Troubleshooting guide

No IP Address
No IP Address
Replace network
cable.
Contact Server Administrator
to verify DCHP, DNS services
started.
Reimage device
using restore
Done
Service the unit.
Note: Refer to the Warranty for
coverage information.
Ping
Loopback
OK?
Reboot unit and
server.
N
Yes
N
Yes
N
Thin client
have a valid
IP address?
Done
Ping
Gateway
OK?
Ping
Server by
name OK?
Thin client
have a valid
IP address?
N
N
Yes
Done
Yes
Yes
46 Chapter 5 Diagnostics and Troubleshooting