Reference Guide

Table 1 EVA, XP, and 3PAR Disk Storage Systems (continued)
Service Delivery Method
3
Availability & Response
Time
4
Customer Performed
Maintenance Tasks
2
Include
Remote Monitoring &
Support
1
Warranty
Period
Product
business day on-site
response
8
1
To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends
that you enable these features at installation time. For some products, this may require the purchase of HP Installation Services.
2
For details, see“Customer Responsibilities” (page 4) and “Customer self repair” (page 5).
3
For details, see “On-site warranty service” (page 6) and “Parts-only warranty service” (page 6).
4
Response times are based on local standard business days and working hours. Unless stated otherwise, responses are measured from
the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided, or has begun
to provide support or remote diagnostics. Response time is based on a commercially reasonable effort. In some countries and under
certain supplier conditions, response time may vary. If your location is outside the customary service zone, response time may be longer
or there may be an additional charge. Contact your local HP service organization for the response time for your area.
5
Disk drive warranty may vary. For details, see Table 3 (page 11).
6
Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure. For component
CSR details, see http://www.hp.com/go/csrparts. For additional information, see “Customer self repair” (page 5).
7
Applies to EVA4400s with a product number ending in B, and EVA4400 embedded switches with a product number ending in C.
8
To take full advantage of HP 3PAR remote monitoring and support solutions, and to maximize the service delivery experience, HP
requires that you enable these features at the time of installation. If HP 3PAR remote support solutions are not enabled at installation
and maintained throughout the warranty period, then response time might be longer and the ability to provide support and any root
cause analysis might be hindered.
Table 2 ProLiant Storage Servers, AiO and MSA Storage Systems
Service Delivery Method
3
Availability & Response Time
4
Customer Performed
Maintenance Tasks
2
Include
Remote Monitoring &
Support
1
Warranty
Period
Product
On-site Warranty Service for
service events not remedied
remotely or through CSR
6
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events
1 yearProLiant Storage Servers
DL100 G1, DL100 G2,
DL100 G2 DPSS, ML310,
ML110, ML310G3 DPSS,
DL160, DL185
5
Normal business hours
Next business day response
Firmware upgrade and
pre-upgrade tasks
First year: On-site Warranty
Service for service events not
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events
3 yearsProLiant Storage Servers
DL320S, 1200s, 1500s,
2000s, 4000s, 9000s,
b2000, b3000
5
remedied remotely or through
CSR
6
Firmware upgrade and
pre-upgrade tasks Second and third years:
Parts-Only Warranty Service
Normal business hours
Next business day response
On-site Warranty Service for
service events not remedied
remotely or through CSR
6
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events
3 yearsProLiant Storage Servers
DL580 G2, DL585, ML350
G4, ML350 G5, ML370
G4, DL380 G4, DL380 G5,
DL380G5 DPSS
5
Normal business hours
Next business day response
Firmware upgrade and
pre-upgrade tasks
On-site Warranty Service for
service events not remedied
remotely or through CSR
6
CSR
6
: Available on some
parts and mandatory on some
parts
Remote monitoring and
notification of errors and
events
3 yearsAll-in-One Storage Systems
AiO600, AiO1200,
AiOSB600c
5, 7
Normal business hoursFirmware upgrade and
pre-upgrade tasks
Next business day response
Limited Warranty Period 9