User Manual

8 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating
correctly and these suggestions did not solve your problem, try using one of the support services listed in HP
support to obtain assistance.
This section contains the following topics:
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Jams issues
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Printing issues
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Network and connection issues
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Printer hardware issues
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Get help from the printer control panel
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Understand printer reports
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Solve problems using Web Services
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Maintain the printer
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Restore defaults and settings
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HP support
Jams issues
What do you want to do?
Clear a paper jam
Solve paper jam issues. Use an HP online troubleshooting wizard
Instructions for clearing paper jams and resolving issues with paper or the paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.
To clear a paper jam from Tray 1
1. Pull Tray 1 out of the printer completely.
54 Chapter 8 Solve a problem ENWW