Compaq StorageWorks™ Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Third Edition (January 2001) Part Number AA-RBF2C-TE Compaq Computer Corporation Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Comments: Part Number: AA-RBF2C-TE File Name: a-frnt.
© 2001 Compaq Computer Corporation. COMPAQ, the Compaq logo and StorageWorks Registered with the U.S. Patent and Trademark Office. Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation. All other product names mentioned herein may be trademarks of their respective companies. Confidential computer software. Valid license from Compaq required for possession, use or copying. Consistent with FAR 12.211 and 12.
Contents About This Guide Purpose and Scope................................................................................................. ix Intended Audience................................................................................................. ix Document Structure............................................................................................... ix Related Documents................................................................................................
iv Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Chapter 2 Installing and Setting Up the Command Console Client Installing Command Console Client..................................................................... 2-2 Stopping and Starting AES on Window NT and Windows 2000 ........................... 2-4 Removing the Command Console Client.............................................................. 2-5 Creating Your First Virtual Disk.........................
Contents v Defining a User Profile ............................................................................... 3-47 Setting Up Pager Codes for Numeric Pagers................................................ 3-49 Assigning a Pager Code to a Host System ................................................... 3-49 Assigning a Pager Code to a Subsystem Controller...................................... 3-50 Setting Up Notification Lists.......................................................................
vi Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide List of Figures Figure 1-1. Network connection.......................................................................... 1-5 Figure 1-2. Local serial port connection .............................................................. 1-7 Figure 1-3. Local SCSI bus connection ............................................................... 1-8 Figure 2-1. First SWCC Setup screen...........................................
Contents vii Figure 3-22. Add new device dialog box ........................................................... 3-27 Figure 3-23. Add Virtual Disk: Step 1 of 6........................................................ 3-28 Figure 3-24. Add Virtual Disk: Step 2 of 6 (rack mount model)......................... 3-29 Figure 3-25. Add Virtual Disk: Step 3 of 6........................................................ 3-30 Figure 3-26. Virtual disk partitions..........................................................
viii Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide List of Tables Table 1 Related Documents ................................................................................... xi Table 1-1 Connections That Can Be Used with SWCC......................................... 1-2 Table 1-2 How to Set Up SWCC for a Network Connection................................. 1-4 Table 1-3 How to Set Up SWCC for a Serial Connection .....................................
About This Guide Purpose and Scope This guide is designed to be used as step-by-step instructions to run and use TM the Compaq StorageWorks Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide. Intended Audience This document is written for installers and operators.
x Command Console V2.
About This Guide xi Chapter 4: Command Console Client’s Windows, Menus and Tools ■ Menus and Commands ■ Navigation Window Menu Bar ■ Navigation Window Toolbar ■ Navigation Window Status Bar ■ Storage Window Chapter 5: Maintenance and Troubleshooting ■ Backing up files ■ Updating Controller Firmware ■ General Troubleshooting Guidelines ■ Troubleshooting Client and Agent Connections ■ Windows NT Event Logging Related Documents In addition to this guide, the following documentation is usef
xii Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Text Conventions This document uses the following conventions to distinguish elements of text: Keys Keys appear in boldface. A plus sign (+) between two keys indicates that they should be pressed simultaneously. USER INPUT User input appears in a different typeface and in uppercase. FILENAMES File names appear in uppercase italics.
About This Guide xiii NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information. Symbols on Equipment The following symbols are placed on equipment to indicate the presence of potentially hazardous conditions: This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed. Consult your documentation for specific details.
xiv Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User's Guide These symbols on power supplies or systems indicate the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
About This Guide xv Outside North America, call the nearest Compaq Technical Support Phone Center. Telephone numbers for worldwide Technical Support Centers are listed on the Compaq website. Access the Compaq website: http://www.compaq.
Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Comments: Part Number: AA-RBF2C-TE File Name: a-frnt.
Chapter 1 Introduction This chapter defines StorageWorks Command Console, describes Command Console’s features, and provides network and device support information. What is StorageWorks Command Console? SWCC is a program, which provides a method of monitoring, configuring, and troubleshooting your RA3000. Command Console is comprised of three components: The Command Console Client, the HSZ22 Client, and the HSZ22 Agent.
1-2 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide About the Client The Client is the Graphical User Interface (GUI) program designed for Windows NT 4.0 SP4, and Windows 2000. It provides a method of configuring, operating, monitoring, and troubleshooting your storage subsystem. The client is divided into two parts: The Command Console Client and the HSZ22 Client.
Introduction 1-3 By using a network connection, you can configure and monitor your storage subsystem from anywhere on your local area network (LAN), which is a network confined to a single geographic location. If your have a wide area network (WAN) or a connection to the Internet, you can also monitor your subsystem with the TCP/IP network protocol. NOTE: SWCC does not support the dynamic host configuration protocol (DHCP) or the Windows Internet Name Service (WINS).
1-4 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Figure 1-1 shows a Network connection. Client PC Host Server Client Agent PC TCP/IP Network Client SCSI host bus PC Storage subsystem LKG-10478-WI Figure 1-1. Network connection Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.
