HP ENVY 4 Sleekbook HP ENVY 4 Ultrabook HP ENVY TouchSmart 4 Sleekbook HP ENVY TouchSmart 4 Ultrabook Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 5 Display ..................................................................................................................................................
Packaging and transporting guidelines ............................................. 37 Component replacement procedures ................................................................................................. 39 Display panel ..................................................................................................................... 39 Base enclosure .................................................................................................................. 42 Battery ...............
Navigating and selecting in Setup Utility .......................................... 82 Displaying system information .......................................................... 82 Restoring factory default settings in Setup Utility ............................. 82 Exiting Setup Utility ........................................................................... 82 Updating the BIOS ............................................................................ 82 6 Specifications ...............................
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1 Product description Category Description Product Name HP ENVY4 Sleekbook PC HP ENVY 4 Ultrabook PC HP ENVY TouchSmart 4 Sleekbook PC HP ENVY TouchSmart 4 Ultrabook PC Processors Intel® Core™ i5-3337U 1.8 GHz processor SC turbo up to 2.7 GHz (3-MB cache, dual core 17 W) Intel® Core™ i5-3317U 1.7 GHz processor SC turbo up to 2.6 GHz (3-MB L3 cache, dual core 17 W) Intel® Core™ i3-3227U 1.9 GHz processor (3-MB cache, dual core 17 W) Intel® Core™ i3-3217U 1.
Category Description Supports up to 16384-GB of system RAM Supports the following configurations: Hard drives ● 2048-MB total system memory (2048×1) ● 4096-MB total system memory (2048×2) ● 4096-MB total system memory (4096×1) ● 6144-MB total system memory (2048×1 + 4096×1) ● 8192-MB total system memory (4096×2) ● 8192-MB total system memory (8192×1) ● 12288-MB total system memory (8192×1 + 4096×1) ● 16384-MB total system memory (8192×2) HDD (7mm SATA 2.
Category Description External media card Push-push insertion/removal HP Multi-Format Digital Media Reader supports the following digital card formats: Ports Keyboard/pointing devices ● MultiMediaCard ● Secure Digital (SD) Card ● Secure Digital High-Capacity (SDHC) Card ● Secure Digital Extended Capacity (SDxC) Card ● 3-pin AC power (non-smart pin) ● Audio-in (mono microphone), supports jack detection ● Audio-out (stereo headphone), supports jack detection ● HDMI version 1.
4 Chapter 1 Product description
2 External component identification Display Component Description (1) Turns off the display and initiates Sleep/Suspend if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (3) Internal microphones (2) Record sound. (4) Webcam light On: The webcam is in use.
Component Description (5) Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. HP TrueVision HD Webcam To use the webcam in Windows 8, from the Start screen, type c, and then select CyberLink YouCam. For details about using your webcam in Ubuntu Linux, click the Help menu in the guvcview software. *The antennas are not visible from the outside of the computer.
Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys — Windows 8 models Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key. (3) Windows 8 logo key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Keys — Ubuntu Linux models Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key. (3) Operating system logo key Displays the operating system menu. (4) Action keys Execute frequently used system functions. NOTE: On select models, the f5 action key turns the radiance backlight keyboard feature off or on.
Lights Component (1) Description Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep/Suspend state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Left side Component (1) Description RJ-45 (network) status lights (2) ● White (left): The network is connected. ● Amber (right): Activity is occurring on the network. (2) RJ-45 (network) jack Connects a network cable. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device. (4) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance.
Component (6) Description Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see the User Guide. (7) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep/Suspend state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.
Right side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (3) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable.
Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
16 Chapter 2 External component identification
3 Illustrated parts catalog Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag, which is located on the bottom of the computer. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number This is an alphanumeric identifier that is unique to each product.
