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1 INTRODUCTION Overview Typical Topology Minimum Requirements Reference Documents Introduction 15
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Minimum Requirements $ OLVW RI UHTXLUHG SDWFKHV FDQ EH IRXQG LQ WKH $SSHQGL[ 0DQDJHPHQW 6HUYHU 7DEOH 0DQDJHPHQW 6HUYHU 5HTXLUHPHQWV Operating system HP-UX 10.20 HP-UX 11.00 Processor PA-8000 (HP Model 700 Series, Model B132L) RAM 64 MB Video RAM 4 MB Hard drive Netscape FastTrack: 46 MB; FC Manager: 15 MB* * FC Manager requires additional hard drive space as it acquires and stores data.
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2 INSTALLATION Overview Installing FC Manager 3.0 and Netscape FastTrack Server Upgrading to FC Manager 3.
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6 USING THE BRIDGE MANAGER Displaying the Status of Devices Displaying Bridge Details Using the Bridge Manager 107
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7 ADMINISTERING FC MANAGER Maintaining Users and User Groups Maintaining Devices Using the FC Manager 3.0 Logs Displaying FC Manager 3.
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Troubleshooting 8 TROUBLESHOOTING Obtaining Support If Installation is Not Successful If You Cannot View FC Manager 3.0 from a Management Workstation If FC Manager 3.0 Does Not Display Properly If the Netscape Browser Appears to Lock If You Get an Error Message in Online Help If Device Status Does Not Refresh or Update If a Browser-Related Message Displays in Status Bar If Device-Specific Pages Do Not Appear If You Cannot Modify FC Manager 3.
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Troubleshooting If Installation is Not Successful Symptom Cause/Solution During installation of the Netscape FastTrack web server, files could not be extracted. The destination directory has insufficient disk space. Make space in the destination directory or choose another directory that has at least 50 MB free. Repeat Downloading Netscape FastTrack Server onto the Management Server on page 26. During execution of the FCInstall utility, the configuration file could not be loaded. The fcman.
If You Cannot View FC Manager 3.0 from a Management Workstation 8QGHU QRUPDO FRQGLWLRQV \RX FDQ YLHZ )& 0DQDJHU IURP D PDQDJHPHQW ZRUNVWDWLRQ Symptom Cause/Solution FC Manager does not open from the management workstation. An incorrect URL is entered in the web browser. Verify that the URL assigned to FC Manager during installation is entered correctly. (If port 80 is used for FC Manager and the web server, do not include the port number in the URL.
Symptom Cause/Solution FC Manager opens but does not display properly on the management workstation. The workstation is not using the required browser or version of browser to view FC Manager 3.0. Install Netscape Navigator 4.07 (or higher) or Microsoft Internet Explorer 4.01 (or higher) on the workstation. The workstation is not configured with enough colormaps. For Windows-based workstations, set the Color Palette to 65,536 colors or greater in the Display Control Panel.
If the Netscape Browser Appears to Lock Symptom Cause/Solution The Netscape Navigator browser In certain conditions, subversions of Netscape Navigator 4 appears to lock and the status bar lock when Java initializes. Upgrade Netscape Navigator to displays “Starting Java.” version 4.05 or greater, or pass -start_java to command line of workstation (HP-UX or Windows NT). The Netscape Navigator browser appears to lock on HP-UX workstations and the status bar does NOT display “Starting Java.
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If Device Status Does Not Refresh or Update 8QGHU QRUPDO FRQGLWLRQV WKH )& 0DQDJHU GDHPRQ IFPDQ' SUREHV DOO PDQDJHG GHYLFHV DQG UHIUHVKHV )& 0DQDJHU ZLWK QHZ VWDWXV LQIRUPDWLRQ DW DQ LQWHUYDO GHILQHG LQ WKH )& 0DQDJHU LQVWDOODWLRQ XWLOLW\ 7KH GHIDXOW UHIUHVK UDWH LV VHFRQGV Symptom Cause/Solution FC Manager pages do not refresh and a daemon error window displays frequently. The FC Manager daemon is not running. Start the FC Manager daemon (fcmanD).
