered off automatically and the Power LED flashes red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: 1.
Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: The computer does not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 134 for instructions. Table B-3 Solving Diskette Problems Diskette drive light stays on. Cause Solution Diskette is damaged.
Table B-3 Solving Diskette Problems (continued) Diskette drive cannot write to a diskette. Cause Solution Not enough space is left on the diskette. 1. Use another diskette. 2. Delete unneeded files from diskette. Diskette is damaged. Replace the damaged disk. Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.
“Invalid system disk” message is displayed. Cause Solution A diskette that does not contain the system files needed to start the computer has been inserted in the drive. When drive activity stops, remove the diskette and press the Spacebar. The computer should start up. Diskette error has occurred. Restart the computer by pressing the power button. Cannot Boot to Diskette. Cause Solution Diskette is not bootable. Replace with a bootable diskette. Diskette boot has been disabled in Computer Setup.
Solving Hard Drive Problems Table B-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. In Microsoft Windows Vista or Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Errorchecking click Check Now. 2.
Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. The system is trying to start from the hard drive but the hard drive may have been damaged. 1. Insert a bootable diskette into the diskette drive and restart the computer. 2. Check the hard drive format using fdisk: If NTFS formatting, use a third party reader to evaluate the drive.
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. The removable hard drive is not recognized by the computer. Cause Solution The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier.
Solving Media Card Reader Problems Table B-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Most digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windows Vista/Windows 7), right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot. NOTE: Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table B-6 Solving Display Problems Blank screen (no video). Cause Solution You may have a screen blanking utility installed or energy saver features are enabled. Press any key or click the mouse button and, if set, type your password.
Blank screen and the power LED flashes red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Replace the system board. Monitor does not function properly when used with energy saver features. Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled.
Image is not centered. Cause Solution Position may need adjustment. Press the monitor's Menu button to access the OSD menu. Select ImageControl/ Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode.
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table B-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Direct sound latency, common in many media player applications. In Windows XP only: 1. From the Control Panel, select Sounds and Audio Devices. 2.
Table B-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Internal speaker is disabled in Computer Setup. Enable the internal speaker in Computer Setup.
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
Table B-8 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer is offline. Cause Solution The printer may be out of paper. Check the paper tray and refill it if it is empty. Select online.
Table B-10 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press the Enter key. 3.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Power LED flashes red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module.
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table B-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving.
Table B-12 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled. : Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN. Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows XP: 1. Select Start > Control Panel. 2. Double-click Network Connections. 3. Double-click Local Area Connection. 4. Click Properties. 5. Click Configure. 6.
Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site. Network status link light never flashes.
Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match current configuration. Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. The network controller is not configured for this computer.
System setup utility reports unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized service provider. Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings).
Insufficient memory error during operation. Cause Solution Too many Terminate and Stay Resident programs (TSRs) are installed. Delete any TSRs that you do not need. You have run out of memory for the application. Check the memory requirements for the application or add more memory to the computer. Power LED flashes red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.
Power LED flashes red eleven times, once every second, followed by a two second pause. Cause Solution The current processor does not support a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F10) utility. 3. Reinstall the original processor.
CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock.
Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table.
Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table B-17 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance. Modem is not set up properly. Reconnect the modem.
Table B-17 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of information that a Web server can store temporarily with the Web browser. This is useful for having the browser remember some specific information that the Web server can later retrieve.) Windows 7 1. Select Start > Control Panel. 2.
Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows 7 1. Select Start > Control Panel. 2. Click on Hardware and Sound. 3. Click on Device Manager. 4. Double-click Modems. 5. Double-click Agere Systems PCI-SV92PP Soft Modem. 6. On the General tab, click Diagnostics. 7. Click Query Modem. A “Success” response indicates the modem is connected and working properly. Windows XP 1.
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
C Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced.
Headphone Connector and Icon (1/8” miniphone) Pin Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8” miniphone) Line-out Audio Connector and Icon (1/8” miniphone) Headphone 151
D Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
E Specifications All-in One Models Table E-1 Specifications Dimensions (with stand) Height 17.7 in 45.0 cm Width 23.0 in 58.5 cm Depth 4.1 in 10.0 cm Dimensions (without stand) 16.0 in 40.5 cm Height 23.0 in 58.5 cm Width 3.8 in 9.6 cm Depth Approximate Weight (with stand) 26.0 lb 11.8 kg 26.7 lb 12.1 kg 19.2 lb 8.7 kg 20.0 lb 9.
Table E-1 Specifications (continued) Power Supply Rated Voltage Range 100-240 V 100-240 V Rated Line Frequency 50-60 Hz 50-60 Hz < 230 W < 230 W <180 W <180 W Integrated graphics: 58 W Integrated graphics: 58 W Discrete graphics: 66 W Discrete graphics: 66 W Max Operating Power Integrated graphics Discrete graphics Average Operating Power Display 1920 x 1080 resolution (16:9), Full HD (1080p) Resolution 1000:1 Contrast ratio 250 nits typical Image brightness 178 degrees Vertical viewing angle
Index A AC adapter spare part numbers 27, 31, 32 audible codes 110 audio problems 129 display panel removing 98 spare part numbers 26, 32, 98 DisplayPort to HDMI cable spare part number 30, 31 graphics board removing 91 graphics card spare part numbers 29, 31 grounding methods 21 B battery disposal 25 beep codes 110 boards, spare part numbers booting options Full Boot 102 Quick Boot 102 E electrostatic discharge (ESD) 20 preventing damage 20 error codes 102, 110 messages 103 ethernet BNC pin assignment
keyboard problems 132 L LEDs blinking power 110 blinking PS/2 keyboard 110 left cap removing 61 left side cap spare part number 27, 32, 33 spare part numbers 61 line-in audio pin assignments 151 line-out audio pin assignments 151 M main rear frame removing 75 Media Card Reader problems 124 memory installing 50 populating sockets 51 removing 52 specifications 50 memory module spare part numbers 27, 31 memory problems 140 microphone pin assignments 150 monitor problems 126 mouse cleaning 24 spare part numbers
S safety and comfort 113 safety precautions cleaning 23 SATA connectors on system board 17 data cable pinouts 17 hard drive characteristics 17 screws, correct size 24 sensor2 cable spare part number 30, 32 service considerations 24 software problems 148 servicing computer 24 spare part number tamper-resistent wrench 24 Torx T-15 screwdriver 24 speakers removing 79 spare part numbers 26, 31, 79 specifications computer 154 memory 50 stand removing 35 static electricity 20 system board removing 96 SATA connect