Windows 8 models Non-Windows 8 models 18 Chapter 3 Illustrated parts catalog
Computer major components Item Component (1) Display panel In black finish for use with touch models only Spare part number 699378-001 716398-001 Computer major components 19
Item Component Spare part number In black finish for use with non-touch models only 702683-001 716399-001 In black and silver finish for use with non-touch models only 702684-001 716400-001 (2) Top cover 686093-001 690194-001 (3) Power button board (includes cable) (4) Keyboard (includes keyboard cable): 688000-001 In black finish for use with Windows 8 For use in the United States 698679-001 For use in the United Kingdom and Singapore 698679-031 For use in Germany 698679-041 For use in
Item Component Spare part number For use in Canada 698680-DB1 For use in Denmark, Finland, Norway 698680-DH1 in black/silver finish for use with Windows 8 For use in the United States 698681-001 For use in the United Kingdom and Singapore 698681-031 For use in Germany 698681-041 For use in France 698681-051 For use in Italy 698681-061 For use in Latin America 698681-161 For use in Thailand 698681-281 For use in Japan 698681-291 For use in Taiwan 698681-AB1 For use in Korea 698681-A
Item Component Spare part number (7) Keyboard bracket 687998-001 (8) Smart card reader 687097-001 For use with touch models only 702928-001 (9a) Power connector cable (includes bracket) 686577-001 (9b) Power connector cable bracket 686577-001 (10) RTC battery 686922-001 (11) System board For non-touch models: System board for use only with computer models equipped with an Intel 1.9 GHz processor (includes processor and replacement thermal material).
Item Component Spare part number System board for use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro (includes processor and replacement thermal material). 708966-601 712354-601 712355-601 713809-601 713813-601 716306-601 System board for use only with computer models equipped with an Intel 1.7GHz processor (includes processor and replacement thermal material).
Item Component Spare part number System board for use only with computer models equipped with an Intel 1.4GHz processor and Windows 8 Pro (includes processor and replacement thermal material). 686088-002 For non-touch models: System board for use only with touch models equipped with an Intel 1.8 GHz processor (includes replacement thermal material) 702925-001 System board for use only with touch models equipped with an Intel 1.
Mass storage devices Item Component (1) Hard drive (7mm SATA 2.
Miscellaneous parts Component Spare part number AC adapter (non-smart): 65-W PFC RC V 2-wire AC adapter (non-smart) for use in all countries and regions 693715-001 65-W PFC 2-wire AC adapter (non-smart) for use in all countries and regions 707750-001 Power cord (3-pin, black, 1.
Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-061 Power cord for use in Italy (3-pin, black, 1.83-m) 490371-081 Power cord for use in Denmark, Finland, Norway (3-pin, black, 1.
28 Spare part number Description 686088-002 System board for use only with computer models equipped with an Intel 1.4GHz processor (includes processor and replacement thermal material) 686089-002 System board for use only with computer models equipped with an Intel 1.6GHz processor (includes processor and replacement thermal material) 686090-002 System board for use only with computer models equipped with an Intel 1.
Spare part number Description 693655-001 System board for use only with computer models equipped with an Intel 1.5GHz processor (includes processor and replacement thermal material) 693656-001 System board for use only with computer models equipped with an Intel 1.5GHz processor (includes processor and replacement thermal material) 693657-001 System board for use only with computer models equipped with an Intel 1.
30 Spare part number Description 698680-171 Backlit keyboard in black finish for use with computer models with Windows 8 in Saudi Arabia (includes keyboard cable) 698680-251 Backlit keyboard in black finish for use with computer models with Windows 8 in Russia (includes keyboard cable) 698680-A41 Backlit keyboard in black finish for use with computer models with Windows 8 in Belgium (includes keyboard cable) 698680-B31 Backlit keyboard in black finish for use with computer models with Windows 8 in
Spare part number Description 698682-071 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Spain (includes keyboard cable) 698682-141 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Turkey (includes keyboard cable) 698682-161 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Latin America (includes keyboard cable) 698682-171 Backlit keyboard in black/silver finish for use with computer m
32 Spare part number Description 707750-001 AC Adapter (non-smart) 65 W RC V 2-wire for use in all countries and regions except India 708961-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes replacement thermal material) 708961-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Standard (includes replacement thermal material) 708961-601 For use only with computer models equipped with an Intel 1.
