Reference Guide

Table 1 EVA, XP, and 3PAR Disk Storage Systems (continued)
Service Delivery Method
3
Availability & Response
Time
4
Customer Performed
Maintenance Tasks
2
Include
Remote Monitoring &
Support
1
Warranty
Period
Product
On-site Warranty ServiceNoneRemote monitoring and
notification of errors and
events
3 yearsHP XP P9500 Disk Array
7x24 4-hour remote
response with next
business day on-site
response
On-site Warranty ServiceNoneRemote monitoring and
notification of errors and
events
3 yearsHP XP7 Storage
7x24 4-hour onsite
response
On-site Warranty Service
for service events not
CSR
6
: Available on some
parts and mandatory on
some parts
Remote monitoring and
notification of errors and
events
2 yearsEVA4000, 6000, 8000, 4100, 6100,
8100 Disk Array
5
remedied remotely or
through CSR
6
Firmware upgrade and
pre-upgrade tasks 7x24 4-hour remote
response with next
business day on-site
response
On-site Warranty Service
for service events not
CSR
6
: Available on some
parts and mandatory on
some parts
Remote monitoring and
notification of errors and
events
3 yearsEVA4400 Disk Array
5, 7
EVA6400, 8400 Disk Array
5
remedied remotely or
through CSR
6
Firmware upgrade and
pre-upgrade tasks Normal business hours
Next business day
response
On-site Warranty Service
for service events not
CSR
6
: Available on some
parts and mandatory on
some parts
Remote monitoring and
notification of errors and
events
3 yearsP6300, P6350, P6500, P6550
Enterprise Virtual Array Systems
5
remedied remotely or
through CSR
6
Firmware upgrade and
pre-upgrade tasks Normal business hours
Next business day
response
On-site Warranty ServiceNoneRemote monitoring and
notification of errors and
events
8
3 yearsHP 3PAR F-Class Storage Systems
HP 3PAR T-Class Storage Systems
HP StoreServ 10000 3PAR Storage
Systems
7x24 4-hour remote
response with next
business day on-site
response
8
On-site Warranty Service
for service events not
CSR
6
: Available on some
parts and mandatory on
some parts
Remote monitoring and
notification of errors and
events
8
3 yearsHP 3PAR StoreServ 7000 Storage
Systems
remedied remotely or
through CSR
6
7x24 4-hour remote
response with next
business day on-site
response
8
On-site Warranty Service
for service events not
CSR
6
: Available on some
parts and mandatory on
some parts
Remote monitoring and
notification of errors and
events
8
3 yearsHP 3PAR StoreServ File Controller
remedied remotely or
through CSR
6
Firmware upgrade and
pre-upgrade tasks 7x24 4-hour remote
response with next
8 Limited Warranty Period