Introduction 1-5 Local Serial Port Connection The simplest connection to the storage subsystem is a direct cable connection from the local system that has the storage window installed to one of the subsystem controller’s serial maintenance ports (Figure 1-2). Because direct serial connections are only available with a stand-alone Storage window, you will be not be able to connect locally to a subsystem by means of the Navigation Tree.
1-6 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Figure 1-2 shows a local serial port connection. Host Server SCSI host bus Client PC Storage subsystem Serial maintenance port connection LKG-10476-W Figure 1-2. Local serial port connection SCSI-Bus Connection Windows NT and Windows 2000 You can use the SCSI connection to connect the Client to your storage subsystems.
Introduction 1-7 Table 1-4 How to Set Up SWCC for a Local SCSI Bus Connection Step Procedure 1 Install the Client software. See Chapter 2 “ Installing and Setting Up the Command Console Client” 2 Create a virtual disk by using a serial connection. See Chapter 2 “ Installing and Setting Up the Command Console Client” . 3 Set up a SCSI connection for the hardware. See Figure 1-3. 4 Use SWCC to establish a SCSI bus connection (Start|Programs|Command Console|HSZ22 Storage Window).
1-8 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Available Connections Features and limitations of the available connections must be considered in choosing a connection to use for Client and your subsystems. Each connection differs in the type of features and limits. Table 1-5 lists features that are offered by each connection.
Introduction 1-9 Command Console’s Features The following are Command Console’s features: ■ Manages StorageWorks RAID Arrays over a serial port, SCSI bus, or TCP/IP network. ■ Configures RAID Arrays using menus, icons, and system views. ■ Features an explorer-like Navigation window, which allows you to obtain the properties of your storage systems and subsystems. This feature is only available to TCP/IP network connections.
1-10 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Hardware and Software Requirements The minimum requirements to properly run Command Console are listed in Table 1-6. Table 1-6 Minimum Hardware and Software Requirements Item Requirements Management station Intel 486/66 MHz with 16 MB of RAM memory and 10-MB free hard disk space. Operating system Windows NT 4.0 SP4 and Windows 2000. Monitor VGA at 800x600 resolution.
Chapter 2 Installing and Setting Up the Command Console Client This chapter covers how to install the Command Console Client and set up the software so that it can communicate with your RA3000. Before you can use StorageWorks Command Console (SWCC), you will need to complete the following steps: 1. Install the Command Console Client. The HSZ22 Client will also install. The HSZ22 Storage window displays the status of the virtual disks connected to a particular controller. 2.
2-2 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide This chapter will tell you how to complete these steps. For information on how to upgrade the controller firmware, refer to the Getting Started RAID Array 3000 Installation Guide for your operating system and platform. This chapter also contains information on how to add an Agent system to the Navigation Tree.
Installing and Setting Up the Command Console Client 2-3 6. The first screen of the SWCC setup displays (Figure 2-1). Select the options to install the SWCC Navigation window and the HSZ22 Controller. The last option installs the HSZ22 device-specific Client for SWCC. Click Next Figure 2-1. First SWCC Setup screen Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.
2-4 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide 7. The second SWCC Setup screen is displayed (Figure 2-2). The default installation directory can be changed with the Browse button. Click Next. Figure 2-2. Second SWCC Setup screen for Client Installation 8. The Asynchronous Event Service (AES) starts and the following software installs: a. Command Console Client b.
Installing and Setting Up the Command Console Client 2-5 Stopping and Starting AES on Window NT and Windows 2000 To stop or start AES: 1. Open the Services window (Start|Settings|Control Panel|Services). 2. Click the AsyncEventSvc entry. 3. Click Stop or Start, then click Close. To disable the automatic start of AES when your system boots, change the startup option to manual in the Services window, as described below: 1. Open the Services window, (Start|Settings|Control Panel|Services). 2.
2-6 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Removing the Command Console Client Before you remove the Command Console Client from your computer, remove AES from Windows. This will prevent the system from reporting that a service failed to start every time the system is booted. Steps 2 through 4 tell you how to remove the Command Console Client. 1. Remove AES from the computer. 2.
Installing and Setting Up the Command Console Client 2-7 Establishing a Serial Connection, Single Controller The simplest connection to a storage subsystem is a direct, cable connection from the Client’s host system to one of the storage subsystem's serial ports. To establish a serial connection, connect a serial cable from one of the computer’s COM ports to the storage subsystem's CTR TOP (controller in top slot) or CTR BOTTOM (controller in second slot) configuration port and proceed as follows: 1.
2-8 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Establishing a Serial Connection, Dual Controller 1. Perform steps 1 and 2 in the previous section, “ Establishing a Serial Connection, Single Controller.” 2. When Client displays the next dialog box (Figure 2– 4), select the computer’s COM port that the top controller (CTR TOP) is connected to, then click the Connect button. Figure 2-4.
Installing and Setting Up the Command Console Client 2-9 3. On the next dialog box (Figure 2– 5), select the COM port that the second (redundant) controller (CTR BOTTOM, the redundant controller) is connected to, and then click the Connect button. Client displays the dual-controller Storage Window. Figure 2-5. Establishing a connection to the second (redundant) controller Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.
