Instruction Manual

8 Administration..........................................................................................82
User Account (Administration)..................................................................................................82
Security (Administration)..........................................................................................................83
Date & Time (Administration)....................................................................................................85
Housekeeping (Administration).................................................................................................87
Shutdown (Administration).......................................................................................................88
Software (Administration).........................................................................................................88
Support (Administration)..........................................................................................................91
Backup & Restore (Administration).............................................................................................93
License (Administration)...........................................................................................................94
9 Restore processes with replication...............................................................96
Recovering a Source Appliance (Virtual Tape devices).................................................................96
Reverse replication using the wizard.....................................................................................96
Promoting a Target Library over the WAN using iSCSI..........................................................100
Promoting a target library using colocation.........................................................................101
Recovering a Source Appliance (NAS shares)...........................................................................104
Reverse replication using the wizard...................................................................................104
Promoting a Target Share over the WAN using NAS............................................................107
Promoting a Target Share using colocation..........................................................................108
10 Restore processes without replication.......................................................111
Restore scenarios..................................................................................................................111
Restoring single files..............................................................................................................111
Restore and deduplication.....................................................................................................111
Reconnecting to the to iSCSI VTL devices after host failure..........................................................112
11 Understanding LEDs..............................................................................115
HP D2D4324/4312 Backup System.........................................................................................115
HP D2D4112/4106 Backup System..........................................................................................116
HP D2D2502/2504 Backup System........................................................................................117
Hot-plug drive LEDs...............................................................................................................118
Fibre Channel card LEDs.......................................................................................................119
Capacity upgrade kit LEDs.....................................................................................................119
12 Hardware monitoring............................................................................121
Resolving problems...............................................................................................................122
13 Troubleshooting....................................................................................125
Connecting to the StoreOnce Backup System from the backup application....................................125
Connecting to the network.....................................................................................................125
Using the 10Gb ports (HP D2D4300 Series only).....................................................................126
Performance.........................................................................................................................126
Web Management Interface errors and warnings.....................................................................127
Power On/Off Problems........................................................................................................128
Cannot connect to Web Management Interface........................................................................129
NFS State handle error..........................................................................................................129
Cannot authenticate an iSCSI session......................................................................................130
Diagnostic Fibre Channel device.............................................................................................130
If the HP StoreOnce Backup System runs out of disk space.........................................................130
Cannot access a storage shelf (HP D2D4100 and 4300 Series Backup Systems)...........................131
If backup or replication fails...................................................................................................131
Recovering Devices that have ‘failed to start’ or have become read-only.......................................132
StoreOnce Backup System configuration problems.....................................................................134
Upgrade licenses..................................................................................................................134
Replacement of hardware......................................................................................................134
Upgrades to component parts................................................................................................135
4 Contents