Administrator's Guide

76 HP StorageWorks EVA Fast Recovery Solution for Windows Server 2003: Administration Guide
Troubleshooting
The following pages present typical problems and solutions as well as
suggested testing methods.
Checking logs
Checking event logs is often the first step when trying to identify problems.
Error messages in the logs may indicate the problem.
• Check application event logs associated with Exchange, FRS, and HP
VSS Hardware Provider.
• Check Windows system event logs.
Common problems and solutions are also listed below.
Troubleshooting checks
The following checks may help you isolate and resolve issues with FRS or
associated systems and software.
1. Ensure the HP Business Copy license and the HP VSS Hardware
Provider were installed and correctly configured.
A simple way to verify the HP VSS HWP is installed correctly, is to
see if it is running. At the command line, enter:
vssadmin list providers
Look for the HP VSS HWP in the resulting list.
2. In order for the production and recovery servers and their applications
to communicate, the Windows DCOM distributed communication
process must be able to communicate among all FRS servers. This
requires that you be logged into all FRS-related applications and all FRS
servers (including Command View) as an administrator and requires
connectivity without a firewall between servers. You can check for
DCOM errors in the system event logs.
3. Check that the Exchange server is online.