2-10 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Creating a Virtual Disk by Using a Serial Connection Command Console Client can create a number of different RAID levels on your RA3000.
Installing and Setting Up the Command Console Client 2-11 1. Select the Redundant Array of Independent Disks (RAID) level, and then click Next. This selection will determine the type of virtual disk that you will create. In this example, we will create a RAID 5 virtual disk and partition it into two RAID 5 virtual disks of approximately equal capacity. Figure 2-6. Virtual disk wizard step 1 Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.
2-12 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide 2. Select the devices for your virtual disk by clicking them in the Devices available to create a new virtual disk windowpane. As you click them, they are listed in the Details of selected devices windowpane. The wizard provides helpful information at each step (Figure 2-7). The wizard tells you that you need to select at least three disks to create a RAID 5 virtual disk.
Installing and Setting Up the Command Console Client 2-13 3. Select the capacity of the virtual disk, and then click Next. The wizard offers you the option of using only a portion of the capacity of the devices you have selected for your new virtual disk. It displays the total, available capacity of the devices you have selected in the capacity box. Enter the size of the virtual disk you want to create in the capacity text box, then click Add.
2-14 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide From the three disk members, you have created two disk partitions: Virtual disk 1 and Virtual disk 2 (Figure 2-9). You can create from one to eight virtual disks. Figure 2-9. Virtual disk partitions 4. Specify the strip size and host ports (0 or 1) then click Next. RAID array management software uses strips in mapping virtual disk block addresses to member block addresses. Figure 2-10.
Installing and Setting Up the Command Console Client 2-15 5. Select a logical unit number and cache option (Figure 2-11). Command console automatically assigns a logical unit number (LUN) for each virtual disk. However, if you want to change the LUN, click the down arrow and select the new number from the list. If you want to enable writeback cache, check the Enable box; then click Next. Figure 2-11.
2-16 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide 6. Confirm and create the Virtual Disks 1 and 2. The Final Virtual Disk Wizard window, step 6 (Figure 2-12), recaps the choices you have made in steps 1 through 5. If you are satisfied with your choices, click Finish. Figure 2-12. Virtual disk wizard step 6 When you see the Successful Completion dialog box (Figure 2-13), click OK. Figure 2-13.
Installing and Setting Up the Command Console Client 2-17 Figure 2– 14 shows what the storage window looks like during the creation of the virtual disk. You cannot use the virtual disks until they are finished being constructed. Figure 2-14. Storage window during creation of virtual disks U01 and U02 Figure 2-15. Storage window after creation of virtual disks U01 and U02 Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.
2-18 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Installing the Agent Software If you use command console over a TCP/IP network, then you will need to install the Agent software on the computer that is connected to your RA3000. The Agent software provides communication over the network between your client system and the RA3000. Refer to the Getting Started RAID Array 3000 Installation Guide for your operating system and platform.
Installing and Setting Up the Command Console Client 2-19 Figure 2-16 shows the Adding an agent system to the Navigation Tree diagram. Select Add System from the File menu. Enter the host name and click Apply. Figure 2-16. Adding an agent system to the Navigation Tree CAUTION: If the Agent is stopped, status changes in the Navigation Tree, in the storage window, and in the Windows NT event viewer will not be received.
2-20 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Figure 2-17 shows an example of the system added to the Navigation Tree. Figure 2-17. System added to the Navigation Tree Fault Notification by Pager (TCP/IP Network Connections) You can set up Command Console so that it notifies you by a page when a critical event occurs. This function will work with alphanumeric and numeric pagers.
Chapter 3 Using Command Console This chapter contains additional information on how to configure and use Command Console. This section provides information on how to configure and use the Command Console’s features. You can also find information by using the online Help. For information on your agent, refer to the Refer to the Getting Started RAID Array 3000 Installation Guide for your operating system and platform.
3-2 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide ■ Using configuration files ■ Monitoring the status of the RA3000 ■ Setting up pager notification CAUTION: For your client system to receive updates about your subsystems over a TCP/IP network, the following must occur: ■ The Asynchronous Event Service (AES) must be running. ■ The agent service must be running. ■ Your client system must be on the agent’s list of client system entries.
Using Command Console 3-3 Stopping and Starting AES on Windows NT and Windows 2000 Stop or start AES as follows: 1. Open the Services window (Start|Settings|Control Panel|Services). 2. Click the AsyncEventSvc entry. The Service window appears. 3. Click Stop or Start, then click Close. To disable the AES from automatically starting when your system boots, perform the following: 1. Open the Services window (Start|Settings|Control Panel|Services). 2. Double-click AsyncEventSvc. The Service window appears. 3.
3-4 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Start Menu Options for Command Console Command Console client (Figure 3-1) provides you with two program choices: HSZ22 Storage window and StorageWorks Command Console. Choosing HSZ22 Storage window allows you to connect to only one storage subsystem. Choosing StorageWorks Command Console displays the Navigation window, which contains the Navigation Tree and set up pager notification.
