Reference Guide

In order to receive on-site support, you must:
• Have a representative present when HP provides warranty services at your site
• Notify HP if products are being used in an environment which poses a potential health or safety
hazard to HP employees or subcontractors
• Subject to its reasonable security requirements, provide HP with sufficient, free, and safe access
to and use of all facilities, information, and systems determined necessary by HP to provide timely
support
• Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and legible
• Maintain an environment consistent with product specifications and supported configurations
Service upgrades
HP has a range of additional support and service coverage for your product that can be purchased
locally. However, some support and related products may not be available in all countries. For
information on availability of service upgrades and the cost for these service upgrades, refer to the
HP website at http://www.hp.com/support.
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing
on the date of purchase. The date on your sales receipt is the date of purchase unless HP or your
reseller informs you otherwise in writing.
• HP online support includes a variety of self-help tools, troubleshooting assistance, and access to
the patch database, firmware/software update packages, and documentation. For more
information, see: http://www.hp.com/support or http://www.hp.com/go/hpsc.
• Technical phone support provides hardware warranty troubleshooting and issue resolution. For
more information, see http://www.hp.com/support.
• Warranty information in the tables that follow reflects base hardware warranty offerings.
Enhancements to the base hardware warranty might be included with your HP Hardware Product.
You can purchase HP Care Pack Services to upgrade your base hardware product warranty. For
details, consult the product specifications at http://www.hp.com.
• If a storage product is not covered in the tables that follow, refer to your purchase order, or contact
your sales representative for warranty information.
Table 1 EVA, XP, and 3PAR Disk Storage Systems
Service Delivery Method
3
Customer Performed
Maintenance Tasks
2
Include
Remote Monitoring &
Support
1
Warranty
Period
Product
Availability & Response
Time
4
On-site Warranty Service
for service events not
CSR
6
: Available on some
parts and mandatory on
some parts
Remote monitoring and
notification of errors and
events
1 yearEVA4000, EVA4000 SAN Starter
Bundles
5
remedied remotely or
through CSR
6
Firmware upgrade and
pre-upgrade tasks Normal business hours
Next business day
response
On-site Warranty ServiceNoneRemote monitoring and
notification of errors and
events
2 yearsHP XP24000/XP20000 Disk Array
7x24 4-hour remote
response with next
business day on-site
response
Limited Warranty Period 7