Spare part number Description 712355-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes processor and replacement thermal material) 712355-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Standard (includes processor and replacement thermal material) 712355-601 For use only with computer models equipped with an Intel 1.
34 Spare part number Description 716307-501 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8 Standard (includes processor and replacement thermal material) 716307-601 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8 Pro (includes processor and replacement thermal material) 716308-001 For use only with computer models equipped with an Intel 1.
4 Removal and replacement procedures CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: A product can be degraded by as little as 700 V.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. ● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 77 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Display panel Description Spare part number 14.
6. Lift the display bezel cover (4), and then remove the cover (5). 7. Remove the 4 Phillips PM 2x2 display panel screws (2 on the top and 2 on the bottom). NOTE: Remove any tabs or tape adhering to the display panel.
8. Disconnect the display panel cable (1), and then move the panel towards the keyboard (2). NOTE: Support the display panel as you lean the panel forward. 9. Release the support strip (1) that secures the display panel connector. Disconnect the display panel cable from the display panel (2), and then remove the panel (3). Reverse this procedure to install the display panel.
Base enclosure Description Spare part number Base enclosure (Red) 686092-001 Base enclosure (Black) 690193-001 Base enclosure for touch models only 702927-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the bottom enclosure. NOTE: To remove the bottom enclosure, use a thin, non-conductive tool such as the HP Tool Shroud separator, available on the HP website. Battery Description Spare part number 4-cell, 52WHr 3.55AH Li-ion battery 681949-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
44 2. Disconnect the battery cable. 3. Move the battery cable to the side (1), and then remove the 3 Phillips PM 2.5×4.2 screws (2) that secure the battery to the top cover.
4. Remove the battery from the computer (3). Reverse this procedure to install the battery.
Hard drive Description Spare part number 320-GB 7200RPM SATA 7mm 634862-005 320-GB 5400RPM SATA 7mm 645193-005 500-GB 5400RPM SATA 7mm 683802-005 32-GB mSATA solid-state drive (SSD) 687100-001 24-GB mSATA solid-state drive (SSD) 717097-001 Before removing the hard drive or SSD, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the hard drive (3). 3. Remove the hard drive connector cable (1). Remove the 4 screws (2) securing the hard drive bracket to the hard drive, and then remove the hard drive bracket (3). 4. Remove the hard drive (3).
▲ Remove the screw (1), and then remove the mSATA solid-state drive (2). Reverse these procedures to reassemble and install the hard drive.
RTC battery Description Spare part number RTC battery 686922–001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
2. Gently hold down the media card reader board (2), and remove the RTC battery (3). NOTE: The RTC battery is attached to the system board by foam material rather than doublesided adhesive. Reverse this procedure to install the RTC battery on computer models. When installing the RTC battery, make sure the “+” sign faces up.
5. Remove the base enclosure (see Base enclosure on page 42). 6. Remove the keyboard (see Keyboard on page 70). 7. Remove the top cover (see Top cover on page 74). 8. Disconnect the battery cable (see Battery on page 43). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) CAUTION: To prevent damage to the memory module, hold it by the edges only.
WLAN module Description Spare part number Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0) 670290-005 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-005 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-005 802.11 b/g/n HMC 1×1 WiFi adapter 675794-005 Atheros AR9565 802.11 b/g/n 1×1 WiFi Adapter 690019-005 Ralink 802.11 b/g/n 1×1 WiFi + Bluetooth 4.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors.
TouchPad module Description Spare part number TouchPad button board (includes cable) in black finish 687997-001 TouchPad button board (includes cable) in silver finish 691640-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Lift up on the rear edge, slide backwards, and then remove the TouchPad button board and cable (4). Reverse this procedure to install the TouchPad button board and cable. Fan Description Spare part number Fan (with foil) 691641-001 Before removing the fan: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Remove the fan: 1. Disconnect the fan cable (1). 2. Remove the 2 Phillips PM screws securing the fan to the unit (2), and then lift the fan upwards (3). 3. Remove the piece of tape on the underside of the heat sink that secures the fan to the unit (4). System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For non-touch models: For use only with computer models equipped with an Intel 1.