Using Command Console 3-5 If you select StorageWorks Command Console, the first window you will see is the Navigation window (Figure 3– 3). The Navigation window allows you to monitor many subsystems over the TCP/IP network. You can also use the Navigation window to open a Storage window. Figure 3-3.
3-6 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Establishing a Serial Connection, Single Controller The simplest connection to a storage subsystem is a direct cable connection from the client’s host system to one of the storage subsystem’s serial ports.
Using Command Console 3-7 Establishing a Serial Connection, Dual Controller 1. Open the HSZ22 Storage window (Start|Programs|Command Console|HSZ22 Storage window). 2. When client prompts you for the type of connection, select the Serial option. 3. When client displays the HSZ22 Management: Serial Connection dialog box (Figure 3– 5), select the computer’s COM port that the top controller (CTR TOP) is connected to, and then click the Connect button. Figure 3-5.
3-8 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide 1. In the second HSZ22 Management: Serial Connection dialog box, select the COM port that the second controller (CTR BOTTOM, the redundant controller) is connected to, then click the Connect button (Figure 3– 6). Client displays the dual-controller Storage window. Figure 3-6.
Using Command Console 3-9 Establishing a SCSI Connection, Single Controller If client’s host operating system is Windows NT or Windows 2000, you can connect to, monitor and manage one storage subsystem over the SCSI bus. Before you can connect to your storage subsystem over the SCSI bus, at least one virtual disk must be configured for the controller. To create the first virtual disk you must use a serial connection to the subsystem.
3-10 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Establishing a SCSI Connection, Dual Controller If Client’s host operating system is Windows, you can connect to, monitor and manage your RA3000 over the SCSI bus. Before you can connect to your storage subsystem over the SCSI bus, at least one virtual disk must be configured for each host port. To create the virtual disks you must use a serial connection to the subsystem.
Using Command Console 3-11 3. When the HSZ22 Management: Local SCSI Connection dialog box appears, select a drive, then click OK (Figure 3– 8). (In this example we have selected drive PhysicalDrive0 for the first controller, Serial Number 1163.) Figure 3-8. HSZ22 Management: Local SCSI connection dialog box, dual controller 4. When the second HSZ22 Management: Local SCSI Connection dialog box appears (Figure 3– 9), select a drive for the redundant controller.
3-12 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide NOTE: If your agent system has only one SCSI port, you can still establish a SCSI connection with your dual controllers. For more information, refer to the Hardware User’s Guide for your operating system and platform. Connecting Over a Network To communicate with your storage subsystem over a network, two software applications are required: Command Console client and Command Console agent.
Using Command Console 3-13 Connecting to a RA3000 over the Network 1. Open the HSZ22 Storage window from the Start menu (Start|Programs|Command Console|HSZ22 Storage window). 2. When client displays the How do you want to connect to the HSZ22 controller? dialog box, select the TCP/IP option. Client displays the HSZ22 Management: TCP/IP Network Connection dialog box (Figure 3– 10). Figure 3-10. HSZ22 Management: TCP/IP Network Connection dialog box 3. Enter the host IP name (agent.system.xx.compaq.
3-14 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Creating and Managing a Network of RA3000s If you select StorageWorks Command Console from the Start menu, Client displays the Navigation window (Figure 3– 11). The Navigation window is a navigation tool used to manage and monitor many storage subsystems over a network. See “ Using the Navigation Window” section in this chapter. Figure 3-11.
Using Command Console 3-15 Using the Navigation Window The Navigation window contains a menu bar and the Navigation Tree to help you in managing your storage systems and subsystems. In this window, you can configure your pager notification and view the properties of your storage systems and subsystems. Pager notification is discussed in detail in “ Setting Up Pager Notification” in this chapter. In this section, we will focus more on how you will use the Navigation Tree to view your storage.
3-16 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Adding a System to the Navigation Tree When you add a system to the Navigation Tree, you are telling the client software to monitor that system. Before you add a system to the Navigation Tree, you need to have the agent software already installed on that system and the name of your client system on the agent’s list of client system entries. Add a system to the Navigation Tree as follows: 1.
Using Command Console 3-17 3. Client adds an icon for the added system in the Navigation window (Figure 3– 14). In the Host Name or TCP/IP Address text box, you are told the TCP/IP address has been resolved for the name you entered. Figure 3-14. System added to the Navigation Tree 4. Click the Close button. Deleting a System 1. In the Navigation window, click the system that you want to delete. 2. From the Edit menu, click Delete.
3-18 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Creating and Using General Folders Use folders to help organize your storage. Folders can be dragged and dropped within the Navigation Tree. Folders can only be placed under the Command Console root or under another general folder in the Navigation Tree. Folders can be used to group systems and other general folders, but they cannot be used to group controllers.
Using Command Console 3-19 Viewing the Hierarchy in the Navigation Window 1. Click on a folder in the Navigation Tree to display its contents. 2. Click the plus signs (+) to display more folders, systems, and controllers. To open a folder, double-click it. Viewing and Modifying a System Folder’s Properties 1. Right-click a system icon in the Navigation Tree. 2. Click Properties from the Shortcut menu to view the system folder properties. Figure 3-16.
