User guide

Maintenance and Troubleshooting
92 HP StorageWorks ESL9000 Series Tape Library User Guide
Robotics Problems
Table 16 lists corrective actions for robotics problems.
Table 16: Robotics Problems
Problem Corrective Action
The robot does not
move at powerup.
■ Make sure that all internal packing materials
(shipping brackets, foam pads, and tie wraps) have
been removed.
■ Check the Stop and Standby buttons to ensure the
library is on-line, and the Stop button is disabled.
The gripper partially
grips a tape cartridge.
Issue a Move Cartridge command to move the cartridge
from the gripper to an empty storage bin.
The bar code reader
on the gripper fails.
■ Verify that nothing obstructs the reader.
■ Check for damaged or dirty bar code labels.
■ Restart the library.
The robot times out or
fails during an
operation.
■ Check that the tape cartridge involved in the
operation is properly positioned in the bin or drive,
and ready to be picked.
■ Check that the robot is not obstructed in any way.
■ Retry the operation.