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If Device-Specific Pages Do Not Appear ,Q PRVW FDVHV \RX FDQ GRXEOH FOLFN D URZ LQ WKH GHYLFH VWDWXV WDEOH WR YLHZ WKDW GHYLFHªV GHWDLO SDJHV 7KH +3 KXE FDQ EH FRQILJXUHG DV D SDUHQW RU FKLOG KXE ,I D SDUHQW KXE LV DGGHG WR )& 0DQDJHU LWV FKLOG KXE LV DGGHG DXWRPDWLFDOO\ 7KH FKLOG KXE LV QRW YLVLEOH LQ WKH PDLQ GHYLFH VWDWXV WDEOH KRZHYHU VWDWXV GHWDLOV IRU WKH FKLOG KXE DUH DYDLODEOH IURP WKH SDUHQW KXEªV GHWDLO SDJHV Symptom Cause/Solution Device-specific pages do not The Netscape Navigator
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If You Cannot Manage Device Ports or Set Hub Beacon Rate )& 0DQDJHU SHUIRUPV VHYHUDO GHYLFH PDQDJHPHQW DFWLYLWLHV )RU WKH +3 KXE PDQDJHPHQW DFWLYLWLHV LQFOXGH E\SDVVLQJ DQG HQDEOLQJ KXE SRUWV VDYLQJ SRUW QRWHV DQG VHWWLQJ WKH KXE EHDFRQ UDWH )RU WKH +3 VZLWFK PDQDJHPHQW DFWLYLWLHV LQFOXGH GLVDEOLQJ DQG HQDEOLQJ VZLWFK SRUWV )RU WKH EULGJH RQO\ PRQLWRULQJ DFWLYLWLHV DUH DYDLODEOH Symptom Cause/Solution You can perform some management activities but cannot manage device ports or set the hub beaco
Troubleshooting If Device’s Status is ERROR Symptom Cause/Solution Device’s status is ERROR in the device status table. FC Manager is reporting a fan failure for the device. Verify the device’s fan status on the Device Status (hub), Switch Status (switch) or Fan Status (bridge) page. If the fan status is BAD, see page 151. FC Manager is reporting a power supply failure for the device. Verify the device’s power status on the Device Status (hub) or Switch Status (switch) page.
If Device Status is UNKNOWN Symptom Cause/Solution A device’s status is UNKNOWN in The device is set up as an unmanaged device in the device status table. FC Manager. Change the Manage Device setting for the device. For the hub, you cannot view 1. Click the Administration tab, then click the Devices device detail pages. button. For the switch, the fan, power 2. Select the device from the drop-down list. supply, and temperature status are UNKNOWN. 3.
Symptom Cause/Solution Managed devices do not write entries to the device log. The device is not reporting any errors or status changes. The FC Manager trap daemon is not running. – If FC Manager is not integrated with OpenView NNM, verify that the trap daemon (fcman-td) is running. – If FC Manager is integrated with OpenView NNM, verify that the trap daemon (fcman-ov) is running.
If You Cannot Communicate with a Bridge Symptom Cause/Solution The bridge manager reports that it The device is down. is unable to communicate with the – Check that the power is on. bridge. – Check all bridge connections.
Symptom Cause/Solution The bridge manager displays a Server Error or Internal Error message. The host machine that the bridge is connected to is down. Check the host machine. The SCSI Gateway is not running. Type ps -ef _ grep ScsiGateway. If there is no listing running then the SCSI Gateway needs to be restarted. To restart it type /opt/hpstmgmt/ScsiGateway.
If Port Status is Questionable )& 0DQDJHU GLVSOD\V WKH SRUW VWDWXV IRU HDFK PDQDJHG GHYLFH RQ WKH 3RUW 6WDWXV SDJH KXE DQG VZLWFK WKH )& 3RUW 6WDWXV DQG WKH 6&6, %XV 6WDWXV SDJHV EULGJH $FWLYH SRUWV DUH SRUWV WKDW KDYH D FDUG LQVWDOOHG RU D GHYLFH RU ORRSEDFN FDEOH FRQQHFWHG WR WKHP 7KH 3RUW 6WDWXV SDJH GLVSOD\V D JUHHQ /(' LFRQ IRU WKHVH SRUWV DQG GHVFULEHV WKHLU VWDWXV DV (QDEOHG KXE RU 2QOLQH VZLWFK DQG EULGJH 8VHUV ZLWK UHDG ZULWH SULYLOHJHV FDQ E\SDVV GLVDEOH DFWLYH SRUWV IRU WKH KXE DQ
Troubleshooting If Device’s Fan Status is BAD )& 0DQDJHU FRQWLQXRXVO\ PRQLWRUV WKH IDQV RI DOO PDQDJHG GHYLFHV DQG GLVSOD\V WKHLU VWDWXV RQ WKH DSSURSULDWH GHYLFH VWDWXV SDJH Symptom Cause/Solution A device’s fan status is BAD on the Device Status page (hub), Switch Status page (switch) or Fan Status page (bridge). One or more of the device’s fans are obstructed. Verify that the fans are not obstructed. The fan module is not firmly seated.