3-20 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Opening a Storage Window 1. Connect to a storage subsystem. 2. In the Navigation window, double click a system folder. 3. Double-click the Storage window icon to open a Storage window. Configuring a Single Controller Your controller’s operating parameters are stored in property sheets.
Using Command Console 3-21 5. The RA3000 has four property sheets: General, Host Ports, Environment, and Cache. Figure 3-17. General controller properties tab Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Comments: Part Number: AA-RBF2C-TE File Name: d-ch3 Using Command Console.
3-22 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide 6. Click the Host Ports tab to display the host port operating parameters and set the host port operating parameters. The default settings for Windows NT are shown in Figure 3– 18. For other operating systems, refer to the Getting Started RAID Array 3000 Installation Guide. Figure 3-18.
Using Command Console 3-23 7. Click the Environment tab (Figure 3– 19) to verify that the system is operating within normal environmental parameters. Figure 3-19. Environment controller properties tab Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Comments: Part Number: AA-RBF2C-TE File Name: d-ch3 Using Command Console.
3-24 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide 8. Click the Cache tab (Figure 3– 20) to check cache size. Your RA3000 comes with one 16-MB SIMM installed in slot A. Figure 3-20. Cache controller properties tab Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Comments: Part Number: AA-RBF2C-TE File Name: d-ch3 Using Command Console.
Using Command Console 3-25 Configuring a Dual-Controller System NOTE: To configure the system for dual-controller operation, you should have a computer with two serial ports. If your computer has only one serial port, refer to the Hardware User’s Guide. The default settings for Windows are shown in Figure 3– 21. For other operating systems, refer to the Getting Started RAID Array 3000 Installation Guide.
3-26 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide 2. Click the Host Ports tab to display the host port property sheet (Figure 3– 21). Figure 3-21. Host ports default settings for dual-controller Windows 3. Set host I/O channel 0 for controller 1 to active. 4. Set host I/O channel 1 for controller 1 to passive. 2. Set the channel 0 target ID for controller 1. 3. Set the channel 1 target ID for controller 2. 4. Set the mode for both controllers to NT. 5.
Using Command Console 3-27 Adding Devices The controller must identify all physical devices before they can be used as virtual disks. On startup or restart, the RA3000 will automatically recognize any new devices you have installed in the pedestal. You can also add devices online without restarting the controller. To add a device insert the device in the slot, select Device from the Storage menu; then New to access the Add New Device dialog box and then click the OK button (Figure 3– 22). Figure 3-22.
3-28 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Virtual disks are created using Command Console client’s Add Virtual Disk Wizard as follows: 1. To start the Add Virtual Disk Wizard access the subsystem’s Storage window, then click Add Virtual Disk from the Storage menu. 2. Select the Redundant Array of Independent Disks (RAID) levels, then click Next. This selection will determine the type of virtual disk that you will create.
Using Command Console 3-29 3. Select the devices for your virtual disk by clicking on them in the Devices Available To Create a New Virtual Disk:windowpane (Figure 3-24). As you click them, they are listed in the Details of Selected Devices: windowpane. The wizard provides helpful information at each step. In Figure 3-24, the wizard tells you that you need to select at least three disks to create a RAID 5 virtual disk. We have selected the three available devices located on Channel 0. Figure 3-24.
3-30 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide 4. Select the capacity of the virtual disk, and then click Next (Figure 3-25). The wizard offers you the option of using only a portion of the capacity of the devices you have selected for your new virtual disk. It displays the total, available capacity of the devices you have selected in the capacity box. Enter the size of the virtual disk you want to create in the capacity text box, then click Add.
Using Command Console 3-31 From the three disk members, you have created two disk partitions: Virtual disk 1 and Virtual disk 2 (Figure 3-26). You can create from one to eight virtual disks. Figure 3-26. Virtual disk partitions 5. Specify the strip size and host port (0 or 1), then click Next (Figure 3-27). Figure 3-27. Add Virtual Disk: Step 4 of 6 Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.
3-32 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide 6. Select a LUN and cache option. Command Console automatically assigns a LUN for each virtual disk (Figure 3-28). However, if you want to change the LUN, click the down arrow and select the new number from the list. If you want to enable writeback cache, check the Enable box, then click Next. Figure 3-28.
Using Command Console 3-33 7. Confirm and create the virtual disks 1 and 2. The final virtual disk wizard window, step 6 (Figure 3-29), recaps the choices you have made in steps 1 through 5. If you are satisfied with your choices, click Finish. Figure 3-29. Add Virtual Disk: Step 6 of 6 When you see the Successful Completion dialog box (Figure 3-30), click OK. Figure 3-30.
3-34 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Figure 3– 31 shows what the Storage window looks like during the creation of the virtual disk. You cannot use the virtual disks until they are finished being created. Figure 3-31. Storage window during creation of virtual disks Figure 3-32. Storage window after creation of virtual disks Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.