Description Spare part number For use only with computer models equipped with an Intel 1.9 GHz processor (includes replacement thermal material) 713814-001 For use only with computer models equipped with an Intel 1.9 GHz processor and Windows 8 Standard (includes replacement thermal material) 713810-501 713814-501 For use only with computer models equipped with an Intel 1.
Description Spare part number For use only with computer models equipped with an Intel 1.6 GHz processor (includes processor and replacement thermal material) 686089-002 686091-002 For use only with computer models equipped with an Intel 1.5 GHz processor (includes processor and replacement thermal material) 712356-001 716308-001 For use only with computer models equipped with an Intel 1.
8. Remove the hard drive (see Hard drive on page 46). 9. Disconnect the display panel cable from the system board (see Display panel on page 39). 10. Remove the speaker (see Speakers on page 68). 11. Remove the power connector and cable (see Power connector cable on page 67). 12. Remove the USB/Audio and cable (see USB/Audio).
2. Remove the 4 Phillips PM 2.5x3 screws (1) until the system board rests at an angle. 3. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
Heat sink Description Spare part number Fan—Heat sink 686578-001 Fan—Heat sink 686579-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
4. Remove the heat sink (4). Reverse this procedure to install the fan and the heat sink. RJ-45 module cover Description Spare part number RJ-45 module cover 686582-001 Before removing the RJ-45 module cover: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the cover (2). Media card reader assembly (smart card reader) Description Spare part number Media card reader assembly (smart card reader) 687097-001 Media card reader assembly (smart card reader) for touch models only 702928-001 Before removing the media reader assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Disconnect the cable (3), and then remove the media card reader (4). Subwoofer Description Spare part number Subwoofer 686586-001 Before removing the USB/Audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the subwoofer (3). Security bracket Description Spare part number Security bracket (included in power connector kit) 686577-001 Before you remove the security bracket, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the security bracket (2). USB/Audio board Description Spare part number USB/Audio board 686584-001 Before removing the USB/Audio board, follow these steps: 66 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Remove the USB/Audio board: 1. Disconnect the USB/Audio board cable from the system board (1) 2. Disconnect the Phillips PM 2.0x2.0 screw securing the USB/Audio board (2). 3. Remove the USB/Audio board (3). Power connector cable Description Spare part number Power connector cable (includes bracket) 686577-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer.
8. Remove the security bracket (see Security bracket on page 65 9. Remove the USB/Audio board (see USB/Audio board on page 66). Remove the power connector cable: 1. Turn the computer, with the right side toward you. 2. Disconnect the power connector cable (1) from the system board. 3. Remove the double-sided tape (2) from the power connector. 4. Remove the power connector cable (3). Reverse this procedure to install the power connector cable and bracket.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 39). 5. Remove the base enclosure (see Base enclosure on page 42). 6. Disconnect the battery cable (see Battery on page 43). Remove the speakers: 1. Turn the computer, with the front edge toward you. 2. Release the 2 Phillips PM 2.0×3.0 screws securing each speaker. (1) 3.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 39). 5. Remove the base enclosure (see Base enclosure on page 42). 6. Disconnect the battery cable (see Battery on page 43). Remove the Power button board and cable: 1. Turn the top cover upside down, with the back edge toward you. 2. Remove the 2 Phillips PM 2.
For use in country or region: Spare part number: For use in Russia 692758-251 For use in country or region: Spare part number: Keyboard in black finish for use with Windows 8: For use in the United States 698679-001 For use in the United Kingdom and Singapore 698679-031 For use in Germany 698679-041 For use in France 698679-051 For use in Italy 698679-061 For use in Latin America 698679-161 For use in Thailand 698679-281 For use in Japan 698679-291 For use in Taiwan 698679-AB1 For us
Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 39). 5.
3. Remove the single screw (1), and then release the keyboard and keyboard bracket from the top cover (2). 4. Remove the 1 Phillips PM 2.5x3 screw securing the keyboard to the bracket (1), disconnect the keyboard cable (2) (pushing it through the bracket), and then remove the keyboard from the bracket (3). Reverse this procedure to install the keyboard.