If Device’s Power Supply Status is BAD )& 0DQDJHU FRQWLQXRXVO\ PRQLWRUV WKH SRZHU VXSSOLHV RI PDQDJHG KXEV DQG VZLWFKHV DQG GLVSOD\V WKHLU VWDWXV RQ WKH 'HYLFH 6WDWXV KXE RU 6ZLWFK 6WDWXV VZLWFK SDJH Symptom Cause/Solution A device’s power status is BAD on One of the switch’s two power supplies is unplugged. the Device Status (hub) or Switch Verify that both of the switch’s power supplies are plugged in. Status (switch) page. This solution does not apply to the HP hub.
)& 0DQDJHU FRQWLQXRXVO\ PRQLWRUV WKH LQWHUQDO WHPSHUDWXUH RI PDQDJHG KXEV DQG VZLWFKHV ,I D GHYLFHªV WHPSHUDWXUH H[FHHGV WKH WHPSHUDWXUH WKUHVKROG )& 0DQDJHU GLVSOD\V D WHPSHUDWXUH DODUP $OWKRXJK WKH EULGJHªV WHPSHUDWXUH LV QRW PRQLWRUHG LWV IDQ VWDWXV LV PRQLWRUHG $ KLJK IDQ VWDWXV PD\ LQGLFDWH RQH RI WKH IROORZLQJ SUREOHPV Symptom Cause/Solution The device’s status is ERROR on the device status table. The device’s operating environment is too hot.
If Hub Cumulative Uptime is Questionable 7KH &XPXODWLYH 8SWLPH ILHOG RQ WKH +XE 'HYLFH 6WDWXV SDJH GLVSOD\V WKH WRWDO WLPH WKDW WKH KXE KDV EHHQ SRZHUHG RQ Symptom Cause/Solution The hub has been powered on for a significant amount of time, but the Cumulative Uptime field displays 0 days. The maximum cumulative uptime value is 497 days. No action required. Cumulative uptime is reset to 0 days when the maximum value is reached.
Troubleshooting ,I +XE &XPXODWLYH 8SWLPH LV 4XHVWLRQDEOH 155
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APPENDIX Appendix Required Patches for HP-UX 10.20. Required Patches for HP-UX 11.0.
Required Patches for HP-UX 10.20. 7DEOH +3 8; 3DWFKHV DV RI -XQH PHKL_14283 10.20 select(2) system call cumulative patch PHSS_17225 10.X dld.sl(5) cumulative patch PHSS_17872 10.X HP aC++runtime libraries (aCC A.01.21) PHSS_17944 10.20 OV EMANATE14.2 agent consolidated patch PHSS_18326 10.20 Fibre Channel Mass Storage Driver patch PHKL_16751 10.20 SIG_IGN/SIGCLD,LVM,JFS,PCI/SCSI cumulative patch PHCO_18217 10.20 cumulative SAM/ObAM patch PHSS_17156 10.
Required Patches for HP-UX 11.0. 7DEOH +3 8; 3DWFKHV DV RI -XQH 11.x HP aC++runtime libraries (aCC A.03.13) PHSS_17945 11.00 OV EMANATE14.2 agent consolidated PHSS_18652 11.00 Fibre Channel Mass Storage Driver patch PHKL_14750 11.00 pthread_cond_timedwait(3T) EINVAL patch PHKL_17935 11.00 libpthreads cumulative patch PHKL_18533 11.00 PM/VM/UFS/async/scsi/io/DMAPI/JFS/perf patch PHCO_17556 11.00 fsck_vxfs(1M) cumulative patch PHSS_15853 11.
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