Using Command Console 3-35 Deleting Virtual Disks CAUTION: Verify that you are not deleting the communications LUN. If you delete the communications LUN, you will not be able to communicate with your subsystems. ■ Although virtual disks do not exist in a physical sense, it is their logical structure that ties together the physical pieces of your data spread across their members. Use extreme caution when deleting a virtual disk. You may be deleting valuable user data. 1.
3-36 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Modifying Virtual Disks You can modify the characteristics of your virtual disks in two ways: you can change its operating characteristics or remove members. CAUTION: The virtual disks in your storage subsystem are logical containers that hold your user data. Use extreme caution when modifying the characteristics of a virtual disk. You may be putting valuable, user data at risk.
Using Command Console 3-37 2. Click the Settings tab to access the setting property sheet (Figure 3– 34). You can change the logical unit number (LUN) or enable/disable writeback cache. Select a new LUN from the Drop-down menu. Click the checkbox to Enable writeback cache. To apply the LUN change you must restart the controller. Click the OK button to save the changes and exit. Figure 3-34.
3-38 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Removing Virtual Disk Members (Deleting Devices) CAUTION: Use extreme caution when removing a member of a virtual disk. You may be putting valuable, user data at risk if you delete a member inappropriately. To physically remove a device from your subsystem, you must first remove it from the controller’s list of known devices. Remove a device from the controller’s list of known devices as follows: 1.
Using Command Console 3-39 Password Security Password security prevents unauthorized users from changing or removing storage configurations. You created a password when you installed a Command Console agent on a system. The password is encrypted and stored in the file where the Command Console agent resides. To set or change a password, use the Agent Configuration utility. Command Console allows a valid password to make configuration changes for one hour.
3-40 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Clearing Failed Devices You can easily identify a failed device in the Storage window, its icon will appear with a red X covering it. To clear the failed device from the Storage menu, select Device, then Clear Failure. Using Configuration Files You can use a configuration file to save a particular subsystem configuration and to view or reconstruct it at a later time.
Using Command Console 3-41 Restoring Configuration Settings from a File You can automatically restore/configure your entire storage subsystem from a previously saved configuration file. Client can configure your subsystem from a file only if the file corresponds to your subsystem’s hardware configuration. Make sure that the file you select corresponds to your subsystem’s hardware configuration.
3-42 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Monitoring the Status of the RA3000 Command Console provides two ways to monitor your storage subsystem visually on the computer’s screen or remotely using pagers. Icons in the Navigation and Storage windows show the status of host systems, storage subsystems, devices, and controllers.
Using Command Console 3-43 In addition an EMU icon in the lower, right corner of the Storage window indicates a subsystem’s environmental condition. The EMU icon displays a yellow triangle with an exclamation mark when there is an environmental problem, such as a fan failure. Double-clicking on the EMU Icon displays the controller’s Environment property sheet (Figure 3– 39), which shows main cabinet and UPS status. In this example, the triangle next to A/C power is abnormal indicates a UPS failure.
3-44 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Setting Up Pager Notification Command Console will monitor events on your storage subsystem and notify you of critical events by pager. You can use either an alphanumeric or numeric pager. If you use an alphanumeric pager text messages will be sent to you. The message will include the host system name, storage subsystem name, and a text event message.
Using Command Console 3-45 Setting Pager Preferences 1. From the Options menu, click Preferences. The event Notification Preferences dialog box (Figure 3-40) appears. Figure 3-40. Event Notification Preferences dialog box 2. Enter the polling interval in the Subsystem Polling Interval box. The standard, default polling interval is 30 minutes. 3. Select the COM port that your modem uses on your computer. 4.
3-46 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Defining a User Profile 1. From the Options menu, click Event Notification, then User Profiles. 2. Click the New button and enter a name on the General tab. A description is optional. Use Edit to make changes to an existing profile. 3. Select the Pager tab. 4. Click the Enabled checkbox (Figure 3– 41). Figure 3-41. Pager tab configured for a numeric pager 5.
Using Command Console 3-47 Tips and Notes for Setting Up Pagers ■ If you need to dial a code to access an outside number, it must proceed the phone number in the pager number field. ■ Do not use commas with alphanumeric pagers, except if required to access an outside line. ■ If you are configuring an alphanumeric pager, you must supply the paging service provider’s TAP service modem number in the Pager Number Text box.
3-48 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Setting Up Pager Codes for Numeric Pagers Numeric pager support lets you receive notification about critical events by means of numerical coded messages. A numeric pager usually has three fields separated by hyphens. The first field signifies the area code, the second field signifies the exchange, and the third field signifies the four-digit extension.
Using Command Console 3-49 Assigning a Pager Code to a Subsystem Controller 1. Click a subsystem controller in the Navigation window. 2. From the File menu, click Properties. 3. Click the Event Notification tab. 4. Enter a three-digit number in the Pager Identification Number text box. Viewing and Changing a Pager Critical Event Code 1. From the Options menu, click Event Notification Pager Codes. 2. Click the code you want to edit, then select Edit. 3. Type the new four-digit pager code in the text box.
