User guide

9 Support and other resources
For more information and support, see the following:
• Contacting HP
• HP web sites
• Typographic conventions
• Rack stability
• “Customer self repair” (page 219)
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
• Product model names and numbers
• Support contract (if applicable)
• Product serial numbers
• Error messages
• Operating system type and revision level
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/go/e-updates
After registering, you will receive e-mail notification of product enhancements, new driver versions,
firmware updates, and other product resources.
Related information
The following documents provide related information:
• HP StoreEver Enterprise Systems Library (ESL) G3 Tape Library Control, Parking, Expansion,
and High Density Expansion Module Unpacking Instructions
• HP StoreEver Enterprise Systems Library (ESL) G3 Tape Library Control Module Installation
Instructions
• HP StoreEver Enterprise Systems Library (ESL) G3 Tape Library Expansion Module and High
Density Expansion Module Installation Instructions
• HP StoreEver Enterprise Systems Library (ESL) G3 Tape Library Service Guide
You can find these documents from the Manuals page of the HP Business Support Center website:
http://www.hp.com/support/manuals
In the Storage section, click Tape Storage and Media and then select your product.
Contacting HP 217