Administrator's Guide

Troubleshooting 77
4. Check Cluster administrator and verify resources are online.
5. Check the Command View server for errors associated with the storage
system.
6. Check that the Exchange server can access the data LUNs via My
Computer.
7. Check for mount points found under the FRS directory.
8. If Exchange copies fail because of a failed integrity check, verify that
eseutil.exe and ese.dll are installed on the recovery server. Integrity
checks will not work without them, and a failed integrity check causes
a failed copy.
9. The VSS Hardware Provider may not be able to make the copy because
it has run out of copy space. Return to the disk array and the HP VSS
Hardware Provider Configuration Utility (in Windows
Start/Programs/Hewlett-Packard) to create more shadow copy LUNs
and then re-populate the configuration utility.
10. Bypass FRS and test VSS, HWP, and the array by using the Microsoft
vshadow utility available in the Microsoft VSS Software Developer’s
Kit to create snapshots. See the Microsoft documentation for
instructions. If you can create snapshots without FRS, FRS may not be
properly installed or configured.
FRS does not recognize storage groups
1. Storage groups are not properly set up. See “Chapter 2 Configuration”
page 34 to correctly set up production and recovery storage groups.