3-50 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Setting Up Notification Lists 1. From the Options menu, click Event Notification, then select Notification List. 2. Click the New button and the New Event Procedure dialog box (Figure 3-43) appears. Enter a name for the new notification list in the Name: text box. Figure 3-43. Setting up a notification list 3. Type a brief description of the list (optional) in the Description text box. 4.
Using Command Console 3-51 Creating a Notification List 1. Click a host system or a controller subsystem in the Navigation window. 2. From the File menu, click Properties. 3. Click the Event Notification tab. 4. Select a list from the Notification list (Figure 3-44) drop-down list; then click OK. Figure 3-44. Selecting a group for notification Tips and Notes for Creating Notification Lists ■ Use notification lists to notify groups of people of critical events.
Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) User’s Guide Comments: Part Number: AA-RBF2C-TE File Name: d-ch3 Using Command Console.
Chapter 4 Command Console Client’s Windows, Menus, and Tools This chapter describes Command Console’s Client windows, menus, and tools. Command Console is a Windows-style Graphical User Interface (GUI) that uses standard Windows navigation, command selection, and configuration features. Folders are used to arrange storage subsystems and a wizard creates virtual disks. Options and commands are selected using drop-down menus, tabs, dialog boxes, buttons, and check boxes.
4-2 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) The Storage Window provides detailed information on your devices, controllers, and virtual disks. Every storage subsystem has its own Storage Window. This window lets you configure your controllers and create and manage virtual disks. Figure 4-1. Console Client navigation and storage windows Menus and Commands Drop-down Menus Both the Navigation Window and Storage Window have menu bars and dropdown menus.
Command Console Client’s Windows, Menus, and Tools 4-3 Navigation Window The Navigation Window provides a list of all the host computers and storage subsystems to which Client is connected (Figure 4– 2). The Navigation Window is made up of host system folders, storage subsystem and general folders. It has a menu bar, toolbar, and a status bar. You can use the Navigation Window to see all the systems and storage managed by Command Console.
4-4 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) The Navigation Window uses the following icons: Icon Name Icon Function/Description System Folder Shows the node of the host system containing controllers, virtual disks, and devices. General Folder This is a folder that you create. A general folder may be used to group other folders. Controller Folder Shows the Storage Window associated with a controller.
Command Console Client’s Windows, Menus, and Tools 4-5 General Folders A general folder is a container for grouping folders or systems. You can create general folders with the Add Folder command. All controllers, virtual disks, and devices inside this folder are operating properly. A system warning. Subsystem within the folder may not be fully functional or in rebuild state. A grayed out folder indicates no connection to the subsystem.
4-6 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) Navigation Window Menu Bar The menu bar (Figure 4– 3) is at the top of the Navigation Window .It provides drop-down menu selections for Navigation Window tasks. Figure 4-3. Navigation window menu bar The menu bar contains the following drop-down menus: ■ File menu ■ Edit menu ■ View menu ■ Options menu ■ Window menu ■ Help menu These menus and their commands are described in the online Help.
Command Console Client’s Windows, Menus, and Tools 4-7 Navigation Window Toolbar The Navigation Window toolbar (Figure 4– 4) is located directly under the menu bar and provides buttons to activate some of the frequently used Command console functions. To display or hide the toolbar, you can toggle the toolbar option on the View menu. Figure 4-4. Toolbar Navigation Window Toolbar Buttons Frequently used Navigation Window functions can be accessed by clicking a button on the Navigation Tree toolbar.
4-8 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) Navigation Window Status Bar The status bar (Figure 4– 5) provides information about the number of systems currently connected to the Command Console client and the state of those connections. The status bar provides colored status indicators to indicate the current state of system connections. Red indicates a failure and yellow a warning (possible failure). Figure 4-5.
Command Console Client’s Windows, Menus, and Tools 4-9 Storage Window The Storage Window (Figure 4– 6) provides detailed information on any storage subsystem that you have added to the Navigation Tree. You can open a separate Storage Window for each subsystem you have added in the Navigation Window. The Storage Window has a menu bar, toolbar, Virtual Disk Window, Device Window, and status bar. In this example (Figure 4-6) two Storage Windows are opened: one for the host system, another.agent.sys.xx.compaq.
4-10 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) Storage Window Menu Bar The menu bar (Figure 4– 7) provides drop-down menu selections for the functions you can perform in the Storage Window. Figure 4-7. Storage window menu bar There are five drop-down menus in the menu bar: ■ File menu ■ View menu ■ Storage menu ■ Options menu ■ Help menu These menus and their commands are described in the online Help.
Command Console Client’s Windows, Menus, and Tools 4-11 Storage Window Toolbar The toolbar (Figure 4– 8) provides buttons for performing many of the Storage Window functions. You can alternately display or hide the toolbar by clicking the toolbar entry in the View menu. Figure 4-8. Storage window toolbar Icon Name Icon Function/Description Add Virtual Disk button Enables you to add a new virtual disk to your storage subsystem.