Top cover Description Spare part number Top cover in black finish 686093-001 Top cover in silver finish 690194-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
WLAN antenna cables Description Spare part numbers WLAN antennas 686573-001 Before removing the antenna cables: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Before removing the display panel cable assembly: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 39). 5.
5. Remove the base enclosure (see Base enclosure on page 42). 6. Disconnect the battery cable (see Battery on page 43. Remove the webcam assembly: ▲ Disconnect the webcam cable (1), and then remove the cable (2). Display hinges and hinge covers Description Spare part number Display hinges 686583-001 Display hinge covers 691639–001 Before removing the webcam assembly: 1. Shut down the computer.
Remove the display hinge covers: 78 1. Remove the 1 Phillips PM screws that secures the display the left and right hinge covers (1), and then remove the hinge covers (2). 2. Remove the 4 Phillips PM screws (2 on each side) that secure the hinge to the display panel (1), and then remove the hinges (2).
5 Setup Utility (BIOS) and System Diagnostics Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main. 3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter.
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1.
Using Setup Utility Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either the arrow keys or f5 and f6. ● To select an item, press enter. ● To close a text box or return to the menu display, press esc.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by using Setup Utility. 1. Start Setup Utility. 2.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
6 Specifications Computer specifications Metric U.S. Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Dimensions Weight Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W – or – 19.5 V dc @ 3.
14.0-inch display specifications Metric U.S. Height 16.50 cm 6.50 in Width 25.34 cm 11.60 in Diagonal 33.66 cm 13.30 in Number of colors 262,144 Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Dimensions Pixel resolution 86 Pitch 0.197 mm × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 2.
7 Backing up, restoring, and recovering Windows 8 — Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
See Creating HP Recovery media on page 88. 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings.
● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2.
● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 91. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 91.
To use the f11 key: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. 2. Click Settings. 3.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you wish to retain. Using the HP Recovery partition to recover a minimized image (select models only) The HP Recovery partition (select models only) allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.
Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Create HP Recovery media before removing the Recovery partition to ensure you have recovery options; see Creating HP Recovery media on page 88.
Creating a restore image on a USB device NOTE: Be sure AC power is connected to the computer you begin. Verify the exact amount of free space on your storage device before you begin the creation process. For most models, you will need at least 8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results.
Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, discs, or the Ubuntu One website.
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8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions 98 Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
100 Chapter 8 Power cord set requirements
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
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Index A AC adapter 14 AC adapter, spare part numbers 26, 29, 32 action keys identifying 8, 9 audio, product description 2 audio-in (microphone) jack 14 audio-out (headphone) jacks 14 B back up personal files 88 backups 87, 93 base enclosure removal 42 spare part numbers 42 base enclosure, spare part number 28 battery removal 43 spare part numbers 24, 27, 43 BIOS determining version 79, 83 downloading an update 80, 83 updating 79, 82 Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive precautions 36 spare p
HP Recovery partition recovery 92 removing 93 92 I integrated webcam light, identifying 6 internal display switch, identifying 5 internal microphones, identifying 5 J jacks audio-in (microphone) 14 audio-out (headphone) 14 network 12 RJ-45 (network) 12 K keyboard product description 3 removal 70 spare part numbers 20, 70 keys action 8, 9 esc 8, 9 fn 8, 9 operating system 9 operating system applications 9 Windows applications 8 Windows logo 8 L lights AC adapter 14 caps lock 10 hard drive 13 mute 10 power
remove everything and reinstall Windows 90 reset computer 89, 90 steps 90 restore Windows File History 89 RJ-45 (network) jack, identifying 12 RTC battery removal 49 spare part numbers 22, 28, 49 S Screw Kit, spare part number 26 security cable slot, identifying 14 service considerations cables 35 connectors 35 plastic parts 35 service tag 17 serviceability, product description 3 Setup Utility changing the language 81 displaying system information 82 exiting 82 navigating 82 restoring default settings 82 se
106 Index