4-12 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) Virtual Disk Window The Virtual Disk Window (Figure 4– 9) provides detailed information about the virtual disks in the storage subsystem. Figure 4-9. Virtual disk window View Options You have four options for viewing the information in the Virtual Disk Window. You can select any one of these options by clicking Virtual Disk in the View menu (Figure 4– 10). Figure 4-10.
Command Console Client’s Windows, Menus, and Tools 4-13 Large Icons, Small Icons, and List Views If you choose the Large Icons, Small Icons, or List options from the Virtual Disk option in the View menu, the program uses icons to indicate the underlying structure (that is, the type) of the virtual disks in the virtual disk window as follows: Indicates a JBOD (that is, a single-disk) virtual disk. Indicates a RAID 0+1virtual disk. Indicates a RAID 0 virtual disk. Indicates a RAID 4 virtual disk.
4-14 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) Details View If you choose the Details option in the View menu (Figure 4– 11), the Virtual Disk Window displays four information fields: Figure 4-11. Virtual disk details view Name: name client has given your virtual disk. State: current operational state of the virtual disk. There are five possible states: ■ Good – virtual disk is completely operational. ■ Failed – virtual disk is completely non-functional.
Command Console Client’s Windows, Menus, and Tools 4-15 Virtual Disk Properties You can view virtual disk properties by accessing their property sheets. You can access a virtual disk’s property sheets directly by double-clicking the virtual disk’s icon in any view. You can also right-click the icon and select Properties. Locating Virtual Disk Members You can locate the members of any virtual disk by clicking on its icon in the Virtual Disk Window.
4-16 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) Device Properties You can view device properties by accessing their property sheets (Figure 4– 13).. To access a device’s property sheets directly, double-click it or right click a device icon and select Properties. There are three device property sheets: General, Membership, and Support Information. The General property sheet provides general device information such as target ID, capacity, and transfer rate. Figure 4-13.
Command Console Client’s Windows, Menus, and Tools 4-17 The Membership sheet (Figure 4– 14) shows which virtual disk the device is part of. In this example the device belongs to virtual disk U02 which is currently operating in a reduced state. Figure 4-14. Device membership property sheet Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.
4-18 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) The Support Information Property sheet (Figure 4– 15) shows the device by name and manufacturer. Its firmware revision is also provided. Figure 4-15.
Command Console Client’s Windows, Menus, and Tools 4-19 View Options You have two options: a grid view or a cabinet view for displaying the devices in your storage subsystem. You can select either of these options in the Device selection in the View menu. Grid View If you choose the Grid view, the Device Window displays your storage subsystem as an array of icons. Your devices are arranged vertically in the grid by device bus and horizontally by target on the bus.
4-20 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) Cabinet View If you choose the Cabinet view in the Device selection in the View menu, the program displays a pictorial representation of your cabinet (Figure 4– 16). Figure 4-16.
Command Console Client’s Windows, Menus, and Tools 4-21 Change View You can change the view of your cabinet by using the Change View function in the Storage Window so that it can accurately reflect how your RA3000 appears.
4-22 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) Disk and Controller Properties You can view very detailed attributes of your disks and controllers by accessing their property sheets. You can access the property sheets directly by double-clicking the object’s icon in either view. You can also right-click the icon, then select Properties. Locating Virtual Disk Members You can locate the members of any virtual disk by clicking its icon in the Virtual Disk Window.
Chapter 5 Maintenance and Troubleshooting This chapter provides system backup recommendations, instructions on how to upgrade your controller’s software, and troubleshooting tips. Backing up Files Configuration and data files should be backed up to prevent the loss of data. These files contain information about your storage subsystems.
5-2 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) Backing up Data Files You should consistently back up your data files to ensure their integrity. Make sure you have a consistent and comprehensive subsystem backup policy in place while using command console. If you do not maintain consistent backups of your data, you put it at risk.
Maintenance and Troubleshooting 5-3 2. Firmware Update dialog box will appear, asking you to specify the firmware file that you want to load. You can easily identify Firmware software by its .fdi extension. Enter the FDI FILE name, then click Start Update. Upon completion of the firmware update, the system will automatically reboot and update the controller’s firmware. Figure 5-2.
5-4 Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) Troubleshooting Client and Agent Connections ■ Make sure the system names used for the client and agent match each other consistently. As a general rule, always use lowercase letters when entering names. ■ If you have entered the host name in the HOST file, verify that it is spelled correctly and that it is in lowercase letters.
Maintenance and Troubleshooting 5-5 Windows NT Event Logging The HSZ22 Agent gathers traps obtained from the subsystems and puts them in the Application Log of the Windows NT Event Viewer program (Start|Programs|Administrative Tools|Event Viewer). It resides on its computer and on the client systems that it notifies (Event Viewer is on Windows NT operating systems only). To view these traps, go into the Application Log (Log|Application) in the Event Viewer.
Compaq Confidential – Need to Know Required Writer: Bob Young Project: Command Console V2.2 for the RAID Array 3000 (Pedestal and Rack Mount Models) Comments: Part Number: AA-RBF2C-TE File Name: f-ch5 Maintenance and Troubleshooting.
